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    Quality Inn & Suites

    1.3 (66 reviews)
    ModerateHotels
    Open Open 24 hours

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    Rusting Door
    Catherine d.

    Disgusting hotel!!!! The staff was ghetto. The guest were loud. The hallways smelled like smoke, no matter where you were. The girl at the front desk had to be put in her place. They seem to think everyone who comes in is Worcester trash, well honey corporate will be contact you very soon. You'll soon know just who I am. She was getting loud completely forgetting she had other guest to check out, a guest had to intervene. The guy working the night shift gave us the wrong information, and her reply was basically stating that they put him on the night shift because he doesnt know what he's doing. She decided to talk mess to another employee, thinking I didnt speak spanish or understand spanish. What a clown....literally, a clown with dark lipstick, she dressed and looked a mess! Be careful who you let in your room, most of the staff does not wear uniform! Some smoke smelling woman knocked on my door, saying she was housekeeping. She had no name tag and uniform. I had the common sense to decline, shortly after I realized most of the staff didnt have uniform on. And if they did they didnt wear it in a professional manner, much like the gothic front desk girl. Maids would be cleaning rooms and leaving their phones out in the open. The woman serving food, was also eating breakfast while serving. Left her cleaning supplies on the dining table while she was having conversations with guest and eating! We constantly checked our car to be sure noone stole it or broke into it, thats how bad it was. The back door was always unlocked, so anyone can come in!! I've stayed at The Plaza Hotel in NYC to the Holiday Inn Express and I have neeeeeeeever experienced a place like this! Choice Hotels are a huge chain, so are they allowing this to happen! We were here to visit a sick friend and because of it also being a holiday we had no choice, once we decided we wanted to change hotels mid reservation. All the other smart people booked the better hotels in the area! I'll listen to the reviews next time, and book elsewhere from the start. Do not stay here!!!! You're better off staying at a motel 6!

    Note the grey/brown grime in the lower left hand corner between the red and grey stripes.
    W. M.

    My husband and I made the mistake of booking this room in Quality Inn (QI) without checking reviews and all I can say is that the name "QUALITY INN" IT A COMPLETE OXYMORON and that I am grateful that Hampton Suites was directly across the street and had vacancies. The lobby was okay but the hallways were dark and dingy with old gum and other inappropriate objects worn into the actual carpet fibers. Water damage was visible on several walls. We overlooked this as we believed the hallways might be undergoing renovations and that the rooms would be well kept and inviting. When we first entered the room, the bright white and comforters looked clean but when I placed my suitcase own the bed, I noticed the red stain and dinginess. As I looked around I noticed the carpets had not been vacuumed well and several areas of carpet had major stains. The chair by the bed was filthy. I took the below photos and showed the clerk, his rooms were unacceptable and that we were checking out. He gave us a refund. DO NOT GO HERE.

    Hair and stain
    Sherman Y.

    I hope this review can help people understand what they are getting themselves into. I took my experience very seriously. ZERO star for this place ! We booked 3 rooms through hotwire starting it as a 2.5 star hotel while on a family road trip. We got in pretty late (10:30pm) and the front desk checked us in. The lobby area seemed ordinary and clean. As we were moved into our rooms it was whole other story. The room smelled horrible, it can only be described smell in a zoo thr carpet was full of that smell so there was no escape. The beddings were dirty, old, stained and hair on it. Furnitures were old and nearly falling apart. The bathroom was old and musty. We checked all three rooms and none of them came close to acceptable. We asked to switch rooms and that's when we realized NOT only were the rooms horrible. This place was full of drug addicts walking around, sitting on stairwell and creeping up around corners. Okay, maybe I can deal with bad rooms for one night, lock the door and ignore the druggies but ONE thing that screamed leave the place ASAP. We watched the front desk employee making keycards for these druggies without checking ID or confirming if they really stayed in that room. All they said was, I left my key for room ###, and he makes a key for them. This happend at least THREE times. I finally figured to call Hotwire and inform them, we got our full refund at left at midnight. We also noticed the windows were unlatched in all 3 rooms and we were on the ground floor. I am not surprised if people have died in those rooms. I hope this review would help others and beware.

    Do not book this place unless you dont mind filth! Our room was in a seperate building but the directions given were extensive and we took a wrong stairwell. As we walked up to the 3rd floor (because there is no elevators) there was a banana peel and 2 empty chip bags just laying on the floor in the stairwell. My family and several other guests were directed to the next building where there was blood on the walls in the hall. Upon entering the room, I saw a smashed centipede on the ceiling, children's stickers all over walls and appliances. There was hairs on the tub in and on the side. No hand soap available. No screen on the window and a broken hair dryer. The table leg was also broken though we didnt use it. 2 square pillows on each bed, I will say the sheets appeared clean though considering what the rest of the room looked like, I can't say for sure. I was also told at the front desk that the tv wasn't working but that they were trying to fix it, which it was. We were up by 6am because we werent comfortable and opted to check out early. We packed up and got to the desk around 735 am. No one was at the desk but there was a sign saying they were tending to another guest. I stood there for over a half hour waiting. I spotted a bottle of industrial bug spray behind the desk and took a pic. Some hotel employee who had previously walked by with a large trash cart came over to the desk at the request of one of the several guests waiting to check out and he just ended up taking our room key cards and we all walked out. WHAT A NIGHTMARE!

