I am a diehard fan of Quest Diagnostics. I was prepared to pay out of pocket out-of-network; but luckily they are IN network! Quest gives me control over my medical records. I can use the app to see all my lab results from today until the day I was born. It is so helpful for tracking progressive illnesses. As expected, the phlebotomist at this location was well trained and left me with almost no bruising from sticking a needle in my arm. I felt sorry for him, though, because their cubicles are a depressing Autumn Yellow color. I feel the lab could be more cheerful while maintaining sterility. read more

Quest Diagnostics - You are not allowed to take photos in the laboratory. - Laboratory Testing Near Me - Clearwater, Florida

Nurses are great, every year a new operating system, and despite the place have my medical insurance it a surprise on ever visit, since I can go to 2 other different company locations, that the future read more

I am 90% positive the woman who took my blood today. It was named Diana. I hope I got that right and she was fantastic!! She made me feel super comfortable. She double checked on my information. And she was really sweet because I was really nervous and tried to get me water a few times. This was my best time going to quest.! read more

Really terrible customer service. I'd really only come if you had no other option. I came to do a drug test at 2:55 and the employee came out asking what I needed done. I explained. He stated they don't do drug tests after 3:00. I stated it wasn't and so he responded "you going to play that 1 minute game". Just really didn't want to listen. Truly unprofessional. read more

Easy peasy! Great service fast and everyone is very friendly and polite- Thank you ladies!

Debra took my blood today, typically my veins are super hard to find, not only did she locate one easily, she got my blood first try when it normally takes others 3+ attempts, very kind and caring staff, there was another younger lady who's name I didn't catch but she was very sweet as well!! Thank you so much!! read more

How is it when you take urine samples you don't have access to water for your patients?

Came in today to get some blood drawn. I had an appointment scheduled and was seen basically immediately. Seth was my Phlebotomist. After my blood work, I either almost passed out or did pass out (lol). Seth was amazingly helpful in making sure I was okay, and got me water. Thanks! Next time I'll eat more before coming in haha. read more

I have trouble with getting blood drawn. The team at Quest Clearwater was great! Very nice, and very fast. Zero issues.

I stopped by this location for a blood draw. I didn't have an appointment and the waiting room was packed. I assume that the majority of the folks in the waiting room were there for job related drug screenings. The check-in staff was cheerful and professional. They retrieved my information and everything went quickly, after that. The first phlebotomist was unable to find a viable vein without using my hand. She asked if I wouldn't mind waiting for a more experience technician and I said, "Fine". Overall, it was an utterly painless experience. From entering the front door to leaving took about 45 minutes. Not too shabby without having an appointment. The staff has it's check-in procedures and diagnostics literally down to a science. If you get to chose your lab, I would recommend this location. read more

Quest Diagnostics - Laboratory Testing Near Me - Clearwater, Florida

Made an appointment for biometric screenings for my work! Was in and out within 20-30 mins! Andrea helped me and she was very nice. I was dehydrated so didn't get any blood out of me and got poked twice lol, she apologized... so she said if I come back later in the day without an appointment she'll take me in. I came back 5 hours later and she did exactly what she said! Took me in as soon as I signed in! Andrea is a great employee and glad she was able to help me get in and out as I was still working that day! Although she didn't take my blood this time she was still very nice! Another girl helped with taking blood but I didn't get her name and she was very sweet as well! read more

Don't come here without an appt ... you will wait forever ....and good luck getting an appointment for the day you need.

I went here for a pre employment screening. Amazing place! Five stars! It was very clean, the staff friendly and professional. They went out of their way to provide excellent service. I was extremely pleased by the whole experience! read more

This is the most disorganized and not friendly place. I don't expect much but even getting someone to help you is impossible.

In order to keep a certain level of health plan, my employer offered to pay for a Wellness test, at no cost to me. Or so I thought. I made an appointment the previous night at the Quest website for the office I wanted and called the next morning, just to be sure. The Quest operator did not see the online appointment and could do nothing with the confirmation number given me. She was, however, able to set up the appointment again. I arrived at the Quest office. Big waiting room with lots of copies of the free daily offshoot of the local paper. The sparse clients were the working poor, myself included. I was called by my first name up to the counter where I showed my driver license and sat back down. Then the female employee behind the counter started **hollering questions** to me. I went back to the counter and informed her I would not be shouting answers across the waiting room. "Oh, well you sat down before we were through." Un-freakin'-believable. Of course, there was no record of my appointment AGAIN, and when I explained about my company paying for the test, Rude Loudmouth said, "You need an eligibility form." I stormed out, went to my place of employment and had a sit-down with my HR, who then called the company, where FINALLY a competent Quest representative explained there was no such form and gave me phone numbers for **their own office** to call should they still not know what's going on. Turns out, if you have a space in any part of your last name, their system doesn't register the name at all. As I drove angrily back to the Quest office, I thought about how many people like me (and my employer) Quest was costing in time and money wasted. Rude Loudmouth was mercifully missing from the counter, replaced by an older agent who finally got the ball rolling. The RN who drew blood and did basic tests was kind enough, but could barely speak English. I was glad to get out of there. Offered a choice between going back to that dump or choosing a death panel, I'd have to really think about it. read more

