I got up 3+ times, thinking my name was called. They need to speak "clear concise english " very frustrating! The receptionist however, has the patience of Job. Crazy wait time. read more

Labcorp - Laboratory Testing Near Me - Brentwood, California

Reception staff is very nice and helpful! Went in to drop off a test sample today for someone else and was treated very poorly by one of their techs reviewing the sample. I had picked up the test kit in Concord. Apparently Concord lab and Brentwood lab do not mark their samples the same. So this is my fault!!!! After the nasty attitude I received for not marking the sample I informed the tech I was only dropping off for someone and it was not mine. All the data was there as requested there should have been no issue. The info had been provided as requested by Concord. She made me mark the sample even though she had everything she needed. If this happens again I assure you it's going to go differently!! Have a great day Lab tech! I'll be sure your mgmt is involved in the process because I will not be treated like this again. read more

I have zero bad things to say about this place. They've always done a great job for me. But glad they have little stars so the lines don't get too long for us who love this labcorp lol! I'm terrified of needles and they talk to me while they get my blood work done so I don't feel nervous. Love the self check in and also how fast they are when you have an appointment. I probably shouldn't post this because everyone will rush here now. But they truly are all so wonderful and hope they get the recognition they deserve. Definitely make an appointment or you'll be waiting for a while. read more

I really don't have anything to compare with because my doctor sent me to this lab always. But I have no complaints and people are respectful and courteous and eager to help me get in and out quickly. read more

Ordered was made by PCP, Blood was drawn but THEY miss to test an important order for my son. Finding out from Dr's. appt. to discuss the results but there was no results after almost a month the blood was taken. Called the 1-800 number to find out that THEY miss it, great! It's so frustrating. They should do better. read more

I have been going to the Brentwood location for well over 10 years on a regular basis and must say because of the easy appointment scheduling before going there, the easy check-in and the pleasant people , the blood extraction is very quick and easy. I am forwarded my results by my PCP usually the next day or sometimes a day later for one of them. A good experience all around. read more

Absolutely terrible customer service. When their computers are down they act like it is the patent's fault and do nothing to help find lab orders. When I offered to get the order on my phone they refused to even look at it. They would only accept a printed copy. read more

I have to agree with a few other comments regarding front staff, they need a course in how to treat the public. I have tried to reach the front desk to speak to the manager or get their name and contact number, no return call. I made an appt on 10/30/24 to be seen on 11/04/24 at 12:15 pm. I arrived at noon and did my check in via the kiosk. I was called up to turn my lab slip in and told the young lady that I had two slips because my doctor forgot to list a test on the first slip, but when her staff gave me the slip, it also listed basic metabolic panel. I already had a comprehensive metabolic panel listed on the first slip and the basic panel was included in that...She said nothing and told me to have a seat and wait to be called and I did until almost 12:45 pm. Finally I hear my name and first letter of my last name. I follow the tech into her cubicle and she asked me to spell my last name. I do and she says oh this slip is not you. I was not about to go sit down again. I told her I had an appt and it was now at least 30 minutes over my appt time. She goes back to the reception desk gets my slip and proceeds to tell me that I did not have appt. I said yes I did and the confirmation is in my phone. She just ignores me and starts to get my paperwork and vials together. I told her that I needed a butterfly needle and my left arm was better to draw from. I could tell she was annoyed and says I don't have a butterfly needle and leaves to get one. So now she ties off my arm, feels around for my vein with her gloved fingers. Then she hands me 3 glass vials and I was confused, never asked to do something like this was I suppose to hand these to her? She says squeeze these and keep squeezing huh? Now she has handled these with her gloved hand and proceeds to feel for my vein again. Where did these vials come from, is she using them from patient to patient and now they are in my hand not to mention her gloved hand that is feeling my arm? She draws one vial, onto the second and then back to the first to add more? I don't know. By the 4th or 5th vial I said wow another one and she replies well you have two slips. Yep did both the metabolic panels, which I know for sure. Well this is going to be an insurance nightmare not to mention that I felt like I had been exposed to a bazillion germs. On another note, I have mobility issues and those chairs we have to sit on are difficult for me at least, there is nowhere to put a jacket or purse and trying to understand someone who is talking (mumbling) with a mask on and possibly an accent, is hard to understand (respectfully said). Check in is another room for improvement. After taking our slips and verifying info, they are put in a slot, one for walk ins and one for those with appts. I watched and the receptionist was just sticking them in the first slot, if empty, and then the tech comes out takes the first slip. So someone who just walked in was being taken and others are still waiting. The day I was there there were people that had been there when I arrived and were still there as I was leaving. The entire visit from the time I arrived to leaving was about an hour and an unpleasant experience. read more

