Mark at Quality Control Services is terrific. Knowledgeable and cares. Definitely recommend him. Have no problem if he needs to be unattended in the house. Been our exterminator for at least 20 years. read more

I have been the HOA President of a 15 unit Condominium building in west Los Angeles for over 20 years. Quality Control Services (QCS) has been one of our major Vendors who have completed many major complicated projects and services. Of great importance is the safety of pets and humans and for the past few years on a monthly basis, Mark Chatterjee has helped the building to be void of insects by using methods that are low toxic. He sprays the perimeter and inside of our building which has helped us greatly to be free of insects. Mark has been able to take care of all our pest problems; therefore, I recommend Mark highly also because of his expertise, integrity, ability and professionalism. Lastly the quality of Mark's work is excellent and the monthly cost is very reasonable. read more

Such a great, reliable and expert company. Love everything about them from initial meeting through execution. Highly recommended.

I have used QCS for almost 20 years. I am a property manager and deal with numerous contractors. They are quite literally the best! Their prices are also reasonable. Sometimes they are a bit higher, and clients can sometimes go for the cheapest bid, but then they pay the price. For example, I had a property with leaking planters. Their bid was a lot higher than a bid my client got on their own and the client went with the bid they obtained. I took it to the owner, Rick, and he looked at the other bid - I wanted to know why it was a lot higher. He said they are not doing it correctly and it would leak again in two years. The client went with their contract and it leaked again - in two years! Then QCS did the planters over 10 years ago and still water tight! There isn't a think Rick doesn't know when it comes to general contracting. His staff responds quickly. Some contractors don't have in office staff, which makes a HUGE different. I can't praise them enough. read more

Very bad customer service! Shelly, don't hang up the phone on your customers ever if they are upset, waiting for your employee/subcontractor over 3 hours and you still don't know when is he going to show up. How you CONTROL the QUALITY? by hanging up the phone? -* (minus) read more

This very RUDE company works for my HOA. Yesterday, they went and opened my back patio- LEFT THE DOOR OPEN and then left a note asking FOR access. My gate was shut yesterday, it's never been gaped open before, my husband was gone before me- so I KNOW they already tried to go in the back. As far as I'm concerned, they're never getting access and I hope they are fired from my HOA. Then the office manager called me with an attitude. Totally ready to go at it. Instead of calling to be apologetic for how rude and unprofessional they are. She had the nerve to argue with me and tell me what happened. From her desk. Do not Use this company. read more

Our HOA used this Company back in March 2016 for two separate Units. One estimate was for $2,350.00-FINDINGS: Water was noted intruding through the existing vent and at the perimeter of the vent transition to stucco. RECOMMENDATIONS: 1. Remove stucco at the perimeter of the vent; 2. Install termination 'J' flashing (Milcore) at the transition from the stucco to the existing vent with baton rod and sealant application at the vertical and lower horizontal elevation; 3. Install a custom metal awning to divert water away from the vent and structure; 4. Paint the newly installed awning to match the existing stucco color as best as possible; 5. Install waterproofing flashing paper and diamond lath reinforcing mesh for stucco to tie into the existing; 6. Stucco the perimeter to match the existing texture as best as possible; 7. Touch up stucco paint to match the existing as best as possible; 8. Water test to ensure proper exterior waterproofing prior to interior rebuild. Well, the same Unit has had the same leaks in the same areas when it rains hard. read more

Quality Control Services performed a mold remediation for my condo. For starters, they were quick with the estimate and the estimate was thorough in anticipation of the work expected. The price was on par compared to other bids we obtained for the work, but QCS estimate was more thorough, sort of implying to me more work for a similar estimate (which I liked). Then, they did the work for less!!! In the end, while through in anticipation of the possible work needed to complete the job, once they were in there and were able to more clearly see the level of mold damage, they were able to clear and repair everything with less work. Impressively, they were straightforward in the cost difference even though I had signed off on a higher estimate. Rick, the main guy, was awesome through the process, he was easy to contact, super friendly and answered all my questions through out the process. Genuinely I am really happy with my experience with them on every level and would absolutely recommend them to friends and family. read more

We had QCS treat our home for ants based upon recommendations and our desire to support small local business. After we had to leave the house for 3 hours after they sprayed, the pests were back within three weeks of the treatment. We were told that QCS would only come to retreat once. The ants were back after a few days of the retreat. Whatever pesticide they use is NOT effective. So their 60-day guarantee is meaningless. They basically said tough luck and offered no other help or programs. Their treatment of us and our predicament was rude at best. After speaking to other pest control agencies I found that QCS's lack of professionalism is blatant. They certainly DO NOT care about their customers! So we just wasted $125.00. Sad, as we wanted to support a local business. Save your money and take your business somewhere else....like we have. read more

