I've relied on Matrix Plumbing & Services for three jobs at my house, including a water heater replacement. In every case they were on time, friendly, honest, and did excellent work. Most recently I had a leak in the main water line into my home. Bruce and Phil came out and did an excellent job of finding the leak and giving me an honest set of options to fix the problem. They fixed the problem and were able to leave everything clean and tidy (which was quite an accomplishment seeing how much dirt they had to dig up). I highly recommend Matrix Plumbing & Services, and I'll continue to call them for any plumbing help I need in the future. read more

$8,500 EIGHT THOUSAND AND FIVE HUNDRED this is what they asked me to fix 3x4 foot drywall with some simple work !!!! This is after me paying them $625 just to open the wall and stop the leak , their prices beyond normal charge !! WHACH OUT. read more

Matrix Plumbing & Services - Plumbing Near Me - El Cajon, California

We had the worst experience with this company. I honestly regret ever calling them out to my 71 year old mothers house. The customer service was a zero. We were treated poorly. And Over charged for a unfinished job. Did not take pictures of property content as need be when doing a full pack out. Packed my mothers personal belongings with mouse traps and dead mouse. Broke and ruined alot of my mothers furniture . Very careless and very disrespectful. Not organized at all . I would never recommend this company. Nor would I ever in a million years use them again. #whathappenedtogreatservice#Treatelderswithrespectandcourtesy#%!&* read more

Didn't realize how badly I got ripped off until I had another plumbing company out and do the work for half the price. I'll explain... I had a big leak from my water valve under my sink. I turned off the water to my building, Called around a few places, Matrix had the shortest wait time, so I went with them. Ricky came out and said it would be $250 (plus parts) to change out the valve due to "liability". I thought this was normal, so I had him replace it. He noticed the other valve was broken, so another $250 plus parts. $519 later, he wouldn't even turn the water back on due "liability" again. Today, I had another plumbing company come out to replace two other valves. The technician did the work in about 20 minutes. He said he had to charge for the full hour, and wanted to know if there is anything else he wanted me to do. I had change out two other valves just to be safe. So for him to change out 4 valves, with parts, the total came to $251. He was even nice to turn the water back on! read more

I am very disappointed in this company for several reasons. My brother called this company when I was out of town due to a copper pipe pinhole leak in the bedroom ceiling. When I arrived home, 2 days after leak, the furniture was packed in my small computer room and in the bathroom. Nails and screws were scattered in many places on the floor, white drywall was on the on the bathroom floor, wood floors on steps and downstairs, and frondoor concrete. This has destroyed my wood floors. The workers also broke my celing fan. The cost for this service (Remove celing drywall, remove bedroom furniture, detach carpet to apply fan blowers) $$ 5,057.83 Excessive cost. This is one reason home owners insurance is so high. I do not recommend this company read more

Was told by Robertson Plumbing that I had a problem with my main line (even though nothing was backing up). He contacted his buddy Rick to come out and put a camera down the main line to have a look. I looked on as they did this. Interesting thing that I found out a day later was that Rick looked at a plumbing issue at my brother's house. The initial response since his camera was BROKEN was to bust open their walls to find out what was going on. Glad my brother called for a second opinion since his problem was solved by snaking the line. Back to my problem...Rick and Robertson Plumbing said they need to trench inside my house, from one end to the other and replace the main line based on what they saw on the camera that suddenly worked. They said the line couldn't be sleeved or washed out because it was too brittle and could crumble if we went that route. They said that they would need to take out the vinyl flooring, remove drywall and that this would take approximately two weeks to complete the job. After an insane quote of approximately $30,000, we obviously got a second and third opinion. Both of those companies allowed me to watch as they put the camera down the line. First off, what I saw on their cameras (which turned out to be a very good thing) looked nothing like what I saw from Rick's camera. BOTH COMPANIES SAID I HAD NO ISSUES OR DAMAGE TO MY MAIN LINE! Yes, it is a 60 year old cast iron pipe. Both companies provided us with guidance to be proactive and preventative with the old aged pipe and it was nothing remotely close to $30,000! Do your research and get several quotes when thinking about getting work done by Matrix plumbing. read more

Precovid we used these guys several times and I had no complaints. I've had a few small jobs I wanted them to repair but no one answers the phone! Voicemail for appointments is full, managers voicemail full! Supposedly they are still in business, maybe they closed, no idea. Have to look for a plumber who answers the phone read more

