If I could not put any stars at all, I would. Horrible company!! I ordered 2 personalized pillow cases through Groupon with this company. Invoice said it would ship within a week. A month went by and after 3 emails...the last one threatening them, I got an email saying my order just shipped and it arrived 2 days later. They never answered my inquiries, just sent it out after threatening. They're products aren't even of great quality either. Groupon needs to separate themselves from them or they'll begin to lose business. I refuse to order again. read more

Was charged but never received my order. Attempted to contact customer support. No luck. Thieves and liars.

I ordered 5 custom mugs from them on 11/26 and the confirmation said that it would take up to 10 business days. When I noticed three weeks later that it still said "this item has not shipped" I reached out to them on 12/17, 12/18, and 12/20 asking for a status update since they were gifts. Needless to say, the only response I received was one auto-response email of "thank you, a representative will be in touch soon". Also, it has now been a month since I've placed my order and I neither have the product, no ETA on when I will have it, and nobody has responded to my questions. I'm really disappointed in the lack of communication. read more

I bought a groupon for Disney style printed pillow. You could pick the name you wanted. I think the groupon was like $10-15 dollars, plus I HAD TO PAY FOR SHIPPING.$17.00. Several weerks go by no order, no conformation # either. I finally had to call them out on facebook for them to reply. finally My order shows up today. Nothing Like I thought. There were 3 thin cotton pillow cases with a screen print Disney princess designs and the names. Looked like Iron on. I thought I was getting accent pillows. Would never order from them again. Cheep product for the money. read more

I would give them a negative rating if I could. I placed an order on Dec. 2. Order never received and no response to my 3 attempts at contacting their customer service. TERRIBLE SERVICE FROM THIS COMPANY! I will be sure to share my frustration with all my family and friends to ensure they never order from this company! read more

Poor customer service. They do not respond to emails and there is no option to call and speak with a customer serv rep. Ordered one item and it's been a month and it has not been shipped. read more

Sent the wrong item and won't respond to any of my emails. Beware of this company. They have no customer service read more

I ordered a cutting board through Groupon and never received it. Groupon at least replied to my emails, however, they instructed me to contact Qualtry. After attempts to contact Qualtry, I started to think it was a lost cause. Today I received a response saying they will re-send my order. Nice... read more

TERRIBLE MONEY STEALING COMPANY I got a Groupon code for 3 pillow cases and was happy with the product and prices online. After I ordered it as a holiday gift, they never sent me an order number. It has been a month. No response to my multiple emails and voicemails left for some business guy who doesn't know how to do his job. Actually I take that back, NO ONE THERE KNOWS HOW TO DO THEIR JOB. No customer service, no information on where my order is. They are not worth it even for the good prices when there is a sale. Hoping to get my money back with my order. If not I will make sure they pay for what they are doing. If I could give them less than 0 stars, I'd give them -6. read more

my experience was terrible customer service experience as well as no help with the difficulties I experienced while navigating your website. I am very dissatisfied in my experience with your brand. No customer service was helpful or sympathetic with lack of response (took over 4 days to respond to all Correspondence) or service Hidden shopping charges for each items, not grouped items or packages BUYER BEWARE read more

Ordered (Order # 1286464) from this company on December 7th and to this day, I don't have my order (Jan 17, 2019). They had no problem charging my credit card immediately and now no responses from any of my inquiries. There is NO customer service number to call. Any inquiry has to be sent by their "request" form on their website. DO NOT BUY FROM THIS COMPANY!!!! read more

If I could give ZERO stars, I would. The item I ordered was personalized coasters. I need d then for an event four weeks from the purchase date. After three weeks of no delivery I called the company. They said that the coasters were out of stock but should be back in within five weeks!! No offer of compensation and they stopped responding to my emails. read more

Another Groupon customer here - placed my order with Qualtry on Dec 2nd, seemingly plenty of time for Christmas delivery of (2) custom pillow cases. As of today, despite many emails to customer service my order remains unfulfilled. The only response I received was 12/21 indicating order would not be received in time for Christmas, um....seriously?! There is no way to actually speak to a person at the company and their customer service tracking is via a third party which no one appears to monitor. So disappointing, and I am still waiting for someone (ANYONE!) to actually provide an update. It's a shame as they advertise great items. They appear to be incapable of supporting the volume generated via Groupon. We should all alert Groupon to put a stop on aligning with Qualtry until they're able to step up and address their ability to fulfill. At this point I may reach out to Groupon to request a refund - would advise others to do the same. read more

