Planned Parenthood - Antioch

This review is long overdue. Dr. Yee exceeds all expectations. She is warm, intelligent,…read moreknowledgeable, patient, kind, and makes you feel like you are her only patient. After years of terrible experiences, I was at the point where I had been procrastinating and fearful of trying to find another doctor. I had been having a variety of health issues, both gynecological and with my kidneys, and I had learned to live with the pain. Dr. Yee showed empathy and concern and provided thorough and thoughtful care -not by just doing the physical examinations and tests, but by taking the time to really talk to me about my health history and what I had been experiencing. She provided a plan and followed up consistently. She referred me when I needed surgery, and helped me when no one, not even a specialist could complete a biopsy. And she listened when I said that I experienced pain the last time and the other doctor dismissed me and said I didn't need pain relief for a procedure because it would be painless, quick and easy. Dr. Yee assured me she could provide some additional measures to numb me and make me as comfortable as possible. I could have cried - to have a doctor who listens and cares this much about their patients is a rare find. Dr. Yee's care resulted in my eventual diagnosis of several issues I was unaware of and needed surgery for. I am now 4 months post op and I just know when I return to Dr. Yee for my future care she will be just as attentive and focused on my experience as she was the last time. Thank you for being so wonderful Dr. Yee!

I'm a new patient of Dr Yee & haven't seen a GYN in many years! I'm not a young Mom, to be. In…read morefact, quite opposite, agewise. Needless to say, I was a bit anxious to go. I felt compelled to leave a review about this amazing doctor! She made me feel so at ease. She is the best GYN doctor, ever! Intelligent, caring, gentle, listens without rushing, she is just wonderful. Thank you, Dr Yee for being amazing you!! You are the best!!

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Michele D. Bergman, M.D. FACOG

4.6(58 reviews)

Dr.Bergman was my OBGYN in 2014 when I gave birth to my first child. I felt so seen, heard, safe,…read moreand healthy under her care! The best OBGYN I had in my life, I had to change health insurance and I went to Kaiser, but if I had the option I would still be seeing Dr.Bergman.

I have been a patient of Dr. Bergman for the last 18 years. The care given by Dr. Bergman is…read moreextraordinary. You will not find a more knowledgeable, compassionate, kind and caring OBGYN. She has been with me through both my pregnancies, which were a bit complicated to say the least. Dr. Bergman took the time to help me understand everything going on in my pregnancies, she took every precaution to assure I delivered 2 healthy and happy babies. Both experiences could've been extremely scary but with her by my side I knew I was in experienced hands. I can honestly say if my care were with another provider the outcome would not have been so positive and in my favor. I hope you have the opportunity to experience the incredible care of Dr. Bergman and her staff, because you will not find anyone better.

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Jacqueline S. Dela Merced, M.D

5.0(1 review)

Great doctor and staff! I would recommend Dr. Dela Merced highly. I travel from about 2 hours away…read moreto see her.

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Jacqueline S. Dela Merced provides…read morepersonalized, patient-centered care with a focus on your long-term health and well-being in Antioch, Brentwood. As a specialist in Obstetrics and Gynecology, Dr. Dela Merced takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Dela Merced is committed to helping you stay healthy and feel supported.

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Scott J Wada, MD FACOG

4.8(24 reviews)

Such a great experience with delivering my baby girl with Dr.Wada. I was very impressed how doctor…read moreis professional and very mindful and kind at the same time. Highly recommend

Great Dr. Has a great demeanor. I had a bad experience with a prior OBGYN. I didn't know what to…read moreexpect when I got Dr. Wada & I was pleasantly impressed with him & his staff.

