Mass General Brigham Urgent Care - Brookline…read more I am leaving this review to document a deeply upsetting and unprofessional experience at Mass General Brigham Urgent Care in Brookline on February 7, 2026. I arrived with a near-complete loss of voice and checked in promptly. I waited approximately two hours, during which time multiple patients who arrived well after me were called ahead. When I politely asked the front desk staff about the delay, I was told that "other patients' conditions were more important than mine," without any explanation or transparency. Online appointment scheduling was not available that day, and this is an Urgent Care facility--not an Emergency Room--so this handling was confusing and frustrating. Eventually, a nurse brought me back, took my vitals, and listened attentively despite my difficulty speaking. This part of the visit was professional and appropriate. Unfortunately, the encounter with Megan Phillips, CNP, was the complete opposite. She entered the room and immediately accused me of refusing COVID and flu testing, which was untrue. I was trying--despite being almost unable to speak--to explain that I had no symptoms consistent with either illness and to ask whether, if tests were negative, treatment options or referral for vocal cord inflammation could be discussed. No physical exam was performed. Instead, Ms. Phillips responded in a dismissive and aggressive manner, stating that steroids are only given in "special" cases such as singers or media personalities, implying that I did not qualify. I am a preschool teacher, and my voice is my primary professional tool and my only source of income. There was no effort to accommodate my inability to speak or to truly listen. My husband, who was present, expressed concern about the two-hour wait and lack of evaluation. At that point, Ms. Phillips abruptly said, "If you are refusing tests, I am done here," turned around, and slammed the door shut, effectively ending the visit. Being treated this way while physically unable to speak was humiliating and distressing. When I returned to the front desk to ask for a supervisor or guidance on filing a complaint, I was told no supervisor was available. I was handed an After Visit Summary that contained no documentation of my symptoms, history, assessment, or care, only a list of future appointments--despite the fact that no meaningful care had occurred. After waiting two hours and receiving no treatment, I asked if I could be seen by another provider. I was later told that no provider in the department was willing to see me, that I was no longer welcome, and that I should seek care elsewhere. I was dismissed from the facility without care. This experience was shocking and profoundly disappointing, especially within the Mass General Brigham / Brigham and Women's system, which presents itself as a leader in patient-centered care. I sought help in good faith and was met with hostility, dismissal, and exclusion at a moment of vulnerability. I hope this review prompts serious reflection and corrective action. No patient--especially one who is physically unable to advocate for themselves--should ever be treated this way.

I just left this place. What amazing service and care. From the front desk, to the nurses to the…read morePA. Really impressed. I have come here with my kids several times and don't remember the service and care being this strong. Highly recommend this location

Only negative thing I can say is the off street parking and meters However I was lucky enough to…read moresnag a spot right in front which im sure does not happen often. Other than that the ultra sound room is large and roomy, very comfortable and spacious. The fact 4 people are welcomed into the room is awesome and there is plenty of room for everyone. My technician was awesome and a good sport about me going in there with my Halloween makeup I was very happy with the session. I will be going back further along in my pregnancy. She did a great job keeping the gender a secret to everyone except for my brother who was the keeper of gender.

Had a great experience today while doing the gender ultrasound! Staff was very sweet and ultrasound…read moretech explained everything and found the gender quickly! I was very happy with the quality of the ultrasound and seeing baby in HD. Recommend coming here for your elective ultrasounds in the Boston area.

Arrived at BioCare in Quincy for my scheduled appointment today. Door locked, no one answered the…read morephone. When I called their Brookline office, the person did not have a clue except to tell me that part of the business closed abruptly. I traced the situation a little further and found out the business sold early July, and left 2 months worth of patients hanging with no appointment and no warning it was closed. No referral anywhere else, no note on the door, no recording, no phone call to tell people with appointment what is happening - just a full answering machine. The door still had the regular sign, and the lab boxes in front- you'd think the last person to be in there would leave a note for the patients. This is the same place you can't make an appointment without paying up front. 8 hours later the manager from Brookline never emailed me as was promised. What kind of medical place does this to patients? Imagine if you are a Cardiology patient and they shut the door on you? Trust is the most important thing with a Doctor's office.

