Wish I read the previous review before choosing this company, but I was a few weeks too late into the nightmare.
Initial experience was great. I filled out a form online, was immediately contacted to schedule a time for JT (the owner) to come out and take measurements. JT came out, talked about what my needs were, drew up gorgeous plans that I was incredibly excited about. We signed on the dotted line with our deposit. It was all downhill after that.
1. Scheduled an install for a Friday exactly 2 weeks away when I would be able to flex at work and not have to take time off to be home. Got a call from the installer a week before my install saying they were outside of my house to install my closet. I was out of town and confused why they got the date wrong. I was told by the scheduler that I GOT the install date wrong. We only communicated via email after that.
2. Upon rescheduling (for an inconvenient time at which I HAD TO take time off of work), the installers showed up 90 minutes late. I had to call them to find out where they were and they kept telling me they were "running a little bit late". They showed up at 10:30 AM as opposed to 9 AM.
3. Once they were done installing, I realized they left off a specific closet part that I desperately wanted. I then had to email the scheduler, pay extra for the part, and set a NEW install date for them to come install this one small part.
4. On the day of the install, the owner contacts me 20 minutes after they were already supposed to be here to tell me "SORRY for the convenience" (along with a billion other typos) that there was a scheduling error and he wouldn't be able to get his installers on my side of town today.
5. So, I still don't have my closet completed.
Oh and don't even get me started on the billing process, not that I'm complaining that much about them taking 3+ weeks to collect the remaining 50% deposit. It just truly is the icing on the cake for the terrible job they're doing running this business.
It's a damn good thing I like my closet. read more