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My son Mat

Obinna C. Oko, M.D

5.0(2 reviews)

I saw Dr. Oko and I was only five weeks pregnant... Usually…read morepeople have to wait and if they feel that there's a problem, and they're told to go to the emergency room. But he had a beautiful open schedule and I saw him when I was seeing some concerning discharge and blood. He is Young beautiful doctor. With beautiful caring eyes. My experience with being pregnant in the past has not been pleasant. I come to him after having three miscarriages in the past year; Therefore he is dealing with someone who is paranoid, extra cautious, and at this point I am doubtful. Before him I had Dr. Wada... Who at every single appointment would only tell me that I really need to get a Covid shot for the greater good... he even told me this after my miscarriage. At my five week appointment Dr. Oko never mentioned it. I was relieved. I was prepared and I had my guard up to hear the same push for Covid vaccines, but he did not do that to me. He only patiently listened to each and every experience I had on every miscarriage. Typically people do not get abdominal ultrasounds when they are so early along in a pregnancy. But I'm kind of scared to get a vaginal ultrasound, because my last miscarriage the baby measured out to the exact same weeks and day as the size when I discovered the baby was no longer living. Coincidence? Maybe... but like I said I am now paranoid. Dr. Oko said he would try the abdominal first. He saw on the screen everything he needed to see including the heartbeat. Because of you so small I told him I don't see the heartbeat how do you see it and his response was "I have trainEd eyes" he then made it so that the screen would show the heartbeat... I cried happy tears. (Again, comparing, Dr. Wada refused to do an abdominal when I was nine weeks pregnant... he wouldn't even try the abdominal first. ) I feel that Dr. Oko is a very caring, sincere, doctor. He scheduled me to come back in two weeks. That day is today. And I am excited to now go to his office. I am so glad that he's been assigned as my doctor. He told me he's going to do his best to bring me my rainbow baby. As many of my rainbows have faded away. He deserves this five star review. I hope after everyone hears how great he is, his schedule does not fill up and become too busy, because I lived how available he was when I felt I needed to go to the office right then and there. But if you have struggled with losses, and have felt that your doctor didn't truly feel sad for you, you are going to want your next pregnancy in the care of Dr. Oko.

Dr. Oko is the best doctor I've ever had. He explains everything concerning your care so perfectly…read moreand makes you feel like everything is going to be okay at all times. He's sincere! He delivered my son this year (2023) and after some complications, I rested assure that everything would be fine because Dr Oko was going to take care of all arising situations! I cannot recommend this doctor more!

My abdominal scan at 5/6 weeks

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Susan L. Adham, M.D

4.9(28 reviews)

Dr. Susan Adham is truly one of a kind! When I had my son…read morein June, he was only 5 lbs 1 oz and had blood sugar issues, so his circumcision was delayed. Dr. Adham was out, so we first saw Dr. Hill -- she was polite but very by-the-book. She told me to fortify bottles for weight gain and said "formula is perfectly fine," but it didn't feel supportive of my breastfeeding goals or include a plan to get back to exclusive nursing. Two weeks later, we saw Dr. Adham and the difference was night and day. She celebrated my son's weight gain, supported my breastfeeding journey, and truly listened. When I asked about circumcision, she caught something everyone else missed -- a curvature called chordee -- and referred us to a urologist. He'll need surgery, and had she not noticed, it could've caused major issues later. She's compassionate, thorough, and genuinely cares. We're so grateful for her!

Believe the hype!!…read more Pediatricians, or should I say, good pediatricians are slim pickin's in this neck of the woods. Well, Dr. Adham is the greatest!! You can tell she genuinely LOVES her work and loves babies. Let me start by saying that I am a worry wart when it comes to certain things and my baby is one of them. I am constantly worrying about whether everything is normal and on track with my little one. Dr. Adham is VERY personable, thorough, and engaging. She does not rush you out of the exam room and gives you as much time as needed. She is also patient in answering all my new mommy questions. My only gripe is with the appointment call center and front office staff. I wish there was better organization. For example, I called to make an appointment about 3 weeks in advance. The day before the appointment I called to confirm my appointment and was told I was all confirmed and ready. Later that afternoon I received a call from the front desk staff needing to switch her appointment to 1 hour later. Although this is not a big deal ... this seems to be a common problem within this office and therefore should be improved. I'm looking forward to a long lasting relationship with Dr. Adham for all my baby health needs ... she is the best!!

