I expected more from Hilton. We stayed for 2 nights. I messaged the hotel to let them know we were…read morearriving late. After driving 6 hours from San Diego, I went to the front desk to get extra keys and ask questions. I was greeted with a sign that read something like "we have stepped away from the desk but will return soon...." So I waited about 5 minutes and nobody came. There was no bell to ring or anyway to get attention. Then I noticed someone in the office wearing AirPods and on their phone. I walked closer so they could see me out of the corner of their eye and they came out and greeted me. She was very friendly which was nice, and I get that it was late but I feel like she could have been more aware of people coming to the desk, and maybe that someone leave a note letting her know there would be guests arriving late. We got to our room and it was nice and clean. The beds were comfy and we slept. The next day we went to breakfast and the chef was very accommodating for my daughter who has celiac. They made a fresh gluten free omelet for her on a clean pan. As we were getting ready to go out for the day, I went to get some ice and as I walking into the hall I noticed a maid with a clipboard. I told her I would like to have our room made up while we were gone for the day and asked if I should remove our dnd sign now, or wait until we left. She said "wait until you leave, we'll be sure to make up your room". We left around 12:30 and returned around 10:30pm. We came back to our room and it was not serviced at all. I called down to the front desk and asked to have towels brought up. I was told we had to come down to the desk to get them because they didn't have anyone to bring them up. The next day as we were departing around 8am, my daughter and I went down to the lobby to get Starbucks for the road. It was not open. With a sign right in front the read, open daily 6:00am... Then the front desk lady walked over apologetically and informed us that the Starbucks would not be open but if we wanted just a regular coffee they could take care of us at the restaurant. I said no... she apologized again. 1. If you are expecting guests arriving late. Be ready for them when they arrive. 2. If a guests specifically asks you to have their room made up and you assure them it will, then follow through and make sure that happens 3. Hire someone to make room runs, you're a Hilton not a motel 6 4. If you're going to have a Starbucks in your lobby, make sure you have people to run it. Or remove the sign that says Open daily.

Great room close to my venue. Enjoyed an excellent dinner prior to my concert…read more Very quiet and clean . I didn't use any amenities such as the gym or pool so can't really comment on that. . I always stay at hiltons. They are the best?

This is our 2nd stay and we will continue to stay here anytime we visit Chandler. The staff have…read morealways been welcoming and helpful. It's a Great location- close to a mall, the downtown area, great restaurants and more. We booked a suite and it was a comfortable 3 night stay. Loved the games in the lobby. We played foosballl, pool, chess, pacman... And made use of the onsite gym. A lot of equipment and space. Easy walk to a few really good restaurants. A few notes - the in room fridge wasn't working great but they said they were working on getting them all replaced. And this stay vs the last they charge about $10 per night for parking in their outdoor lot, but if you're a member of the rewards program maybe it's waived(?)

This hotel is quite new, the rooms are large and have good storage for clothing, hooks for hats and…read morecoats, a work desk, Keurig matching, mini fridge and microwave. The bed was pretty good, no sink holes though I prefer a firmer mattress. The workout room was excellent for this size and class of hotel, very large and fully equipped and in good condition. The pool also looked nice and clean, however I could not use it as we had rain the day we stayed. There is a lot of road noise from Frye road and 3/4 of the rooms will have this noise, so request a room that faces south. Fortunately, at night the car noise was less and we wore ear plugs so were able to sleep. We stayed on a Saturday night so were not woken up by work traffic since it was Sunday morning. During the weekdays, I image the morning rush hour, which starts early in the Phoenix metro, would be very hard to sleep through.

I'm a little late writing this review, but I stayed here while waiting for my place to be approved…read moreand move in ready. This is an amazing hotel. Every staff member was extremely friendly, and each time I visited the front desk, they were welcoming and helpful. Free parking and affordable The happy hour was fantastic, and the breakfast every morning was my absolute favorite. The hotel was clean, comfortable, and well maintained. The beds and pillows were very comfortable, making for a great night's sleep. Overall, this was a great stay. If you're passing through the area, I highly recommend it.

Located off the 202 plenty of parking. Clean hotel with evening bar/kitchen on site. Free…read morecontinental breakfast. Clean hotel with outdoor pool and hot tub. Rooms are clean. Beds are comfortable. Shower has good water pressure. Staff very friendly and helpful.

This location is as fantastic! It was close to many of the things we were trying to do during our…read moretrip including parks and a lot of restaurants. The room was spacious and large. The bathroom was a little dated and worn feeling but everything worked as it should. The room as whole was clean. Breakfast was standard hotel food. Fine but nothing over the top. Staff was friendly enough. The fitness center had everything for a solid workout including some dumbbells and cardio equipment. There is an outdoor pool but we didn't use it. It was filled with children every time went to go look. I would come back.

