The receptionist was so kind and friendly! She brought me back and did my blood draw very quickly…read moreeven though I didn't have an appointment. I've been to the Medical Care McKinney Labcorp location and had terrible service, but this location is a WAY better one. Very kind, friendly, quick, and efficient. I'll definitely come back here if I need more labwork in the future!

Very rude person at the front desk. The person who drew my blood was not rude, but not at all…read morefriendly or pleasant. I saw many older people who ere disrespected just for asking a question. The check in machine said I would have a "1 hour and 6 minute wait". When I asked about that at the front window, the lady told me there were only 6 people before me and fussed at me for believing THEIR machine. I will not go back.

Can't even find the quest I'm looking for, it doesn't pop up…read more IF YOU HAVE QUEST LAB TESTING TO BE DONE....RUN AWAY....FAR AWAY to any lab test place there is, demand your doctor send it to a different lab. I'm very very very sock( I'm about to lose my health insurance with two little boys, due to divorce. My IFD doctor ordered $2000 of testing to be done, to see what autoimmune disorder is attacking my body. I've been sick every single week. I'm about to lose my insurance, i go, get this testing done. Took me 20 min on the phone, JUST to make an appt with a automated machine. Then, to try to create an account my name "doesn't exist" So, they either spelled my name wrong, or lost my stuff. Then I try to use the online "assistant". Simple "need test results" i wrote, and it said "I'm sorry, i don't understand what you are asking". So i put "test results". "I'm sorry, I don't understand what you're asking.". Omfg, so, i create a online profile. NOPE. I typed in my question to send to them and it says. "Remove spaces and special characters from message." So, I did, still won't accept my message. Trying to talk to anyone on the phone, you need a good hour to even get that done, and finally when the operator answers, they will be vile, and rude and tell you they cannot assist you..... So, let me get this straight? You want $2000 from me, to run tests I never get back, i can't access, i can't find, you don't have any easily accessible source of information or customer service. AGAIN TAKE YOUR MONEY AND RUN. Go to ANY LAB TEST NOW, and you can get your stuff within a couple of days, for half the price EASILY, no headache, they literally email the results to you. I wouldn't use this place if i was dying, and it was the last place on earth. Unprofessional. Unorganized. Employees hate their jobs. Inaccessible. Unaffordable. Unattainable. Waste of my life. Now, im going to have to find a place, that can redo this blood work, before i lose my insurance, and don't find out why im sick. Had covid 4 times last year, and now, im as sick as i possibly can be, working 6-7 days a week, needing a solution as I'm a single mom who needs to be well, Thank you for nothing quest. This was my last and only hope at getting answers asap, and that's not happening.

I went here right after work and realized they opened at 7am not 7:30 like yelp previously said. I…read morealso didn't know that drug screen tests weren't done until 8am but I needed it done for pre employment so I checked in and stayed. There was like 6 people there when I arrive at 7:10 and they were all in and gone by 7:30. The lady let me go back 10 minutes early since I had been waiting all this time. Everyone wad very friendly and I would totally go back her3 anytime I needed work done.

super easy and fast. Had no issues and helped me out a lot. No wait. This was the first time I came…read morehere. I will continue to go here a lot faster than quest labs.

Came to this location because it was close to where I was doing my job I was told it was closed…read morefrom 12 to 1 Got here at 1 o'clock they are still closed it is 120 and they are still not open very inconvenient It's not very happy that I had to sit here for over 25 minutes and they're still not open

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

The employee that opened the door was SO RUDE we were here…read moreat 6:15 am to get in line They open at 7:00... She showed up one minute to 7:00? The associate said if you don't have an appointment... you can leave We are short staffed and we have over 100 test to do today... No customers one showed up until 7:10 My question is why couldn't we be seen at 7.. since No one showed up on time ? This is insane... Why do you hire people that don't want to work... or be there ? This company needs to have a competitor ! Investment opportunity to open a new business !!!

They closed the location with a POST-IT-NOTE! The note said…read morethat the AC was broken. The temp outside is low 70's and the office is inside a Walmart which was a nice temp. The only reason for this appointment was that they didn't do all the tests at a previous appointment even after I asked about the lack of a urine test. I was NOT told beforehand about the cancellation. I had to call in and reschedule and that was treated the same as if I just hadn't felt like going that day.

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

I suspected bacterial leaf scorch (a systemic disease caused by Xylella fastidiosa) on a sweetgum…read moretree. I sent a small sample of dead twigs (a ziplock baggie full), in a bubble wrap envelope. The lab found positive results in my sample and sent confirmation of the pathogen I suspected (Xylella fastidiosa) via email the very next day after the lab received my sample. The fee was affordable for my client. Research Associates lab uses DNA RNA testing of plant material to confirm targeted insects and disease. So far so good. Very pleased with the service on the first try.

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.