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Jessica M Lennon, MD MPH FACOG

2.5(4 reviews)

4.6 mi

I really wanted to like Dr. Lennon. She seemed kind but inexperienced and honestly that's fine. All…read moredoctors are new at some point. But I had a few concerns that I did not appreciate about being under her care. She did not take my need for a female doctor seriously. Most practitioners don't but I think it's important to not assume why someone may be uncomfortable with an opposite gender doctor. She failed to note that my daughter was occiput posterior positioned despite the multiple and I mean MULTIPLE 3D ultrasounds. My daughter was a large baby as well. I had concerns about vaginal delivery and Dr. Lennon dismissed my concerns and told me to stop discussing my concerns with other moms. Toward the end of my pregnancy I developed preeclampsia and Dr. Lennon decided it was time to induce the pregnancy. While in the hospital, multiple drs asked why I am attempting a natural delivery given my lab tests and size of my daughter. I advised it was important to Dr. Lennon. After 3 days of this nonsense, I am quite sure that the other drs on call convinced my rather new dr to perform a c-section. Dr. Lennon was not pleased with this outcome and told me she couldn't call it a failed c-section since we didn't try it again but agreed to perform the c-section if that is what I wanted. She tested me for HIV without my consent. She also put in my medical chart that I had a history of MRSA which I told her I did not. She was unable to explain any of the symptoms I was experiencing while pregnant and often needed to confer with more seasoned OBGYNs. I was honest about my history with depression and anxiety and she nearly refused to fill out intermittent leave paperwork for my employer unless I went under the care of a psychiatrist and took SSRIs. Once baby was born she said she was calling a social worker to ensure I wasn't a danger to myself or my baby. Because of my experiences with Dr. Lennon I will be very careful before disclosing my prior mental history ever again. She is no longer at SEBMF and has moved on to a Sutter location in Oakland. I am hoping she has grown in her career and future patients will need to undergo this kind of treatment.

Horrible . Took 2 months to get in, was not told appointment is in in brentwood, got to antioch and…read morefound have to drive further out and then called office to let them know I will be late. Got there, no name up front in the office , got to a different suit, ran back elevator to find out she's in a different suite, yet no name on the plate outside. Total 17 minutes late, can not take me and decided to give it to another provider. While I am waiting to be seen, Dr Lennon steps out to get water from the fountain and stands around talking to her staff.

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Yelp says suite 100, found her in suite 140 . How does a patient know if you are not located in suite 100.

Muir Obstetrics & Gynecology

3.0(16 reviews)

8.4 mi

Care quality is crazy bad. First ultra sound my doctor ignored my questions about heart rate when I…read moreasked for photos (it was my first ultrasound) she said their printer was down.... They don't do 20 week ultrasound at this department. I'm not 22 weeks pregnant and they only check my blood pressure, baby checks are done with a Doppler like you can buy on Amazon.... Doctors send out referrals with no follow up. I will never return to this OBGYN office. Worst care ever. Office check ups are rushed and they don't seem to care about their patients

I got a recommendation from a friend for Muir OB and I'm glad I did. I love that they have 2…read morelocations in Brentwood and Walnut Creek. We live in Oakley and my pregnancies have been high risk where I need lots of monitoring. I was coming biweekly while also getting biweekly scans at DVP. So having a location close to home cut down my trips to Walnut Creek. All the staff and doctors have been so amazing in our journey with our last miracle baby. Dr Hughes delivered our boy via C-section. It was a great experience even though our boy had complications. I did develop a reaction to the surgical glue that resulted in an infection, but I was well taken care of by dr. Hughes.

Nadine Hanna MD OBGYN

Gerald Katz MD OBGYN

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Heidi Purcell MD OBGYN, Obesity Medicine

Youngs ObGyn: Young Kim, MD

2.9(13 reviews)

2.6 mi

I can't get ahold of this office at all. The website doesn't work either. It's really frustrating…read morebecause I need to have my birth control taken out. I guess I'll have to just pop in to make an appointment.

Full stars for the two wonderful ladies working at the front counter…read more If you're a trans man, don't bother, you'll make the doctor uncomfortable, and he'll have you out the door, regardless of your need. Got my co-pay back though. So that's nice. The front end staff are super kind and friendly. Nice office. A little hard to find, but there were turkey and a random peahen, so that was cool too. Now to try to find someone else to treat my excessive bleeding and menstrual pain. (Which have nothing to do with me being transgender.)