I wanted to like them so much. Rick is so incredibly nice and has great people skills. but they did a patio repair at my condo, and it was fraught with issues. the 5 day repair took 15 days. okay. the surface they coated my patio with was the wrong color and so textured that I couldn't walk on it, because they added too much aggregate, so it need to be resanded..okay. they stained all the patio walls and denied that they had done it. NOT OKAY. The HOA is now blaming me, even though i have before and after pictures, and the management company TIBOLD NEVER EVER USE THEM! chose to side with them. so i now have two tone patio walls and will have to repaint at my own cost. NOT OKAY! read more

As part of the HOA board, we have not found anyone as good as QCS. With a team that is very professional and hard working, they have gone out of their way to make sure that we are fully satisfied with their work. With the extensive knowledge that Rick and his team has, they were able to solve issues most other vendors could not figure out. Since my last couple years at the regional HOA board meetings, when it came to finding an honest and reliable contractor, QCS has always come up from many various HOA complex board members. They have always exceeded our expectations in all our projects and if we had any issues, they would resolve it immediately. From emergency water damages from broken water lines to waterproofing the courtyard, QCS has always saved the day and sometimes late rainy nights. There are very few companies I would give such high praises, but I really could not say enough of these guys. Since we have used them for so many projects, every member of their team is like family to us and they treat us like that as well going above and beyond in every project. The comfort of knowing that the projects they work on will be completed and meet ahead of our expectations is so important as a board member. Thank you QCS for all your great work. read more

QCS repaired several balconies in our building, including my own, plus a large atrium area. In each case it was basically a tear-down and start-over job. They executed every step carefully, timely and thoroughly, with concern for both the integrity of the work as well as the aesthetics of the final product. We had the feeling that there is a real company culture that Rick must have created: the workers come in wearing their QCS T-shirts, always on time, did their work carefully, missed nothing, and were meticulously clean (during demolition one of the guys was walking around with a shop vac behind the guy who was pulling out the wall as if a surgeon had called for suction). Every single crew member was friendly (and they seem to get along with each other well too), eager to have input from the owners and flexible. Pricing compared favorably to other bids we received. Rick was great to work with, friendly, patient, took the the time to answer questions and explain, would listen and adjust if we had a concern without the least bit of inappropriate pushback.The only caution I'd suggest is to try to ask lots of questions to be certain that you and he are anticipating all of the possibilities and consequences of proposed work in advance, and to make sure that the paperwork accurately documents what needs to be done. Rick is totally honest, but paperwork, in our experience, wasn't his strong point. Still, the work was superior--and unfortunately, due to many leaks and lots of trouble with work done by others--we've used lots of other contractors. When we have additional problems--and we will--there's no question that they'll be at the top of our list. read more

I scheduled an appointment with Mr. Landi to have him do some forensic consulting work to show the cause of a leak from an outdoor 2nd floor balcony patio which sits above a garage and to write a forensic report demonstrating whether my previous contractor was responsible for poor workmanship (I need the report for a claim against my previous contractor, whose state contractor's license has been revoked because of all their poor work). Mr. Landi did not show up for our first scheduled appointment. I called his office and was told that because I'd scheduled with him personally the appointment hadn't gotten on the office schedule. Giving him the benefit of the doubt, I rescheduled through his office. Then, my seven-year-old got sick. Since I had to take my son to the hospital on the day of my appointment with my Mr. Landi, I called Mr. Landi's office before the appointment to reschedule for a different day, telling Shelly, Mr. Landi's scheduler, that I was anxious to get the work scheduled to happen before the date of our vacation, and I told her when our vacation was. Shelly kindly fit me into the schedule on a day shortly before our vacation. However, on the date of the appointment (which was scheduled in the early morning), Mr. Landi did not come. Instead, an associate of his was sent to open up my tile on my balcony. Apparently, Mr. Landi's plan was to open up the tile and leave the area exposed until Mr. Landi could come. I was NEVER informed of this plan for Mr. Landi to come on a different day than the scheduled appointment. As had I openly discussed my plans to go on vacation shortly after the appointment with Shelly, it was clear that all work necessary to complete the report (though NOT the report itself) would have to be completed the day of the appointment. As Mr. Landi's office was aware that I was leaving town, I cannot understand why they would have planned to leave the area open without scheduling an appointment for Mr. Landi to come back to view the exposed area. When I learned that Mr. Landi would not be coming back on the date that the area was to be torn open, I sought reassurance from Mr. Landi that he would be back before I left town, as I did not want the area to sit exposed, possibly causing the destruction of all the evidence of the problem, before Mr. Landi could come back to take pictures and compile any other evidence needed to prepare the forensic report. Mr. Landi became upset because I asked for reassurance that he would be able to make it out to me before we left on vacation. I admit to asking the question twice, but I felt highly uncertain after all the miscommunication from him and his office I have described above, and I do not think that such an inquiry on my part was in any way improper. Furthermore, I kept my questions polite at all times. Mr. Landi said that it was "getting to complicated" and he would "just cancel the job." I asked him to go forward, but his associate who was at my house at the time of the call was uncertain of how to proceed, and the associate was quickly called to go to another job. Before the associate left my house, he assured me that he was would be 10 minutes away and would be back within half an hour. No one came back. Instead, Mr. Landi called me that evening to cancel the job. I had waited weeks for the appointment and completely rearranged my schedule, with a desperately sick child to care for, to make it work. I feel, very strongly that Mr. Landi was inconsiderate in the extreme. read more

