I paid $45 out of pocket for an A1C blood test. Note that their online appointment scheduler works best on the MyQuest mobile app. I decided to go to the nearest location during a break between my afternoon meetings (on a Thursday if that matters) despite seeing no available appointments for the day. I prepared myself for a longer wait since I read negative online reviews about the location. 1:06PM - There was no one manning their desk up front. I checked in on the tablet and I was second on standby. It was an estimated time of 30-60 minutes if I wanted to wait. A scheduled patient is taken as I finish checking in. 1:16PM - Aforementioned patient leaves. 1:18PM - They take a patient on standby. 1:18PM - Another patient checks in. 1:19PM - Another patient checks in. 1:23PM - Standby patient leaves. 1:31PM - The newest patient asks how long we've been waiting. I had been waiting 25 minutes and the other patient said they had waited about 15 minutes. In the meantime they called me in. 1:44PM - I finish the blood draw. The first phlebotomist failed to draw any blood from my LEFT arm so she asked for help from another phlebotomist who was successful with my RIGHT arm on the first try - a miracle since I have invisible veins. I appreciate that the first phlebotomist did not try to poke me multiple times which can cause a lot of discomfort and bruising. There was no one manning the front desk/window the entire time I was there but the check-in tablet is quick easy to use. However, if you have any questions then you will need to wait between patients for someone to come out/open the door. The TV is on in the waiting room so it is not a quiet waiting room but the other patients kept to themselves. There were plenty of seats so it didn't feel crowded but there was only a max of 4 patients waiting when I was there mid-afternoon on a Thursday. There is no water in the waiting area so be sure to hydrate before your appointment for faster blood flow. For any tests that require putting bodily fluids into a cup they have a bathroom inside and it looked clean from my vantage point in the chair. Overall I waited 25 minutes to be seen despite being a walk-in. I would come back to this location again. read more

Every time I need to get my blood drawn here, I think maybe the next visit will go better than the last. I am always wrong. The online appointment scheduler is convenient, and I didn't wait too long in the waiting area before being called back for my appointment. However, the lab tech processing my information was inefficient, and I sat for nearly an HOUR listening to him and his supervisor argue back and forth over trivial stuff. After that, I was able to see a phlebotomist and get my bloodwork done. The phlebotomist was kind and good at her job, which kind of made up for whatever had happened before? Overall, really sucky experience and I wish there were other options I could recommend people. read more

Had a 1:30 appt. Did not get seen until 2:00pm. Workers there could not care less. No urgency. No respect for people's time. Absolute joke of an establishment. read more

**Absolutely unacceptable care and service. Avoid this Quest location at all costs.** I've been here three times--and each visit was worse than the last. It's hard to believe a healthcare facility could be this negligent: - I was falsely accused of breaking into the office just for walking through an open door. I didn't speak or interact--I was simply treated with hostility. - Staff left me completely unattended*, never asked how I was doing, and told me to leave when I was "ready." I wasn't offered water, food, or assistance--even after I blacked out and had to sit for five minutes to regain vision and composure. - The facility itself is dirty and run-down, far below any standard of cleanliness. - The staff showed zero empathy, acted rude and unprofessional, and demonstrated a shocking lack of care. - One visit resulted in serious discomfort--they "poked" both arms repeatedly searching for a vein. I was left with *nerve damage symptoms* and tingling down one side of my body for hours. This place is not just careless--it's dangerous. Choose any other lab service but this one. Your health deserves better. read more

I had a scheduled appointment and waited 2 hours for it. Once I got in they were having technical difficulties on their end and got angry at me. They were very rude and told me to call customer service and leave immediately. They wouldn't even provide a number for me to call when I asked. Once I finally was speaking with a customer service agent they told me I should not have been asked to leave and that they needed to fix the problem on their end and they acted inappropriately. read more

2 patients in one hour. They take 10-15 minutes between patients. I've never seen such a lack of interest, care, or urgency in doing your job. People left, 7 other were waiting and no one cares. read more

Run, don't walk, away from this location unless you want to wait for hours and be rudely treated by indifferent phlebotomy staff. Appointments mean nothing, waiting list order means nothing, basic courtesy is non-existent. read more

Not sure why the ratings are so low, I walked in because I needed work done quickly and maybe waited an hour. Nurses were very kind and the whole thing after being called took less than ten minutes. read more

The office only uses a kiosk for check in. Multiple people needed assistance checking in and it took over 10 minutes for 2 people to check in on the kiosk. This then made me late for my appointment and the staff would not accommodate me and I had to wait another hour for the next available appointment. would not recommend going here especially if you think you'll need assistance checking in for your appointment, you will not get it and the staff will not be helpful. read more

I was a walk in and the board said there were 6 patients infront of me... I thought I would never get in. It was so quick I was so impressed! Also the two ladies working were so helpful and nice to chat with! Really appreciated them! read more

They made me wait 30 mins for my appointment (10:20) and let us a guy who had a 12:30 appointment because he flashed a business card at them and said he didn't have to wait. what kind of a system is this? read more