Youngs OBGYN: Young Kim, MD is a OBGYN serving Antioch , CA

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Sharon de Edwards, M.D.

2.9(17 reviews)

1.3 mi

Had to come here to have a second opinion about my body and was referred here. To make an…read moreappointment was a bit far out since the Dr had many patients to attend to. The front desk person was very kind and very sweet and easy to make an appointment. It's a lil confusing to get here since on Apple Maps it shows a different location which is right next door but that's why you have to read the buildings to ensure you are at the right location. The MA was very sweet and easy to talk to! She was super nice and gathered all the information she needed for the doctor. She informed me that doctor will be in shortly. Finally meeting the doctor she explained to me everything and helped me understand what's going go on with my body. She asked me to follow up in a month or so to see any changes. She was very helpful and very informative about a woman's body. The only downside, I've been here a couple of times and both times the doctor was running behind. I totally understand but you always have to inform the patient that the doctor is running behind because the patient's time is valuable too. I sat there waiting 45-1 hour, not cool.

This one star is for the staff. Made a video visit this morning. Waited 35 minutes and still…read morenothing, so I called the office only to be told that there will be no appointment because" the appointment slot time is only 5 minutes, you need to be seen more than that and I will tell the administrator" . What kind of customer service is that? She's losing potential new client because of her inept staff. A text or email would have been nice instead of sitting here waiting for nothing. Jasmine the person who I spoke to was very nonchalant about it also. Disappointing.

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12 reviews that are not currently recommended

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Erika E.

0

1

0

14 years ago

I have to disagree with the other posters. When I couldn't afford health care Planned Parenthood was there for me. When I needed birth control Planned Parenthood was there for me. When I couldn't talk to my Physician because of judgements that he seemed to pass Planned Parenthood treated me with dignity, respect and without judgement. I didn't mind waiting a couple of hours when it meant I got the help I needed (Free of charge). The staff was incredibly friendly and I firmly believe the wait time is because they are actually spending time understanding all patients needs and answering all the patients questions. Truly saddened to see people getting mad at a service that is truly trying to help every patient. read more

Jhanessy C.

99

2

0

7 years ago

I've been going to this branch for almost 20yrs now and they never fail to make me feel secure and educated. Staff is always friendly & accommodating and the mere fact that I can get checked, tested, or get birth control even when I'm unemployed still makes me cry with disbelief. Planned parenthood is the reason I've become as knowledgeable as I am when it comes to my body and the scary possibilities in terms of being careless with my life choices. Thanks for doing what you do PP!!! More love, light, & power! read more

Spongy P.

236

2

4

8 years ago

I want to say antioch is awsome they helped me in the worst i could ever be.....concord planned parenthood wanted me to leave work just to go over tere cuz i had bad symtoms of the medicine they gave me. Mind you i got off work at 2:30 pm an they still wouldnt see me even though they messed up but antioch they really helped me an made me feel better about myself even thought they were about to close thanks antioch planned parenthood u guys r dopeeeeeeeee read more

Nikki F.

0

13

0

8 years ago

ive been coming to this planned parenthood for 14 years and i have always had a pleasant experience. wait times for me are always done within the hour unlike some old reviews here. the staff, even if it's new people every year or two, are always kind, caring and efficient. i literally love and am so grateful to this establishment for all that they provide people and i wish everyone would support and donate to their local planned parenthood!!! read more

Imani C.

0

2

0

3 years ago

I had the best appointment yesterday. My MA who helped me was named Gloria and she was fantastic! My NP was Shanti and they made me feel so safe and comfortable and really went above and beyond for my implant removal. i was very nervous and scared going in and they really made the process easier. I have nothing but great things to say about this place. read more

GottaFew C.

0

2

0

8 years ago

Went to the Planned Parenthood and was helped by Andreea and Souad. These two young ladies really take the time to listen. They really seem to care about their clients. The staff was very professional and helpful. Overall it was a great experience I have no complaints read more

Fabian G.

