The staff is very friendly and helpful. The beds and pillows were super comfortable. The breakfast…read morebuffet was OK but did have a nice selection of items. We were staying right by the elevator and we couldn't hear the noise from it at all. Pet friendly with only a $25 per night fee for pets. We had two dogs. We needed an accessible bathroom and the toilet/shower area was great. One of the best I've stayed at. But the sink was outside the bathroom. It didn't have a towel bar and the soap dispenser was too high on the wall for a person with mobility issues. Downsides? The grounds are a little shabby. There was leftover construction material scattered around and there was a garbage area that needed painting and fixing up, A lot of guests were not cleaning up after their dogs and it didn't seem like the staff was taking care of it either.

I DO NOT RECOMMEND THIS HOTEL…read more DATE OF VISIT & LOCATION: I visited Arizona in June 2026 and stayed at the Holiday Inn Express & Suites in Casa Grande located at 805 N Cacheris Ct for two weeks. ROOMS: The rooms are adequate but starting to show signs of age with multiple layers of paint. This place looks a little old. There is a mini fridge but the one in my room was dirty, broken and iced over that nothing could fit inside. There was an issue because the mini fridge looked like you need a chisel to remove the block of ice that had formed inside. PARKING & PROPERTY: The parking lot is very small. The outside plants are all dying. Holiday Inn needs to treat the front area because I saw bugs out front. LACK OF CLEANLINESS: The room that I was assigned had dead bugs on the floor and trash under the bed when I arrived. The cleaning staff never vacuumed because if they did, they would have removed the bugs. The cleaning staff never put wash cloths, toilet paper or stocked the toiletries in the room resulting in me having to constantly ask for wash cloths, toilet paper, tissues and trash bags. Please note that I did not have a do not disturb sign on the door and I was out working 24 hours a day leaving ample time for staff to clean and stick the room. After I mentioned that there were bugs in my room, the manager reportedly put in an order for a full cleaning. I put notes on the floor near the places where there were bugs and trash. After that I returned to find the bed made and the bugs removed. However, the cleaning staff did not leave any toilet paper or towels. Again, I had to request face towels and a bath towel because during the clean g the cleaning staff had apparently removed everything from the room but did not replace anything. After all of that, there were still more bugs because this place seems to have a problem. They need to exterminate around the building more to keep bugs out of the guest rooms. Holiday, please do better. DIRTY POOL: This hotel made a gross error if old ting a large tree over their pool they constantly drops leaves. As a result, the pool is constantly littered with leaves and the staff only cleans it once a day. It was so hot while I was there so it made it impossible for anyone to use the pool in the day after the 1 time cleaning. At night when it cooled down the pool was too dirty to use and since it closed at 9 pm there was not much time to use it. UNPROFESSIONAL STAFF: There is young woman at the front desk who wears glasses and had long brunette hair. She is most pleasant snd professional. She tries her best to accommodate customers and suggest solutions. Unfortunately, there is an OLDER WOMAN who is sometimes there in the day and evening. She is usually dressed sloppily, and not at all professional. She makes no attempt to hear customers or make suggestions for resolutions. She is constantly grimacing and she is extremely rigid and very short and rude with customers. The male manager is also very short and rude. The lady who prepares breakfast was always very kind and on time but she too is unprofessional if a customer frustrates her by not following her rules. There was one morning that I observed her berate a customer in front of others because he failed to use the tongues to pick up his bagel. While I too would like to see everyone using tongues for sanitary reasons, I did not think it was appropriate for the breakfast staff to berate the customer do loudly in front of others. FOOD: The breakfast is included and very decent but not for the health conscious. The hot breakfast changes slightly each day. It usually consists of bacon or link sausages, premade mini omelets, frozen home fried potatoes, biscuits and gravy, and oatmeal with multiple available toppings. There are also a few cold cereals, cold boiled eggs, bagels, low quality muffins, cinnamon buns, and English muffins. You can also make hot pancakes if you choose. There are very few fruit options. However, if you are not there for breakfast you can ask them to prepare you a to go breakfast which is usually a bag with a bagel and cream cheese and a yogurt or fruit snd milk. The breakfast area has a coffee machine so you can make coffee, capuchin, hot chocolate anytime of the day and sit in the breakfast tv area and drink it or take it with you. The eating tea is pretty nice but the sofas are cheap and when you sit in one it almost sinks to the floor. So if you are pregnant or elderly, I suggest you sit in one of the cereal chairs instead. BATHROOMS: The hall bathroom on the main floor is clean and nice. GYM: Barebones. I do not know if this should be called a gym. It has only a couple of pieces of equipment. However, it is clean. CONVENIENCE: The only really good thing about this hotel is that it is minutes away from everything to include Walmart, Target, movie theater, shopping, eateries, drugstores and more. I don't like IHOP, but if you do, you can walk a few steps and it's right there.

