Repeat customer! They've repaired and resoled several pairs of shoes for me. They always do…read moreexcellent work, and they're very nice people. It's a small business in a small shop, and when you come in, you get a friendly greeting and you have their undivided attention. They were first recommended to me by the local Birkenstock shop that doesn't do in-house repairs, so they get a shout-out too!

Stopped by to get new soles for the bottom of boots $75 !…read moreRidiculous I checked another place they charge $35 The price is way too high at this place

Santana did an amazing job restoring my Gucci bag. The bag is 7 years old, and due to normal wear…read moreand tear it was losing color on bottom and inside was all inked up and worn. I picked up a brand new bag today . Also the ladies at the desk are all very professional, knowledgeable and courteous. I'm certain to get another 7 plus years outta my bag. Thanks Santana

From the owner: At Santana Leather Care, we repair, restore and reinvent…read moremen's and women's luxury shoes, handbags, and leather goods.

I have to agree with one of the other posters, this does feel like the shoe repair shop I used to…read morego to with my mom back in the day! Fair prices and my shoes look great.

Great customer service and quality craftsmanship. Would highly recommend if you need shoe repairs.read more

I have been on the hunt for a while for a place to get some heels repaired. When I worked uptown,…read morethere were a lot of options - but in my neighborhood they are hard to come by! I finally took a pair to Sam's (located in Downtown Matthews). The lady working at the front (maybe the owner) was so friendly, such a breath of fresh air! I also had some dry cleaning - the cost to replace my heel tips, 2 pairs of pants and a shirt dry cleaned was only 18 and some change. Very very reasonable! This is my new go-to dry cleaner (and shoe repair) to support a really friendly local business!

We have been a patron of Sam's Shoe Fixery for years and ironically, have never used their shoe…read morerepair service. We've used them for alterations, repairing a purse, and most recently - to starch shirts. They've always done excellent work and are reasonably priced, however, make sure to have cash to pay - if you pay with a card you'll have a cc service fee added. I'm not 100% sure, but I don't think they take checks either.

The staff responded promptly to my inquiry for last-minute dress alterations and confirmed they…read morecould complete everything within my tight timeframe. I brought my dress in the same day, and they had me fitted and out the door in under 30 minutes, with a pick-up scheduled right on time. I'm very pleased with my experience and will definitely use them again.

Ruby altered the pants pictured here. Pants arrived way too big and were needed next day. I bought…read morethem in at 5pm and had them ready at 9:30am next day. Thanks Ruby.

Finding a knowledgeable, detail oriented leather-maker who cares about quality is not easy but so…read moreglad I found Mr Crump! I brought in my vintage LV Randonnee GM that needed to have a loop repaired. Due to the location of the loop he had to do quite a bit of destructing the bag but it looks amazing! You can't tell that it even had to be done and he finished faster than anticipated. Quality of his work is fantastic & I'll be back for sure! Parking across the street is also super convenient

Absolutely terrible experience. I had an appointment that I scheduled through their required online…read moreform. From the moment I arrived, he was extremely rude, hostile, and completely unprofessional. He immediately started lecturing me about "honesty" when I had done absolutely nothing wrong, then told me to "stop right there and don't move forward." I was so taken aback by his behavior that I got back in my car and left. The entire interaction was bizarre, confrontational, and completely unnecessary. The appointment form was excessive. The business also operates out of a POD container, which was unexpected. Just look at how he responds to the 1-star reviews -- that tells you everything you need to know. I should have listened to those reviews before making the appointment. Save yourself the trouble and take your shoes somewhere else. Something is seriously wrong with this guy.

I rarely write reviews, however the service, craftsmanship and price from Park Road Shoe Service…read moreare unbeatable. I had a pair of highly damaged boots that I needed re-soled and re-heeled. I dropped them off expecting some issues with the repair process. Not only was I given a quick turnaround on the repair time, but when I got my boots back they were in incredible shape. The soles and heel looked better than when I bought them new! The owner/operator is extremely skilled, soft-spoken and very reasonably price. I can't recommend this place enough!

This man does not have consistent pricing. He charges you based off of who picked up their shoes or…read morenot. For example if you dropped off a pair of shoes and I dropped off a pair. You didn't pick yours up so I have to make up the cost of you not picking up your shoes. Not to mention it takes an about two months to get your shoes back.

"Rock star" alterations, completed with meticulous, creative and precise professionalism. Jenny saw…read moremy vision and exceeded my expectations. Communications, timing are open and honest. In addition to Jenny's superior talents, she is warm, amiable and has a prosperous disposition. I have more work for you Jenny. Thank you for your impeccable and excellent service. A silk blazer was re-designed, as we're two blouses, to modernize their look, and a pair of crepe slacks altered. My wardrobe is refreshed, fitted and FABULOUS! S.J Union County

I had a very last minute request on an evening gown. I checked with Jenny's for the alteration and…read morethey accommodated my need without hesitation! Service was incredible. They had me all set in less than 24 hrs. Thank you so much Jenny's!!

Dropped off shoes that needed heels glued back. They said they could do it, then when j picked them…read moreup there was glue on the shoe itself. Complained and they basically said "too bad". There are several decent repair places in town I wouldn't use them again. I paid for them and took the shoes home. The price was reasonable but what good is the repair if there is permanent glue on the shoe itself?

Perhaps I should have read the reviews prior to using this shop for shoe and purse repair. Dropped…read moretwo items for repair. Three touches of glue on a purse handle and dye a pair of shoes. Owner had no comments/concerns when I dropped them off. Went to pick them up 1 day after promised due date, the shop was closed. During business hours without any signage on door when they would re-open. I called, twice, left messages and requested a return call. No response from them. Went by today to pick up shoes and purse. Shoes were not done and remember, they never called to tell me. Owner handed me the purse and said it was $10.75. For three drops of glue. I let him hold it. Literally, he is still holding it.