Super fast service and very nice staff!! Very pleased and in and out in 5 minutes with my appointment

Came in here with an appointment on Monday morning and was out in less than 10 minutes. So efficient and easy process! Thank you

Terrible .... New here 3 hours just to piss in a cup you would think it's hundreds of people waiting what a terrible experience please go somewhere else read more

I had a bad experience talking to a nurse for my preemployment analysis at 1180 beacon,Brookline . my English is not that perfect and I decided to ask once again about the needed instructions and she yelled at me. i thought maybe she had a bad day and I just went out without saying anything. but that was really disappointing. not recommending this place read more

Esther and Elaine were AMAZING! Came in as a walk-in and they fit me in last minute. They were so nice and made the process so easy and quick. Would absolutely recommend this Quest location!!! read more

My friend and I walked in with no appointment today and Elaine and Esther were so friendly and helpful getting us in and out at the end of their day. We really appreciated their amazing customer service and need more people like them! read more

This is the worst place i've ever been to. Can't get an appointment for the next week. Came as a walk-in, was #1 of 9 on the queue, waited 3 hours and nothing. No one at the front desk at any point, staff talking the phone and no one will even ACKNOWLEDGE that we've been waiting for hours with no progress on walk-ins. Absolutely pathetic and disrespectful of people's time. Do NOT come here without an appointment. read more

excellent! this location was the best experience i have had at quest ever! care providers had such amazing positive attitudes and did an incredible job taking my blood even though i am normally a super hard stick! Also, I was taken back before my appointment time and barely had to wait at all. my prior experiences with quest have been poor because of inadequate staffing and technology issues, both of which are not the employees fault! people are so hard on quest and very quick to leave a negative review but these workers are exceptional and going above and beyond to do their best to help everyone who needs it! read more

Not enough staff and wait was excruciatingly long.? Sat an hour waiting to be served. Hire more people please! read more

Horrible service. I had checked in at 10:58 for my 11:00 appointment. Forgot my id card at home however my passport picture wouldn't scan. It still let me check in, i sat for an hour only for her to tell me If you don't see your name on the tv then I dont have it. Despite the fact that I had an appointment an appointment confirmation and did infact check in. Saw my name and appointment on the screen. read more

I waited here for 3 hours, the walk in line didn't update , wasted 3 hours, really bad experience

Waiting time today is more then 3 hours. No clear information about the timing. People are not friendly

Worst experience at a Quest, I will not be returning to this location. They had no one at the reception both times I went, people were leaving before their name was at the top of the list because the line was so long, and the staff seemed disorganized and like they didn't care. My paperwork was mishandled, and no one seemed to know what was going on. Will not be returning to this location. read more

Take these reviews seriously. Only come if you want to spend 3 hours of your morning waiting with no updates to the walk in line, the screen where the wait list should have been was conveniently not working, and when i mustered up the courage to ask 1 of the 2 people working as they were pulling someone with an appointment she looked at the screen said oh, i don't know! and then said something about if an appointment doesn't show up she would take from the walk in line. According to the check in kiosk i was 2nd in line, i arrived at 7:35am. In theory, the taking walk ins if an appointment doesn't show makes sense, but if you're booked for the day you should not take walk ins and pretend you are able to accommodate this service. Wasted 2.5 hours here, will not be back, i do feel for them as they are clearly understaffed but it sucks for people like me who have to work through lab work that already makes them anxious. The worst part is i left before even getting my work done, i was missing meetings and the service in there did not work! read more

I was instructed to go here for a pre-employment drug test. The workers here are incompetent. If you have a choice, DO NOT go here!!! I cannot stress this enough. Firstly, I had to wait a while after my appointment time to be seen. Then, when it was my appointment, I wasn't given any instructions besides "pee in the cup." When I came out, the nurse told me that was not enough. When I asked how much I had to pee, she told me 45 ml. Later, after having to drink 3 glasses of water, I went to try again and she informed me this number was actually 60 ml. I was able to do it, but it was still an extremely stressful experience. I really wish the nurse had been at all informative about what exactly I had to do, because I was not told anything beforehand about how much urine I would have to produce. Moreover, despite acting very confidently about what she was doing, and not wanting to use the information sheet I was instructed to give her, it turns out the collector actually messed up labeling my sample and I will now have to go do it again. Thanks a lot, Quest Diagnostics! read more

Had a pre employment screening but no available appointments seemingly ever... nurse was rude. No receptionist just a broken kiosk? Why bother. Just close read more

Tanya and Benette were fantastic. Very compassionate, caring, and professional and overall lovely women! Would highly recommend going to them for your clinical testing needs. read more

Poor hygiene. Boxes and stuff lying around everywhere. They double charged me for a blood test that was covered by my insurance. I'm a physician myself. I'd never go back there. read more

I had to pee in a cup for my new job. The wait for a walk-in wasn't too bad, but the technician was a little harsh. The first time, I wasn't able to fill up the cup. Instead of letting me finish peeing after getting water, he threw the cup in the trash. I had to drink three cups of water in front of him, but I still couldn't pee. I asked for another cup of water, but I was told I couldn't have any more! What? I finally was able to pee, but still couldn't fill up the cup. But he put it in the test tube anyway. Couldn't I have just used the first sample? Very frustrated with the whole process, won't be coming back read more

Deonna was just awesome! Super efficient, quick and kind. Would definitely go back to this location for her to draw my blood.