0

2

0

8 years ago

The staff was amazing at helping me. In what I needed and and answered every question I had. Even if they didn't know the answer they actively went and found an answer for me. Very kind staff. Thank you for all your help ladies. read more

Mariel L.

0

1

7 years ago

AMAZING STAFF ! Super friendly and sweet ! Help me with every question I had !!!! The assistants are very nice and as well as the doctors !!!will be returning !! GREAT JOB ! read more

Crystal H.

0

2

0

12 years ago

I had a great experience the medical assistant was real nice to me & made me feel comfortable & the doctor explained everything really clear & answered all my questions... read more

Kayt R.

4

28

10

10 years ago

The staff here was quite brutish if you can go to another PP you should

Jobbie J.

174

73

0

12 years ago

They always hook it up with hella condoms and lube.

Renee' C.

83

5

2

7 years ago

Very good experience! The staff was great!

Planned Parenthood - Antioch - medcenters - Updated September 2026

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John Muir Health Outpatient Center

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(15 reviews)

I walked in today and was welcomed by the staff of this facility but Valerie was the one who gave…read moreme everything I needed to feel like I was at home with everything I needed . Her smile was bright and conversation was nothing less was perfect . If you visit this place I hope you feel the same way that I feal from her company . Good luck

If I could give zero stars, I would. My experience with Tracy Goldman in pediatrics was terrible…read more She started out very nice and caring, but that changed drastically when I began asking questions. She seems to believe her title makes her a god who must be obeyed. If you don't question her, you might like her--but in my experience, I would strongly recommend finding a different doctor.

Brighter Beginnings Family Health Clinic – Lone Tree

(8 reviews)

This facility is a clinic not a hospital so we can only get limited care. There's no optometrists…read more(you'd have to go somewhere else). I think specialty care has to be conducted elsewhere. But you can get to see practitioners and get vaccinated here. I'm really annoyed at this clinic. I'm tired of these clerks/staff (whoever is slotting appointments) rescheduling our appointments without our knowledge. The fact that they call the day before to confirm your appointment then cancels it is unacceptable. The person at the desk stated that the tech that changed my appointment said "I came in to change it which makes me laugh. I never changed it. She confused us with patient. I wouldn't be so upset except that this is not the first time that this has happened. I'm just glad another patient was nice enough to give us her appointment slot. I hope this is the last time this happens. The quality of customer service when it comes to scheduling is really mediocre and needs improvement. However. I don't have any complaints about their clinicians or doctors as they've always seem caring and friendly. Also the clinic is clean which is another plus.

My auntie recommended this place and I absolutely love this place. My primary doctor is here and…read morewhenever I'm not feeling right or simply need a checkup I can rely on this place! There is plenty of parking but I bit confusing where to find the actual office as long you read the signs you will find the place. To check in you have to ring a doorbell and a nurse will let you in first taking your temperature. If everything is fine you will be about to come in and fill out paperwork if needed and are seated right away. A few minutes later a nurse will come in and take you across the hall where the patients rooms are. They will do the regular procedure to checking your blood pressure and weight all that good stuff lol. They will have you wait for the doctor once the doctor will come in and check you out and see what your concerns are. If you need bloodwork they will refer you to a laboratory up the street! Honestly feel like this place does look out for their patients and make sure their patients are taken care of!

AFC Urgent Care Brentwood

3.3

(21 reviews)

Would give 0 stars if I could. I called to ask about…read morefollow-up care after an ER visit while I'm still waiting for my Medi-Cal to be approved. Before I could even finish explaining, the person who answered cut me off and said, "that's an ER visit," in a very dismissive tone. I tried to clarify that I had already been to the ER and needed follow-up care, but instead of listening, I was met with rudeness and ultimately hung up on after expressing my frustration. This was extremely unprofessional and disappointing--especially for a place people rely on for medical help. Basic communication and respect should be the BARE MINIMUM . I never feel the need to leave reviews but I don't want others to have my experience. Seek elsewhere

I couldn't get my new health insurance app to work - and I needed care for my son asap - made an…read moreappt here for the next morning. The clinic is beautiful, well organized and so clean. The front desk staff were so sweet and helpful. NP Bautista is a star and provided educational and high quality care to my son. We are blessed to have this clinic here at the Streets of Brentwood!! Their mission statement says their goal is to offer high quality accessible and affordable care to the community, and they absolutely do all of that!!

