We made an appointment online for 11:20. When we arrived 20 minutes early the rooms were full of…read morepeople, appointments and walk inside. They took our name when we walked in and had us wait in a room with not enough chairs for everyone who was waiting. There was no order. They took walk INS before taking people who actually had an appointment. I heard one man say he had already waited over an hour. It was chaos. The girl working was wearing sweatpants and a sweatshirt. There whole place had a very temporary feel to it like it could pick up and move in the middle of the night. They had weird attempts at decor with the price tags still on. One of the pieces of decor was ironically an hour glass. Also ironic that I was applying for a pre check to avoid lines at the airport when I ended up having to wait 40 minutes for an appointment that literally took 5 minutes. I just hope I get my pre check number but I have very little faith in these people.

Response from Business Owner:…read more Hi Eileen, Thanks for taking the time to share your feedback--and your flair for dramatic storytelling. While we understand your frustration, we'd like to offer a bit of clarity (and maybe a reality check). First, this is an Idemia-operated TSA Enrollment Center, and we do not manage the appointment booking system. All appointments, confirmations, and scheduling quirks are handled through their national system. That means when 15 people show up early for an appointment that's already running behind due to earlier system delays--chaos, as you called it--can absolutely happen. Not because we don't care, but because we're trying to do the best with what we've been given. Second, walk-ins are only accepted when there are no-shows or we're catching up between appointments. It's not favoritism or disorganization--it's triage. And when someone "waited over an hour," it's often because they arrived before their scheduled time, then expected to be seen immediately. That's not how appointments work, anywhere. Third, our priority is efficient processing, not fashion shows. We're in the business of getting you TSA-ready, not curating your Pinterest board. If our staff is respectful, professional, and handling high volumes while wearing sweatpants, we see that as a superpower--not a scandal. Finally, you mentioned the decor. We're a federally contracted enrollment center, not a boutique. If an hourglass with a price tag threw off your vibe, we truly hope that's the worst part of your travel day. We do hope you get your PreCheck number soon--it's a five-minute process with long-term benefits. But for now, we recommend directing appointment complaints to Idemia, who can actually address them. We just check IDs, take fingerprints, and try to keep things moving in the middle of a flawed but federally regulated system. Wishing you clearer skies and fewer Yelp tantrums in the future, -- Management

All the time is empty, but they can help, and they ask you to go to a full-service DMV. I don't see…read morewhat help or service they provide.

This is a hidden gem! It's a small DMV office with limited services but there's no crowd, no…read morewaiting (well, not a long wait), and the staff is downright friendly and personable! Shhh, keep this site under your hat...

Super sorry Yelpers, I've been sitting on this one for quite some time now so here we go. My…read morebrother and I came here for a simple car inspection. We came on a weekend so typically one would think it'll be extremely busy pero no they had us out in a lick of time. The employees here were experts. The staff here was absolutely amazing! Mr Andy was super polite and very humorous! This guy should really do stand up comedy! The station is located 5900 Erdman Ave, Baltimore, MD 21205; the service here is great and the employees waste no time! We will be back here every time for his inspection. Again, thank you so much Mr. Andy for all your hard work!

Horrible customer service. My car was more messed up after the inspection than it was before…read more Hopefully they find another inspector.

I have to agree 100% with Kal B's review - "Q Town is what it is." Uniform tailors, barbers,…read moremilitary gear shops, some decent lunch type restaurants, a few apartments and some small homes nestled within Marine Corps Base Quantico on the Potomac River. Not much has changed there from when I first visited 29 years ago. . .I've always been amazed that there hasn't been a more concerted attempt by the Base to help clean the town up or somehow encourage businesses with staying power to invest in the town. The potential is there, with a large on-base population of military families, DoD civilians, civilian contractors, etc. Why not make the town more appealing for investors and draw in business? On the other hand, maybe that's part of the "charm" of good old Q Town - it's like going back in time to Smedley Butler's Quantico days. . .the Tokyo Japanese restaurant next to the train tracks is by far the best eatery in Q town. I've been going there for years whenever I visit Quantico for conferences, workshops, and other duties, and have never been disappointed. Yung's barber shop is the best of the MANY barbers in town - they take their time and don't rush you out of the place. The Marine Shop is legendary among Officer Candidate School and Basic School graduates for uniforms and other Marine Corps accoutrements. I wouldn't go out of my way to visit the place if I didn't have business on the base, but if for some reason you ever find yourself in the area, it's worth a stroll just to say you've visited the "Crossroads of the Marine Corps." Q Town, you will always occupy a small piece of my heart - maybe one day I can define what it is you have given me.

I think that in all fairness in saying A-OK, Quantico is what it is. A tiny town, literally in the…read moremiddle of the Gateway to the United States Marine Corps Quantico VA and those that live in "downtown" Quantico which is comprised of a bank, an ATM, the Marine Shop owned by a military company, multiple tailors and such and a hand full of restaurants and a few unappealing apartments that house the tailors for the most part and a hand full of Marines and that is IT. There is also a train station there. Quantico is and always has been a rundown tiny hole in the wall. Years ago a dental facility went in and dumped a bunch of money in with the hope of revitalizing Quantico but now that I write this and with our daughter currently at Officer Candidate School at Quantico and having been there the past several weekends, I'm not sure that it is even still there and if it is, their dream didn't come true. To come aboard Quantico, you generally have to have a DoD sticker on your car or a civilian or military identification card as well which makes it something of an annoyance at best to come aboard to go anywhere in Q'Town as it is affectionately called. I will say that one restaurant that has always been there and still is (no, not Dominos) is still a bright spot in an otherwise hole in the wall town - Tokyo Japanese is almost an institution. Don't drive from DC for it but if you're in town and need to "dine", this is the place! I've been associated with Q'town for over 26 years now. I repeat. It is what it is.