I was pretty nervous after reading the reviews, but it all went well. Showed up for my appointment and was taken a few minutes later. In, out, no problems. Would have been nice if they had had somebody at the front desk, but it wasn't a big deal. read more

Went in there to have blood taken and get the vials for a stool sample. Came back with the samples only to find that I was given a wrong vial for one thing and wasn't given the right vial for another. Oh by the way, did I forget to mention that the technician gave me no written instructions or verbal instructions. This place is the bottom of the barrel. Shitty experience. :) read more

I saw the reviews here on Yelp, and they were one starred. I had to go to this location for a pre-employment Urine testing for Amazon. I researched the website that walk-ins are welcome but I made an appointment. It's like a small apartment inside, the maximum occupancy is five patients that can wait inside the waiting area. Try not to congregate if possible but sometimes it can not be helped if there are more people in the waiting area and or outside the hallway for their scheduled appointment or walk-in this was my situation. It wasn't overcrowded but I had my mask on. There was only one staff on site, they were is doing the testing, paperwork. So try to be patient, my appointment was at 10:15 AM and I was called in at 10:42 AM and notified that I will be after a gentleman in front of me. I also arrived early by 40 minutes. To avoid crowds on the bus during this COVID-19 pandemic. However, the bubbler was empty so I couldn't refill my water bottle which I brought with me to drink for my test. That isn't a big deal though so bring your water bottle filled with water just in case as well as sanitizer. read more

OUTSTANDING. The technician was expert and very helpful in a difficult situation. I was impressed by her perseverance and attention in the midst of a genuinely tough job. Technicians at Quest are truly overwhelmed. No secretary to meet people in front. And 'automation' means that the tech must fill out all kinds of computer forms as well as do 'automatic' billing. -- It is terrible, really, what Quest loads on its employees. I've seen this elsewhere at Quest around the country. -- I hope the technicians figure out that they must unionize and struggle for responsible jobs, where they can help patients and care for people and earn a right living. That's what the technicians want. -- I can only say, that the lady who sorted things out for me this morning, really did her best. I appreciated it. -- When you write a review of these workers, try to understand their situation. Quest deserves the criticism in a national health system that is itself pathological. read more

I arrived for my appointment and realized I had forgotten to bring a face mask. When a staff member called for the person ahead of me, they told me to put a mask on. I apologized and asked politely if they could provide me with one. He said "no" and shut the door, leaving me alone and without any means of solving the problem or providing assistance. Would give 0 stars if possible for this experience. Terribly rude staff with no interest in helping their patients. read more

Staff was very friendly... and French-speaking! Test was done quickly and didn't have to wait super long.No problem at all! But I have a few complaints about Quest and the set up itself: Very hard to find them, no signs on the building door or anything, no receptionist (I had questions that were not vital but I was just sitting there after the electronic check in and had no idea what would happen next. It was more confusing than anything else. I cannot stand the voice command call center popular in the US that makes it impossible to speak to someone- which sometimes would save energy and trouble for everyone. Also, the facilities are not exactly super modern and look a little sketchy, boxes with patient files I am guessing standing around - I have seen labs all over the world have seen much nicer ones in countries where you would not expect it. Facilities for the testing itself seemed otherwise okay, it wasn't shocking just didn't look spotless like one would imagine a lab to look like. I think Quest have such a monopoly that they don't care about customer satisfaction. There is simply no competitive lab test industry in the US. read more

The most irresponsible and RUDE people work here. We waited 20 minutes to drop off a sample and not a single person acknowledged us or took the sample. To be neglected and ignored, on purpose like this, in unacceptable. DO NOT COME HERE. horrendous experience we ended up leaving with our sample in hand and went elsewhere. Nobody deserves to be treated like this! Elaine-- you're the manager there, it's time to clean house!! Get new staff, ASAP! read more

Service is slow, staff is somewhat unprofessional. When I went in I had to get a kit to take home for test. The staff didn't tell me the instructions and told me to just figure it out by myself. Also told me to bring it back whenever and don't need to make an appointment. She also told me that I can cut the line because I'm just dropping off sample. I came back and ended up waiting for 40mins to drop off my sample because no one is at the front desk and the staff in the back told me to wait for someone to help me. Just a very unpleasant experience overall. The staff here seemed unmotivated with no empathy. read more

The 1180 Beacon Street location had one gentleman there who was professional and efficient. We lucked out there was no line...so wait only about 10 minutes. However other times I've waited almost an hour. This one person was terrific and is single handedly saving the place from total chaos as we walked out to find 7 different groups waiting. Need more employees ...is only reason I gave 4 stars instead of 5. read more