We called them the evening of the Friday after Thanksgiving. They returned our call within 20…read moreminutes and walked us through checking for some common issues. Our problem was quickly resolved. No charge.

Had an issue with water late at night, called at 10pm and they walked me through a few steps over…read morethe phone right then, when that didn't work, they were out first thing in the morning and solved the problem right away. They then proceeded to clean out filters, reset other systems and get me back up and running in under an hour. Highly recommend and will be using them moving forward!

Requested service talk to Kris on phone -problem sound like tank ;ok how much think be to change…read morebout $ $ ok they come change tank and price is more than double of the quote on phone -either Kris don't know what is talking about or he is just dam crooked sob far as the guys installing tank

N W Poole is responsive, prompt, knowledgeable and professional! We highly recommend them.read more

I highly recommend this company for residential well pump service…read more My well water had recently begun to deliver sand and higher than normal levels of fine silt. The 20 year old submersible pump had become mired in sand and was extremely difficult to pull up by hand but was eventually recovered and replaced. From the initial contact to the job completion, the staff were courteous, concerned about the problem I needed to be fixed and prompt to respond. The technicians and office staff were technically knowledgeable and had all the parts needed to diagnose and correct my well water problem. I judged the invoiced price to be fair and competitive.

This is not a company that I would recommend. Very poor customer service, unprofessional…read moretechnicians with no real experience. They arrived at my home and procrastinated for about 45 minutes until Pam the owner had to tell them what to do. Talk about milking the clock! I explaind to to Bryan the situation and he convinced me that the problem was the Check Valve which he said was on top of the well pump. This information was totally incorrect, he really had experience he would know that, Most high quality submersible pumps will have a check valve built in from the manufacturer at the discharge. So again waisted time, trying to diagnose something that was not correct. I think that he must have been on drugs or something because he was extremely figity and bouncing around like he just couldn't stay still. He was saying not so nice things about the boss and he was just on his phone constantly, whispering to the young man who looked to he about 18 and was not talkative at all. So they pulled the pump out put a check valve on the pump didn't even show me what they did before putting it back in the well, which seemed very shady to me. I turned the breaker on for the pump and again it was not fixed. Doing the same thing it did in the beginning. Why was the pump not tested first before installing the check valve, again lack of knowledge and experience. So needless to say the pump is ruined and will have to be replaced. The owner tried to con us into spending $2000.00 to replace the pump which they ruined, Pam acted like she couldn't get in touch with my father so that she could convince me to agree to the repair. I will add that the time they waisted for me was unacceptable and an inconvenience. I did not appreciate the unprofessional approach of the technicians and Pam. I would not recommend this company for any kind of water repair, they can not be trusted.

My project was a bit tricky and more than several have come to try to connect a new bathroom…read morevanity's plumbing to the wall. This process of selection lasted 4 months! I wish I had found KW Boykin first! They ruled out my best solution for an even better one! The consultation appt. expanded to the repair and in just one day, my project was finished! I can't praise them enough on communication w/courtesy, professionalism , price point, problem solving and knowledge. They did charge a fee, that I was not aware of unfortunately, so I'm glad they were able to preform the work.

Woke up to find we had no running hot water. Despite it being a weekend, Keith got back to me…read morewithin minutes and took quite some time to carefully walk me through troubleshooting, ultimately rebooting our tankless system, and everything has been working since. Several other plumbers didn't even bother to return our calls or check-in, even days later, despite the emergency nature. Will be using Keith for our plumbing needs going forward.

I recently had Mr. Jenks replace my well pump with several other components…read more Mr. Jenks is knowledgeable and professional. I think the workmanship is top shelf and the charges are fair.

The pressure regulator in my house failed, and my house had full city water pressure (which is too…read morehigh for fixtures and appliances). This is the second time I have used Optimal. They know what they are doing, everyone is polite, professional, work clean, and are respectful of your home. Since there is no such thing as a "cheap" plumber, they are not. They are the ONLY plumbers that will will use from now on. I used to be a contractor in my younger days, and know what good work is.

At the beginning of Memorial Day weekend, our hot water went to its final resting place. RIP. I…read morehad called my insurance company through my local utility to express my concerns. The customer service representative called around looking for contractors. No one was interested except for Optimal. In an hour, there was a technician at our door. They had a replacement the next afternoon. They were courteous and professional. They were done in no time. They saved our Memorial Day quest from a stinky host.

I needed a new backflow. Esteban called when he was 20 minutes away. Esteban and Tyler completed…read morethe job in under an hour. Both of them knew what they were doing. They were friendly and efficient.

I had a Kohler faucet in my shower that really leaked. Ben and Mason came out, figured out the…read moreissue, and suggested I contact Kohler to get the part because it should be under warranty. We did so, but Kohler sent the wrong part (not the part that Ben said we needed), which Ben discovered when he came out the second time to fix the faucet. So, we went back to Kohler, convinced them that Ben knew which part was needed. They apologized and promptly sent it, and Ben (and Mason) came out a third time -- it was the right part, and Ben promptly fixed the shower faucet. Big kudos to Ben, for his expertise, kindness, and patience, and to Mason for being his great helper.

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!