Antioch Health Center

(12 reviews)

Probably one of the best health places for you and your family! If you care about your health and…read moreyour kids health this is the place to go! The whole experience and vibe of the building is great and cozy!

It's about Janice Tizon. She is the most compassionate medical professional. she is the only one.read more

Antioch Medical Imaging

3.1

(52 reviews)

Great fast service. They were able to help me with my insane schedule! The lobby area is tiny but…read morewhat matters is the care not the location. The staff was extremely friendly and helpful they gave me answers to my questions and they reassured me every step of the way. I went in myself to get a MRI that my doctor ordered I'm familiar with These machines and I had them done before. It all went smoothly and I look forward to useing this place again if we ever need to because it was fast and convenient

Very long wait, had me waiting an hour and a half even though there was only four people before me.read more

Kyla Ai-Lan Yee, M.D

4.3

(26 reviews)

This review is long overdue. Dr. Yee exceeds all expectations. She is warm, intelligent,…read moreknowledgeable, patient, kind, and makes you feel like you are her only patient. After years of terrible experiences, I was at the point where I had been procrastinating and fearful of trying to find another doctor. I had been having a variety of health issues, both gynecological and with my kidneys, and I had learned to live with the pain. Dr. Yee showed empathy and concern and provided thorough and thoughtful care -not by just doing the physical examinations and tests, but by taking the time to really talk to me about my health history and what I had been experiencing. She provided a plan and followed up consistently. She referred me when I needed surgery, and helped me when no one, not even a specialist could complete a biopsy. And she listened when I said that I experienced pain the last time and the other doctor dismissed me and said I didn't need pain relief for a procedure because it would be painless, quick and easy. Dr. Yee assured me she could provide some additional measures to numb me and make me as comfortable as possible. I could have cried - to have a doctor who listens and cares this much about their patients is a rare find. Dr. Yee's care resulted in my eventual diagnosis of several issues I was unaware of and needed surgery for. I am now 4 months post op and I just know when I return to Dr. Yee for my future care she will be just as attentive and focused on my experience as she was the last time. Thank you for being so wonderful Dr. Yee!

I'm a new patient of Dr Yee & haven't seen a GYN in many years! I'm not a young Mom, to be. In…read morefact, quite opposite, agewise. Needless to say, I was a bit anxious to go. I felt compelled to leave a review about this amazing doctor! She made me feel so at ease. She is the best GYN doctor, ever! Intelligent, caring, gentle, listens without rushing, she is just wonderful. Thank you, Dr Yee for being amazing you!! You are the best!!

Kaiser Permanente Antioch Medical Offices

(5 reviews)

We have been in the ER waiting room for 1 hour. I have asked for a bag of ice for my husband's knee…read more4 times. He had knee replacement surgery 7 days ago and it hurts a lot. We just needed a bag of ice until they can see him. An hour later, still waiting and his pain sitting on the wheel chair for so long is getting worse.

If you weren't sick before your appointment you'll sure to catch something waiting with all the…read moresick coughing sneezing people who should have stayed home and gotten seen via a phone appointment or went to the emergency room. Every Doctor there really hates their job and whatever medical assistant or whatever Kaiser uses for nurses pretty much is just trained to show you to your room and ask stupid questions. The lab is so unorganized and old that if you're disabled,good luck navigating around. They closed the pharmacy near the OBGYN so now pregnant women have to linger with the previously mentioned sick coughing sneezing people at the office pharmacy. Avoid if you can.

