I have stayed here before but this stay was just for one night. They helped us as soon as we pulled…read moreinto the parking lot and checked us in with no problems. We dropped our things off and started skydiving (and turned on the A/C while we were out). Well, when we got back to the room it was still hot and stuffy. So without any hesitation they were able to move us to another room with A/C (because I really needed the A/C as I was putting on my makeup for the Halloween Party)...the employees were so nice to help out and make it better. And that's why they are 5 stars....stuff happens, things break - and they were helpful and accommodating.

Well fellow Yelpers you let me down…read more It was very late and we had driven 17 hours and needed a comfortable bed. I booked a "suite" because it was rated 5 stars Not the case.

The staff is very friendly and helpful. The beds and pillows were super comfortable. The breakfast…read morebuffet was OK but did have a nice selection of items. We were staying right by the elevator and we couldn't hear the noise from it at all. Pet friendly with only a $25 per night fee for pets. We had two dogs. We needed an accessible bathroom and the toilet/shower area was great. One of the best I've stayed at. But the sink was outside the bathroom. It didn't have a towel bar and the soap dispenser was too high on the wall for a person with mobility issues. Downsides? The grounds are a little shabby. There was leftover construction material scattered around and there was a garbage area that needed painting and fixing up, A lot of guests were not cleaning up after their dogs and it didn't seem like the staff was taking care of it either.

I DO NOT RECOMMEND THIS HOTEL…read more DATE OF VISIT & LOCATION: I visited Arizona in June 2026 and stayed at the Holiday Inn Express & Suites in Casa Grande located at 805 N Cacheris Ct for two weeks. ROOMS: The rooms are adequate but starting to show signs of age with multiple layers of paint. This place looks a little old. There is a mini fridge but the one in my room was dirty, broken and iced over that nothing could fit inside. There was an issue because the mini fridge looked like you need a chisel to remove the block of ice that had formed inside. PARKING & PROPERTY: The parking lot is very small. The outside plants are all dying. Holiday Inn needs to treat the front area because I saw bugs out front. LACK OF CLEANLINESS: The room that I was assigned had dead bugs on the floor and trash under the bed when I arrived. The cleaning staff never vacuumed because if they did, they would have removed the bugs. The cleaning staff never put wash cloths, toilet paper or stocked the toiletries in the room resulting in me having to constantly ask for wash cloths, toilet paper, tissues and trash bags. Please note that I did not have a do not disturb sign on the door and I was out working 24 hours a day leaving ample time for staff to clean and stick the room. After I mentioned that there were bugs in my room, the manager reportedly put in an order for a full cleaning. I put notes on the floor near the places where there were bugs and trash. After that I returned to find the bed made and the bugs removed. However, the cleaning staff did not leave any toilet paper or towels. Again, I had to request face towels and a bath towel because during the clean g the cleaning staff had apparently removed everything from the room but did not replace anything. After all of that, there were still more bugs because this place seems to have a problem. They need to exterminate around the building more to keep bugs out of the guest rooms. Holiday, please do better. DIRTY POOL: This hotel made a gross error if old ting a large tree over their pool they constantly drops leaves. As a result, the pool is constantly littered with leaves and the staff only cleans it once a day. It was so hot while I was there so it made it impossible for anyone to use the pool in the day after the 1 time cleaning. At night when it cooled down the pool was too dirty to use and since it closed at 9 pm there was not much time to use it. UNPROFESSIONAL STAFF: There is young woman at the front desk who wears glasses and had long brunette hair. She is most pleasant snd professional. She tries her best to accommodate customers and suggest solutions. Unfortunately, there is an OLDER WOMAN who is sometimes there in the day and evening. She is usually dressed sloppily, and not at all professional. She makes no attempt to hear customers or make suggestions for resolutions. She is constantly grimacing and she is extremely rigid and very short and rude with customers. The male manager is also very short and rude. The lady who prepares breakfast was always very kind and on time but she too is unprofessional if a customer frustrates her by not following her rules. There was one morning that I observed her berate a customer in front of others because he failed to use the tongues to pick up his bagel. While I too would like to see everyone using tongues for sanitary reasons, I did not think it was appropriate for the breakfast staff to berate the customer do loudly in front of others. FOOD: The breakfast is included and very decent but not for the health conscious. The hot breakfast changes slightly each day. It usually consists of bacon or link sausages, premade mini omelets, frozen home fried potatoes, biscuits and gravy, and oatmeal with multiple available toppings. There are also a few cold cereals, cold boiled eggs, bagels, low quality muffins, cinnamon buns, and English muffins. You can also make hot pancakes if you choose. There are very few fruit options. However, if you are not there for breakfast you can ask them to prepare you a to go breakfast which is usually a bag with a bagel and cream cheese and a yogurt or fruit snd milk. The breakfast area has a coffee machine so you can make coffee, capuchin, hot chocolate anytime of the day and sit in the breakfast tv area and drink it or take it with you. The eating tea is pretty nice but the sofas are cheap and when you sit in one it almost sinks to the floor. So if you are pregnant or elderly, I suggest you sit in one of the cereal chairs instead. BATHROOMS: The hall bathroom on the main floor is clean and nice. GYM: Barebones. I do not know if this should be called a gym. It has only a couple of pieces of equipment. However, it is clean. CONVENIENCE: The only really good thing about this hotel is that it is minutes away from everything to include Walmart, Target, movie theater, shopping, eateries, drugstores and more. I don't like IHOP, but if you do, you can walk a few steps and it's right there.

