I called Quality Rooter and Plumbing for a spigot leak in the front yard. I have used them a couple of times and did not have any issues. They answered and came out a couple days later per our appointment. The guy looked at the issue and said it might take some digging and a little time. I said of course not a problem. He took a couple of pictures and said he would call me the next day or following day to come out and fix it because they were working on a big SDG&E project. I thanked him for coming out. Here it is two weeks later and I still not have received a call. Very unprofessional and I will never use this company again. read more

Communication - Poor, rude, curt, disrespectful Value - overpriced, gouging, lots of extras and too much talking to make job seem more serious Ethical - No! Dishonest and more like bait and switch Recommend - No! This is the company my HOA currently has a contract with...so I was told to use them and then battle back and forth over responsibility but I'm not your average woman. My Dad was a plumber so I know more than the average "girl". Invoice is a blanket invoice with hourly billing for a lot. Up charges for every piece of equipment and all work done. Really shameful actually when if they spent their time and energy in being honest about things it would come back to them tenfold but I am used to someone doing work and saying things like hey I just wanted to touch base because I got all set up and snaked X but it's not clearing so I got the longer snake and it's still difficult but maybe this isn't your responsibility anymore at this length and it belongs to the HOA etc. Or the toilet is clear but the sink is still slow probably just needs one of those sticks you buy at the hardware store and get a little hair and soap scum out. Ok have a nice day! NOT the case with "quality" just a call at the end to get payment. What an icky feeling from a service business. I will call someone else in the future. So should you. read more

We have used Quality Rooter and Plumbing when ever we need a plumber. Yesterday Eric came over to fix a leak we reported on the same day. I cannot be happier with Eric's service, workmanship, and expertise!!! I have had some other work done by their other employees and they are ALL great!!! You want the work done right the first time, call Quality Plumbimg, you will not be disappointed!!! read more

My kitchen sink got clogged on a Saturday morning. Leo came out that afternoon and fixed me up quick. He was friendly, competent, and left my side yard cleaner that it was when he arrived. read more

Eric and Joe were fast, courteous and professional. These two gentleman gave me a real education in plumbing 101, answering all my questions and concerns. Eric and his wife are the owners of Quality Rooter and she mans the office. Every interaction with her was pleasant, professional, educational and reassuring. I would highly recommend them!! read more

Joe was at our house first thing in the morning. He was very responsive, very professional and got the job done quickly and he made sure we were happy with his work. I highly recommend this company. They were extremely reasonable. read more

If you are looking for an amazing plumber who is a fantastic guy and extremely reasonable call Quality Rooter & Plumbing Inc. www.SanDiegoQuality.com. Not only did he resolve our plumbing issue but, after he cleared the line he walked me through step by step so I can be sure it doesn't happen again. We have been dealing with a worthless warranty company American Home Shield. They sent out subpar plumbers who were worthless. We had one company wanting to charge us $7,000!After almost three weeks without use of my washing machine and dishwasher I was desperate. I reached out the Quality Rooter and Plumbing and explained my issue. The office manager moved their schedule around someone could be dispatched to come and help. (Same day!) He worked for over a couple hours. , At one point he said, "If I can't unclog the pipe, it can't be unclogged. " Eric kept his word! Pipes are cleaned and I didn't have to take out a loan to do so. read more

Quality Rooter & Plumbing - Plumbing Near Me - El Cajon, California

See all

Great customer service. Anything that requires fixing is always stressful and time is of the essence. I was informed and updated frequently. The job was done quickly and sufficient. I will definitely recommend this company so quality and great communication, even though I was quite stressed and probably unpleasant to deal with they made me feel like a priority. read more

Eric and his team are excellent. Quality services our condo with line jetting on a regular basis. A BIG job. Eric will work his hardest to get the job done right. I have hired Quality to remove a water filter system under our kitchen sink and replace a garbage disposal. Reasonable rates. read more

Property managers don't use this company. They will take advantage and over charge. They double charged for a second visit when the plumber was already in the bldg working on a different unit. All that needed to be done was to confirm a wall was dry. When I called to ask if they can waive the second charge since it wasn't a special trip to re-inspect the person on the phone didn't really care about the request. She said the tech was there for 1 hour which should have taken 5 minutes. read more