Muir Family Physicians

3.2

(14 reviews)

Doctors are not in the office on a daily basis. My doctor is only in on Thursdays. It took 3…read more months to get a Wellness appointment. During the appointment, the doctor sits across the room and most of the 15 minutes is spent with the doctor fooling around with the computer app and was more concerned with getting a POLST form filled out. She ordered lab work based on my meds. I asked for a urine test--she said they are no longer automatically part of the Wellness exam--I requested the test. My lab results had some issues and they were not properly addressed by the doctor. I called the office, wanting to talk to the doctor, but she does not take phone calls so the front desk gave me a phone appointment with the PA. The PA said I must talk to the Dr. who ordered the lab work. So, now, I have to wait another month to talk with the Dr. At least the PA did order the additional lab work. Prior to this experience, there have been issues with meds and referrals. I guess if you have no health issues, this type of care would work for you.

I cannot believe how extremely RUDE the employees at this office were. I spoke with Amanda, the…read moreoffice manager and she was so condescending and horrible. I called to establish care and spoke with Sela who scheduled me an appointment for March 19th. I let her know that my insurance was a JMPN HMO plan and that I was going to call my insurance to have them post date the change of PCP for 3/1/24 since I'm currently under the care of another physician and cannot NOT have a PCP in the interim. She said that I needed to call and do that first before she could schedule me (why she scheduled me already before verifying is beyond me) she then said that the insurance needed to send them a letter with the reference number. I asked to speak with the office manager at that point and she said she would have her call me back. I then received a call from Amanda who was so rude. She said that it's her office policy that they cannot schedule until the PCP is changed on the card, even though Sela said that the insurance can post date it. She said that it's in the best info the office to do it that way. What about what's in the best interest of the patient?!! What horrible patient care. So a patient can't have a PCP while they wait a month if they have HMO insurance if you want to schedule with them. How does that even make sense. And like I said, I'm currently under the care of a physician for a medical condition and cannot be without a PCP for a month. She then said that her doctor would not treat my medical condition and that their office doesn't agree with disability. She says her doctors will only sign for disability for 2 weeks and that's it. Hmm for someone who is not a physician she was quick to diagnose and tell me what treatment I needed. I cannot believe that the doctor would refuse a medical necessity and I cannot believe that they have such a rude office manager. She also says that she's the manager so she makes the office rules and she made that policy. I asked to speak with the doctor and she said that she wouldn't take my call and that I could email. She then said "I actually don't think I even want to give you her email." So unprofessional. She then said "I'm going to hang up now because we won't be able to have you as a patient." Wow, just wow! I dodged a bullet for sure. If an office manager can be this unprofessional and the doctor allows it, that speaks volumes!!!

Epic Care

3.7

(22 reviews)

I have been treated by two oncologists at Epic Care Antioch. Both refused to investigate whether my…read moresudden affliction with diabetes was treatment induced. They said they didn't know what caused it, but that it definitely was not caused by the treatment they had given me. Both Dr. Pillai and Dr. Tong remained hostile toward me because I doubted their professional opinion. I have a new oncologist now. All of my doctors now attribute my new diabetes as a side effect from cancer treatment. I was right. It was obvious. These two doctors are some very disturbed men who become aggressive and adversarial if their poor skills are questioned and the poor skills do abound. I am convinced I would be dead if I had continued to be treated by Epic Care in Antioch. I swear that I am speaking the truth. If you value your life then you need to stay away from these strange men.

Dr. Pillai is an uncaring, rude, bigot. My dad has lung cancer and was just treated for a PET scan,…read morewhen he saw Dr Pillai. My dad was fatigued at the appointment and confused due to some medicine. My mom accompanied him to assist him and Dr Pillai ignored her, belittled her, and yelled at her multiple times. He only wanted to talk to my dad and yet interrupted him when he spoke slowly. When my mom told Dr Pillai to not interrupt my dad he became irritable. He rudely shushed my mom various times when she was asking reasonable questions about possible treatment and timelines. I was on the phone on the other line listening to everything. English is not my mom's first language and she was trying her utmost best to understand him but he was completely unpleasant and exclaimed that he won't change his personality to accommodate patients. He yelled "We're done here!" at both my parents. Either Dr Pillai is misogynist, xenophobic, or just hates his patients. If you're thinking of going to Epic Care please look for other options or at least try to be assigned to a different doctor. Cancer is hard and heartbreaking, there's absolutely no need at all for your oncologist, of all people, to make things worse.

Muir Obstetrics & Gynecology