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    Quality Notary

    5.0 (2 reviews)
    Closed • 9:00 am - 7:00 pm

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    The UPS Store

    The UPS Store

    (155 reviews)

    Truly a gem in this community. SERVICE IS TOPNOTCH!…read more I am grateful to have this UPS store so closeby. I use it for my business address. The customer service is truly topnotch. The staff are all knowledgable, kind and helpful. I just got 7 heavy boxes that they helped me wheel out on a dolly and effortlessly put into my trunk. When I got home I realized how heavy they each were - LOL. We also use the notary service and printing services. Thank you so much for everything!!

    I've been coming to this UPS Store for years, but sadly I will never step foot in this store again…read more This morning (July 30, 2026, around 9:00 AM), I went in to return an Amazon package. The store had just opened, and there was only one employee behind the counter--a Hispanic male with short black hair. The day before, Amazon had delivered my item in the manufacturer's original shipping box (not inside another Amazon box). I followed Amazon's return instructions exactly. I packed the item back into the same original box and attached the prepaid shipping label that Amazon provided. Instead of simply accepting my return, the employee immediately accused me of lying about the box being the original packaging. I had to point out the old Amazon shipping labels that were still on the box (which I had crossed out with a pen) before he finally admitted that it was the original box. Then he continued making my life difficult by telling me my shipping label was "too big" and that I needed to make it smaller. At that point, it honestly felt like he was looking for reasons to argue with customers and refuse packages instead of helping people. Returning an Amazon package should take a minute or two, not turn into an argument. Thankfully, a tall Black employee with braids arrived shortly afterward and accepted my package without any problem. Unfortunately, this wasn't my first bad experience at this location. Just the week before, I had another Amazon return. Once again, Amazon had shipped the item in the manufacturer's original box. Amazon's return instructions clearly stated that no additional Amazon box and no shipping label were needed. I simply had to return the item in the original packaging. That same tall employee with braids insisted that Amazon would never accept it unless I put the manufacturer's box inside another box. I explained several times that I was following Amazon's instructions exactly, but instead of listening, I had to go back and forth with him before he finally told me I needed another box. Why am I being treated like I'm trying to scam someone when I'm simply following Amazon's return instructions? I've been a UPS customer for over 10 years, and I can honestly say this is the worst UPS Store I've ever been to. The customer service at this location is terrible. Instead of helping customers, they question them, argue with them, and make a simple return unnecessarily stressful. A good customer service experience means treating customers with respect, listening to them, and helping solve problems--not looking for reasons to create them. I have never felt so frustrated returning a package. This store has completely lost my business. I have also submitted a formal complaint to UPS Customer Relations because no customer should have to go through this just to return an Amazon package.

    The UPS Store

    The UPS Store

    (277 reviews)

    Mar Vista

    Recently lost my tracking receipt for an item I returned to a retailer. I came in without much…read morehope that I could get another receipt but was helped by the sole employee there on a Monday evening. Took a few minutes but was able to get another receipt and ultimately obtain my refund. Excellent help and service! This UPS can get busy but they are straightforward and do their best to be quick and efficient.

    Wonderful! I have had to go in several times the past few months and everyone I have dealt with…read more(all different employees) have been incredibly friendly and helpful. I always go here over the post-office. I have never had to wait in line. Not only that, but when they went to box something and I mentioned it was a blanket, they asked questions and saved me money! (it was something that could be a bit squished) They absolutely do not deserve the small amount of stars they have. If you sort by recent, you will see it is a ton of good reviews, unfortunately it looks like several years back they had a bad employee, but that person is gone now, but their ratings took a hit for it. They are quick, efficient..and as I said friendly. I am overly sensitive to rudeness and I have NEVER had a hint of an issue here. It can be a bit pricey, but what isn't these days! The parking lot is small, but if you are patient, you can usually catch someone coming out of the 7-11. There are def. times where it is dead empty and times where there is a line out of the lot. But I always get a space. Patience is key.

    Quality Notary - notaries - Updated October 2026

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