Came in to do a prehire drug screen and was in and out in no time! Interior was big and clean. Staff were friendly and efficient. I walked in, signed in, appointment was for 12:30PM. I was called in at like 12:32PM. Bam! Done! So glad I didn't have to sit and wait for too long. Parking lot is a bit crazy, Quest Diagnostics is in same shopping plaza as Nature's Food Patch and a bunch of other stores. read more

I made my appointment online, showed up early, waited an hour to be seen. Staff is extremely unhappy and rude. read more

Quest Diagnostics - Laboratory Testing Near Me - Clearwater, Florida

I arrived 10 min early for the first appointment of the day. It took 20 minutes to sign in because of the long line and they only had one sign in pad. Because of this delay my appointment was automatically cancelled. My concerns were dismissed. I was threatened with no service. I was accused of not having an appointment. I was told to stop complaining or leave. I was told I didn't know their system. The employee only escalated the situation instead of acknowledging a glitch in the system. Finally, the same person that said all these things to me apologized and acknowledge that my appointment had been cancelled. This was a horrible experience. Go somewhere else for your lab work. read more

Do you get somewhat chagrined when about to have your blood drawn? Do you remember the sting and needle prick that turned into multiple insertions into your flesh and order to find a vein? What was the technician thinking and what training allowed this individual to practice his or her profession? Having donated over 55 pints of blood into the Blood Bank, I was stuck many times. But in my later years, experience has me asking, "why one technician is successful in preparing blood samples while another totally missies the "mark?" Notwithstanding, one lady named Bina Patel, did some investigation and seemed to "study" the situation, and came to another means to draw blood. She used a warm liquid-filled compress to elevate the blood vessels in my arm and then methodically placed this same device in my hand. Moroever, Nurse Bina was successful and to her I give thanks! read more

They have a lobby where you just punch info into a tablet. No people, no bathroom, no respect for people using this type of system. Welcome to the machine read more

I have used Quest on Cleveland St. For years and have always been treated courteously and professionally. However, during a recent visit, the employee who was meeting patients at the front of the room was exceedingly rude, hostile, and unprofessional. Upon opening the door, she pounced to the entrance like an alligator attacking its prey and loudly announced, "I have to take your temperature!!" My temp was normal and we proceeded to the screen to log in. She logged in my personal info which I felt was not considerate of my privacy. When I gave her my out of state area code, she announced that I must be from a certain city that she was from, and I informed her of the nearby city I am actually from although I didn't think it was any of her business or any business of the other 3-4 patients waiting in the room. She said, "You're lucky. We had a 3 hour wait this morning." I have no idea why she thought I needed to know that. There was a bad storm, so I set my dripping wet umbrella in the corner of the room and sat in the chair beside it. This employee began yelling inappropriate comments near the entrance door about every 30-60 seconds like, "Here they come!" "Here they are now!" and "Now they're here!" Each time she loudly yelled, it was quite startling and she would fling the entrance door open with each comment. 2-3 other patients came in, but most of the times she yelled and flung the door open, there was no one there. Next, she started yelling loudly that she HATES the college football team in the state we were both from, engaged another patient in the conversation yelling repeatedly, "Do you know why I HATE that team? Because their fans SUCK! I love the (insert rival teams' name)." I knew this was for my benefit because she knew where I was from and had no other reason to bring up the topic. Finally, I was the only one waiting and although I am clearly a female, the lab tech opened the door and called out a male name. I chose to leave my dripping umbrella in the corner near the chair I had occupied. The lab tech said, "Don't forget your umbrella," and I replied that I was purposely leaving it there so it wouldn't drip all over the wood floor which might cause someone to slip and fall. The charmer in the front flew like a bullet to get my umbrella and insisted I take it with me. I replied that I wanted to prevent someone from falling and I would get it on the way out. She began to yell that I should take it with me out of consideration for others who might want to sit there. I looked around the empty waiting room and said, "Right, they would obviously choose that seat out of the other 16 empty chairs in the room." Even if they did have to sit there, they would be wearing a mask and the umbrella was far enough away that they wouldn't touch it. Remember it was pouring down rain and the umbrella would immediately get washed when I went outside. She continued to yell about my in consideration as I went back to the lab tech's cubicle. I uneventfully received the services for which I had come, and when I came out to the lobby, there was one other patient in the waiting room who amazingly had picked a different chair in which to sit, not the one I had occupied. However, my umbrella was gone so I just decided to exit and get soaked on the way to my car. On the way out, I saw my umbrella leaning against the wall by the entrance, the wall that EVERYONE closely passed upon entering the building. As I reached for my umbrella, she fake-sweetly said," I put it there where no one could breathe on it." I said, "Right, there is much less chance of it getting breathed on at the entrance where everyone who comes in comes within inches it as opposed to over in the corner where no one even is!" She said, "It's all good," obviously aware of how inappropriate she had been and probably trying to dissuade me from writing this review. She is obviously hostle, unstable, and should not be working with patients such as myself who are not feeling well and concerned about a diagnosis as I was. read more