    Im no exterminator, but these definitely look like bed bugs to me. I did notify the hotel clerk so hopefully they'll do something about it.
    Savannah B.

    The staff were nice and all. But as I'm anxious about bugs, I looked everywhere possible before going to bed. Woke up and there were six bugs on the walls. I posted the pictures here as well to show everyone. I was disgusted and annoyed. I did let the clearly know. You get what you pay for but I didn't pay to be eaten! Update: I asked someone who works in the field and he said though they look similar to some breeds of bed bugs, they most likely aren't. But is still definitely an infestation of some kind.

    Blood spatters on the wall
    Robert U.

    Come for a rest. Stay for the blood, mold, hair, dust and constructions debris; oh, and don't forget the feces-laden bathroom light switch and the very reliable popcorn-painted-over smoke alarms! Here's what I submitted to Choice Hotel's customer service as well as their executive leadership (with no response to date). "It wasn't until morning when the true rubbish of the room was apparent, as seen in the attached photos. The room was dangerously dirty - especially the climate system/air blower that is struggling to fill the room with mold and dust. It is nearly impossible to think that unit has ever been properly cleaned or even dusted off. There was drywall and paint debris all over the floor along with years of dust (clearly seen directly under the mattress). What appears to have been a smoke alarm was sprayed completely over with ceiling "popcorn". The light switch in the bathroom was horribly stained and appeared to have visible fecal matter on it. The corners of the room were filled with cobwebs. The refrigerator was smashed and dented as was the furniture it sat in; and it smelled of mold inside. Best of all, the TV had some type of symbol literally carved into the screen and the clothing drawer had long hair and what appeared to be blood stains inside it! Possible blood splatter/droplets can be seen on the wall all around a mirror as well." I wish I was making this up but you can clearly see all of the above mentioned and more in the disgusting photos I sent to Choice Hotels. Even in an emergency you are better off to sleep in your car than stop at this deceivingly "choice hotel". It is filled with dangerous issues and health concerns.

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    90% sure there was a puke stain on the wall so we bailed. This place should charge by the hour...

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    Review Highlights - Quality Inn & Suites

    They have juices, a pancake maker, yogurt, cereal, pastries, bagels for breakfast...

    Mentioned in 2 reviews

    Read more highlights

    Homewood Suites by Hilton Worcester - Guest room

    Homewood Suites by Hilton Worcester

    (30 reviews)

    $$

    I have to say I was pretty impressed by our stay here…read more We were just in town for the night to visit some friends while we were doing some other shit in the area. GF and I were arriving separately and they were easily able to accommodate her arriving before I and checking in even though I made the reservation. They have what I assume is free parking, unless it was baked into the bill somewhere, which I didn't automatically expect. The location is pretty good, right at the end of Shrewsbury street and within a few minute walk of restaurants and Wormtown. The room was really big and had a kitchenette which was fucking adorable. The bathroom was lovely. The bed was comfortable. The view was pretty good too. I thought I heard footsteps at one point in the morning coming from the room above but I could have been dreaming. Nothing ear plugs didn't fix. I would definitely stay here again.

    husband and i stayed here on 9/23/2025 for a sleep token concert at the dcu center. we loved how…read moreclose of a walk it was so we left our car there for the concert. would've been a 5 star stay because the whole hotel was clean and lovely but the person at the desk might've had a rough start to his shift and was kind of rude when we got there when i asked about our digital key because i hadn't received it, we weren't mean to him about it so the attitude was unnecessary. and got unnecessary attitude over giving the breakfast attendant a rotten orange to throw out

    Hilton Garden Inn Worcester - Guest room

    Hilton Garden Inn Worcester

    (102 reviews)

    $$

    The room itself was clean and the bed was comfortable, which made it easy to rest after a long day…read more The location is also convenient, especially if you're visiting downtown Worcester, since most places are just a short drive away. However, I did run into a few issues during my stay. the room was generally clean, a few small details felt overlooked, like slower-than-expected Wi-Fi and some noise from nearby rooms that made it harder to fully relax at night.

    Let's get our scream and psycho on! Let's hear it for Scream…read moreConn 2025! Where are my Ice Nine Kills Fans We have arrived! We are here to check in and parking is across the street from the hotel. You can park in front of the hotel while you check in and grab a few bags. It's highly recommended that you park then go to the room after check in . The hotel had the lobby decorated for the Scream Conn event. You can take your picture and use different props for that terrifying scene that you will need to remember this epic moment always. The room was a double standard room with two beds. It was clean and comfortable. The room will accommodate what you need for the convention . As a bonus this hotel and most of the rooms could use a redo and make over. For what we need it's perfect. It's a nice comfortable place to sleep that has a place to shower and is close to the venue. One does not worry about their safety either. It's super quiet . The beds snuggle you down and hold you as you drift to dreamland. Take my hand as we go through our journey and wind down for the day . Tomorrow is another day of screams and terrifying thoughts at the convention . Go to sleep and enjoy your nightmares until the morning comes. No matter what happens for your tomorrow we are going forward. This hotel can accommodate what you need for your stay . Is it a convention? Perhaps a business trip? You can trust this hotel and the staff that were genuinely kind to make your stay epic. Sweet dreams of terror as we begin another day of hope and love at the Scream Conn 2025 tomorrow together. Thanks to the hotel for making the lobby spooky and fun for this amazing convention.

