Two weeks ago I was there for one of the best massages I've ever had. Came back today and asked for 60 minutes just for my feet and legs. I got about 15 minutes on my feet and legs even though I kept telling her my back is fine . Younger girl, seemed to understand English, but probably not. Totally disappointing. read more

This was by far the best massage I've had in Vancouver! I love deep tissue massages and that's exactly what I got! All the knots in my back are gone. I feel so free and relaxed thanks so much! I also have to say The masseuse is a really pretty Japanese lady. read more

While visiting Vancouver with my friends we decided we needed a good massage. Swan spa definitely delivered. It's clean, comfortable and had good pricing. Staff was very nice. All the information is clear on their website. We called to make a reservation. I had a 90 minute massage and it amazing. I wish I had time to get a second one. I will definitely recommend. read more

I had an excellent experience here. Lily gave me the deep tissue massage and it exceeded my expectations.

HIDDEN GEM ALERT!!! I am downtown Vancouver staying at a nice hotel for my 40th birthday. I really needed a massage after going hard at the gym over the past month. I also have poor circulation, stress in my shoulders, poor sleeps lately, etc. I asked my hotel for recommendations and they pointed out a couple nearby spots. One of them was Swan Spa. I was able to get in same-day! While not looking like anything much from the outside, I was pleased to see how clean, nicely scented, and warm this place is. I treated myself to a 90 minute lymphatic massage and reflexology (foot) massage. The room was very cozy & relaxing. The music was on-pointe. My technician was very communicative about how deep & strong she could be throughout the process. She was perfect. She had moves on my shoulder blades that I've never experienced before! It felt AH-MAZING. I fell asleep near the end. And I was extremely happy with my bill! Very good prices. I feel like a million bucks! I'll definitely recommend this place and will return. Check it out! read more

This place is the perfect little gem. The ladies are very nice. The prices are very affordable. I work on the cruise ship and dock once a week. It is the first thing I do now when I get off the ship. I like hard pressure with hopes of helping with tension. She focused where I asked and still gets in a full body in one hour. It's not fancy but it's clean and private. I highly recommend. read more

My wife and I are vacationing here and after a long day of sightseeing and walking we both wanted a massage. My massues was just ok but my massues refused to do my glutes and upper leg which is why I am went there in the first place! The other lady gave my wife a foot massage and she was satisfied. Upon checkout the credit card machine gave three options for a tip and I chose the highest one which was $20. The Chinese girl showed the receipt to my massues and complained to her that I only left $20. She then insisted I leave more ! I told her there were only 3 options and I left the highest one. She demanded I leave another $10 and I agreed but she charged me another $20! Totally unprofessional to damamd more money for a tip! DO NOT RECOMMEND THIS PLACE! Better read more

After a long day of sightseeing in Vancouver, my aching feet were screaming for relief. So ecstatic to see Swan Spa near Canada Place where our tour pickup/drop-off is and the Waterfront Skytrain station is. There $45 for 1 hour check-in special is no longer available (receptionist said the deal was from 3 years ago) but they did offer a $39 foot reflexology special fir $39. Sasa, my masseuse was very experienced and effective. She first soaked my tired feet in warm water and then used her elbows to give me an upper back and shoulders massage. She was very effective in finding and removing the knots. Then she spent the remaining 35 min working on my feet and calves. I highly recommend this place if you are in downtown area. read more

Swan Spa - Massage Near Me - Vancouver, British Columbia

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I had an awful experience today. I've gone to this place at least 3 times before and today was the last time. I asked for a deep tissue massage and a guy came in. He burped on me, not once but 3 times. He proceeded to massage me with the sheets on me, no skin contact with full force digging the sheets on me. He was so so so so forceful even after I asked him to put less pressure that he had to call another lady because he seemed to not get what I was saying. After while I was paying the lady at the front desk was annoyed because I asked for less pressure. I left this place feeling worst than ever, my back hurts and I have a horrible headache. Don't go there. read more