Best hotel ever, great customer service and very clean rooms and facilty. I would really recommend…read morethe hotel to anyone

Third stay here in a couple of months and just as consistently excellent as ever. Since I went…read moreinto so much detail in the previous two reviews, I'll keep this one brief: OUTSTANDING service across the board - front desk, housekeeping, food/beverage Comfortable and CLEAN room Excellent and safe location Just not gonna stay anywhere else in CG! ___________________________________ This is an update - Well, here we are a couple of weeks after our first stay at Best Western Plus Casa Grande Inn & Suites and having a great time again. You just cannot beat the level of service here. We're treated SO well. Welcomed warmly, listened to, accommodated, it's all great. Not even just the front desk staff (Pam and Elizabeth, the manager, are totally awesome), but seriously every single staff member I interacted with was helpful and welcoming. This time in a suite instead of standard king. Great room. Really spacious. CLEAN and fresh. Great location. Safe. Easy parking and easy access (low curb for luggage, wide doors, etc.). Good breakfast buffet - plenty of selection including gluten-free options, not only pretty good food but good coffee and not only do they offer decaf, but it's GOOD decaf. And that's just the coffee in the breakfast room - there's a cool espresso machine in the lobby/dining area. Great water pressure again, good A/C, plenty of USB outlets, a nice couch and second television in the suite. I just don't see staying anywhere else in Casa Grande. And we won't. We'll continue returning here. ___________________________________ We've barely been here 24 hours but there already quite a few things we love about this Best Western Plus Casa Grande Inn & Suites. I gotta start out by highlighting the amazing, outstanding service. I had to call a few days ahead of time to clarify a detail, and I'm pretty sure - in retrospect, having now met her in person, that it was Pam who handled my call, because she was pleasant and personable. Plus I called ahead the day of check-in to see if we could check in a little early and she accommodated the request cheerfully, and she turned out to be the one who checked us in. She was warm and welcoming, and the check-in experience was flawless. And I had several interactions with her after check in, each one pleasant and helpful. But even housekeeping (you heard me - yes, housekeeping, and we're only here for two nights) staff were friendly and helpful. I returned to the room to find housekeeping finishing up the room, no big deal, so I went downstairs to hang out in the lobby and planned to go back up in 10-15 minutes to see if the room was finished. Not FIVE minutes later, Pam comes over to let me know that the room was ready. Housekeeper called her to let her know, and she let ME know, in turn. WOW! Who does that? That is knock-your-socks-off service! Now, the details. - Hotel overall and the room itself are clean and even fresh-smelling. - USB outlets at the bedside and one on the work desk - strong WiFi - Free parking - Great location (not only central but nicer area that feels safe) - Complimentary breakfast - Cool espresso machine in the lobby - Spacious room - Excellent water pressure in the shower (and sink) - Not only a microwave, but a virtually full size refrigerator - MUCH bigger than the standard mini-fridge. And colder. You can comfortably store food/leftovers and beverages in it. - Cool window blinds - Air conditioning worked really well Areas for improvement - just one for me, and this is personal preference; the mattress was a little soft for me, and the pillows a little small, so the mattress slid out away from the headboard as I sat up to watch TV a couple of times. Not the end of the world, but a minor inconvenience. We will absolutely stay here again when visiting Casa Grande.

Here's how my stay started. Upon arrival I was third in line. Behind calls that kept coming in…read more The mystery more important than the reservation. Then a cop walked in because there was some sort of domestic issue there. We got to our room and no ac was on. It was 103 when we rolled into town Our room has wallpaper peeling everywhere. The walls and ceiling look water damaged. Bathroom was small and needs updated. Location is near. Interstate and plenty of fast good and gas stations. Would not stay again.

This was the perfect stop while driving thru to Florida! Very inexpensive, great breakfast and…read moresuper friendly staff. Rooms have fridge and microwave too!

After some less than stellar stays at Motel 6's traveling west bound on I-40, it was awesome to…read morefind this Motel 6 on our trip home eastbound on I-10. Last minute on a Friday night, rate $80 - no pet fees. Room was king size bed, clean, comfortable AND a microwave & fridge.

This place was $95, absolutely horrible! It smelled like burnt something, blankets had cigarette…read moreburn holes in them, everything was dirty, if I hadn't had been driving fir 15 hours I would have gotten my money back and moved on. Do Not Stay Here!