I come back to this business time and time again. They are professional, responsive, reasonably priced, and very skilled at what they do. Dispatch is always responsive and courteous whenever I have plumbing issues (which is common in my old home), and Quality Rooter is always the place I call. Even though I never like calling a plumber, these guys make the process simple and easy. Eric, Cherilyn, and their team are top notch! read more

Our kitchen sink was completely clogged and if you have had to try living without a kitchen sink, it is not fun. Called Quality at about 0930 and they said they could get a tech (Joe) out between 1100 and 1300. The tech was slightly delayed and Quality called to let us know which is good customer service in our eyes and appreciated. Joe showed up at about 1320 and went to work. Our sink now drains better than it has in years and we are very happy we called Quality Rooter and Plumbing. Thanks Shipmate!! read more

The lady that answers the phone CHERILYN is very rude and mean. She won't listen to you she will talk over you and scream. She is really racist! If you have an accent she will yell at you and tell you unbelievably pricing. And do not piss her off she will double the price. She has zero customers service if you're in need of plumbing please do yourself a favor and use a different company. Cherilyn will make your life miserable than having plumbing issues. Worst person I have ever dealt with. read more

Thanks to Ed my bathtubs drain is all cleared! Glory! Whenever I call Quality Rooter they always send professional master plumbers to save the day! This is why o keep their number saved in my phone. I will not use any other company! read more

Ed was amazing! He spent over 2 hours at my place, which was well past 9pm solving my issue to make sure my home was safe from any more water damage. He was very attentive to detail and kept checking in on us as he was working to make sure no more problems were arising. The company got back to me extremely quick (as opposed to other companies in my area) and were very educated on all details I described. Thanks Ed!!! read more

What a sensational plumbing company with kind and knowledgeable employees. I had a leak in my old hot water heater and called Quality Rooter to come replace my unit. They showed up extremely quick and did an incredible job. Douglas, the plumber was very respectful and courteous. He was very enlightening and helpful on my plumbing questions and needs. Very Professional.... Thank you. I would definitely recommend this company to friends and family!!! read more

Quality Rooter & Plumbing - Quality Rooter - Hot water heater install - Plumbing Near Me - El Cajon, California

Being an architect, builder and Contractor for close to 5 decades, having used many different licensed plumbing contractors through the years, I have unfortunately experienced a general major decline in the quality of workmanship...and substantial increase in plumbing contractors prices! So, this morning, when I asked Quality Rooter & Plumbing, Inc to repair one of my toilets, I was pleasantly surprised when their service technician performed the necessary repairs in one short hour. I was also surprised and pleased that his work was very good, his personality was excellent, and he performed the necessary repairs in very short order. The Quality Rooter and Plumbing price was also very reasonable! I plan to use this firm on all of our future plumbing work, and gladly recommend them to others needing high quality plumbing and rooter work...at fair and reasonable prices. Larry W., Pres. DESIGN/BUILD SOLUTIONS read more

We are getting a new refrigerator and after we took the old one out and shut off the water supply, the valve broke. Water went everywhere. We called Quality Rooter and Plumbing on a Sunday and got a call back within the hour. Ed, the awesome plumber on call, was at our house in 45 minutes. He had to cut the wall and replace the pipe and valve. Ed did a clean job at cutting into the wall. replacing the pipe, explaining what he was doing and why. We have the peace of mind that we will be able to get our new refrigerator tomorrow and we will have water for the ice maker. read more

Quality Rooter & Plumbing - Plumbing Near Me - El Cajon, California

I came home from work to water damage in the kitchen. I was so nervous because it was after hours ...First called I made was to Quality Rooter. Cherilyn took my call at 6:30pm and was great! Not only that they had Joe in about 20 min at my house to fix the problem. They were just awesome! If you're looking for great prices and quality work I highly recommend them. read more

Within the past week, I've called numerous times and left multiple voice messages. No-one answers their phone...no-one calls me back! Same story for my contractors. I just need to schedule a simple water shut-off. They're the preferred plumber recommended by my HOA, but if they can't respond in a timely manner, what's the point? If they ever respond back to me and have a decent excuse, I'd consider amending this review. But until then, no call-backs get 1 star ¯\_(ツ)_/¯ read more