Hands down? The worst massage I ever received in my life. I don't believe the guy was even a massage therapist. I booked for 90 minute massage but ended it after 30 minutes. He used the same massage move for 30 straight minutes which isn't even a massage technique at all! He spoke very little to no English, which made communicating to him virtually impossible. I'm so disappointed! I was really looking forward to this massage after a long work week and subsequent business trip to Vancouver. There was no skin to skin contact at all. I was massaged above the sheet the whole time. Who even does that? I wish I had read the reviews before spent $50 plus. I can get a really good one hour massage back home for $60 and be really satisfied. They ought to be ashamed of themselves to even called them selves and massage studio. Pure garbage! Don't waste your time or money. read more

I'm giving them a list review for 2 reasons. 1) I signed up for the 40 min massage. But they did not use lotion or oil, explaining that they only would have used lotion if I had chosen an hour massage. Really? I think it's because they were cheap. 2) when it came time to pay via credit card, while I was trying to calculate in my mind how much of a tip I wanted to leave, she whipped the machine out of my hand, and added 20% without asking me. You might have manipulated me into a higher tip, and now I tell my truth in a review. Fyi, the massage was average and the place was clean. Bring your Google translator, to communicate in Chinese read more

Great place. Called in last minute to see if I can get an appointment on a Friday evening and they were able to accommodate me. Friendly staff and jasmine was an amazing therapist. She understood exactly what my body was going through with all the intense workouts over the past few months and I felt so relieved after the massage. Awesome deal for their price and location. Definitely going back next month. Sadly the special promotion that shows on yelp is invalid. The business owner should remove it not to mislead customers read more

Absolutely amazing. Hubby and I decided to get a last minute massage before heading out, and they were able to get us in. We both had great massages, super professional and clean. read more

This spa has a great location and occasionally good staff, but it is highly inconsistent and the people answering the phone frequently speak very little English, resulting in frustrating failures to book appointments. Recently, my decision never to return comes from making an appointment hours in advance only to arrive and discover that it hadn't been scheduled and I was sent away. I would definitely recommend confirming before heading over, because you'll be sent away with barely an apology. I look forward to new management. If you compare their average review to their competitors, you can see that there is something clearly wrong here. read more

I echo exactly what Betty L said. My experience today was exactly the same as hers. I too booked the aromatherapy massage. I never even write reviews other than for restaurants, but this one has been bugging me all day so I thought I'd write it out. When I arrived today the front desk lady escorted me to the room. She was the same one I had talked to when I booked my appointment and I thought she was rude. I also thought her English was too poor to even try booking appointments and I considered not even booking because I had such a bad phone experience with her. I actually had to raise my voice with her and she said she had to go and would call me back. She was nicer when she phoned me back so I decided not to lose my money. Today was the last day the coupon was valid. Anyway, upon check-in, the front desk lady opened the door to the massage room. Then in one sentence she told me to hang my clothes on the door hook, leave my panties on and lie down on the table with my face in the hole! Then the door closed... The massage was ok. No choice of aroma (I got lavender), kind of unpleasant and painful at times (especially on the neck) but it wasn't horrible. The massage on my legs was relaxing. It was better because I had that groupon and only paid $29 for it. I tipped my masseuse when I left and I tipped her on the full price before the coupon. I was walking out to leave as I had given the rude host at the front desk my groupon upon arrival. So she calls after me, "Hey, you need to pay the tax". I said fine and walked back to the desk. She showed me the coupon and I said, "It's fine, no problem. How much?" She said, "$3.50". So I gave her a five. When I put my hand out for my change, she slapped it in my hand and her face became angry. Then she said, "Did you tip your girl?" It came out as "Did you tipper your girl?" I laughed and said "yes, not that it's any of your business", and then turned around and walked out. I will NEVER return here. Even if it was free I wouldn't! Normally when you leave a massage you have a range of feelings from warm, relaxed, happy, limp, etc. I left here feeling sore and pissed off. read more