I placed my order on 11/28/2018 for 2 Christmas gifts. I felt like this was plenty of time to get it to me. The email confirming my order said: Orders can take up to 7-10 business days to be processed, and an additional 3-5 business days for delivery (U.S. orders). Orders that are shipped may still show as Processing. So I waited until 15 days after and then threw in a few extra before attempting contact. I emailed 3 times before getting a response on 12/20 that I would not receive my gift in time for Christmas. Just got an email yesterday that it is finally in production. read more

This company is scamming us!!! I purchased a Groupon for some personalized art pads. I then went to Qualtry to place my order and they charged me $4.95 additional for EACH pad, so now I'm in for what I paid plus an other $32+. They have not been shipped. I tried reaching out with an email as they tell you and no response. I tried phoning, and the only options are to listen to their FAQs or talk with Sales. I tried talking with Sales and got some jerk's voicemail. I have reported them to the FTC and BBB. I bought these as Christmas presents and I'm out presents and a lot of money!!! This is a scam and I will also reach out the PA and UT Attorneys General to report these scammers. Shameful to take advantage of people and take money they work hard to make! read more

I ordered monogrammed towels (using a groupon) mid-November. When I hadn't heard​ from them nor received the towels, I emailed​. Finally, more​ than 30 days after the order, I received a notification that the towels​​ were back ordered. (FTC requires notice within 30 days if item ordered will not arrive on time.) One order arrived just before Christmas, but there is no sign of the second order. I have written them THREE times and received no response. Now it's the FTC I am contacting. A lousy business; I don't know why I even gave them one star, but I do like the towels. read more

I bought a groupon for their personalized throw pillows. The order came quickly but was not happy with how the product turned out. The names were too spaced apart. The gap between the names are big enough to fit other names between them. Nothing like the pictures on the website. So far I have sent 3 emails since February 1st regarding my order and I still have not recieved a response from anyone. Its weird because when I first bought the groupon the code wasn't working and I sent an email letting them know that and the next day I received a response with a new code. Yet now that I'm not happy with my order, I can't get a response from anyone. This is some horrible customer service. I wish I would have read the reviews of this company before I bought the groupon. Save yourself the headache and don't buy anything from this company. read more

I worked here for a while. Great people. Great managers. It was a perfect first job. They let me work as long as I wanted, and I have nothing but good things to say about Qualtry! read more

This will be the one and only time I order from Qualtry. I would strongly recommend you do not order from this company. Poor customer service and not getting orders seems to be the trend in these reviews. I too ordered with a Groupon. I have emailed customer service 3 times, with no response. It has been over a month that I place my order and website shows my order is "still processing" even though orders are supposed to be shipped out 7-10 business days after the order is placed. There is no phone number on the website to contact anyone, and from these reviews, they don't answer phone calls anyway. Extremely dissatisfied with them as well as with Groupon for doing business with these people. read more

Worst Customer Service. Deceptive practices with absolutely no responses. They guaranteed 7-10 day (work week) delivery. I had to wait 3 weeks and then only a Partial Order with no message of remaining cutting board delivery date! It was 4 of the same thing! They have no phone number and they don't respond to emails. Their website said it wasn't even processed yet!!! They're all for gifts at the same party. So one couple doesn't get a gift?!! Worst company ever. No wonder they practically give their things away on Groupon. read more

One star because Yelp makes you. Buyer beware, they are the absolute worst. They sent me the wrong product. If you purchase a product and it's not what you ordered, you are entitled to a refund. You shouldn't have to pay anything for getting the wrong product sent to you. That's simply good business practice. However they have the nerve to tell me I wont get a refund until I pay to mail them back the incorrect product they sent me. As if I would spend another penny. I told them to send me a shipping label and I will gladly send them the crap they sent. Unbelievable, IT'S YOUR FAULT YOU SENT THE WRONG PRODUCT, YOUR COMPANY SHOULD PAY FOR THE SHIPPING. I'm calling my bank today to dispute charges. SCAMMERS, you'll be out of business by next year! read more

