Beware of misrepresentation on services & price at Queen's Feet 1288 Granville street. Went to this Queen's feet on Granville first time for foot reflexology. I have had many foot massages in my past but never at this place.
I phoned and booked an appt. for 3pm - they quoted me $58 for 50 minutes for foot reflexology - good price.
As I walked there, I live close by, I realized I was 15 minutes early 2:45--and that was when I was half a block away I saw my watch---they took me in set me up in the back area. It had a slight funky smell I couldn't quite place but comfortable recliner vinyl chairs with nice, dark lighting.
They brought me black tea which I don't drink -- I said I'd do Green tea though? No, they don't have that and then they brought me water--water is good.
I tell you all this because time is ticking by...
I took off shoes and socks they brought foot bath as per norm had me turn around and move to the ottoman and the woman started to rub my shoulders--it was nice but I was there for my feet. Places often do this though to start as a complimentary service as your feet soak.
That done, I moved back to the chair while she took the tub away I looked at my watch and it was 2:58 pm. She returned and thankfully moved onto my foot reflexology--it was a nice massage but not the best -- wasn't bad, kinda' just ok, but the woman was nice and friendly.
Then very quickly it was over she got a hot towel to clean the oil off my feet and I looked at my watch and it was 3:34pm---whaaa? This was supposed to be a 50 minute massage for $58.
So I said that it was not long enough--the very nice masseuse said 'oh the shoulder rub was part of it and the foot soak.'
I noted I did not ask for a shoulder rub--I wanted a foot massage--she then had to talk with 'her boss' who proceeded to arrive and argue with me ruining any relaxation I had previously achieved saying basically -- 'too bad that was what they did there'.
Now if I had wanted a combination massage I would have booked a combination massage, they have that available too for purchase---I wanted simply a 50 min foot massage--but now I just wanted to leave!
What they should have done is just add another minimum 10 minutes as it was pretty obviously a lean service. I had said what time it was when the foot massage begun--not to mention what time I had actually arrived thru the front door---so it should have at least gone on for another 13 minutes.
I had had enough arguing I put my shoes on as the 'boss' angily left the back area.
I still gave my masseuse a $10 cash tip--was not her fault for the nastiness of her boss and their ridiculous policy.
The nasty 'boss' was conveniently on the phone when I went up to pay.
So I paid $60.90 (+$10 tip) for a nice but not great 36 minute foot massage--with a side helping of stress afterwards from the mean, non customer service friendly 'boss'.
I wish I had asked if she was the owner?
I write this to let others know what they may experience, and be forewarned of their practises as well as if this 'boss' does not own the establishment - the one who does own it knows what is actually going on there.
I was the only customer there for the duration---which now makes a lot of sense. read more