We needed an emergency plumber late at night. The dispatcher Chrystal was very helpful they had their technician Issac out to my clients location with 30-40 minutes. The issues were resolved immediately. The communication from the technician was very clear through out the process. This company is very professional with great rates and don't try to over charge for thief work. They told us what the problem was when they cleared the mainline and options to fix it long term. I highly recommend them. Thanks for making our experience with you a great one and treating our client with respect and resolving their issue. Mandy Owner The Fix Construction Services Inc Ca license #1026495 www.thefixsd.com 866-884-3349 read more

We were doing a remodel/addition and were going to add a master bathroom with a walk-in shower. Instead of going with our contractor's guy, we did some research and went with Matrix Plumbing and Services. We called Crystal to schedule the walk through with Ricky to come out. He arrived on time, was professional, and friendly. He explained what he was going to do and make any recommendations that he noticed. The quote came back and it was more than fair! It not only included the new pipes for toilet, vanity and shower, but also included changing out the whole outdated cast iron plumbing system! Our contractor's bid was more money for less work! Super impressed with how quick and responsive this company was. I will definitely be recommending them to anyone I know that is doing a remodel or needs work done. Invoicing was clear and Crystal was super patient with answering all my questions. Oh! And yes, we passed inspection with flying colors! You definitely want to hire someone that knows what they are doing. read more

Angels are found doing some of the most curious jobs... Plumbing for instance. Ricky Diaz of Matrix Plumbing has literally has been 100% Angel. He has totally taken care of us again. To us he has been priceless. I would recommend him to everyone. Is a really good guy. Very knowledgeable about plumbing, and again he's not trying to get rich off any one customer. He has Great integrity and work ethics. Ricky Diaz of Matrix Plumbing. El Cajon It's crazy I never seen his halo or his wings get in the way once when he was working. Thank you Ricky read more

This was our first time using their services and let me begin by saying I'm overly joyed by their professionalism, and customer service. They were pleasant and worked fast even in this pandemic. Our garbage disposal was broken and they fixed it in 5 minutes. Don't waste your time going some where else. Ask for Phil and Bruce when you call !! read more

I can't say enough good things about this company. They were fantastic!! Ricky and Phil were very professional and knowledgeable. I had a last minute pluming emergency, they came out that day (within a few hours). They were fast, efficient and very patient with answering all my questions and giving me tips on how to prevent clogs. I would definitely recommend them to family and friends. read more

Professional, efficient and prompt. I was impressed by and appreciated the prompt services. Time is the most precious commodity so its always appreciated when people value your time. I highly recommend Matrix Plumbing and Services. They will not disappoint as their service is top notch. Tell a friend.... read more

Total: $0.00 Came out to my moms for a leak in her bathroom. After tightening up a fill valve in the toilet tank said he didnt feel right to charge her. I am so impressed. A honest repairman. Thats rare. They could have charged a service call fee and who knows what else ? read more

Ricky is hands down the best plumber. He is very professional. Super knowledgeable in all plumbing aspects and he is always there when you need. Will definitely be going to them for all my plumbing needs. read more

Sometimes you get lucky ! This was a company we called a year or so ago for some minor repair and they were great. Fortunately I saved their info and when we needed some garbage disposals installed (our home and a rental) they again proved their value. Ricky was on time, professional and very experienced. Got the jobs done quickly and well. Office staff smart and capable and easily reached. Wonderful company to deal with. As a former real estate broker and long time home owner I've seen my share of poorly run companies; it is a joy to find one that does what needs to be done pleasantly, fairly and perfectly! read more

I had the absolute pleasure of having Ricky (Raccoon) fix a leak in my ceiling pipes. As others say "Ricky is a Profession Plumber with a professional and pleasant personality." I received same day service, I knew right off the bat I was going to receive a professional job. I highly recommend the company Ricky works for and hope they are as Proud to of him as a we were to have him in our home. I was given some suggestions for sheet rock repair, and my ceiling looks like nothing ever took place, matched texture perfectly. Thanks for that tip Ricky... read more

Ricky was great. Broken sinks are never fun, but he made the process very easy. He showed up within an hour, gave me a free quote, and I decided to use his services. He gave me all my options and was fairly priced. Normally they charge extra on Sunday's, but he did not charge me the extra fee because he is not far from where I live (Santee. He's in El Cajon) This was an added bonus! He does all types of services and they have a 24 hour emergency line. Hopefully I don't have any more issues in the near future.... But if I do I'll definitely call Ricky again. read more

