Do NOT go here for a mammogram. It took four hours of waiting and less than five minutes for the…read moremammogram and less than ten minutes for the sonogram -- both by employees (technicians and physicians) who were rude, arrogant, nonprofessional, and borderline incompetent. I have been getting mammograms for 13 years and this was by far the worst experience. The technician was incredibly rude and just down right mean. She was pushy (literally) and being shoved was really not necessary. The waiting room is very very small and they overbook so the room is so full that there aren't enough chairs for all of the women standing around in hospital gowns -- for hours. The funny thing is that the female radiologist thought that I had made the appointment there because they were "Harvard" affiliated. No -- I moved here. Consequently, I will find another facility that is not so caught up with their "Brand."

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I would not even bring my dog here. My mother is on the cardiac floor klarman building floor 8. She…read more was admitted last week with a serious kidney infection and blockage of stone. They put a stent in and all last week did the work up for the clearing of her arteries. Blood test ekg scan blood work and the cardiac doctor penciled her in for a caf this past Monday. I did not know they rotate out doctors. In comes this Anne Marie Anosropoulos. She sees my mom for all of ten minutes and declines the precedure We did everything needed to get her to do the caf . Come Monday. They switch to another doctor. They are now saying no. They said they were bringing in a third party for independent review. That was bullshit . We have waited all day and exhausted. They rotate doctors so you are not talking to the one following her the first week. This place is more running around with these young people and put zero care into the patients. She had no history or knowledge or anything. My mom didn't have an iv. At the end of the day she comes in and asks. I said why. Where were you all all day ? She than proscribed nausea medicine that could cause another heart I code r. I asked her to out in place dnr. It still haven't been done. I'm not happy. We wasted all last week. Why didn't they keep her in urology. She still has a huge d Kidney stone. Okaxe is pathetic . Go to mass general. Please avoid this place at all costs. They don't care at all and I'm exhausted trying to get their attention. Come here if you want a family member to die. They care more about teaching f than the actual patient. I am going to move her to mass general This place Is terrible. Please don't come here

Don't waste your time or money here…read more It doesn't matter what time your appointment is, they regularly run 45-60 minutes behind schedule. They don't link to your app or send appointment reminders. They will schedule you for a 1 hour appointment but according to them, that starts "in the waiting room". So your actual appointment, with a doctor or tech, will be less than 30 minutes. Complete waste of time and money.

THE BEST WITHOUT A DOUBT…read more I've been to numerous ultrasound visits, and they're hands down the best in town. Their ultrasound techs are incredibly experienced and thorough. They actually review your medical history and ask plenty of follow-up questions to better understand your condition--so they know exactly where to scan, what to focus on, and how to interpret the images as the scan progresses. My last visit with them lasted an hour--that's how much effort they put into understanding my complex medical history and conditions. If the ultrasound techs find anything concerning, they'll notify the doctor, who will come in and examine the scan with you on the spot. You'll receive your report right then and there, and it's always very accurate. I wouldn't go anywhere else for an ultrasound.

Worked with this company for 18 years, and also had an MRI as well. They are the best!!…read more Dave

Their equipment may be aging or in need of a calibration …read more The table was vibrating fiercely during last half of study and loud enough to drown out the voice of technician through the head phones - never heard a word they said. The tactic of desk staff attempting to pre-collect a fee well in excess of copay by claiming they could "see in insurance computer system that my deductible had not yet been met" is a smarmy tactic. One that undermines the professionalism one expects from an established practice. This in and of itself will dissuade me from returning

Last week I had a thyroidectomy performed by Dr Jeremiah Tracy and his team and stayed overnight…read morefor monitoring. I was incredibly impressed by the care and positive attitudes of everyone I encountered, from a security guard who found us looking for the right atrium and offered to lead us there, and the doctors, but most especially the nurses. The nurses in the PACU were incredibly kind, advocating for my needs and helping me understand what my recovery would look like and what steps I should take when discharged. I would highly recommend Tufts for surgery, and whatever they're paying their nurses is not enough because they're genuinely the best!

BE AWARE! The doctors here will scam your insurance into paying for unnecessary c-sections, other…read moreprocedures, nicu stays, longer hospital stays ect . My Dr was Zoe Keifer.

I REALLY love my PCP here, who is an NP. Very thorough and helpful. I love the one stop shopping…read morebecause you can get everything done in one place. I stopped going to Fenway Health because they were just awful in the past 5 years, so I switched to Atrius and I'm happy. I like how you can bop into another location for bloodwork if you need to. The pharmacy has been helpful, but they don't deliver refrigerated meds. Fenway used to put a cold pack in the package and deliver it. Otherwise, I'm very happy here and have been treated very well.