Third stay here in a couple of months and just as consistently excellent as ever. Since I went…read moreinto so much detail in the previous two reviews, I'll keep this one brief: OUTSTANDING service across the board - front desk, housekeeping, food/beverage Comfortable and CLEAN room Excellent and safe location Just not gonna stay anywhere else in CG! ___________________________________ This is an update - Well, here we are a couple of weeks after our first stay at Best Western Plus Casa Grande Inn & Suites and having a great time again. You just cannot beat the level of service here. We're treated SO well. Welcomed warmly, listened to, accommodated, it's all great. Not even just the front desk staff (Pam and Elizabeth, the manager, are totally awesome), but seriously every single staff member I interacted with was helpful and welcoming. This time in a suite instead of standard king. Great room. Really spacious. CLEAN and fresh. Great location. Safe. Easy parking and easy access (low curb for luggage, wide doors, etc.). Good breakfast buffet - plenty of selection including gluten-free options, not only pretty good food but good coffee and not only do they offer decaf, but it's GOOD decaf. And that's just the coffee in the breakfast room - there's a cool espresso machine in the lobby/dining area. Great water pressure again, good A/C, plenty of USB outlets, a nice couch and second television in the suite. I just don't see staying anywhere else in Casa Grande. And we won't. We'll continue returning here. ___________________________________ We've barely been here 24 hours but there already quite a few things we love about this Best Western Plus Casa Grande Inn & Suites. I gotta start out by highlighting the amazing, outstanding service. I had to call a few days ahead of time to clarify a detail, and I'm pretty sure - in retrospect, having now met her in person, that it was Pam who handled my call, because she was pleasant and personable. Plus I called ahead the day of check-in to see if we could check in a little early and she accommodated the request cheerfully, and she turned out to be the one who checked us in. She was warm and welcoming, and the check-in experience was flawless. And I had several interactions with her after check in, each one pleasant and helpful. But even housekeeping (you heard me - yes, housekeeping, and we're only here for two nights) staff were friendly and helpful. I returned to the room to find housekeeping finishing up the room, no big deal, so I went downstairs to hang out in the lobby and planned to go back up in 10-15 minutes to see if the room was finished. Not FIVE minutes later, Pam comes over to let me know that the room was ready. Housekeeper called her to let her know, and she let ME know, in turn. WOW! Who does that? That is knock-your-socks-off service! Now, the details. - Hotel overall and the room itself are clean and even fresh-smelling. - USB outlets at the bedside and one on the work desk - strong WiFi - Free parking - Great location (not only central but nicer area that feels safe) - Complimentary breakfast - Cool espresso machine in the lobby - Spacious room - Excellent water pressure in the shower (and sink) - Not only a microwave, but a virtually full size refrigerator - MUCH bigger than the standard mini-fridge. And colder. You can comfortably store food/leftovers and beverages in it. - Cool window blinds - Air conditioning worked really well Areas for improvement - just one for me, and this is personal preference; the mattress was a little soft for me, and the pillows a little small, so the mattress slid out away from the headboard as I sat up to watch TV a couple of times. Not the end of the world, but a minor inconvenience. We will absolutely stay here again when visiting Casa Grande.

