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    Quest Diagnostics

    1.9 (60 reviews)
    Open 8:00 am - 4:00 pm
    Updated 1 month ago

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    Owen S.

    On October 21st I had a 1:00 p.m. appointment at this Quest Diagnostics location for a fasting blood test. Because appointment slots are so limited I had no choice but to schedule the earliest available time which meant fasting from 9:00 p.m. the night before until my appointment the next day. After nearly sixteen hours without food I arrived on time only to find a handwritten sign on the door stating the location was closed due to an emergency. There was no email phone call text or any form of notice provided beforehand. Patients should never arrive for medical testing after extended fasting only to discover the facility is closed without warning. This was not my first negative experience with Quest Diagnostics. The week before I waited over three hours as a walk-in before being told I would not be seen at all. Two consecutive failures of this nature clearly demonstrate severe understaffing and a complete lack of operational accountability. For a company operating in healthcare this level of negligence is unacceptable. Patients depend on timely communication especially when fasting or preparing for essential medical testing. To leave people uninformed and physically distressed is irresponsible and potentially harmful. Quest Diagnostics should not be permitted to continue operating under such disorganized conditions. I strongly caution anyone considering this company to find an alternative provider that respects patients' time health and basic human decency.

    Totally unprofessional. Why continue to take appointments for a location that won't be open when you turn up for scheduled appointments?

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    11 days ago

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    7 months ago

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    2 years ago

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    1 year ago

    Confirmed an appointment twice same day and the. office closed when we arrived. Other people in same situation. Never rely on this location.

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    1 year ago

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    1 year ago

    Elizabeth was my phlebotomist and it was the best experience I've ever had at a Quest location.

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    2 years ago

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    5 years ago

    Business owner information

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    Quest Support

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    4 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    Understaffed and rude staff. Not friendly, felt like they thought they were doing me a favor. No one to speak to. No help.

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    5 years ago

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    3 years ago

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    4 years ago

    Not only do they treat patients poorly but doctors and colleagues from surrounding offices

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    6 years ago

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    Page 1 of 2

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    My husband had a positive experience when he came to this Quest location as well.

    Mentioned in 6 reviews

    Read more highlights

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    Quest Diagnostics - iPad check in

    Quest Diagnostics

    2.0(295 reviews)
    1.7 mi

    Let me tell you something right now... I didn't go to Quest Diagnostics for a blood test -- I went…read morefor a full-blown HUMANITY DOCUMENTARY. I walk in thinking, "Alright jBoogie, quick in-and-out, get your blood drawn, be a responsible adult." NOPE. That place said, "Sit down, sir... and observe." First off -- they say "walk-ins welcome." That's a lie. That's not a welcome... that's a TRAP. That's like saying, "Yeah, come on in!" but nobody home. Ain't NOBODY there to help you. No receptionist, no guidance, no nothing. Just vibes and confusion. Everybody signing themselves in like we're all employees now. People looking around like, "You work here?" "No, YOU work here?" Nobody knows! Meanwhile, I'm sitting there for TWO HOURS. TWO. HOURS. I aged. I grew spiritually. I considered my life choices. And the cast of characters?! Oh, I got the PREMIUM package. - Old Korean man next to me coughing like he auditioning for a zombie movie. I'm sitting there like, "Sir... is this airborne? Blink twice if I need to leave." - Grandma on speakerphone having a FULL family reunion. I know all her grandkids now. I'm basically invited to Thanksgiving. - Then we got Face Tattoo Lady with the ankle monitor watching loud videos like it's a movie theater. No headphones. Just chaos. Just straight chaos. And don't get me started on parking... YOU PAY FOR PARKING... to NOT EVEN GET SEEN. That's crazy. That's like paying for a concert and the artist never shows up! After two hours, I realized... I'm not getting my blood drawn today. But I DID get my patience tested. And guess what? I failed. Quest Diagnostics... y'all didn't take my blood, but you definitely took my time, my sanity, and a piece of my soul. Never again.

    Had an appointment and arrived about 10 minutes before. There isn't a reception desk, only a kiosk…read moreto check in. There were a lot of people in the waiting room but only 3 or so were on the screen for appointments. As I waited a few people checked in after their appointment time, as late as 15 minutes, and were still seen. My appointment was at 4:30 and I was called at 4:33. Just before that an employee came out to say they would only see 2 walk ins, however, while in back I noticed they hadn't called anyone else besides another appointment. I got my appointment the day before, so if possible make an appointment to guarantee being seen. Nice and friendly staff. I did end up paying $5 for parking since I was in back for awhile before being seen. Parking $1.75 per 15 minutes at the time of this review and Quest only validates for 15 minutes.