If you're calling a plumber, make it Matrix and your problems will be solved the first time around and FAST! This review comes after the second time I had Ricky out for two different issues. Both times he answered his phone and was there within hours and handled the issue like the pro he is. My first issue I had 2 other plumbers out over a fog horn noise in my garage when water was in use. The other plumbers were more concerned about time than my issue. Ricky discussed the issue, trouble shot and we agreed that it was the softener bypass valve. After 5 trips and an argument with the softener company (Rayne) he was right. The second time I called Ricky was 2 days before the close of escrow on the sale of the house. Sewer line clog. I called Ricky at 4:00 on Friday and he was at my house by 5. He snaked the drain and found a wad of paper towels probably stuffed down the toilet during an open house. Not only was he there like he was just down the street, he handled the whole issue in less than 30 minutes and I didn't need to take out a loan to pay him. This is what service is all about. Ricky is a jewel. Look no further and you won't be sorry! read more

We called Matrix after finding water on our floor in our master bathroom. The team has been amazing and helpful so far. They found the problem, found all the damage, removed it, discovered asbestos and lead, managed the abatement, and will soon take care of restoration and repiping. We haven't had to have any other companies or contractors involved, and they communicate with our insurance company. So far, so good! Thanks to everyone at Matrix. This has been a relatively pain-free experience. read more

I had yet another unfortunate issue at my new (yet very old) home recently. This time it involved a stoppage in my bathtub and toilet. It was a critical issue that needed to be solved ASAP! I found Ricky through my handyman who recommended him. They came immediately and worked tirelessly on unplugging the stoppage to no avail. Ricky came that evening personally to try and help. It was discovered that the problem was my sewage and drainage pipes, which needed to be replaced. It was a major repair. The ordeal was a great deal of money unfortunately but in the end, the house now has great 'guts' as Ricky put it ;) read more

Fantastic service and great people. Came quicker than they said they would and fixed the problem. Thank you!

Matrix Plumbing came on time and was great and provided great p.r. and most definitely will call them again when needed!!! Recommending them to my family and friends. read more

We called Matrix when we had an emergency at our property. A pipe in one of the backyards has burst and we had to turn off the water to all 4 houses. While most companies told us there was nothing they could do until Monday (it was a Saturday) or wanted to charge us $250 an hour (!!!), the people at Matrix were kind, understanding, and, most importantly, fair. Isaac came out quickly and solved the problem. He did not try to create issues to get more money out of us. In fact, he did everything he could to save us money. We were greatly impressed by the quality and speed of the work, as well. read more

Matrix plumbing was called out to fix a leak I had under my house foundation. They isolated the area, recommended to remove a fire hazard water heater and did a small investigation into a wall next to the water heater for any leaks. After replacing the water heater, which they did a magnificent job, cleaned up the area and Miguel took his time to do a wonderful job. He then called in a leak detector who only took minutes to locate the leak and another half hour to repair the leak with minimal costs. A very honest and group of professionals. Thanks Matrix, Miguel and Ricky. read more

Ricky was able to come to our house within a half hour of calling. Our tankless water heater was leaking and we wanted it taken care of before the leak got worse. He found the leak, ordered the part and was very knowledgeable. Ricky was friendly and helpful and cost was reasonable. He even did the annual maintenance on the tankless while he was here. It was great service. The next week, he called to check on the water heater. Everything was working well. We would definitely call him again if needed. Thanks Ricky! read more

Called Ricky on August 1 to see how much he would charge to fix my bathtub draining slowly due to the trip lever needing adjustment. Before even quoting me a price, Ricky suggested that I could do the job myself if I wanted to save some money and he spent the next 10 minutes guiding me on the phone on how to fix the problem myself and even pointed me to watch some videos on YouTube. This was an amazing gesture, he simply could have quoted me a price to make some money but he chose to divulge some knowledge to me free of charge. I was able to do the job myself and save hundreds of Dollars thanks to Ricky's coaching - Forever grateful, thank you. read more

Called Matrix to clean a clogged kitchen drain. Bruce the plumber arrived on schedule per the time window. Matrix also called me when he was on his way to let me know an exact time of arrival. He cleared and cleaned the drain quickly. Bruce knew what he was doing and he was fast and efficient. And he was careful to clean and disinfect the area where he worked. So, I am a very satisfied customer. Walt, Carlsbad read more