I hate giving bad reviews, but I feel it's my civic duty to warn the public about this place. Beware - it's a long one. Having HAD to visit the spa three times now - I stupidly bought way too many Indulge Living vouchers - I feel completely confident in my single star rating. The single star is basically a pat on the back for maintaining a clean & hygienic facility. On my three visits, I had a deep tissue and two lymphatic drainage massages (in that order). For my deep tissue massage I asked for Walter, who came highly recommended by a friend. What I got the day of was a brush off excuse from front desk that they'd switched my therapist to a small Chinese woman who gave me a sub-par massage. For my first lymphatic massage I again requested Walter and yet again received a small Asian lady and no explanations for the switch. This time the massage was just plain awful. At one point my masseuse climbed on to my back and started using her FEET to press into my leg muscles. Gross! After that you'd think I'd never come back. Unfortunately, I had two more vouchers so convinced a friend to come with me and give the place one last chance. This time I called ahead and spoke to a lady who explained that I'd previously experienced the "Chinese" method for lymphatic massage, and my friend's experience with Walter was the gentler "Western" method. She assured me that on this visit I would be assigned someone who was versed in the Western method. I showed up on the day with my friend and we were assigned separate rooms. A soft spoken European girl showed me to my room and left me so I could strip down and get under the sheets. Good start. So what happens as I'm mid-strip and topless? A small Chinese woman suddenly barges into the room without knocking! Apparently she's to be my "new masseuse" as the owner had reassigned the European girl to my friend. And from there it only got worse.... After lying down on the massage table, for almost ten minutes the lady kept going in and out of the room and digging into some black bag she had for various bottles of stuff. At one point she opened the door and hit me right in the head, and yes it left a bruise the next day. The massage that occurred when it finally commenced can only be described as one of the worst and most uncomfortable experiences of my life. The lady spent half the time literally straddling my back, again feet were used, and my disclosure about a shoulder injury was completely ignored as she jabbed her elbows into it. But the WORST part was when she proceeded to pull my arms backwards until my bare chest was lifted from the table and completely exposed. Google "Yoga Bow Pose" and tell me that's not weird especially when the girl is TOPLESS. At that point I almost lost it, but the lady got off me and started cleaning up. Just as I thought I'd escaped, she launched one last attack - spraying me with various bottles of weird scented tonic until my hair was literally soaked with the stuff. All of this occurred in the midst of a ridiculous amount of noise coming from reception. Mr.Front Desk had a visitor who felt the need to share her cheesy flirtations and hyena laugh with all the spa guests. Even my friend who was lucky enough to land one of the rooms at the end of the hall could hear her. Sent my girl out twice to complain - zero difference. As a result of my experience at swan spa, I now refuse to buy massage vouchers from those deal sites. I pay full price to go somewhere reputable with certified massage therapists that actually know what they're doing. read more

Terrible massage. I came here hoping to feel relaxed and refreshed, but instead felt the opposite after my massage. My masseuse ran out of the room 3 times during the course of my massage and left me completely without sheets. I'm a registered nurse, and clean and change patients regularly, and in my professional arena this would be a definite no-no. Apparently massage therapy standards are different, or the massage therapists here are poorly trained with ill etiquette. I left feeling dissatisfied and proceeded to explain my complaints to the receptionist since she said she overheard me complain to my husband. I explained how I felt and she simply apologized. Then she asked if I would like to add a tip. Um, obviously not? Especially after I verbally expressed that my massage lasted only 45 minutes instead of 60 and was characterized by poor quality and an inattentive therapist. No thanks. Save your money and don't come here. Also, the Yelp $45 offer is not accepted. The manager said it ended. What a pathetic excuse for a business. read more

Very close to the Waterfront Skytrain station, across from PricewaterhouseCoopers building. Nice small location with friendly staff and masseurs. Clean, comfy massage rooms nicely decorated with in-suite shower stalls and sinks. Washrooms very clean, with hygienic toilets (the ones that automatically cover the toilet seat with a fresh sheet of plastic after each use) and a Dyson Airblade hand dryer. Overall a great experience. My only knock is it doesn't feel as "luxurious" as other spas I've been too in Canada (e.g. Spa Diva in Montreal). If feeling pampered like a queen/king isn't an absolute requirement, this place fits your billing very well. Convenient and perfect for shopping downtown afterwards. read more