Horrible rip off. I made the mistake of buying again on Groupon and knew better after the crap with the dog collar. Bought two they charged me $15 for shipping for a 1/2 pound maybe 12 oz collar and twice. Just bought Xmas bags and had two Groupons. Small cloth bags. Shipping was over $30 freakin dollars. They are a rip off! Don't buy From them! Couldn't buy all four together and use the coupon. Made me do two separate order BC they make their money on shipping. TERRIBLE co! read more

Wish I had read the reviews before purchasing the Groupon and placing my order. I placed my order on 11/8 and it is now 12/12 and it still says my order is "being processed". The initial order email said it would be shipped in 7-10 business days. It has been over a month now and nothing. I have emailed them 3 times with no response. These were supposed to be Xmas presents and now I don't believe I will be receiving them. :(. DO NOT buy from this company if you want to receive your items or get any response from customer service. I have never dealt with a worse company. :( read more

I ordered a cutting board and it came out beautiful. However, I also purchased a metal easel stand and oil to go along with the board as a gift. All 3 of the items were just tossed into a large manila envelope. The cutting board and oil was not protected in any way and the metal easel barely had any wrapping on it. Leaving the legs completely exposed. The package had been torn from the items sliding around in the mail. The oil had leaked all inside of the package and the easel had no rubbers for the legs, putting a small gash into the back of the cutting board. I contacted Qualtry by email and I'm waiting to hear back on how their going to correct this matter. Right now I'm extremely upset on how this company shipped these items. The cutting board alone should of not been inside of a manila envelope. Little lone adding the oil and easel to go along with the board. I paid $13 shipping and this is what I got. I was going to buy a few more cutting boards from Qualtry as Christmas gifts, but not no more. I'm buying those from a company that knows how to ship. Stay clear of Qualrty. Unless of course you like throwing money away and you enjoy getting damaged goods !! read more

I ordered a cutting board and folding metal easel but never received the easel. Since they don't have a customer service phone #, I've emailed them 4 times asking about my order. No response whatsoever! I've ordered several cutting boards in the past and had no problem, but this is ridiculous that I can't get a response. Terrible customer service! They've lost a customer in me through their awful service. Thank you Qualtry for screwing up a Christmas present for a family member! read more

Ordered 2 custom dog collars with dogs names and my phone number because they generally do not do well with tags. Saw a good deal on Groupon so took advantage. First issue was at checkout when shipping was about $8/collar, so had I not had a groupon the collars come up to $27 a piece. When I reached out to customer service about this high shipping they let me know it was because everything is custom not like a normal type shipping. When I asked why the item is $20 if the customization is why shipping was so high he told me I had a groupon so I already had a good deal. That was it, than did not respond to any other emails. I just went ahead and ordered because it was easier than the hassle of returning the groupon. About a week ago the collars arrived and despite being a real basic collar like you would get at the dollar store they looked nice so I was okay with it. Until this morning when I look outside to see my dog running across the street after the metal piece of the collar broke, after a week of use. Real cheap product not at all worth even the $15 I spent after my groupon. read more

QUALTRY - Home Decor Near Me - Lindon, Utah

Visited the reviews as I was considering ordering a considerable amount of goods from QUALTRY. I am thankful to all of you who have left honest reviews. You have saved me a very likely hassle / so thanks to you out there! I hesitated because QUALTRY Shipping states 'order Then we will let you know the $ shipping amount' Undetermined shipping costs in our current online shopping environment is unacceptable Only once someone has paid the company will they notify you of what shipping costs? Really - No way to do business. I don't need anything they carry so desperate to ignore my fellow reviewers comments and experiences. read more

Ordered a simple bottle opener off of a Groupon. It has been 15 "business days" and my order is still being processed. I reached out for an update and have not heard back from anyone. Thankfully this isn't a Christmas gift, but still a gift too late. I wish I would have read these reviews prior and I wouldn't have even bothered. I can't imagine paying full price!! read more

I purchased a Groupon for 2 luggage tags. They sent one. I reached out twice to their customer service. There's no phone number And it is suggested that you check with them on their website but then the chat function is disabled. I sent them to emails with my order number and have yet to hear back from them from over a week ago. Needless to say I will not be doing business with Qualtry again. read more

I purchased a dog collar with my dogs name and my phone number on it and it was crooked. They were willing to give me a refund but I had to pay the return shipping to get my refund. I think that is poor business when it was their poor workmanship. After they received the collar back, she agreed it was crooked although still would not refund my shipping. I would never order from them. They don't stand behind their product. read more