I stayed here for one night about a week ago and it was ok. This hotel is by far the most expensive…read morein the area and more expensive than most Best Westerns I've been to because it's a "Plus." The one night cost me $265 after taxes and I booked a double queen room because that was the only option available at the time I made my reservation about six weeks ago. Single bed rooms have marginally lower rates and are around $230-250 per night after taxes. There are other hotels on this street with lower rates but the only reason I stayed at this hotel is because I needed one more credit to get bumped up to the next rewards level with Best Western. The Best Western "Plus" hotels are marketed as a higher tier and I'm sure some of them are, but most of the Plus hotels I've stayed at are pretty much the same as a standard Best Western (including this one) and in a couple of cases, worse than the standard. There are drinks and snacks available for purchase at the front desk but the employee at the front desk said I could grab a couple bottles of water. Breakfast is served from 6am-9am on weekdays and 7am-10am on weekends. Thy have the typical options like sausage patties, eggs, diced potatoes, cereal, fruit, granola, waffles (you have to make them yourself), bagels, toast, and a special mix of scrambled eggs with cheese, sausage links, green onions, and jalapenos. The food tasted alright but the hot items were a little undercooked. The employees are nice and offered to get me something else if I needed anything. I was here for less than 12 hours because I got in really late and had to leave really early the following morning. I might stay here again, but only if I can't get a room at one of the other (cheaper) hotels nearby.

Busy hotel. A lot of construction workers stay here. Rooms…read moreare clean and quiet. Rear parking lot is large and can accommodate RV. Pool is nicely layer out with towels and lots of chairs. Hot tub is sand filtered and has sand in the bottom. Bar and rear is open in the evening. Happy hour specials are good. Burger and pizza were worth the price and tasty. Pool table and juke box made the bar area lively. Large selection of breakfast chooses. Regional specials as well! They were really decorating for Halloween.

First time at this Hotel, it's an older place in Downtown which was convenient. Had the double…read morequeen room. Reasonably priced, clean and room was remodeled. Lots of negative Yelp reviews, no complaints or problems encountered. Will stay again for an overnight stay. Have been happy with Airbnb for multi-day stays.

Well traveling in Arizona we decided to spend the night at the holiday in express in Casa Grande. I…read moremade the reservation while we were in route. Unfortunately it was made through a reservation center rather than the hotel itself. When we arrived the receptionist was friendly. I discovered that the reservation service had not listened to my questions and had omitted the pet fee. Fortunately the receptionist was understanding and honored the price. After a long day driving her help and understanding was welcome. Her name is Kiara. For an extra $7 we got breakfast. The room was clean and comfortable. It needed some updating. There was rust in the bathroom. The drapes gapped. The bed was comfortable. Breakfast was at the adjoins restaurant. It was a buffet with a good selection. Would stay there again. Thanks Kiara.

Stayed for 3 nights and it cost almost $900. This place is in serious need of a makeover! The…read morebathtub was laced with black mold (at least I think it was black mold) and the bed was hard as a rock. The receptionist was nice and the buffet was decent but for that price I could have stayed at a motel 6

First time at Baymont by Wyndham in Casa Grade. Pre-check in on line was easy. Front desk was…read morefriendly. Room was clean, bed was comfortable, TV worked and refrigerator was cold. Not much more you can ask for in a one night stay. Passed on the complimentary breakfast. Room was pretty standard, furniture did not seem to fit room, but no big deal for one night. Been in better and been in worse.

We only stayed one night. There was no soap provided by the bathroom sink which is outside the…read morebathroom. If you want soap you have to get it from the shower dispenser. They only provided a lotion dispenser by the bathroom sink. There was only 1 coffee cup and no water cups provided so we shared. We went to get coffee and there were tables but not enough chairs. It's the little things that are overlooked that are so frustrating to travelers.

