This motel was absolutely disgusting. When we went to our room, there were cobwebs above the door and running along an entire wall. It was clear the room hadn't been properly cleaned in a long time. Then at 7:00 a.m., we were awakened by a commercial truck right outside of our room making loud pounding noises that shook our room for about 20 minutes. I brought this to the manager's attention that morning, and she couldn't have cared less. Very disappointing experience. I would not recommend this place at all. read more

Where do I begin, Quality Inn is more a Motel 6, stains on sheets, Matress cover, and mattress, shower dripped the whole time we were there. Bathroom had many screws in it to hold it together. I had to wipe all the stands and table they had so much dust on them. Lamps were very dusty, cobwebs in corners of room. Chairs needed a good cleaning. Carpet not vacuumed. Coffee pot was not cleaned so i cleaned that also, Just filthy. I've stayed in several Quality inns but Not no more there getting worse and definitely Not a 3 star. Room 201 Luray VA read more

The man at the front desk was very nice. I assume he is the owner. The mattress was of good quality. The sheets were pilled. Every surface of our room was filthy. My wife always bring Clorox wipes and she used half of the container. They could do better. read more

I checked in to this inn expecting what I had saw in past reviews and what I had saw on Expedia. It was not at all. It was extremely disappointing and disgusting. The first room I checked into 205 was an immediate headache form someone smoking in the so called non-smoking room. After that me and my husband looked around and we noticed stains every and as for another room. Especially since I'm asthmatic. We were moved to a "better room " and this is where we took on look at the bed sheets and notice boldly fluid's , blood and hair. So much nicer right? Then moved to the ac unit dust everywhere. Blood on the sheets and bed. Seman stains on the beds as well and other body fluids. I was only able to get one night refund. For a two night stay there when I had only checked in 2 hours ago. Think twice before you book here. read more

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Tony and I reserved this hotel room on the website. Whenever we can we choose a Quality Inn or Comfort Inn to stay at This one was chosen for 3 factors, price, location and reviews. The front desk clerk was very friendly and nice. The pool is outside and open from 10 am to 10 pm Very clean Our room was nice, no complaints at check in. read more

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Overnight stay/work@weekend... After quite a few places, and several suggestions later, called this place. The receptionist answered all my questions quite patiently (believe me, I ask a lot ! Maybe too many. Nah) including safety, cleanliness to checkout/checkin and everything in between. Got there 7:30pm, the receptionist offered two room cards( I got to walk around and choose which one I wanted!) I choose the room on upper deck. Room was clean, bed spread did have a cig burn. But hey, I'm not buying the place. Bedsheets were clean. ( watched too much of Gordon Ramsey checking into hotels. Lol) I did by chance have my own throws which I used. It was nice, quite night. No dog fights etc at all. Tv, fridge, micro, hair dryer, iron, coffee/sugar. I personally didn't like the breakfast. One on my pancake was burnt but they served it. I mean, I know things get burnt when I cook. Just let me know, and I would have waited for another one . Servers were really nice,happy ( too happy for so early in the am) . Price was totally worth it. If you want a number, I paid 78$( healthcare discount, taxes everything) . Check out was simple,(8:30am) , throw the key/card and run. read more

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I usually try not to submit reviews, specially during these times of Covid. Unfortunately, this one has to be said. Check in was easy, we arrived a little after 3pm as that was the scheduled time. It did seem that the rooms were not ready quite yet which was a concern. Upon entering the room, the first thing we noticed was how dirty it was. The surfaces were covered in dust, the floors looked as if they had barely been vacuumed if at all. There was still a bunch of trash behind the TV stand and the Night stand from who knows how long ago. The bathroom may have been whipped down but for sure not thoroughly cleaned. Upon taking a shower I could feel how the pain was coming off the tube and sure enough it did. I had gone down to the main office the night before in order to see if there was a menu for the restaurant downstairs. Since we were given a 20% off coupon in order to encourage us to order from the room instead of going to the the physical restaurant. Which was good, or so I thought. In the morning, we tried calling the restaurant in our order and we were transfered, but nobody picked up. So, assuming they were busy I figured I would I could make everyone's life easier and just go down for take out. There weren't many people dinning in as it was set to close at around 11am, this is what we were told. There were Two waitresses attending orders, to which only one made the half attempt of wearing her mask on her chin (not covering her nose, nor mouth). It gets better.. I watched her lick her fingers, then hand another table their check shortly after taking the customers order no more than a foot away from their shoulders still not wearing a mask. The other young lady decided she just was not going to wear a mask at all. The food was certainly not worth the price as the waffles were dry and flavorless, the coffee was made as an americano which was just water and the best part is that the waitress who took my order asked if I wanted my bacon crispy, to which I did say yes. They came out soggy. Later on, after not eating breakfast. It was time to check out. Walking back to the hotel room to gather our things. We noticed that the cleaning service was throwing the dirty linens on the ground which is not a big deal at all since they were to be washed, but we also noticed that they were picking up the clean ones off of the ground as well, so if the sheets may have been cleaned at some point, they sure weren't cleaned once put back in the room. During check out, we noticed another person complaining about their room, so I know that It was not just our room who experienced this. Pros: The room was fairly quiet. Cons: Dirty Rooms, The food, The vending machine was sold out of almost everything, the lack of masks. read more