My experience with the orthopedics department was extremely upsetting and disappointing. I was…read morealready anxious about the appointment, and the way I was spoken to by multiple staff members made the experience significantly worse--to the point that I ended up crying. When I arrived, I was told by the woman at the front desk that I needed to go to X-ray. I was confused because I had been told I was getting an MRI, so I simply asked for clarification about why X-rays were needed. Instead of explaining, the staff member repeatedly told me, "You need to go to X-rays," in a very dismissive and condescending manner. She then directed me to the wrong location, which left me even more frazzled. When I returned and explained that I had been sent to the wrong place, she looked at me as though I had said something completely unreasonable and responded again in an unnecessarily condescending tone. Unfortunately, the experience did not improve when I reached the X-ray department. Another woman from the orthopedics office came in and spoke to me very harshly about the fact that my referral was only for one knee, even though I had explained that I was experiencing problems with both knees. She abruptly told me that because the referral was for only one knee, that was the only knee they would address that day. I understand that there may be policies or referral requirements that staff need to follow. My issue was not with the policy--it was with the unnecessarily rude and brash way the information was communicated to me. At that point, I was so upset that I nearly walked out of the appointment altogether. Thankfully, there were a couple of kind and helpful people in the X-ray department who treated me with respect and were essentially the reason I stayed. Overall, I was extremely disappointed by the lack of basic courtesy, empathy, and professionalism I experienced from multiple members of the orthopedics staff. Patients coming into an orthopedic office may already be in pain, nervous, or worried about what is wrong. Asking a reasonable question should not result in being spoken down to or made to feel like a nuisance. I want to make clear that Dr. McCarthy was not part of this negative experience. My concerns are specifically with the interactions I had with other members of the orthopedics staff. I left feeling embarrassed, overwhelmed, and in tears. No patient should be made to feel that way simply for asking questions and trying to understand their care. The customer service and manner in which I was treated were unacceptable, and I sincerely hope this feedback is addressed.

Accompanied a friend to the ER and thought the staff saw her in a timely manner in 1.25 hours. This…read morewas a weekday daytime. The providers also took her seriously and didn't dismiss her concerns, a problem she ran into at another ER in the city. It was easy getting here with a short walk from the green line. The triage gave an accurate wait time as well. It was great seeing how attentive the resident and attending was for my friend. This ER seems to get a bad rap, but this was a good experience from a visitor standpoint.

I came in one night with severe, significant abdominal symptoms I had been experiencing the entire…read moreday. With the highly regarded GI department within the whole BIDMC network, I decided to give the ED a try rather than traveling a little further. I was very impressed with how taken care of I was - they had phone chargers available for me to keep my family updated and took my pre-existing conditions very seriously. I was in a positive pressure room with notices to be mindful of my compromised immune system/other factors. The nurses and transport team members who took care of me were very wonderful, as were the residents assigned to my case. While I quickly got symptom relief, I was discharged following tests/imaging that came back as nonemergent. This made complete sense, but I never got clear follow-up from anyone about abnormal lab work or anything. Even the nurses discharging me seemed confused about this. They also sent me home at about 3am, which was a little frustrating as I wasn't given clear information why. My levels plus it being the middle of the night should have warranted an overnight stay, and I never got a major follow-up from anyone which was a little irritating. I ended up talking further with my specialist about everything. Overall, I appreciated how well I was taken care of, but had a subpar experience with communication from the team taking care of me.

I was referred to this clinic due to 8 nevi/moles that were determined to be "pre cancerous" and…read moreneeded excisions. It wasn't a big deal to me as I've had this before and know the drill. But this experience was HORRENDOUS!! The doctor absolutely butchered my skin, leaving 4 inch x 1 inch divots in my skin for moles smaller than a dime. The worst part is that she did this in front of medical students so they were learning how to butcher other patients. Unfortunately these scars were on my back, so I couldn't stop the process. If I'd known, I would have gotten off the table and cursed her out in front of her students. Maybe then she would have learned to treat the human body with respect???!!!! Oh, and don't get me started with their "photography", or lack there of...they absolutely do NOT take appropriate photographic records that will be helpful to future dermatologists. The photos that were taken of my back had NO reference points, so you couldn't tell if the photo was of my leg, stomach, arm, or back. Truly, the process, lack of systematic examination and record keeping, the violation of a human body, and the insensitive manner of the doctor were beyond unprofessional...Sadistic would be a good term for the experience. At the end of the day, she obviously was a Sadist. Future doctors, PLEASE understand that you are treating a human, not a car or inanimate object. Minimizing scarring is a big part of good dermatology as it allows the patient to feel *better* about a traumatic event. Treat your patients with respect and they won't write BAD YELP REVIEWS... And for those of you med students who think you are getting the "Best" of medical training...head West, far West. The medical care in California is FAR superior to that I've received in Boston. Hmmm...that reminds me, I really must post some nice reviews for the many docs in CA that I respect and enjoyed being in their care.