Deplorable customer service. I had contacted LabCorp to make an appointment that would be 30 minutes after I got off the phone (central office, not this office). I asked them if the local office will have the appointment information when I got there. They said yes. I got there, they didn't have it. It wasn't printed on their machine. I asked if there was anything else they could do. The woman with the thick glued on eyelashes just threw up her hands and said no. I got pissed and wheeled around and walked out the door. In the parking lot, I got further pissed and turned right around and went back to the desk and told her "Call your central office". She did and got the appointment for me. I had the blood drawn, and on the way out I told her "I shouldn't have had to come back in here and tell you to do that. You should have figured that out on your own." The blonde woman sitting next to her said "I was just about to suggest that, but you had made a beeline for the door." Yet they didn't bother to try calling me back to the desk. In my mind, I'm thinking "How many times do I have to ask if there is anything else you can do about it, before I decide to leave?" As an example of how much they care, look at their replies to the complaints below. Same exact wording. Each time. Robot. read more

Endocrinology cardiology care from primary physician and. lung specialist and diabetic specialist care quality at lab or was excellent . never a problem at 2400 balfou office in John Muir hospital Brentwood read more

I had to go here for a clinical routine and staff was very friendly. My star goes for how nice the staff is and I was in and out in a timely manner. I have donated blood about 6 times in my life and NEVER have I EVER bruised this bad. The phlebotomist that I got really hurt my arm when drawing my blood. I felt the placement was off and she kept messing with the needle to have my blood flow. I know it is common to bruise but I'm used to donating blood and this has never been an issue for me. Definitely would not go back and if I did I'd make sure to not see the same person. read more

Labcorp - Laboratory Testing Near Me - Brentwood, California

This review is specific to front desk support staff AMBER. I believe she fronts on Saturdays. I was checking in 10:59 30 secs am today and she turned down offering me blood test. As I am diabetic and was on fasting , I had to rush 25 miles further to Walnut Creek as I cannot be on fasting for a long time. Stay away from AMBER at Labcorp John Muir Brentwood, zero empathy and sensitivity much necessary in this profession read more

Like the self check in. Shirt wait and the opportunity to.make appt . Techs are very nice. Front desk not always cordial but they are busy

Jessica O. Was our phlebotomy and she was very helpful with our disabled sister. She did so good at being quick in a high stressful situation. Thank you Jessica! read more

My family had a horrible experience today coming to LabCorp. The front receptionist (male) was extremely rude and arrogant. He seemed confused even with doing his own job. The staff phlebotomists in the back were much nicer. LabCorp if you care about your clients you will train and re-train this arrogant receptionist. We will not be returning to this office! read more

Wish I could give them a 0. All you do is wait. The office staff is not friendly, to the point of rude.

Very unprofessional staff, i was doing my routine annual checkup, and the guy refused to print a related document to my checkup of one paper for me on a Thanksgiving day although he had a printer right behind him. I can't find anywhere else to print it. They are very disrespectful of the patient's time. read more

Fast, clean, professional and friendly!! I'd accidentally gone into Quest lab a few doors down and they were so rude I walked out. Then as I was leaving I realized I'd gone I to the wrong place and I was so happy I did. They are so polite and friendly. Professional too. read more

So I went to the lab at the request of my physician. Upon arrival the phlebotomist checking people in (Khalid) was standing at the window called over another male phlebotomist and begin gawking at a couple women walking by, making unprofessional comments in the presence of patients and women. He returned to his desk and business as usual it seemed. Upon contacting him he lacked customer service skills and with my first impression of him at the window talking about female patients, I already had a bad impression of the lab. If this is the type of people they hire, I would care not to ever do business with them again. what concerns me even more John Mirwood contract with a company like this, unacceptable read more

If I could give a -10 stars I would. Reception is so rude and vulgar, no direction when you walk in... you have to use a kiosk to check in BUT no signage or directions. Just "check in here"... my last name doesn't match my ID so I needed help since my insurance card doesn't match my ID; no one would help. IT ASKS FOR YOUR ID; glad I brought it.. I've never been asked for my ID LOL (only my Insurance card). When you arrive at the hospital there is literally NO signage or info as to where you go for your blood work here at LabCorp once you park. read more

Labcorp - Reception, kiosk on the right - Laboratory Testing Near Me - Brentwood, California

I normally come into this location and have a very positive experience. Now with what I'm sure is a cost saving measure LabCorp has instituted these self serve Kiosks. These kiosks ruined the experience when I was stuck behind someone who could not figure the system out. From a customer service point of view this is NOT an upgrade. Go back to paying people for customer service jobs and not computers. read more

