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    Queens Closet

    5.0 (1 review)
    Closed 5:30 pm - 9:00 PM

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    2 years ago

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    Belk

    Belk

    3.8
    (4 reviews)
    1.3 mi
    $$

    Can someone say horrible customer service. I have been to this Belk a handful of times and I have…read morenever had a pleasant experience. It is common to wait in line for long periods of time while the store is fairly empty in both the main store and the separate men's department. Unfortunately if you are in this part of middle Georgia and looking for a department store shopping experience Belk is as good as it gets. Prices are reasonable when there is a sale. On my most recent visit on a Sunday 30 minutes before closing time. I stood in the check-out line while the person in front of me was being rung up. There were two associates and 2 registers. I assumed one register was closed but after 5 minutes of waiting the other associate says "come on" signaling me to come to the register for her to ring me up. No greeting just a "come on" and will you be using your Belk card. I've never worked at Belk but I'm pretty sure following that question you are supposed to ask if I want to open one up. The answer would have been no, but still she was very rude. I only come to this location when I have to purchase something that I don't have time to wait for in the mail or travel to Macon to get. This Belk has the worst selection of women's clothing and home items amongst any I've been to and is very unorganized. Surprisingly the men's department is decent and well organized. Next time I will drive the extra 30 miles to the Macon location where I always have a positive experience.

    I am a fan of Belk, a department store steeped in its southern roots. There are bargains to be had,…read moreas well as not so bargains to be had.

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    Belk
    Baby clothes shopping with the wife
    Baby clothes shopping with the wife
    Belk

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    Britique Boutique

    Britique Boutique

    3.2
    (6 reviews)
    7.8 mi

    i don't usually leave reviews, especially not good ones, but i went in here today and they had…read moreeverything i was looking for.. they had all the good brands that you can't find anywhere in warner robins, and the girl in there was soo nice too. i'll definitely come back when i get my next pay check lol my new favorite store.

    I generally avoid speaking negatively about small businesses. But in this instance, it is…read morewarranted. Recently, my teenage daughter mentioned that she could no longer view the Instagram page of a local boutique she had shopped with in the past. It struck me as odd, so I sent a message to inquire about it. The owner responded and informed me that my daughter had been blocked because she believed my daughter and her friend had supposedly damaged a dress while shopping in the store last month. According to the owner, the girls were laughing in the dressing room, and she concluded that they had damaged a black dress and found it amusing. She further explained that she placed the dress on the checkout counter when they made their purchase to give them "an opportunity to admit responsibility." The problem with that logic is that neither girl damaged the dress, neither was aware of any issue with it, and neither even noticed it sitting on the counter. If the owner genuinely believed they had damaged merchandise, why not address it directly at the time? Instead, she accepted payment for the two tops my daughter tried on and purchased, said nothing, and later blocked both girls from the store's social media page. As a mom, I take accusations about my daughter's integrity seriously. She is genuinely the best person I know. The suggestion that she would intentionally damage merchandise and then laugh about it is so far removed from who she is that it is difficult for me to put into words how offensive I find that accusation. Yesterday, I visited the store for two reasons, to defend my daughter's character and to offer payment for a dress I know she did not damage (my daughter tried on 2 tops and purchased both for $72.) I wanted to close the matter while also making it clear that it would be the last dollar my family spent there. The owner declined payment and apologized. However, as our conversation continued, she repeatedly maintained her belief that although she didn't think the girls intentionally damaged the dress, they had "accidentally damaged it and thought it was funny and laughed about it." I found her assumption about what they were laughing at presumptuous, defamatory, and infuriating. Had she not repeated this false assumption, I would have let it go and would not be posting about this. She also stated that she "was not the only one to witness it." What she "witnessed" was 2 teenage girls laughing at themselves while shopping- which is a normal activity. A customer spends money at a business, leaves without a single concern being raised, and is later judged, blocked, and labeled based on a false assumption. The photographs shown to me depicted a dress with a significant tear in the fabric, not a loose seam or minor defect. When I showed the pictures to my daughter, her response was sincere confusion, "How would she (the friend) have even done that by trying it on? That would take force." I was also surprised to learn that the owner used information from my daughter's purchase history to locate and block her on social media. As a parent, that is unsettling. Customer information should be used to conduct business, not to track down and block a minor online based on an unproven assumption. So many other possibilities exist here- the most likely being that the dress was already damaged, and it was overlooked by employees before it was tried on. I know the girls were in the dressing room laughing about clothes that didn't fit and looked awkward- not laughing as they ripped up a dress. That is completely absurd to assume! As parents, we teach our children that integrity matters. We also teach them that when someone falsely questions their character, they deserve to be defended. Britique Boutique, SHAME on you- you will not receive another dollar from this family.

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    Britique Boutique
    Britique Boutique
    Britique Boutique

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    Queens Closet - womenscloth - Updated June 2026

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