I saw more negative reviews about this location which had me worried, but I have had a great experience. I came in and checked in at the kiosk they provide with a sign that also lets you know to sign in and then have a seat and wait to be called back. I was taken back quickly and they made sure to announce if who they were calling back had an appointment. I came in for a glucose tolerance test which takes 4 hours total. I watched the waiting room fill up several times and they had enough staff calling people back to keep a good flow and not letting the waiting room become over crowded. The staff I saw were nothing but friendly and pleasant! Maybe I think the past this was not the case (based on older reviews) but I would come back to this location and recommend it to others based on my experience! read more

Incompetent, malicious and unethical behavior is the norm at this office. Without getting into a laundry list of details please DO NOT go here. It may not seem like a big deal to get labs done but this place will put you in a world of pain... READ the other reviews on google but be warned that the staff's rude behavior is only the beginning. If you "act up" or question anything prepare to get stuck violently and repeatedly and then expect them to "LOSE" your sample. I'm not kidding. this is coming from an RN with 10 years experience. read more

I love it when I get in and out of a place! Came in to get blood work and I was out in 15 min! Easy check in and very gentle! Thanks guys and keep up the good work! read more

My daughter had blood work done , this was her first time, so she was nervous. Tom who provided services to my daughter was amazing. His customer service excell my expectations. He was friendly, kind ,and very understanding and knew what he was doing, service was fast and efficient. Thank you Tom for making my daughter feel better about the procedure. read more

These people do not know anything about customer service. They did not honor my appointment time, and they were very rude about it. They act like they are doing us a favor. After registering with the lady at the front door, and advising her of my appointment time, I was told that , "I have to stand outside". I get standing outside because there is limited room inside, but the way I was told was rude. 25 minutes after my appointment time had come and gone, I asked the other person up front about how long it would be. I was then told to look at the screen. I looked at the screen and noticed I was "waiting" and not an appointment. I was going to have to wait another estimated 30 minutes. When I approached the girl up front, she snapped that "they were doing the best they could and where was my confirmation number." I was not asked for a confirmation number before being registered when I should have been, I was told rudely that I would have to (there is that "have to" again) have the number. Why wasn't I asked for my confirmation number up front? I would have gladly supplied it. They were so rude, I just left. I do not want to pay these peoples' salaries. Labcorp has them beat. They do not make me feel like they are doing me a favor like the entitled Quest on Cleveland Street. read more

The Cleveland Street location in Clearwater is a very capably staffed blood-drawing station. The waiting area, except for eternal tv, was clean and pleasant and offers a tech kiosk and good drinking water. Susan H was not only an expert phlebotomist but good-natured, quiet, efficient and expert with a complex array of tubes, labels, papers. It's my go-to place for lab tests. read more

Very unprofessional office!! A woman was playing a game that on her phone very loudly I asked the front desk to address it they refused after 30 min of suffering I had to speak up. Use headphones people! read more

Staff was nice but running behind on appointments. I thought the whole point of making appointments is to avoid the excruciatingly long wait times. But, out of the 2 Clearwater locations, this one is best. read more

Came in for a pre-employment drug screening. No appointment, about 8 people in front of me on the sign in sheet. I was called up to the window within 10 minutes, called back for screening 5 minutes later, and completely done in 30 minutes. Staff was friendly and competent. All good. Place was not especially clean, obviously see a lot of traffic, in and out. read more

We booked an appointment online. Walked in 5 min before our time and they took all information immediately at the window. Very pleasant staff. Took to the back exactly on time. One needle stick by an excellent tech. Great experience. Plus waiting room clean and calm. read more