Stopped by to dump my rv after Country Thunder. It was on the pricey side at $30 but they did it…read morefor me and since I had a rental rv the helped problem solve why my black tank was not dumping. They were so kind and did all the tricks to see why nothing was coming out. We did the toilet fill and flush, we stuck a hose down there too. It wasn't until they crawled under the Indie camper and found a SECOND black tank pull. Thank goodness because if I returned it full Indie camper rental would charge me over $380 to dump the black tank.

Old yet comfortable Quiet and peaceful…read more Wonderful for campers Would like to come back to here. Every thing was all ready and in place to check in. Very nice

Very bad outdated, not clean, owner very rude, smell marijuana on the hallway. I book for 3 days…read moreand gave me the last room upstairs far from the stairs. I am 75 years old and I asked the owner very rude lady if I can get a lower room because my arthritis and knees not be able to go up and down to even bring my luggage. She said no room available. There are only a few cars and impossible they are fully book. The hotel very dirty and outdated. Hallway smell marijuana. The owner never let you go to the reception room always outside talking over the glass window hard to hear. The photo posted on their website is deceiving not the true picture of the inside the room and outside. Don't believe on the photos and it is a lie. Insect inside the room and bathroom. Not healthy environment they should not be a hospitality they just want money never improves and spend to clean the hotel. Sheets where very bought a used bad secondhand bedding which label were from another hotel.

When we walked in, there were bugs on bed. NO BLANKET PERVIDED pool is not swim able picture. It…read moredoes not match the hotel, and the person running is never at the office. We didn't even get a do not disturb for our door it was over 100 degrees, and they made us wait outside. There is so much more DO NOT RENT FROM HERE

You get what you pay for and this place is good enough, not more or less. At $100 even (after…read moretaxes) for a room without a pet, it's not super-affordable, but it's much more reasonable than the literal hundreds some Tucson hotels are charging right now during the Gem Show. The elderly man receptionist is a little dry, but is courteous and helpful enough. Inside the room, there are various signs of disrepair and cracks/patches in the walls. Whatever. The bathtub/shower faucet is tricky and the first gush of water comes out brown from rust, but soon enough it is clear. What do you expect; it's the middle of the desert. The bathtub water never really heats up but the shower water comes out as hot as you want; it's hard to understand how flipping one little switch affects this, but it does. The giant-screen flatscreen TV is likewise finicky and many of the cable networks it is "subscribed" to don't seem to have reception, but who cares, I was there to sleep, not watch junk. The heater works, and does so right away, but on high setting, the fan is just too noisy for you to be able to sleep (or talk to someone, or understand the TV, or keep your sanity). There is a microwave and coffee machine and fridge, all of which look to be in fair shape, which (assuming they work--I did not try them) would actually make this a pretty decent value for a Ben Franklin. All in all, no severe complaints. I have had much worse in the greater Tucson area in "cheap" rooms.

Rooms was clean. Beds were comfortable. Staff was friendly. I would stay here again. Great value…read morefor the price!

We visited the Duke Restaurant and bar a few days ago. I was expecting to get my 1/2 lb juicy rare…read moreburger, just like I remembered. Everything was perfect until I got my 1/2 lb juicy rare burger just like I ordered it. Well it turns out they don't have a single 8oz or 1/2 lb single burger. What they did was put two frozen thin paddies on a bun, rare, not able to grill 1/8 inch patty rare because once you put it on the griddle it's so thin it's medium right away. So everything was fantastic and the service was out of this world but I'll never go back for a thin double medium burger that I can get at burger king for half the price. So it's back to Bedillons for my weekly fantastic burger.

Amazing food! Fresh and delicious! My husband surprised me…read morewith this hidden gem in the desert! So peaceful. Beautiful scenery. Our food did take a bit longer but of course cook to order, and you can taste it. We will be back. We parked by the shade and kept our car cool!

The main part of the room, minus the bathroom was in pretty decent shape. Not pristine, but…read moreworkable. The bathroom was a mess! Like a tiny vortex of abuse and neglect there was almost no surface that hadn't been mistreated. The door- Delaminating on the back side. Didn't meet the doorjam, even when the door was locked. And with a giant repair on the front side where someone may have punched a hole in it. The wall- Flagrantly large, repaired but not repainted hole just above the toilet paper roller. The shower- A generous, crumbling, pooly repaired hole. And the perfect location for the entrprising Peeping Tom/slalker/weirdo to place a discreet video camera. The ceiling- Who doesn't appreciate a little, festive dollop of blue green toothpaste on their ceiling. C'mon. It was gross. I'm not sure what else is available in town but you may want to look eslsewhere. $85 one night 4 people

WORST PLACE EVER. Yelp needs to add 0 stars matter fact negative because the fact yall calling this…read morea hotel? calling this a hotel is just a crime. Absolutely disgusting. The things i've seen in this hotel is vile i felt dehumanized just walking into this monstrosity of a room. On top of all this disgust I delt with you would THINK the customer service would be at the very LEAST decent , wrong. Super rude, didn't fix the issue didn't refund me didn't move me to another room. NOTHING. they did NOTHING. couldn't understand what they were saying no americans working there. It's giving underground , no health inspection no nothing. Best believe this place will be taken down for these outrages rooms.