I never thought I would actually go back but the manager convinced me because she offered a massage on the house. She was very sincere and apologetic about how bad my previous massage. So I went for another aromatherapy message today. The manager Kristen greeted me upon arrival and shortly afterwards my masseuse name Alison took over. I could definitely see improvements to the place because the decore was somehow different. It had that spa feeling. The rooms were way nicer too. Alison did an amazing job. Her techniques were good and periodically she would ask if the pressure was good for me or not. I was blissed out. Throughout most of the massage I was wondering how much I should tip her because it was really good and professional. In the end the massage went over time because she didn't ask Kristen the manager or me until later how long the massage was suppose to be. She worked on my back for a very long time. Yet she didn't rush the other parts of my body to compensate for the overtime. I think my tip reflected how good it was. I'll definitely go back!! read more

Swan Spa accomodated me within hours, precisely the time slot I requested. 1hr foot reflexology for $40. Great promotion! It was a soothing, relaxing indulgence and very beneficial. Happy feet :) read more

I bought a lot of coupons from Indulge Living since it was to cheap for me to say no. Because of the coupons (it was unlimited purchases), I went there twice w/two different styles The first time I opted for the deep tissue. Right. Most deep tissue massages I have experienced were just with a firmer pair of hands to knead deep into your tissues. I haven't experienced a massage where the masseuse kneel her entire body weight on me (more of an FYI, I'm about 120 lbs), which really apply A LOT OF PRESSURE on my back and body. I was there to relax, but I didn't feel that during the treatment. The second time I opted for the hot stones and it was much more relaxing than the first time around, but comparing to other treatments that I've had at other locations, I wouldn't go back there. read more

The other reviewers may not understand what a Chinese massage is like. I get massaged to work out tension in my muscles and always have to ask Swedish style places to go harder on the trigger points. Otherwise what's the point of a massage if I tense up again the next day? My husband and I did a couples massage. Only about 5% of the masseuses he's ever worked with are strong enough to get the tension out of his shoulders. These ladies were up to the challenge! They know what they're doing and got great results. We were both sore the next day but had almost a weeks worth of relief after. And the price is fantastic! Especially compared to the fairmont down the street, which would be charged us almost $500 including tip for the same treatment but with half the lasting results. It was well worth the lack of a person at the front desk at first and the slight worry they didn't understand my booking when I called (the only drawbacks to an excellent service). read more

When I get a massage, I get one because I need those knots in my muscles worked on. So if I have to squirm a little and occasionally get pushed to the brink of having to scream in pain (good variety) during my session, I feel like I got something done. The massage I got here accomplished this, for that I was happy. Personally I don't look for much in the physical space of the spa, so long as the room is clean and reasonably quiet that's fine with me. Swan Spa met this basic requirement. Now on to the issue of value. I got the deep tissue massage which was $90/h +tax and tips. I'd much prefer that the bulk of what I pay goes directly towards the massage itself, and perhaps a portion to go towards the equipment and laundry etc. What I don't like to do is overly contribute to the well-being of the landlord, while both the masseuse and spa owner nets little or nothing. At $90/h, I'm fairly certain a sizable chunk is going towards the rent for this downtown location, which I know is not cheap. This isn't the fault of the Swan Spa, besides that they chose to be there and have to charge a certain price point to justify the economics. At least they didn't also go all out on interior design and professional branding too, otherwise it may have to be $150/h. read more

Everytime that I have visited Swan Spa, I have left feeling refreshed, tension free and relaxed. I don't normally write reviews but this time it was a must. I suffer from chronic pain due to an injury that usually acts up in the winter months. The combination of deep tissue massage and traditional Chinese massage has greatly help with alleviating the tension in my problem areas to the point that when I walk out of the spa I am pain free I usually go in for a 90 min massage. What's great about the spa is its convienent location in Coal Harbour, most rooms are equipment with a full shower, and they have their own infra ray sauna too! Regular customers can also take advantage of their value massage packages. read more