    Hampton Inn & Suites Worcester

    Hampton Inn & Suites Worcester

    (26 reviews)

    $$

    This Hampton hits the trifecta offering excellent beds, spacious rooms and huge bathrooms that…read moredon't make you feel like you're jumping a boxcar to the nearest hobo convention. The friendly, professional staff doesn't hurt either. They also tickled my funny bone having family scion Paris Hilton promoting Hampton on their in-room television. As if she would be caught dead here. Five easy stars.

    My family and I stayed here over Thanksgiving, one of the busiest times of the year. The hotel was…read morefully booked, but we had a decent experience overall. The place isn't fancy, but it's clean and had the basics we needed. However, there's one big issue that left a sour taste. My husband accidentally left his AirPods in our room when we checked out. We realized it after flying back to Atlanta, so I called the hotel right away. I was told they hadn't shown up in lost and found, and despite my request for them to check the room, I was repeatedly brushed off. After a few calls and escalating the issue, a manager finally got involved, only to say they still couldn't find them. Here's the thing: it wasn't until I mentioned I could track the AirPods' location, make them play a sound, and was about to send someone to the hotel that they suddenly "found" them. It took three days of constant calling just to get a straight answer, which was exhausting. If the manager had shown a little more concern or actually followed through on my first request, all of this could've been avoided. I can't stand dishonesty, and this experience felt like a runaround I wouldn't wish on anyone.

    Residence Inn Worcester - Floors at hotel always dangerous items on floor for dogs and always filthy

    Residence Inn Worcester

    (52 reviews)

    $$

    The staff is very, very accommodating. Jill is the GM and made our welcome pleasant. Marriott…read morepulled through in allowing me to use one of my room upgrades. I had reserved 3 rooms. Arrived the day before thanksgiving shortly after noon. Jill was having a staff thanksgiving luncheon. She left her plate to attend to our check in. Awesome!! The hotel was immaculate. The only disappointment was the breakfast offerings for the two days we tried to eat there. Understandable that one morning was thanksgiving but not understanding why it was not better the next morning. My compliments go to Jill and her staff who were very helpful: Maddie Anastasia Debbie Makala Will return when in the Worcester MA again.

    I am writing this for the second time, they were anything but professional, they didn't know…read morecustomer service, they didn't make eye contact, the maids pretend they can't speak English but do a great job if you take a towel. RUDE, inconsiderate, AC didn't work then dishwasher, then one puppy one small accident they were sick of me reporting them to corporate so two days before they were having their staff Thanksgiving dinner, they were giving me 12 hours to move. I am 63 with two small dogs and was burned out of my home. Without warning because being called out for less than customer service. PET people they leave debree on the floor that could cause your animal to end up at the vet BE CAREFUL. Where are all my write ups about my horrible experience, they allowed to remove them. The place is trash and so are the smoking employees yelling and waking you up at 4:30 AM.

    Comfort Inn Auburn-Worcester - Thank you for the amazing service, Inga made the hospitality an amazing experience!

    Comfort Inn Auburn-Worcester

    (23 reviews)

    $$

    The hotel was beautiful and comfortable and clean! I don't know why all the negative reviews! The…read moretub was a bit worked over, but when I asked management about it they said they were in the process of reglazing all the tubs in the hotel and it just takes time. And it was a good price. This hotel is definitely a good one! The only difficulty was connecting to Wi-Fi. You had to watch a 13 second advertisement before it would connect you. And every time you close your computer, when you open it you have to reconnect to the Internet again. And it's not a very strong Internet connection. Other than that, this hotel is a very good one!

    I will start by saying that they were one of the few hotels I could book for a reasonable price due…read moreto graduation week in Boston. Additionally, the staff were very accommodating as I was checking in at 2:30AM during the end of May 2025. Big props to them. Additionally, the free breakfast and coffee were nice to have in the morning. Building off of some of the previous reviews, you can tell the hotel is worn and could use a little work in some of the rooms. They're clean for the most part, but the room I stayed in had some dents, pain scratches, and staining all over the place. The bed was ok to sleep in - no bedbugs, weird smells, or stains. Unlike many hotels I've stayed in, they actually do have a small refrigerator and microwave for use. During my stay there, I had really bad issues with the shower. Big red stain in the middle of the tub and the hot water would not stop cutting out during my entire stay (Bad given the weather at the time). Other problem I had was the hallways smelled like weed and management was not able to resolve it despite my complaints. From what it seems like, housekeeping is a hit or miss for some of these folks. They never came to my room but then again I was only there for a couple of days.

    Quality Inn & Suites - hotels - Updated May 2026

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