    Photos
    Quest Diagnostics - You wait an hour or more and no one wants to help you. While hearing workers laugh loudly in the back.

    You wait an hour or more and no one wants to help you. While hearing workers laugh loudly in the back.

    Quest Diagnostics - Delicious chocolates while you wait

    Delicious chocolates while you wait

    Quest Diagnostics

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    Labcorp - Friendly front desk staff

    Labcorp

    3.5(21 reviews)
    1.1 mi

    I followed a woman called Cynthia to every labcorp location she worked at for years- she was…read moreamazing, and I had her personal phone number. I texted her to tell her I had a labcorp order and she let me know she had discontinued working there after all these years- I was crushed! How would I go about finding someone new who was as sweet and wonderful and pain-free and "for the patients" as Cynthia? Mary was every inch as accommodating as humanly possible- she was so so sweet when I asked for a butterfly needle and to do a "1, 2..deep breath" before placing the needle. She said "my pleasure" every time I thanked her- and was so kind. I was a walk-in mid-day on a Friday and it was a pretty full waiting room but I got in and out very quickly- maybe 20 mins total? They do have separate sign-in kiosks for patients sent from the women's clinic and it did take them a second to get my insurance figured out, which I'm not used to dealing with. I can't speak to parking as I got dropped off and picked up. The only thing that was less than pleasant was having the needle placed on the smaller vein on the outer side of my inner elbow. Eek- not used to people using the outer arm vein (is it called "cephalic"?). It hurt even with a butterfly- but Mary made it go fast- she was really kind and caring.

    The reviews for this place terrified me, I was expecting to be spat on and to wait for five hours…read moreminimum. However, I found this place to be a pleasant experience. Everything is very clean, pristine, sanitized and well presenting. They have water available for guests who are waiting and comfortable chairs. There's a digital check in system that I found to be reliable and quick. The staff were very nice and helpful. I walked in without an appointment to get lab work done, and I was in and out, fifteen minutes. The ladies were lovely. I take transit, so I don't know about the parking situation here. I'd say the only confusing part is navigating the building to find LabCorp. It's on the fifth floor, to the left, and then a second left at the end of the hallway. The care was good, just make sure you bring whatever documents you need, insurance card, and ID then you're all set. I forgot my ID but they were really nice about it and still helped me out. Would recommend!

    Photos
    Labcorp - Easy electronic check in, just need to scan your license ID

    Easy electronic check in, just need to scan your license ID

    Labcorp - Waiting area, clean and spacious

    Waiting area, clean and spacious

    Labcorp - Digital check in area (the individuals face is covered because I didn't ask their consent to put them up on the internet)

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    Digital check in area (the individuals face is covered because I didn't ask their consent to put them up on the internet)

    Southern California Drug & DNA Testing Clinic - We perform  "Breath Alcohol Testing" / Ethyl Glucuronide (ETG) Alcohol Testing   (80 hour Alcohol test) and Saliva

    Southern California Drug & DNA Testing Clinic

    5.0(12 reviews)
    2.4 miBeverly Grove

    Gd bless this place!!! It's so clean . I am so happy I found it. There is super easy parking and…read moreyou just walk around the building to find it. If you need drug testing for workplace 100 percent come here!! During covid they took my temperature which makes me comfortable in knowing they're not just allowing anyone here without tearing them.

    Dr. Zadeh is the best!! From the first visit I felt like I…read morewas in good hands. I have been coming here for about a month now and to this day their level of professionalism and courtesy have been outstanding. The peaceful setting and soft music is beyond relaxing. To the point I have nearly fallen asleep during one of my visits. The office ambiance overall is very soothing, the waiting area aesthetic is so elegant, yet inviting. You feel a level of comfort through the elegance. Dr. Zadeh's hands are magically healing. She's truly knowledgeable in her profession. I tell her where my pain is and she knows right away how to fix it. I will never go anywhere else. I have recommended her to some of my colleagues and friends already. I recommend you to call and book your appointment ASAP, as they are very busy. And even on a busy day they manage to maintain a peaceful environment for everyone. I love that!

    Photos
    Southern California Drug & DNA Testing Clinic - Hot & Cold Laser Therapy

    Hot & Cold Laser Therapy

    Southern California Drug & DNA Testing Clinic - Our well trained technicians can go to your site and perform any type of testing you require.

    Our well trained technicians can go to your site and perform any type of testing you require.

    Southern California Drug & DNA Testing Clinic - We offer Private (Non-Legal), Court approval (Legal )Paternity, Grand parentage, Siblings, Immigration and Infidelity DNA Testing.

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    We offer Private (Non-Legal), Court approval (Legal )Paternity, Grand parentage, Siblings, Immigration and Infidelity DNA Testing.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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