My room was very quiet and clean, except for a few crickets which would be expected in warm…read moreweather. Breakfast area was rather oddly located, clear across the property. Breakfast was adequate considering the price point. Water pressure in the shower was extremely good, as well as the air conditioner. I'd stay again if the need arose.

We were in a pickle came down to Arizona during spring training and all hotels were booked or…read moreexpensive.. as we were driving down the freeway heading to Bisbee and were getting tired.. I had been calling all over we saw a sign on the freeway for the next exit a quality inn We didn't find it right away we stopped at two there hotels and they were hole in the walls one actually wanted $375 a night mind you it was already 10pm We decided to get back on the freeway and had to drive down to make a you turn and we saw the Quality inn yay! Lucky they had one room a bit high in price but it was gonna do Front rest was extremely sweet very helpful Got to our room and it was very nice and cozy Clean! Beds were so comfortable pillows great Bathroom was clean water pressure was good and very comfortable water temperature Air conditioning worked great We had a goods nice rest

This hotel wasn't bad. It actually looked kind of disgusting. But, they had a mini-refrigerator,…read moremicrowave, and a coffeemaker. I don't drink coffee so the coffeemaker wasn't needed (well, except for my brother). My mom used the microwave to whip up some tea, and I used the mini-fridge to cool my water. They also had a TV and free Internet access. The Internet access was pretty quick. There was cable TV. Everything was pretty cool. The beds were big enough to fit us five. The bathroom was tiny but perfect since I don't care if there is a big bathroom or not. I had a good night. I was comfortable. Though, I had to wake up at five in the morning to get back on the road to Mexico, the reason for our travel.

Ok, I have a very mixed review. The room was clean and the the bed really comfortable. But they no…read morelonger have staff. You have to check in at a kiosk where you talk to a human on the screen who is located Elsewhere. When I asked about staff I was told they were on break. I had trouble getting online and went to the counter a couple of hours later. Still no one. I went back to the kiosk where a woman was asking for help because her GPS brought her to this hotel but she was supposed to be across the street. The kiosk person could not help her. I asked the kiosk person for help with the internet and she read the answer to me - restart my internet. I did it right in front of her, showed her my phone, and that it was not working and she told me again to restart the internet. When I asked when a person would be back at the hotel, she told me the person had just stepped away for a break. When I explained that the person must be on a two hour break... she read another page and explained that no one would be back and that staff had left at 1:00. The doors do not lock at night. It did not feel safe. In the morning, there was some food out out but no bowls or plates. And again, no one around to help. I will not be back and will likely avoid all Super 8s from now on.

What a GREAT bang for your buck. Wonderful people run it, very friendly and accommodating. I…read moredefinitely recommend this place. Eggs, and sausage included in their breakfast, which is a lot nicer that your usual continental breakfast. Thanks to the owners for a GREAT stay!

For a dump in the middle of nowhere, this was a pretty good place. The other customers are the type…read moreof typical riff-raff (not a word) you would expect to see here. The rooms were pretty beat up and old but still comfortable and allowed for a descent night of sleep before a full day of driving. They offer a full breakfast which is a great money and time saver for the highway traveler after driving through a dust storm. The pool was closed based on inclement weather so my kids were pretty upset as they intended to swim across the southern states of America. The coffee was weak and the mattress was too soft but you know what...I liked it here.

Could not recommend a better place to live it is smooth fast easy with all the paperwork. There…read morewere no hiccups no sketchy stuff and we got moved in right away.

I Had 4 plants in Home Depot 5 gal buckets and a BBQ on Friday, they told me I had 4 days to toss…read morethem, or I would fine on Tuesday (4 Days Later) if they were still there. It has been three weeks and looking at the courtyard, it seems like I and a few others were the only ones that had to do this! There are still plants in buckets and BBQ all over the place in both courtyards. So, if you move in here? rules do not apply to all just some of us! With this, I will be leaving this apartment complex and you shouldn't