I scheduled a blood test at Quest Diagnostics and I was overwhelmed by the process of scheduling and arriving on the scheduled date. The first thing is to sign up for their apps and register. It will take you to their available time and location near you. I was able to schedule the date and time on this app. It's very easy and convenient. Once you arrive for the test, they text you and sign you up to say that you've arrived. You don't have to sign in at the counter Just sit down and they will call your name. It's that simple. I've been going to Quest for my lab work and these apps make it easier. If you have a choice to get your blood work, I highly suggest Quest read more

This company is so disrespected with your time of you're a walk in. They won't give you any clue as to how long the wait could be. Could be two minutes, could be 3 hours. We don't know. We'll do our best. Just give me an idea of how long so I know if I should come back another time. So disrespectful. read more

Came here to process a lab request that I had ordered online. I did a walk in. I was there first thing in the morning and checked in using their computer system at the front desk. It gave me a timeframe to return. When I returned hours later, they had a hand written sign on the door that they had an emergency and had to close for an hour. Eventually when I was called in, I was told that they were short staffed and they needed to close to catch up. I would highly suggest to go online and schedule an appointment versus a walk-in. read more

I have to get lab work done every year to get FSA credits from my employer for my health insurance and sometimes get sent to Quest for other things. I have gone to a variety of Quest Diagnostics locations around the Sacramento/Fair Oaks area. This is the best location by far! First, this location is actually air conditioned. It was so hot outside and it felt amazing in this office, whereas a lot of Quest and LabCorp locations I had been to didn't have air conditioning. It is also clean and nicely laid out / well spaced in the waiting room. Second, there was no wait. At other locations, I have had to wait a while in the hot/crowded waiting room even when I had an appointment. Third, my phlebotomist was great. She was friendly, efficient, and she did the needle poke so well that I barely felt it. She also wished me happy birthday since mine is coming up and that was so nice! I was surprised at how well my appointment went, but I'm very pleased that this is the location I live near now! read more

This location is consistently unfriendly and unwelcoming. I paid for a test online and went in without an appt. I think she must have been wanting to go to lunch or something. She asked if I had an appt and I said no. She said well you can join the wait list and SEE if you can possibly be seen today. There was 1 person in the wait room so I said ok and joined the wait list on the kiosk. I was the first person on the wait list. I told her that and she said well it depends, you may wait a long time. She then proceeded to work on her computer and mumble for the next 10-15 minutes. She then called in the one person waiting. That's when I left. Decided she and I were not a good fit. Enjoy your lunch! Sorry to bother you. I drove to the next location. read more

Efficient, kind and considerate. Our daughter is a hard draw- someone is always very good at drawing her blood‼

Just came from Quest on Central. Wow! If you can, ask for Janine. She was amazing. I hate going for blood test. Didn't hardly feel a thing. Best blood drawer I've been to and I'm 71. read more

Horrible it's been over a week since I had labs drawn and they won't release my lab results stating a California 2 day hold...I went rounds with someone yesterday on the phone that every other place releases them right away...now I've been waiting for a live person for 30 minutes....i didn't realize Quest was this horrible I can only imagine for patients who need their labs done weekly or biweekl read more

Came in and check in was quick! With circumstances nowadays, waiting is usually not an option and I only waited 3 minutes. Willie was professional and friendly. Usually at LabCorp, they always use my left arm and I joked with Willie that he would be the best if he got blood from my right AND HE DID! Thanks for the great service Willie!!! read more

I came here twice and everytime is the best Willie who did the blood test for me！yes！ I mean his the best one ever who did the best test！！！And he is so kind and very professional that I felt even nothing during the blood test！Hope god bless you Willie！Thank you so much！ read more

Staff is defensive and rude. I was a walk in, and after signing in, my name did not appear on the sign in board. When I tried to ask about that, the woman became defensive about how walkins just have to wait until they have time, etc. I tried multiple times to express that I just wanted to ensure I was actually checked in because I wasn't on the list and she told me to just sign in again. (15 minutes after my first sign in). While waiting in line to sign in again, a second woman came out , again with an attitude to tell me that walk ins need to wait Blah, blah, blah. Again, I said I'm just trying to ensure I'm checked in and she said well you're on my list so just wait. Ok, fine. Jeez, people. What was the point of sending a second person to chastise me for asking a question?You post a list of people checked in, and don't list someone and then get pissy just because they ask if they are in fact checked in? How about waiting until someone acts like a Karen before you start treating them like one. read more

