I have been seeing Dr. Linh Huynh got years now and I can't say that I have encountered anyone more…read morewarm and comforting as her! Both my parents see her as well and refuse to have anyone else as their primary care provider! After years of hunting and switching back and forth to different doctors we have finally found THE one! She is the easiest to talk to and always makes you feel as if you were her only patient for the day. I also love the whole staff here! From the second you walk in to check in for your appointment you are greeted with warm smiles and very friendly personalities. I would never go anywhere else!

A recent survey of best hospitals in the WORLD (2025) ranked MGH as number 6…read more We had nothing but good things to say about our experience at MGH. The professional way of dealing with patients, their logistics and setup, their green spaces to rest and relax, the care, etc....all had been top notch. Their internet portal was also very user friendly. Things could be seen and could be found very easily. Very transparent. It was an excellent experience.

It is not their fault that this is an overcrowded emergency department. It is their fault that the…read morestaff there lie when they tell you how many people are in front of you because the wait line leads first to the screening tests and thrn more waiting and then to x-rays and then more waiting. We have been here for over 8 hours with a patient who is in heart failure. And we are still waiting. The staff there are well aware that they are overstretched and they couldn't care less. Avoid at all costs.

It has been forever since I've been in this area. As my dad celebrated 15 years being sober, I flew…read morein for his ceremony. Understanding how important of a moment this was for him, there was no way I could miss it. The Shattuck is a staple in Boston and does so much good for the community. The programming is in abundance and there is something for everyone. My father found a community during his time in treatment at the Shattuck and they have become his tribe. To this day, as we walked in, the staff knew him by name and he has impacted them just as much as they have him. Though he is no longer in treatment at the Shattuck, he goes back to give back to those who are in programming now as he runs a group weekly. All these years later and the resources that Shattuck provides those in need is amazing. This is more than a hospital or a facility. The Shattuck is a community of individuals who care, encourage, assist, and provide a source of accountability for those who are serious. Thank you to the Shattuck Hospital and the staff for making a difference in my dads life. You are truly appreciated.

Supposedly, this is a teaching hospital duly accredited by the Joint Commission. I'm not sure of…read morethe criteria for hospital accreditation, but i think they need to lose their accreditation if its dependent upon patient safety, clinical excellence, and adherence to evidence-based practices This hospital is overseen by The Disability Law Center. They need to act aggressively and close this hospital down. The great State of Massachusetts runs this hospital through the Department of Public Health. Shame on y'all. The college associated with the Lemuel Shattuck is Tufts University. My aunt, who just passed last month, worked for Tufts for over 60 years. I've respected Tufts for years. Now, I wouldn't send my student there to get their clinicals at the Shattuck. That sets them up for failure. The hospital was built in 1954, is 70 years old, and is named after Lemuel Shattuck, a local historian, statistician, and politician who helped create the nation's first Board of Health in 1869. I'm certain he's rolling over in his grave to have his name be associated with this suboptimal health care facility. I grew up in Boston. The Shattuck was known as the worst hospital more than 50 years ago. My family member has been at this facility going on a month This past month, I've learned how low they could go. My family member is a very recent quad amputee. He was transferred here from MGH because they said he no longer required that level of care. The Lemuel Shattuck is supposed to be competent in Acute and Sub Acute care. From the moment he got there, I've had to work with the patient advocate almost daily. The issues range from mice in family member's rooms, gnats coming up from the sink in family members' room, non-adherance to basic nursing procedures and techniques, lack of professional demeanor and rudeness, leaving urinals unemptied, linoleum floor covering not glued down, etc. The few professionals that work here are outnumbered. The general attitude of staff and management is lackluster and non-empathetic, and I feel the level of care borders on the criminal. I notified DLC and DPH. DLC did respond and spoke with me. I got a letter from DPH. If you have any other options, please do not let your family member be taken to this hospital for any reason.

Saved my lady twice in the past 5 years, she had a deadly sarcoma, gone! 4 years later, bleeding…read morefrom side effects of radiation therapy , fixed.

This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I've been receiving all of my medical care here for the past 30 years. I wouldn't go anywhere else…read more It's world class.

We have been coming here for a few weeks now for patient treatment. The staff has always been top…read morenotch. Friendly, compassionate and professional. The system they use for check in and getting in the queue for treatment works fantastic. The facilities are clean, ample and some of them have gorgeous views of the city of Boston. One of the top cancer centers in the world, the Mass General Brigham hospital is a treasure for all of those that need to use it.

Massachusetts General Hospital, a.k.a. Mass General Brigham, conducts medical studies, and clinical…read moretrials in this building. THE DEAL: I believe there are also other offices located at this address as well.

Was at the emergency room, WORST place in the entire world to even try and seek emergency medical…read moreattention. Also while there was told that you "can't use the restroom, you have to wait until called out back", like what?!? I've never been told I cannot use a restroom, especially not at an emergency room.

visiting my daughter on labor and delivery floor I recently had a hip replacement and could not…read morefind a bathroom that was handicap accessible. All toilets very low to floor and no rails. Seems could at least have one near the elevator.

Horrible first and only experience. Waited for over an hour for Dr. Bunn and he never came. Had to…read moreleave because no one saw me. I do not recommend this place unless you want your time wasted.

The care my child received by a "substitute" doctors and the nursing safe was INHUMANE. he was 1…read moreyear and there for shots , they had GOUR nurses masked up and come hold down my child and wouldn't allow me to be one of the for while my child screamed for me. There a very obvious language barrier with a majority of the doctors there. As well as the entire building smells like weed. Horrific. Would quite literally not bring my mouse there for health related issues. (spoke both the nursing supervisor and head staff, and was never given a solution ,an apology or an answer.

Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

I didn't get responses from the knee surgeon about any results of mri or blood work. Was not happy…read morewith the services. Not going back!