Been here a few times, love the couples room it has a sauna inside and shower. The massages were ok... The girls don't really listen to what you ask for and one time she sprayed really cold essential water on my back which the first two times was cold enough it frightened me and she kept on spraying after ..... read more

Loved it here. If you like deep tissue; ask for SISI, or MIMI, they work wonders. Great value

This is a great Spa for professional massage after a hard working day or Skiing /Bilking around Vancouver Always visit here for professional massage Consistently very good Professional Staff friendly and caring attitude Fran C read more

Needed a deep tissue massage. Vivi gave me one of the best I've had. "Hurt so good." (Don't look for a gentle Chinese massage.) Better prices than in the states. Clean. Professional. Not fancy or foo foo. Downside: I had to get up from the table. read more

We stumbled upon this place while we were walking to brunch as we saw the $39/45min massage (foot and shoulders). I had a full body massage and my husband did the foot massage and it was AMAZING!! Both the therapists were very kind and the lady who worked on me just knew how tight my shoulders were and took time to mend it all out. And my husband can't stop raving about the man therapist who worked on him! Great location, great price, and great service! Thank you!!!! read more

If I could give zero stars I would. My back muscles were sore and tired and I booked a last minute appointment for a swedish massage. When I entered, my masseuse was on the phone. While she was on the phone she took me to the room and closed the door without a word to me. Since I was here for a massage, I did what I usually would do and started to undress. While I was undressing, the masseuse opened the door without knocking and while I was half undressed! The masseuse then spent 40 minutes moving oil around my back eventhough I told her my neck and shoulder blades were sore. I was so upset with the massage that I almost walked out after 30 minutes. When I was paying the masseuse told me that the cost of the "tip" is $10. I flat out told her that this was the worst massage I have ever had and I wasn't paying a $10 tip. I left this place feeling more stressed and tense then when I came in. I won't be coming back! read more

This place has potential but my first visit there was a disappointment. I bought an online coupon when it first opened few years ago. I was really excited because it was new and it's located in a prime location near Canada Place. Now this place is owned and run by mostly Chinese. Now don't get me wrong, there is nothing wrong with Chinese. In fact, I am Chinese. But their way of running a business is abit different than what we do in North America. When I arrived, I was immediately greeted. I don't remember if I needed to sign any waivers. Even if I did, I don't think my masseuse could read English. She guided me to the massage room with a shower stall. She handed me a towel. I wasn't sure if I needed to shower prior or after the massage. So I asked her. Huh? Was her answer. She didn't understand a word I was saying. Anyway I'm a positive gal and was looking forward to a good massage. Asians give the best massages, well most of the time. But this one, well I think the girl is too tiny and weak to work on me. I think she was trying but maybe her technique was wrong. I didn't feel relaxed at all. There was this one time where she sat on my back and tried to stretch my upper body. Woah dangerous stuff. Overall this place could have potential if they hire more skilled masseuse that can also speak some English. I feel like the people there were hired straight from China because I guess their wages cost a lot less. read more

Stopped here recently while visiting Vancouver and had a great massage. Unfortunately I didn't catch the name of the therapist so I can't mention who to see/ask for but she was kind and gave me one of the best massages. (I do know she happened to be Japanese and was really nice when talking to her) The spa is clean, in a great location near a major station, and quite convenient. If anyone is curious, they do accept credit card and prices are competitive to massages in my home area. read more