Absolutely the worst customer service I've ever dealt with. The lady at the front desk actually yelled at me. I would've scheduled with another location. read more

The 5 stars is for the people who work there! I had a large draw , unable to warn them, I made an appt . There is no way to contact your local lab to even ask if they will need extra time ! That is the company's fault, not the kind and good people who work so hard there . The company won't give them a receptionist or anyone to help input orders into the computer that come from an out of state dr, for a nationwide company,it's shameful. And all the heat gets aimed at the two people expected to draw 3 people every 15 minutes. The computer goes down , there isn't any help! It's still just the two of them. The two people there the day I was: a gentleman and Jenifer , who helped me , are the best and I hope they are at least appreciated by Quest half as much as they are by me. read more

I just left the quest diagnostics center with my husband Matthew, (we had a 2pm appointment) I didn't get the woman's name who worked the front desk, but she was INCREDIBLY rude to both of us. She was the rudest person I've ever encountered in customer service and there's simply no reason to be that horrendous. We will absolutely request to get testing done elsewhere next time. I don't recall her wearing a name tag, but she has brown hair and is about 50 years old. read more

When I came in early, one particular staff member (Willie) gave me attitude right off the bat. He made me very uncomfortable and was informed to come in at 10:40am since I came in to early. (Drug Test usually starts at 11am) Once I came back I got checked in by the same staff member. Willie got mad when I did not have enough pee on the cup. My experience at this location really scared & never coming back here. I understand that he was doing his job but it was unfair to be that rude to someone who is doing a drug test for the first time. read more

This place is clean, well organized and very friendly. Special thanks to Willie who help me out, I made an error with my appointment and he went above and beyond to help me. I hope he get a raise, he so friendly and care about his patient. Thank you guys for what you do in this pandemic. read more

Worse customer service period I know it's Friday and everyone wants to go home but wow I will be contacting corporate office about this office read more

First of all I'd like to just say that I never have high expectation for quest labs as they are known to be slow and understaffed, but today they out did themselves. Long lines because of little to no direction. No help at the desk if you have questions, have to hang around just to spit out a quick question only to get a distracted answer. Don't come here if you need time sensitive testing done, it's a joke. Waited in line a half hour just to get inside to sign in. Waited another half hour before we finally ask if we could get something to urinate in as my husband just had a kidney transplant last week and has to urinate every two hours. Just given a cup even though they know you need a key for the bathroom across the hall so I told my husband to use the one in the office that's all taped up for drug tests. It was filthy and he was unable to urinate. One of the phlebotomists wore his gloves while touching everything (including flushing the toilet, handling paperwork and door knobs) which makes you wonder how often he actually washes his hands as I hope he at least changes his gloves. Eww. After waiting an hour and forty minutes found out we didn't sign in right (which could have been avoided had there been someone present at the front desk) and know it's too late to get the blood work done because we only have an hour window with his medications. So made an appointment for tomorrow to try it all again...dreading it with every ounce of my being. I will be pleading with his transplant team not to have to deal with them again. read more

i think I posted a review earlier. Am not good at this so I do my best. I have been going to Quest since my transplant four years ago. Its a wonderful place to go even though its a place that's strictly business. Leovy is one of the best. She can touch your arm and the rest is over in less than a second and you never feel a thing. I heard a parent talking about how good she is with small children, and I'm an adult. Ask for Leovy when you go to the Lone Tree office. across from Sutter hospital. The place is clean, registration is quick, and the line goes so fast it as though you got an appt. Ask for Leovy. read more

Dr Quinn and Jenine are super sweet! The office is clean and organized. I've been in for bloodwork and a glucose test during my pregnancy and was in and out with no wait time or appointment needed. read more

Usually the wait without appointment at a quest location is 45-60 minutes. Walked in here and waited less than a minute to get called in. Technician was friendly and I didn't get a bruise from the syringe so I'm happy. read more

Great staff, friendly and kind. Prompt service, easy check-in process. Office is clean and well organized. Excellent lab skills. Would definitely recommend. read more