I would avoid them if you can. The woman who works their scheduling (Erica, I believe) was disrespectful over the phone. I had no idea why she was calling in the first place to schedule a plumber appointment and when I asked questions, she became irritated. Then, she insisted on a time that didn't work for us and when I said I would need to talk to our maintenance, she asked for our maintenance contact info. When I spoke with our maintenance over the phone, they actually explained the situation and said she would call again to schedule, they were unaware of any appointment that was confirmed. She called them to "schedule an appointment" without letting us know, I never heard from her again until sure enough, a plumber showed up at our doorstep one morning at 9 am, surprise. Erica called me to tell me to let them in, when I told her I didn't know anyone was coming, I wasn't at all surprised when I was met with a disrespectful attitude again. After being made to feel stupid, I got off the phone and grabbed my toddler and let the plumber know right now wasn't a good time and I was actually just on my way out the door, he then guilted me with how "I would be inconveniencing everyone if I didn't stay" When I said this wasn't my fault, he then pressured me with "can we stay without you" which I said I wasn't comfortable with that he then asked if he could come in anyways to take a look. Thirty minutes of debating later (in which I apologized multiple times despite nothing being my fault and not one person apologized to me) I was able to head where I was going while the plumber started the work in the upstairs unit. I was back just in time for them to start inside our unit. Bottom line, I was treated like an idiot over the phone and then two male plumbers that showed up made me feel uncomfortable and belittled when I was just trying to take my toddler somewhere. read more

Had an emergency plumbing problem. Joe was the plumber they sent and he came out immediately. He was fantastic. He showed and explained what was causing the problem. It was a challenging problem but he came up with a solution. What great service. read more

We called the day after the Christmas holiday for a hot water repair. They responded quickly and completed the repair within an hour. We would highly recommend. read more

Have been using Quality for many years. First came across them from my condo HOA. Quality was the on-site plumber. They did some amazing work - lots of issues at the condo complex. The entire team was super professional and respectful. Then I started to use Quality at my home and rental property. Once again, amazing work, very helpful, very reasonable. I could get in touch with them 24/7. They have come out on a Sunday to clear a drain for $100, they have done bigger jobs where I needed pipes replaced and similar. Regardless of what needed to be done, it was always done perfect and I always get nice people. Eric is especially wonderful as is Cherilyn who answers the phone and does dispatch. read more

It's really easy to forget how good you have it until things aren't working properly! As we moved into our new home, we noticed that our bathtub would flood when we ran the shower and attempted to flush the toilet at the same time. Our house only has one bathroom, so we were in dire need of a savior, who happens to be named Jose! When I got home from work, Jose had already completed the job and everything has been "easy sailing" since then. Thank you! read more

Drip... Drip... Drip...... That was my bathroom sink for a year until finally it was one steady stream of water going down the drain. Every time I went to the restroom it was like watching a steady stream of pennies washing away. I kept trying to get my husband to fix it but well...we all know how that goes. (Not to mention the backed up sink in the other bathroom...He was supposed to fix that too.) Finally at my wit's end, I called Quality Rooter & Plumbing on referral from a friend. They came out the very next morning. They were punctual, courteous and professional. The leaky faucet was a breeze for them to repair--they even had a replacement on the truck. They ran a snake down both drains and cleaned the pipes out. They then asked if I had any more plumbing issues I would like them to look at. They were cleaned up and finished in no time, all without breaking the bank. I'm always leery of plumbing contractors. This is a top-notch organization. I wouldn't hesitate to call them again or to refer them to friends and family. read more

Quality Rooter & Plumbing is not only my historical choice of Plumbers but also the constant choice of my entire Condo Community. Found myself in a situation where I needed to have a Kitchen Faucet replaced along with a dishwasher and disposal. A complete overhaul...So it was time for me to put in a call to Cherilyn, Quality Rooter & Plumbing Boss Lady! She took my requests, listened and answered my questions. I made an appointment day and time and Whoola...Joe, my plumber came and performed his miracles. The cost was beyond reasonable. Joe came in with suggestions on "saving money"...not spending more. What a dream Quality Rooter & Plumbing is...I would ABSOLUTELY RECOMMEND Quality Rooter from my phone call to Cherilyn to my Thank You, Joe as he was leaving my completed JOB. I would have given 10 stars if I had that choice. Ana Maria Jones read more

This is the second time we've received excellent service from Eric, the owner of this business. The last time he unclogged our bathtub. Today he fixed the bathroom sink and also the toilet problem. Excellent and honest service and works fast. Also, yesterday, Cherilyn who answered the phone was professional and a good listener. Today, she gave us a call to alert us that Eric is on the way. Highly recommend. read more