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Room was clean, free coffee in the lobby and room. Other patrons were quiet, low noise. Five stars for the restaurant team and food. Outstanding customer service and everyone serving was genuinely cheerful. The corn beef hash and fried apples were great. I work in industrial psychology in healthcare, and would be willing to research what makes the restaurant team work so well together, if I could. It was the most pleasant group of servers and co-workers I've ever seen. read more

This quality inn was quite a disappointment. The room was very dirty and we had to check out early....no refunds. We couldn't even use the shower because it was dirty and had a lot of hair in it. I was very upset due to having higher expectations for this hotel. read more

Do not go here. These guys double charged my card for 4 rooms despite me booking just 2 rooms on hotels.com. We have been going back and forth for almost 4 months yet no resolution. We have been basically cheated by these guys. read more

Clean room, no frills. Convenient walking distance to local businesses. Italian restaurant next door.

QUALITY INN IN LURAY, VA: I really didn't want to write this review and in fact I hoped all would have been resolved by now. On July 29 and July 30, 2021 we stayed at the Quality Inn in Luray, VA. We checked out the morning of August 31st. The next morning (Sunday) at our new destination, I realized I left my make-up bag in Luray. (This might seem trivial but the case contained over $160.00 in items including perfume.) I immediately called them and was advised I had to call on Monday as no one was there to confirm either way. When I called on August 2, 2021, I was told the cleaning person did not find anything. I told them I was SURE it was left there and they needed to ask the cleaning person again. They assured me they would and get back to me. NO ONE CALLED BACK! Reluctantly, on August 2, 2021, I called Choice Hotels to lodge a complaint. I was given a confirmation number with assurances of being called back. It is now August 18, 2021 and no call back. I am posting this review because items left behind by guests should be placed somewhere for at least one day in order to give the guest an opportunity to report the item left behind. In addition, Quality Inn and ultimately Choice Hotels should have given me the courtesy of a call back. I tried calling Choice Hotels to inquire as to the status of the claim, but I remained on hold 1 hour the first time and 45 minutes the second time before I simply hung up from frustration. I would definitely NOT recommend staying at any Choice Hotel or Quality Inn. read more

My family and I didn't expect much from the hotel and honestly were a bit scared to stay because of some of the reviews, but overall our experience was decent. When we first entered the room, it smelled slightly of cigarettes but we did our best to ignore it. My daughter went to the pool and said it was fine but had a few bugs and hair in it, which isn't to bad speaking it was outside. My husband woke up with his back aching badly, saying the bed was uncomfortable. My family and I agree the beds were not the best in the books, but fine for a one night stay. The workers were nice, and the room was bathroom was clean. read more

NO REFUND!?!?!? Used the room for maybe 15 minutes. It was dirty, dusty and had a chemical smell that gave me a migraine. Room wasn't up to covid guidelines and I felt I would get sick. Bed wasn't the advertised size. Ended up leaving and drove 2.5 hours in dense fog and rain back home. Wont ever stay here again. I called and asked nicely for a refund for my trouble and was met with a bad attitude and rude service from the "manager". read more

This place would have been ok if they had read the sign that said, privacy please. Paid the pet fee and sign an agreement. We had a sign on the door asking for privacy so the dog wouldn't be startled or accidentally let out. Upon returning from the caverns we found our beloved pooch running around on the second floor. The hotel staff took it upon themselves to ignore the sign so they could "change the a/c filter" If something would have happened to our dog my wife would have hurt someone. Thankfully he was ok but this was poor service on their part. We won't be staying there again. read more

OK for the price you can't beat it. It's centrally located and it has a little restaurant attached to it that doesn't look like much but it was actually pretty damn good. There was one or two crackheads running around outside earlier but they skedaddled pretty quick after their transaction. The place is a little rundown but again for the price it's totally worth it. It's very close to Shannondoah Valley national Park and it's definitely in a cute little part of town that has a small town feel to it.The staff was very nice and helpful. We had a first floor room and we didn't have any noise problems at all. The bed was firm but comfortable. I did not see any bugs or bedbugs. Housekeeping is provided upon request. There is no food included but they give you a 10% off coupon for the restaurant attached. There is a microwave and refrigerator in the room. There is no deposit required but they do hold the card so that upon check out if there is damage or smoking evidence they will bill you. If that makes you uncomfortable I would recommend having them examine the room prior to leaving. read more

