I hired Queen City Closets / JT to do 3 laundry cabinets in my home. We paid in full and scheduled an install date out about a month or so. When they came to install my cabinets, they told me my cabinet doors were not in yet. They didn't tell me this until they arrived to install the cabinets -- otherwise, I would have rescheduled to another date. The installers said the owner didn't realize the doors were not in -- something I would assume they would be aware of before sending guys out on a job. When they came back a second time to install the doors, they were not even. They also did not install the crown molding that was on my contract. When they returned a third time to finish our small job, they left the molding at the top very unsightly. They blamed the light being in the way; however, the light has always been there. The owner did not mark the light on his drawing -- a miss on his part. Yet, as the customer, I pay the price as they have not offered a solution. I reached out several times for a solution but received no response. Overall, I would not recommend Queen City Closets for any future jobs. They are unorganized & noncommunicative. I ended up going in another director for my closets, and I couldn't be happier - please take your business to Charlotte Doors & Closets if you would like a job done timely & well done. read more

Queen City Closets - Crown molding gap around light -- a miss on JT's drawing - Home Organization Near Me - Charlotte, North Carolina

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This was the second company I quoted with and they came in with a substantially lower price. And the work was FANTASTIC. Very fair pricing and they did an amazing job. They were ontime and worked hard to get it done in the time they quoted. A few hiccups arose and they were able to correct them to my satisfaction. They look great installed. So happy with them. Thank you very much! read more

Queen City Closets - Home Organization Near Me - Charlotte, North Carolina

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Love my new closet and pantry - exactly what I needed- jt was a huge help and his installers were top notch - very friendly and professional - highly recommend this small business in charlotte read more

Queen City Closets - Pantry - Home Organization Near Me - Charlotte, North Carolina

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JT was amazing to work with! I love my new closet. Not only did JT and his crew build me an amazing closet, they also took out my old closet system and patched up the walls. They were extremely professional and did a great job transforming my space. Their pricing was very competitive. I will definitely use their services again and would highly recommend them to anyone looking to remodel a space. read more

JT and his team built my wife and I custom closets in our new home. It was a complicated, multi-step build, but they were all over it. The team was professional, on time and most importantly, the closets look great! I would welcome JT and his guys back in my home any time. read more

Queen City Closets did a perfect job in my apartment. They were professional and personable, wore masks while they were in my place, even took their shoes off so they didn't scuff the floors. I had two closets for them to do, and one of my closets has a really odd shape to it, but they had everything they needed to edit the plans they made and gave me a perfect fit in both closets. I have so much more space than I did before. My mother used them, I have used them, and I will use them again for sure. read more

Wish I read the previous review before choosing this company, but I was a few weeks too late into the nightmare. Initial experience was great. I filled out a form online, was immediately contacted to schedule a time for JT (the owner) to come out and take measurements. JT came out, talked about what my needs were, drew up gorgeous plans that I was incredibly excited about. We signed on the dotted line with our deposit. It was all downhill after that. 1. Scheduled an install for a Friday exactly 2 weeks away when I would be able to flex at work and not have to take time off to be home. Got a call from the installer a week before my install saying they were outside of my house to install my closet. I was out of town and confused why they got the date wrong. I was told by the scheduler that I GOT the install date wrong. We only communicated via email after that. 2. Upon rescheduling (for an inconvenient time at which I HAD TO take time off of work), the installers showed up 90 minutes late. I had to call them to find out where they were and they kept telling me they were "running a little bit late". They showed up at 10:30 AM as opposed to 9 AM. 3. Once they were done installing, I realized they left off a specific closet part that I desperately wanted. I then had to email the scheduler, pay extra for the part, and set a NEW install date for them to come install this one small part. 4. On the day of the install, the owner contacts me 20 minutes after they were already supposed to be here to tell me "SORRY for the convenience" (along with a billion other typos) that there was a scheduling error and he wouldn't be able to get his installers on my side of town today. 5. So, I still don't have my closet completed. Oh and don't even get me started on the billing process, not that I'm complaining that much about them taking 3+ weeks to collect the remaining 50% deposit. It just truly is the icing on the cake for the terrible job they're doing running this business. It's a damn good thing I like my closet. read more

I have had a great experience doing business with JT and Queen City Closets! From the beginning he was very easy to work with and was able to understand our individual needs in our closets and design a closet system that is awesome! We had some bumps along the road in our construction timeline and JT was never phased by our need to reschedule our install a couple of times. He never seemed like it was an issue and didn't charge us any kind of install cancellation fee for the inconvenience. We were able to reschedule our job for a Saturday morning and his installers arrived promptly on the day they were scheduled. We unfortunately did not even have power at our home the day of the install and that wasn't a problem at all for the installers. They did three closets for us in a timely fashion and they all turned out great!! We have an older home and wanted to make the most of our space and JT was able to design something that was just right. After realizing that the height of some shelves was a bit too high to utilize the upper closet space in a small guest room closet, JT took the whole thing down (that they had just installed), remeasured and reinstalled the shelving. He didn't charge us extra to do all of that work and was happy to redo that closet to accommodate our needs. Overall, I think that Queen City Closets has a great product and great staff. I would definitely recommend them if you are wanting an affordable, high quality product! read more

I have found them to do a great job at a very competitive price. As a custom home builder, I can have very demanding clients. They have always met or exceeded expectations. I would highly recommend them to anyone. read more

If there was zero stars, they would receive it. Owner is unreliable, does not make deadlines, cancels appointments 15 minutes before he is supposed to arrive and always full of excuses as to why he does not do what he is supposed to. Closets aren't that complicated and there are plenty of other companies that understand how to run a business. read more