I really love this place! It gets five stars because the cons are so heavily outweighed by the pros that I really can't count them against Queen Laundry without having to take stars off of myself for being a nit-picky b***.
Cons:
* They don't fold underpants or socks (they pair them, and roll the tops over so they stay together, but not a tidy little folded bundle).
* They don't sort the laundry very thoroughly. Then again, I usually have a mix of my and my boyfriend's stuff, and separating out his shirts from mine while I put stuff away is really not a hardship. It mostly becomes a problem when I don't put the laundry away immediately and so he or I will mess it all up digging for clean clothes in the morning. Sadly, Queen Laundry doesn't have time to be my dream mom and put my laundry away in my drawers for me.
PROS!!!!
* The first time I went they asked if I wanted them to separate my colors. I have never been asked that before in my life. Including by my actual mother (who stopped doing my laundry once I was tall enough to load the machine anyway). I usually do any cold washing in the sink at home, so this has completely changed my life. I still do my own sorting (because there's usually used Kleenex, lost earrings, and things that really aught to be dry cleaned that I need to pull out of my hamper before dropping off), but knowing that they will pay attention to what they're putting in the machine is a big deal for me.
* Usually can do same-day pick-up (I drop off between 7-8am)
* FOLD included
* SO REASONABLY PRICED!! Even if my load is mostly clothes but also a blanket and my bathmats, I never manage to spend more than $20.
* If you're late picking up your laundry, they will leave a very nice message on your phone.
* They know your laundry! I went in to pick up and my bathmat was hang drying. I pointed out my bag, and they grabbed the math before even checking my ticket.
Best laundry service I've ever used, hands down. read more