Never never again! I also ordered through groupon Nov 18 received 2 out of 3 of the sketch pads I ordered. Received an email saying my third sketch pad was being sent December 28, was given a tracking number to check on it up until January 15 it said en route. On January 15 the DHL website can't find my shipment??? Wonder where it is! The two I received were not as ordered! Ordered sketch pads and received pages to colour in it? I have sent emails since December 28 and have received an acknowledgement they have received my emails and told they will respond shortly. I wonder what is shortly? Do not order here so totally disappointed! Ordered from another company 2 specialized name items and received them before Christmas can't even get an email from Qualtry! read more

I was told y order would ship on 5-7 days that was a week ago and today I just received an email (see below); We have been expecting a very large shipment of collars to arrive at our facility which we were just notified was unfortunately delayed. We are now expecting the shipment to arrive around August 27th. So aggravating. Funny how they took my money right away. This was a Groupon so I thought I was getting a good deal - never again will I use this company, especially if anything I need right away. Still waiting to see the quality of the product?? read more

***DO NOT USE THIS COMPANY***I placed an order on 12/09/18 and it still hasnt been received. I sent two emails, no response of course. They finally sent an email indicating that my cutting board was shipped, but the idiots did not include any shipping information. I thought getting my mother a personalized cutting board for Christmas would be a great gift, I just wish I dealt with another company. This company has horrible customer service, I wish I would have read the reviews first. Its understandable if the company is small or new, and needed additional time to process orders. But communication is key and this company will leave you hangin. read more

Never agian! I messed up my check out and they charged me 122.00 that's 100 over what I was supposed to spend. I figured no big deal I'll call and catch it right away. I have call this company 10 times the last 5 days and emailed 6. I have not received one call back or email. I'd like to say their customer service sucks but I cant even get ahold of them to find out. Looks like I am taking a hundred dollar hit for a 12 dollar groupon, WTF!!!! read more

I ordered customs pillows before on December 9th. It is now February 27th and still no pillows. I emailed customer service and have yet to receive any response. They never answer their phones. Seems like a SCAM to me... I get it stuff gets back tracked and business gets behind. Just any form of communication would've been great. I would give zero stars if it would let me read more

Stay Away...If you want any customer service, this is not the company you want to deal with. I placed an order for a gift on Oct 6th. 2 weeks into it I tried to contact someone about the status of my order. Sent many emails...BECAUSE THEY DO NOT HAVE A PHONE NUMBER ... I finally heard back on Nov 6 that my order had been shipped. The only reason for the one star is because the products aren't bad. Customer NO SERVICE at its best. read more

Lost order. No response. Repeat... With so many options online, don't bother with Quality read more

Make sure you order way ahead!!! Bought groupon on 6/23/18 ordered 3 personalized dog collars 6/26/18 with 5-10 day shipping. Received email stating there was a delay in shipment after 10 days. Finally called, sales rep stated there is an issue in the warehouse, but I had been resolved and that my order should be processed soon. I ask for compensation for the delay and he stated all that could be done was 60% off my next order. I stated I wasn't planning on ordering anything again and he said there was nothing else that he could do. I requested he cancel my order and contacted groupon for refund. Its also 7.99 shipping per item so I paid $18 for shipping + groupon. Never again. read more

First I tried to place the order and they were out of stock. I contacted Qualtry and they claimed to have fixed the error. I then placed the order and was told we would receive the item within 7-10 business days. I e-mailed again almost 4 weeks later and they shipped 1 of 3 stockings. I contacted them again and they are now refusing to ship the additional 2 stockings without charging me again for shipping. It was an absolutely terrible experience. I will never order from them again. read more

Terrible customer service. I bought groupons for multiple products. Website would only allow 1 groupon per order, so I had to place 5 separate orders with excessive shipping costs adding up quickly, over $75. Next, it has been 28 days since I placed my orders and have only received 3 of the 5. The 3 received took over 3 weeks which website states items ship within 7 to 10 days. It has been 28 days as of today with ZERO update on the 2 missing items. Not a single response to the emails sent, per the instructions by company with NO customer support live person to speak with or number. Located a # for company but everytime I call, goes to voicemail and no return call as of today. Do NOT buy from this company. read more