**Note: This is the second massage I've received here. I never got around to writing a review for that first massage (deep tissue), but I'd give it only 2 stars, based solely on the quality of my masseuse.** The second time around, I opted for a hot stone massage, and I enjoyed it much more than the deep tissue. My masseuse was professional, skilled and thankfully didn't try to chat me up during my treatment. There's nothing I hate more than people talking to me when I'm trying to relax! This treatment would have received 4 stars if it hadn't been for all the noise. The walls are far from being soundproofed, meaning I could hear sirens, trucks, and customers talking at the front desk. Plus, maybe I'm being nitpicky but every time a door elsewhere in the spa opened or closed, my door would shake in its frame; it got a little irritating. Maybe noise isn't such an issue for rooms in the back, but I was Room 6, which is in the front right past the lounge area.The warm stones were very soothing, but the clattering noises from stones being pulled out of the warmer disturbed the peace. That being said, I won't let that stop me from booking hot stone massages! Lastly, my massage started about 10min behind schedule, even though I arrived for my treatment 5min prior to my appointment. In all fairness to them, they did run over time to give me my full hour-long massage, and I was offered some really delicious tea while I waited. The only reason I came here twice was because I had bought vouchers from Indulge Living for a great price. I don't think I'll be jumping at the chance to return for a full price treatment. Maybe if I have time to kill while in the area. Speaking of which, great location! About a block away from Waterfront Station, so at least it's got that going for it. read more

I'm not here to give false reviews...The place wasn't the nicest but it was clean.. The service was good and my masseuse Lilly was amazing...I had a very relaxing 11/2 classic massage with no complaints ... People who get all these packages and write all these long shitty reviews have way too much time on their hands .. read more

I wouldn't go there again. My experience felt really amateur. First of all the room I was in was tiny. There's no where to leave your belonging and when I used the hooks on the wall, the masseus kept knocking it down as he tries to go around the massage table. Second, I was fine with a male masseuse, but he was dressed in hiking shoes, tanned slacks and a dirty looking t-shirt. Just by his appearance alone, I felt very uncomfortable with the whole experience. Plus, he kept on telling me to relax...and near the end of the session, he told me to turn over and proceeded to massage my stomach. I've NEVER had a masseuse or RMT do that. What the heck is that!? Third, when the massage was finished and I came out to pay, there was no one at front desk. I waited for 15 minutes before finally deciding to walk into the back to see if any staff was actually still there! What type of spa leaves their front desk unmanned?! Lastly, my friend tried out this place too and she got a girl masseuse who had no idea what she was doing. My friend said she was very hesitant and unsure with her hands...like she didn't know how and didn't want to touch her. Overall, this place left a bad taste in my mouth. I wouldn't recommend it! read more

Swan Spa is conveniently located downtown across from the Pan Pacific Hotel. It is a nicely decorated and very clean venue. I went for the deep tissue massage to work out all the kinks that were bugging me. I like my massages strong, but Swan Spa also gives lavender relaxation massages if you prefer something gentler. The masseuse I had was an Asian lady who was able to create the right pressure in the right places. I was quite pleased with her skills, although, she could use some ESL classes. I could barely understand her! I walked out feeling completely renewed. read more

I always make appointments in advance, but I was late for my massage that day. I really appreciated that they didn't make a big deal out of it, and I didn't feel my treatment was shortened in any way. I got the deep tissue massage, with stretch, and it truly helped to loose my stiff muscles. Strongly recommended!! read more

This place is conducting business illegally. They advertise that they do RMT, yet the therapist who does the RMT is not registered with BCRMT. I contacted them beforehand specifically to confirm that the person who treats me has to be registered. Yet, I found out later from both the health insurance provider and The College of BC Registered Massage Therapists that the person Arla Z. from Swan Spa who gave me the massage is not registered. I've been trying to get a hold of the owner to settle this issue, yet the owner is a coward, and hasn't had the courage to face the mistake they made and delt with the client. read more

My back and shoulders had some problem. My friend suggested to go to Swan Spa to give a try. I went there and I was very impressed. I told them what kind of problems I had, when she gave me the massage, it hurts but she told me it is like that for the first 2 times, after that it would be fine. And it worked.I feel so much better now. I am very happy and very appreciated their friendly and excellent service. read more

Absolutely Amazing. Firstly- The location is very clean and peaceful. Its a space with a clear intention- to support you.My massage was wonderful! Best body massage ever. I was so relaxed at the end of my massage, and at the same time, I felt energized and refreshed.The staff was so friendly and really gave a great massage with strong pressure as preferred. Highly recommend this place!! read more