Labcorp - Laboratory Testing Near Me - Brentwood, California

Not sure why so many people are complaining and leaving such bad reviews... but hey that's what yelp is for? I came here this morning to get my blood drawn. They have four self check in kiosks that are super easy to navigate (bonus for them having a hand sanitizer at each station). The woman working at the front desk was actually helping an older customer use the kiosk when I walked in and she was friendly and professional. I was called back quickly and was asked which arm I preferred. She was very pleasant, fast and efficient. I have tricky, tiny veins so I love when I get someone who clearly knows what they're doing. If I have to get bloodwork again I will definitely come back to this location. read more

Omg...the guys on the front is dumb and dumber. I already told him the phone to lab Corp is a joke and he still refused to give me the number to front desk. read more

Update: The sign in kiosks have been gotten used to an make thing easier. I do not get the negativity. Judit sees far too much of this place (not their fault of course) and it is seldom more than 15 minutes. The new kiosks are a bit of a pain but I think it will be like when I got my first smart phone and I thought that this was far too hard but I got used to it in a hurry. read more

I went to the Brentwood, California location this morning for routine bloodwork. I wore a short sleeve shirt to make it easier to do the draw and even though I had a heavy sweatshirt, it was COLD! Ji Lee got me prepared and then said she would be right back. She filled an exam glove with hot water and tied it off to keep me warm! I had my own personal heat source! Her kind gesture totally made my day! Thank you Ji Lee! read more

I want to recognize JI LEE , great customer service many thanks for taking care of my mom . Blood draw. Keep up the awesome job. Highly recommended. read more

Super nice staff! The kiosk, is easy and fast way to check in. Super quick in and out get it done. I like it.

Absolutely the worst lab I've ever dealt with. I have monthly labs done for the past 30 years for a transplant and this lab consistently gives me problems. Their billing sucks. This is the third time in the past 6 months that they have told me my account is past due when it's not and thus time they have refused to draw labs because of their screw up. I will never use LabCorp again! read more

Lab core is great and the people are really great. Thay know what thay are doing. and thay are fast.

I've always had great service at this location. The phlebotomist are always very nice.

I wish they had the old company doing the lab work... I hate coming here every time I do it's a terrible first impression and this time they now have a person at the front desk who does nothing but tell u to sign in on a computer and u have to have ur insurance card and drivers license or you can't do your labs... read more

I've always had stellar service here and I've been coming here for at least ten years. Friendly staff and fast service. Always!

Passed by at 1:15 today n noticed a staff disinfecting the armrest of the chairs at the waiting room. This is why I always choose this location. read more

I was so happy there was absolutely no waiting and got right in for my blood test and on my way in just a matter of minutes!

Have to say I like LabCorp the wait is generally really short which is nice however they need to manage this site a little better it doesn't bother to say that they're close from 1230 to 1:30 I went to drop off a specimen and got attitude from an employee. I was told not to use yelp or google and only use labcorp site if I want to get correct information. I think if she would have just taken it, apologized for the confusion and sent me on my way I would not have gotten pushed out of shape. Maybe they should make sure information on their business on these sites most people use is correct. read more

Every time I come to this place they have computer problems. Have appt at 8am came in early be lucky if I get out of here by 10am. I would give it a zero if could will be the last time come here...,Two weeks ago same thing. Get a clue!!! read more

Couple of issue with this clinic: 1. I called to MAKE an appoinment and the guy who answered the phone said, I don't need an appointment. He made it sound that it is just walk in clinic. Well you can make an appointment that is an option or you can walk in but if it busy which is a daily thing you will wait for more than an hour. 2. The man at the front desk ( his name starts with K) he was rude, he acts like he does not want to talk to you he does not even look at you when you are talking to him and just tell you this script, " take a seat and I will call you". If you have a question he does not care. 3. They have 4-5 kiosk that you will use to check in amd you need driver's license and your insurance card. But the problem is no instruction when you come in, no sign at the desk or greeting from the front desk guy and telling you to sign in, you are left to figure it out on your own. But once you got through the front desk and lobby issues the guys inside the clinic are very nice and efficient. Well that such a good first impression. read more

Not a long wait. Timing and patience is everything. (I went later in the day). And very friendly staff.

Nice staff, always professional providing a comforting environment, hope LabCorp takes care of there staff.

Short weekend hours. 7 to 11am on Saturday and no Sundays. Rude staff. That simple. I will ask doctor to use a different lab next time. read more