Ricky has helped me with many plumbing needs, big and small. From broken pipes inside walls to leaky drains, to installing a tankless water heater, his work is excellent. Ricky responds very quickly and schedules work right away. I have never waited more than a day for his help. I had several plumbing emergencies while out of town and Ricky was invaluable. He fixed the issues promptly, sent me before and after pictures so that I could see what was happening and spent time on the phone going over options and helping me come to decisions about what was best for the house. It's hard to find someone who actually cares about your home and about customer satisfaction and Ricky certainly cares about both. Thank you Ricky! read more

We had a nonemergency plumbing repair need and Matrix did a great job resolving it. Isaac arrived at our door on time and was knowledgeable and personable. He quickly sized up the problem, gave us an estimate and upon approval, executed the repair. We would turn to Matrix again if we had a plumbing issue. read more

Ricky and Cisco are the best! These gentlemen went above and beyond to help a mom out the day before Thanksgiving! I am grateful for their hard work and will recommend them to everyone needing plumbing services. They were punctual (even called to tell me they were 15 minutes way) and patient as I explained our problem. They made me and my pup feel comfortable while doing everything they could to fix our mess. read more

I want to thank Rickey for going out and taking care of my mother . She's said Rickey was very honest and helpful . She was very pleased with this company thx u read more

On April 18th, we ask these guys to come to my parent's house. The kitchen sink was leaking. They came right away and fixed it in most costly effective way. Their price was very fair and they communicated with us very nicely. My family and I were very impressed. Now our bathroom is clogged. I will be happy to write them another review if they do a good job again. There are not that many trustworthy plumbers around, so we felt lucky. Thanks Matrix! read more

We have a chronic problem with our mainline due to a bad remodel job a few years ago. We have a low spot (belly) in the mainline so about once a year, it gets sluggish and we have to have someone come out and clean it out for us. The guy we've been using for the last few years didn't return my calls, so I went on a search for someone new and was told about Matrix Plumbing (by another happy customer). They were on time, they were friendly and they did an excellent job. They offered up some suggestions as to how we might make the problem a little better and we will be looking into it. They were helpful and professional and they left everything so clean you wouldn't know they had even been here. The price was a little high, but we live in the far east county, so that's to be expected with travel time and all. I will use them again and wouldn't hesitate to refer them to friends. read more

High class service a a reasonable price. Punctual, professional and excellent job done by Ricky at Matrix Plumbing. I called 15 places before deciding to go with Matrix. Thank you. read more

I just had my shower fixed today. The handle was broken and would not turn off all the way. Ricky was very nice and professional and fixed it within an hour. My shower is now running smoothly. read more

Ricky came over to my house after a long day of working other jobs to help me out with mine. He did this on a single days notice. After listening to my issues carefully, he was able to provide the most affordable and logical way to solve my problems. Ricky even traveled to Home Depot to pick up some unique parts he needed to fix my pressure regulator. In the end, by carefully trouble-shooting my problem he saved me almost $1k and solved all my problems in a single Friday night. I highly recommend Ricky and Matrix Plumbing and Services Inc. read more

Our new refrigerator that was delivered yesterday was leaking water. The company sent a team to repair but said we needed a plumber so they turned off all of our water supply and left. It is Saturday so who to call? My husband found Matrix Plumbing and Ricky and Michael arrived at the estimated time stated. First good sign (prompt) Ricky and Michael looked at the problem and after I agreed on the price (I think it was very reasonable) went to the truck, found the correct part and promptly replaced and fixed the problem. These gentleman were very professional, no up-selling, and courteous. Took their time explaining what they did. It seemed like this whole process took 20 minutes total from me meeting them until they finished. I couldn't have asked for a great team of men and I will definitely keep their phone number handy if I have any plumbing needs in the near future. read more

I called yesterday and said I needed a new dishwasher installed. I said it needed an air gap, which required drilling, and could they do that. She said yes. She said they couldn't fit me in yesterday but could today. I said ok. I left work early today. Guy came. Can't install. Can't drill granite. Liability issues. They need to train the receptionists better. read more

Thank you Ricky for coming out and helping me with my AC line that was frozen. Really appreciate the honest information and the reasonable price. Five stars to you. read more