We really enjoyed our visit to the hotel here! We booked…read moresuper last minute and wanted low cost but quality which can be difficult at times but this place showed up. Plenty of amenities and free breakfast + coffee, the room was clean and ready. It was a great room with single bed and bathroom. Our had a shower , no tub. Plenty to watch on the live tv and just enough space for all our stuff. The staff were kind and helpful, place was easy to find and access and we would recommend this to anyone.

I recently stayed at the Crowne Plaza Resort in Downtown Chandler as part of a group conducting a…read moresite visit before a conference to be hosted at the same hotel in November. I was delighted that we experienced such positive customer service, good food and drinks onsite, and nice accommodations. I ordered a room with two queen beds (though I later learned I would be heading here on my own). As an IHG status member, I received an upgrade to a king-bed suite upon my arrival. The suite I ended up with had a nice living area, a kitchenette, a very comfortable bed, and a balcony (though only to the neighboring street). The staff at the front desk were incredibly helpful with any questions I had. While my colleagues all received a $ 5-off-a-drink coupon, I received that plus a free beverage at the bar. If I didn't want alcohol, I could go into the store and pick up a food item of my choice, which was quite generous. While I didn't have time on this visit to use the fitness center or the pool, I had the opportunity to check out those spaces, which I look forward to using when I return (if the pool is heated in the Fall). I also got a tour of the property, which has great meeting spaces for a group of 150-200 people. I also visited the bar in the lobby and the on-site restaurant, both of which had great service, tasty food, and beverages. I did pay extra for parking, though I had no other choice, and the price was reasonable at only $15 per day. As the Crowne Plaza is a part of the IHG® One Rewards, you can pay $225 USD or pay 40,000 IHG points to become an InterContinental Ambassador for 12 months. This comes up a guaranteed one category room upgrade, guaranteed extended 4pm check-out, one complimentary weekend night per year, Platinum Elite status in IHG® One Rewards (and the corresponding benefits), complimentary mineral water, complimentary internet, dedicated check-in area, single room rate for double occupancy, restaurants & bars credit of up to USD20 for every stay (depending on location), and complimentary breakfast for one each night you stay (Mainland China only). Note that Ambassador benefits only apply to actual InterContinental Hotels. Platinum Elite status includes 60% bonus points, Hertz Gold+® Five Star Status, welcome amenity at check-in, early check-in, 2 PM late check-out, and more. Platinum Elite benefits apply to any IHG property. I certainly recommend that someone in Chandler, Arizona, looking for a hotel consider this as an option. It's certainly worth it! I look forward to returning.

We have been coming to this IHG resort for the past five years and have always enjoyed our stays,…read morewhich makes this experience even more disappointing. This was, without question, the worst stay we've ever had. Our experience at the bar was completely unacceptable because of the bartender, Zeus. He was extremely rude, confrontational, and unprofessional. We waited more than 15 minutes while he refused to take our order, despite serving or acknowledging others. During the interaction, he directed racist language toward us, which was shocking and completely unacceptable in any hospitality setting. No guest should ever be treated this way, especially at an IHG resort where professionalism and respect should be the standard. The Food & Beverage Manager needs to address this situation immediately. Someone who behaves this way toward guests has no place representing the hotel. We have supported this resort for five years, but after this experience, we will seriously reconsider returning. We hope management investigates this incident and takes appropriate action so no other guests have to experience what we did. 1 star.

Checked in for a 3 night stay....and we were told to scan some QR code to pay for parking. This is…read morenot Disneyland, this is some podunk part of Arizona with nothing else around it. PAY FOR PARKING? $50 for 3 nights to park in their big old empty lot! No security guard, not gated area, nothing. WHAT am I paying for? That right there will guarantee I'll never stay here again! $50 to park my car in their lot. SMDH

My husband and I had the pleasure of staying at Home2 Suites in beautiful Chandler, Arizona. First…read morelet me say that the entire staff that we came in contact with were very kind and friendly. It's a rare thing to find that these days whatever you guys are doing keep it up! The coffee is delicious! The room was clean, comfortable and had a homelike atmosphere. My only complaint was the parkingwhy is this not factored into the room price? My husband stayed in Home2 Suites in Birmingham, Alabama and he didn't have to pay for parking. Same organization Hilton, but no parking charge there. Other than that we loved the hotel! Thank you.

I've stayed here multiple times when traveling to the Phoenix area for work…read more Rooms are comfy and include mini fridge, microwave and smart tv. The staff is very friendly! We utilized the meeting space, and breakfast, snacks and lunch were all facilitated by the hotel. The food was really good!!! And I really liked the snack variety. Great location!! Lots of restaurants and bars are all within walking distance.