From the owner: BioCare Diagnostics, Inc. specializes in Cardiovascular imaging in our Brookline location and…read moreOB/GYN and mammography imaging at our Crown Colony Quincy location. Our registered, experienced sonographers send images to be interpreted by outstanding radiologists from BIDMC, Tufts, and Mt. Auburn Hospital.

Quality of care, when available, excellent. When I had a series of issues a year ago Dr. Rice and…read moreChelsea, who worked with him, were responsive and very helpful. Why not rate 5? Because the office was TOTALLY unresponsive for years before... and again in the past year. It could be he has started the concierge device he was discussing but I have not been notified of that. In any case, it is very dangerous to have a cardiologist you can't get in touch with. The office doesn't pick up and messages never get answered.

From the owner: In 1985 Kenneth Rice, MD, FACC, then Director of the Cardiac Stress Lab at Beth Israel Deaconess…read moreMedical Center, opened his cardiology practice in Brookline providing diagnostic cardiac ultrasound, Exercise Tolerance Testing, Stress Echocardiography testing, Holter monitoring, and event monitoring. Stress echo can be safer than nuclear stress testing because if resting images are already abnormal, there is no need to perform the stress part of the test. There is also no radiation associated with Stress Echocardiography testing. In 1993, with Joseph Polak, MD, MPH, then Director of the Non-Invasive Vascular Lab at Brigham & Women's Hospital, Dr. Rice expanded his range of services to include vascular imaging, consisting of cerebrovascular testing, peripheral extremity venous and arterial ultrasounds, and abdominal vascular exams. Talk to your doctor about obtaining a referral and give our office a call!

When I received the reminder postcard to make an appointment for my annual mammagram, I thought…read moreabout all of the problems I have had over the years in Brookline. Last year they sent the results of my scans to a FORMER PCP that I had not seen since 2014. Yes, in 2022 they sent my results to a PCP that was NOT LISTED on the forms and had not seen since 2014. When I saw that on the paperwork they sent me, I called to inquire why/what on earth they were thinking? No idea. None. "A mistake" is what I was told. Obviously they have no clue about patient privacy, so I decided to go to the Beth Israel center in Chestnut Hill above Wegman's. No drama, a couple of nice ladies who used to work in Brookline and the woman at the reception desk was very nice. Tons of free parking as well, so I am done with Brookline!

In the last month or so I had two appointments at Brookline HMFP Radiology and had such a great…read moreexperience both times. There's a great company culture with a big sisterhood vibe going on; and heart warming exchanges, everyone I interacted with was personable and put me right at ease. Jeana- mammogram- she was incredibly efficient and kind. Danela - who does mammograms - but even though she had not done mine- took the time to chat with me while I waited in an interoffice sitting area for the doctor. Tracey- x-ray who was very informative about my bone density and has a great positive manner. Lastly, but certainly not least, I was especially grateful for Jane (the office manager) who was incredibly patient and compassionate around my many health insurance billing concerns and went above and beyond to help me. I would not think of going anywhere else!

BILH in Burlington & Peabody Mass are fantastic. Burlington is better for the Emergency Room…read more The doctors & nurses are amazing. I have had good experiences with My Lahey doctors!!!