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My husband and I stayed for 5 nights for a small vacay to see Luray Caverns. We got a room with a king sized bed on the second floor. Plusses -bathroom was spotless ; room was clean; bed was very comfortable (and my back is sensitive to bed quality!); the attached restaurant has awesome breakfasts and you get 20% off. Pool is well kept; fridge in room is cold Minuses - there are only 2 lounge chairs for the pool, they would only give us 2 bath towels and these are the smallest, thinnest towels ever; maid didn't replenish the shampoo, the ground in the back is littered with cigarette butts, this is a motel, not a hotel and I didn't realize that when booking, the tile floors in the outside common areas are dirty, garbage pails outside were overflowing at one point. This place was much less expensive than others in the area. At first I was kind of skeeved but (I'm still here while writing this review) I think I got what I paid for and would come back read more

You get what you pay for. I wish I had spent more. On the plus side, Linens appeared to be clean and bed was comfortable, so I got a good night's sleep. Staff was friendly. On the minus side, bathroom was dirty. Door mirror had fingerprints and body oils, floor dirty, soap tray dirty, toothpaste spots on the faucet, got lotion and conditioner but no shampoo, tv only gets analog channels so not great picture. read more

Awesome motel. Super clean rooms, super friendly staff and a restaurant on site aswell with an awesome menu. Nice quiet area.

Hotel staff said they are keeping my deposit because my room smells like smoke. After explaining no smoking occurred, hotel staff shrugged and told me they're charging me anyway because it is up to their discretion. It's only 20$ but still. read more

They were told from the beginning that our facility had a positive case and that we were isolating ourselves so we wouldn't take it home to our families because that night we didn't know whether or not we had been exposed. We have told them not to enter this room, to drop everything off at the door and that we would gladly bag everything up and sanitize everything prior to leaving. First they was asked if I had to stay 14 days. No, I do not! 2nd They was told that they would have to contact the health department to see if we were allowed to continue staying here. Mind you they had already spoken to the health department and they are aware of where they was currently staying. 3rd they called the GM which then says that our facility would be responsible for sanitizing the room. I informed them that we are paying out of our own pockets and that we put ourselves here. Not our company. Then I was told not to come to the front desk that if we needed anything to call (which that's what we have been doing the entire time) and for us not to leave our room. I'm sorry, but no one is going to tell me that I am not allowed to walk outside to get fresh air, no one is going to make me feel like I have a disease and treat me as if I'm a prisoner!! We put our health on the line to care for others who can not care for themselves. We can not help that unfortunately we have tested positive for something that is not only scary but it's keeping us away from everyone we love!! I'm sorry for the long post but I don't agree on how us essential workers were treated. I understand they are scared and don't know what to do. I get that because we feel the same way. However, the way that it was said was unacceptable! read more

It's a budget hotel and looks like one, but the rooms are clean and quiet, the beds are comfy, and the wifi works. What more can you ask from a budget hotel? And the Italian/pizza place next door is the bomb, you should try it if you stay here. read more

We were pleasantly surprised at the comfort of the room and the breakfast in the restaurant on site was the bomb! The room was updated and very clean with a superb mattress, down alternative comforters and pillows. The waitress at the restaurant was super sweet and was spot on with service and extras. The breakfast was an awesome value for the money, gigantic pancakes, yummy fried potatoes etc. Definitely makes our visit to Luray Caverns pleasant in this quaint town. read more

CUSTOMER SERVICE? ABSOLUTELY NOT. Dear Luray Quality Inn, you are the most unfriendly, unhelpful, rude hotel employees ever. And to the managers, wow. Is "avoiding customers" in your job description? My husband and I were driving across country from NYC and Luray was our first stop.. however, our car broke down on the NJ Turnpike and we ended up in a ditch on the side of the highway (Scary!). I called the hotel from the side of the road while waiting for a tow to see if they could move our reservation to the following night, they said they would talk to a manager and call back. They didn't call back. We had a lot to deal with that night, so I didn't call back until the next day. They told me only a manager could help me, and what time the manager would be in, so I called back when the manager was in, he was "busy" and would call me back. He didn't call back... I called AGAIN, no manager, and guess what? NO ONE EVER CALLED ME BACK. So, no one could help me but a manager, and a manger wouldn't call me... so I had to pay for the hotel I didn't stay in, plus a $200 tow, and a second hotel in New Jersey where we were stuck. I finally contested the charge with my credit card company, and was denied- most likely because a manager wouldn't call them back. Thanks for literally nothing. PS I signed up for Yelp just to write this. read more

If you are traveling with your "furry friend," do NOT bother staying here!! Although they allow pets, there is not a SPEC of grass on the property!! Where in the heck are you supposed to walk your dog?? When we posed that question at the desk, we were told that a half block up the street we could go up 6 steps and access a field. We were traveling with our 16 year old dog and they had put us on the 2nd floor in the back. Ok, pet-owners, just imagine first thing in the morning when your pet needs to go and you have to go the length of the building, down steps, up the block, up the steps to the field!! We asked if they could change rooms to one closer and on ground level...no go! There's more but I'll spare you! Just a warning... read more

Do yourself a favor and go somewhere else. The beds are rock hard, the room was damp and stuffy, and the whole place is pretty dismal. When I called to ask for another blanket I was told they don't have any. The only redeeming factor was the friendly waitress at the hotel cafe. I'll never go back. read more