We have stayed a few times here in the heart of Old Town Chandler from San Diego. The moment you…read moredrive up the valet are so friendly and upbeat. Actually all staff , from the manager to the front desk to housekeeping are absolutely fantastic! They all have friendly and upbeat personalities! It's refreshing! The rooms are spacious. The carpet may be older but the rooms are super clean and smell fresh! They are also very accommodating as far as Downtown music and being so close to live entertainment, they provide eye sleeping masks and ear plugs. If you want to be in the heart of downtown, there will be fun music and tasty eateries, with the super yummy Back Alley Backyard just feet away! So many great restaurants/grills/bars/coffee shops in abundance. It's so nice that the front desk staff greet everyone walking in with a sincere smile and they get to know you by name. We definitely will continue to make this Hilton a favorite when we make the journey from San Diego! Thank you, for always going above and beyond! Thank you always, for the warm welcome!

PRO - Mini fridge is very deep & gets to 38 degrees!…read more- Staff was very nice & professional CONS - Desk was clearly not wiped down, lots of debris and dirt - Two small drawers in closet space with no door - No microwave but there is a communal one next to the ice dispenser - Shower door does not fully close but it's long enough that no water got out. - Bathroom door is a slider, which is annoying for siblings, lol. $150 a night; peak Holiday pricing. Thanksgiving

They were very busy but attentive, kind great customer service and the drink was very good and they…read moregot it to go for me

UPDATE - AUGUST 2025 (TWO YEARS LATER):…read more DO NOT STAY HERE. DO NOT TRUST THIS HOTEL. I stayed here from June 26-29, 2023 while doing training at Aspen Dental. On my last night I woke up with a BED BUG BITE ON MY HAND, pulled up the sheets, and found BLOOD SPOTS ON THE MATTRESS. I went straight to the front desk. The clerk brushed me off, rushed me along, and never moved me to another room. They "cleaned it" like it was nothing. NO MATTRESS ENCASEMENTS. NO PROPER INSPECTION. ZERO ACCOUNTABILITY. That negligence followed me home. Within months I had a FULL BED BUG INFESTATION IN MY OWN HOUSE. Thousands of dollars gone. Countless sleepless nights. Two years later, I am STILL dealing with the fallout of this stay. And here's the kicker: I am NOT the only one. This hotel has a PUBLIC HISTORY of bed bugs: * Sarin T. (4 years ago): "BED BUG ALERT - live verified bed bug in the box spring, hotel refused liability." * Joseph B. (4 years ago): "BED BUG ALERT - woke up with 10+ bites overnight, management brushed it off." Now my case in 2023. Same story. Same property. SAME COVER-UP. This is a pattern of negligence, not a mistake. And shame on ASPEN DENTAL for knowingly putting trainees in this dump. If you value your health, your sanity, and your home: STAY FAR AWAY FROM THIS HOTEL. Bed bugs don't just ruin your night. They follow you home and can ruin YEARS of your life.

Traveling through Phoenix. Close enough to access Gateway Mesa Airport without having to pay…read moreexorbitant high rates for a hotel stay. Easy to access the 202 for a fast drive, especially for an early flight. Quiet, clean, spacious. Friendly staff. Like other reviewer mentions, great water pressure and hot water that doesn't run out!

This resort is pretty isolated, so plan accordingly. There are 3 restaurants: one on the pool…read more level for breakfast, lunch & dinner. There is a cafe/bar for lunch by the pool. The 5-diamond restaurant is booked months in advance and crazy expensive. There is a micro-Starbucks on the lower level but no stars or prepaid card use. Around the corner from them is a bar with appetizer options. Sit by the fireplace & sip your coffee. The resort is HUGE, so get used to a stroll to most venues. It's generally a long way from the lobby to your room, and from the self-park to the lobby. If you don't care about a view, book a basic room. The more expensive standard rooms are the same size, but have better views on higher floors. Executive, Governor and Presidential suites are definitely bigger. The public areas are exceptionally well-kept and extensive. There are lots of places to explore on the property, plus golf, spa, a horse stable next door & casino gaming next door, if you're so inclined.

Part of Marriott, Sheraton Grand at Wild Horse Pass is a popular spot for vacation/get-aways,…read moreconferences/meetings, and as a wedding venue. We stopped by here after having a spa day near by, and we enjoyed the main lobby upstairs - They have some stores located on the lower floor, and their entryway is nice. They have a couple of restaurants and a bar area for both staying and non-guests. If you're lucky, you may catch a live music performance! +large resort +live music