Unless you are a masochist, please save yourself hours (literally) of frustration and find a doctor…read moreelsewhere. This office is not worth it if you are thinking that the location is convenient, they are accepting new patients and/or accept your insurance. Allow me to summarize my almost 3 hrs of aggravation for an appointment that never happened: because I have two specialists at Beth Israel (the hospital itself), it is much easier to have a BI-affiliated primary care doc. My PCP changed her practice and is no longer affiliated, so add in Covid issues of finding a doctor accepting new patients and my options were limited. Tufts (my insurer) confirmed for me that two doctors here were accepting new patients, so I called to make an appointment. I was on hold for 22 minutes before my conversation with a snippy and bored-sounding girl started. She told me I needed to fill out new patient paperwork BEFORE I could even make an appointment. She emailed this to me while I was on the phone with her, and I asked if I could make the appointment at that time and email the paperwork in 10 minutes? NO. I needed to fill it out, email it back and then call again to make an appointment. Does that make any sense to anyone?? Because BI has all records on their Patient Site, there was NOTHING that I added to these forms that could not be found in my electronic records. NOTHING. In the event I forgot to add a medication or some other detail about myself, the answer is on Patient Site. One of the many reasons for that system is that all doctors and their offices can access the info... well, almost all offices. I filled it out, called back 10 minutes later and waited on hold again. I was connected to a different snippy girl who said she didn't see my email; I told her I had sent it several minutes prior (because I had been on hold). She insisted she didn't see it, so I sent it again. She waited and again said she didn't see it, so I sent it a THIRD time.... and then she saw all three of them, and asked me why I had emailed it three times??? WTF honey? I made an appointment with Dr. Rai for two weeks from that day and was then bombarded with emails, automated phone calls and texts about my appointment. I was also informed that I needed to arrive 15 minutes early to confirm paperwork (more paperwork?), so I arrived at 9:30am for my 9:45 appointment. While waiting in line to check-in, I looked at my phone and noticed two missed calls (I had been driving for the last 15 minutes to get there); listened to my voicemail and learned that my appointment was cancelled BUT they had rescheduled me for that afternoon. Whatever happened to ASKING if the time they are rescheduling me to actually works for me AND how did they not know until 9:15 that the doctor wouldn't actually be there for my appt at 9:45??? Surely someone knew before 9:15. It was then my turn to check in (and ironically had received another text just then telling me to check-in online!) so I said I was there to check-in for my appointment I had only just learned was cancelled. I said I couldn't come that afternoon and rescheduled it according to MY schedule for the following week, and while driving home I fumed about how I had wasted time on a holiday (not to mention all of the time waiting on hold just to make this crappy appointment). I decided I would wait and cancel the appointment at the last minute, but when the automated calls and texts started I knew I needed to put an end to that and cancel right away. I called, waited on hold (no surprise there) and said I needed to cancel my appointment. The girl actually asked me WHY I needed to cancel, I said I just needed to cancel. She said she "needed to put a reason", and while I wanted to tell her that it was because the entire experience with that office was a freaking nightmare (and to read the reviews online) I simply said "it's a long story, but I am not coming". Save yourself the aggravation of this place and find another doctor or just go without, your blood pressure will thank you.