Excellent service at a very reasonable price. They came out right away and were charging me less than another company quoted just for the minimum. This is the second time I used them and I will certainly use them for all my plumbing needs. Cherylin and Jose were great! Thank you! read more

This is by far the most reliable plumbing company I've worked with! I oversee maintenance for a large portfolio of properties and Quality Rooter is who I call when we have plumbing issues. It has taken me a long time to vet a service as theirs. They have also never received less than a 5 star review from any of our tenants. I love how fast they are but most importantly how consistent their service is. Thank you QRP, Cherilyn, and Eric for all that you do. read more

I live out of the area and have a rental house. A friend referred me to Quality Rooter & Plumbing for a toilet repair issue because I had a bad experience with another much larger company. Cherlyn sent Joe to my property within an hour of getting the call! Joe was quick to assess the issue and quick to fix it the next day after I gave the ok! He also alerted me to other issues by sending videos. I was so impressed that he took the time to do that even though it didn't benefit him (Problem with tile around tub and flooring issues). My property manager just had to call them for a different issue with the kitchen sink lines. Once again, very quick to respond and fix the issue. I appreciate the communication and their patience with answering my question! The tenants are very happy too! Thank you!!!! read more

Just referred quality plumbing to one of my friends Andre. Their bathtub was full of poop and did not know what to do. They said they found quality router on yelp and I said yeah I've used them before give them a chance. $85 and it was fixed good job quality router. read more

Quality Rooter & Plumbing - Plumbing Near Me - El Cajon, California

Quality did work in my appartment complex and blocked handicap parking. under threat of a tow truck, they then moved to another resident parking spot, blocking them from being able to park as well. Contractor was extremely rude. Do not recommend. read more

Great company. Very friendly and affordable. Cherilyn is very friendly and these guys do great work.

Nice guys. Expert service with up to date methods of detection and repair. Never felt like they were trying to milk me for cash. Even had good advice for dealing with the bureaucracy of the city of San Diego since my leak was under the sidewalk. Quick to respond to my call. read more

I highly recommend this company!! From the first call I made today, the lady I spoke with was terrific and immediately made schedule revisions on her end to get someone out to our house in less than 2 hours! Ed arrived and he was so helpful and thorough, solved the problem and was very professional and kind. Do yourself a favor, CALL this company, they are so responsive and reasonably priced. GREAT service all around, thanks Quality Rooter and Plumbing!! read more

My review is just for a sewage inspection for buying a house. They were referred to me by my home inspector. I called them in the morning and they were able to come out later that same day. Eric and Joe allowed me to look on as they video inspected the sewer system, and when it was done took me through step by step how this particular sewage system worked (the house is on a huge hill), where all the clean-outs were, and what to look for if problems were to happen. Price for the inspection was 230, it seemed in line with competitors, and for a rush job was very appropriate. Would hire again for further work. read more

So dissatisfied and disappointed in the service. They were at my building doing the verticles and my bathroom.sink became clogged. Probably due to them pushing the stuff down through the pipes. When they told to call my hoa to have Quality bring in another plumber to fix it. So I call my hoa and they tell me to call quality so I go ahead and call them and they tell me it's after 330 we are on overtime now. I go ahead and tell the woman taking the call that they are still working in the building I am not sure how that is overime. She was beyond rude and I complained that the owner is also just as rude. She tells me I am the one with the problem! I am not an unreasonable person. I have had many dealings with Quality and every time the owner is involved it becomes a negative experience. Please do your selves a favor. Avoid these jersey as much as possible. I for one am going to make sure they loose the contract for my building read more

I have used a few plumbers in San Diego and will continue to use Quality in the future based on my first experience this week. From the initiation of service through the completion of the project, I was impressed with the team's professionalism and commitment to quality work. Eric is experienced, knowledgeable and was happy to take the time to answer any and all questions I had before, during, and after the project. I especially appreciated that he and his team were careful to leave the work space as they found it after a two day project. Cherilyn was responsive in handling my requests for appointments, estimates, etc. I will be calling them for future needs, and will recommend them to friends and family. read more

Joe arrived at a property to repair a leak that was discovered under the sink. Upon arrival the leak could not be identified. He did not give up! He continued to trouble shoot by running the water, dishwasher, and garbage disposal. He was able to find the source of the leak and made the repair! Very impressed!!! read more