I have been mistreated enough, I don't want to write this, I support the values planned parenthood…read moreclaims. I was offered treatments I declined that I was later told that they aren't allowed to offer. The most recent example is oral minoxidil. This has happened to me repeatedly over and over again, and glossed over when I ask why. Is that a treatment that's available? Depends who you ask! I felt the sting of gaslighting 3 times with clinicians, and once by the woman who drew my blood; and she gave me this smile that said, "I know I lied, you know it, I won't have consequences, and, it was my pleasure to mistreat you!" If you are marginalized you likely have seen this smile before in different contexts, communicating largely the same thing. "It was my pleasure to mistreat you without consequence. It's a smile cis white women make disproportionately in my experience. At the pharmacy I arrive to learn I have been prescribed something different nearly everytime, without being informed, and I never know what it's going to cost. The doses have changed without me being informed, and the quantity of medications have changed without me being informed. Which means some days my insurance pays for the medication, others I have to pay. I am low income, cognitively disabled, physically disabled and I have just given up on ever expecting to receive consistent care. Only a mundane incompetence akin to playing Russian Roulette with my wallet. Mass.gov has an official list of standards for medications to be covered under medicaid/mass health, this should be easy for providers to understand with training. If you prescribe ___ for it to be covered you must prescribe 180/90/30 days, for ___ condition(s). There is no reason I should have to call, text, message or repeatedly explain this, only to have it happen again every time. I have experienced mundane violations of my hippa rights, PPLM have been taken to court and lost before. They are still in violation, and it is systematic and illegal. We aren't talking about a little gossip either. If you check in for telehealth your hippa rights are violated, there's no option to exercise your right to refuse to sing away the rights to your information, allowing them to sell it for reasons not related to care. That's right when you sign any HIPPA agreement you are waiving your rights. There is no signature required for you to receive the right to freedom of speech, it's the same when dealing with hippa. Some serious corruption going on here. This is unacceptable. A hippa form should also inform you that you have a right to refuse to sign. Which is a hippa violation as well. You also have the right to receive care without retaliation if you exercised that right. And the list goes on and on to the point I feel hollow and empty inside when I walk in the door. I know when I walk in those doors I am no longer a subject, but an object to be acted upon. I dissociate during every visit. I have tried over and over again only to realize that the medical trauma I have been through before PPLM was nothing compared to what I have experienced there. The scar of smiley faces that stab you in the back, lie to you, and sometimes abuse you with intention... I need therapy just to deal with what I have experienced here at planned parenthood. It's even harder to trust medical professionals now. There's no good reason a review should bring me to tears. There's no good reason I should dissociate or abandon myself to get care I need. Oh, and get this, a cis woman told me that the person who decides what treatments are availing for cis women, and trans women, is a cis man... I have felt repeatedly that PPLM has left me behind as a patient, has failed to meet my needs, and maybe it's because the doctor that makes decisions for entire groups of people has never experienced the misogyny that cis and trans women face, and has never experienced the transphobia or dysphoria that trans women face. Do better. Stop violating hippa, stop retaliating, have transparent, publicly ability standards that explain what planned parenthood can and cannot do. When someone says "I do not want to answer anymore questions understand NO MEANS NO! WTF! AND PLEASE FOR THE LOVE OF GOD PRESCRIBE THE SAME THING, SAME QUANTITY, SAME DOSE, UNLESS YOU HAVE INFORMED THE PATIENT THAT YOU ARE CHANGING THEIR MEDICATION! A cis man deciding what is medically necessary for women is a no...

Beyond kind and compassionate care, just lovely. Went there for my annual and everyone was so…read moreknowledgeable and really took the time to get to know me, ask questions and get further testing.

I have tried to get an appointment with a Dermatologist for about 2 years (really!), but many…read moredoctors are no longer accepting new patients or the next available appointment was 14 months away. I was scrolling Facebook one night, saw an ad for Tufts' Brookline office and the headline announcing appointments right away caught my eye so I called the next morning. Sure enough, they are accepting patients AND had appointments available!!! Dr. Mervis did a thorough skin check, he froze off a bad spot on my cheek and the spot of eczema which I scratched and scratched for the last year was calmed immediately and disappeared within a week thanks to the prescription ointment he prescribed. Olivia (his P.A.) was also there entering all of his notes into the computer and she was very nice as well. I filled out their paperwork prior to my appointment so I was in-and-out in no time, and will return next year for another check). The office is very nice, they took over a private practice which had been here and there is free parking in the lot, parking on Washington St and the trolley is just two blocks away (as well as the bus which runs down Washington St).

From the owner: Tufts Medicine brings together the best of academic and community medicine to deliver exceptional,…read moreconnected and accessible care. Comprised of Tufts Medical Center, the principal teaching hospital of Tufts University and the Tufts University School of Medicine, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home, and an integrated network of 2,300 physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave

Their equipment may be aging or in need of a calibration …read more The table was vibrating fiercely during last half of study and loud enough to drown out the voice of technician through the head phones - never heard a word they said. The tactic of desk staff attempting to pre-collect a fee well in excess of copay by claiming they could "see in insurance computer system that my deductible had not yet been met" is a smarmy tactic. One that undermines the professionalism one expects from an established practice. This in and of itself will dissuade me from returning