This company was recommended by the property management company we used to use: Allstate Property Management (Awful management company in every possible way!). We were excited to use them as their prices were great and they came highly recommended. Then we found out accidentally that Allstate was sending them other vendor's bids with the price included so they could undercut them by a few hundred dollars and steal the business. Basically, they let other vendors go out and do the inspections and draw up the proposal and then just bid a lower price. How convenient! I wonder why nobody thought of doing that before. We were going to give this company a $6400 plumbing job (original proposal submitted by another vendor for $6800). QCS was late in scheduling the job so we called a different plumber - he came out changed a water meter washer and stopped the leak for $200! Not $2000, not $6400, not $6800 - $200!!!! Appalled, I called QCS wanting to talk to the technician who came out to investigate the leak to find out how he came up with a $6400 proposal. I was told that no one actually went out, AllState had sent over a proposal and asked them if they could do a better price." To top it off the owner Rick then had the audacity to call me up to chew me out for questioning their integrity! read more

Quality Control Services has become the "ALL-STAR" business when it comes to home and office maintenance issues. Our family has used Rick's services for over 20 years. Whether it's pest control, carpet cleaning, building and stucco repairs...Quality Control Services gets the job done right the first time. Great customer service from all its employees and his prices are reasonable. Don't sell yourself short, give them a call to assist with your project. read more

Rick and his staff are awesome. I had a bed bug problem at an apartment complex I manage. Rick came out spoke to the tenants and handled it with reasonable pricing ! I highly recommend them for all their services. Aside from pest control company he is a great contractor and can handle any job and get it done right! Give these guys a call If you need there services ! read more

We are a condominium association management firm (Allstate HOA Management) managing approximately 200 properties in the Los Angeles area. For years we have used the services of QCS for projects in our buildings. The scope and type of projects QCS has assisted us with have been varied but the key ingredients have always been present: quality and cost. On both scores QCS has shone. A note worth adding is that vendors we work with represent our firm. They are the face of our company while their services are being rendered. The quality of the product a vendor provides reflects directly on our firm. This point cannot be overestimated. QCS has never let us down. We have no reservation in recommending QCS and I would be happy to speak with you if need additional information. Ben Bar read more

We needed an inspection report by a specific date in order to include it in our request for repairs. Quality failed to meet that deadline. We will not use them. read more

This fumigation/termite company is the WORST I have ever encountered. They were like bulls in a China Shop. They broke my mailbox, needlessly killed our plants and left the place in a total mess after "completion". I expressed my displease, albeit a bit heavily, and got a LOAD of excuses from their owner, Rick. There is no excuse for general sloppiness and total disregard for someone's property. My advise is to move on. read more

Quality Control is the best general contracting company I have ever worked with. This is high praise since I am a property manager, and have been in the business over 25 years. I have gone through MANY companies, but they are always at the top of my list. Not only do they do great work and have reasonable prices, but they are HONEST. How often can you say that about a contractor? Rick, the owner, always comes through. If there is a problem, he is on it immediately and takes care of it. The staff is readily accessible. I just call or email his office person, Desirae, and she emails back immediately, makes appointments with my clients right away, and responds to any problems that might crop up during an ongoing job. read more

I had my house tented for termites and had a great experience with this company and would highly recommend them

Very quick and professional. Could not have been easier on me and my family. Thank you guys for all your help! Your follow up is fantastic! Your hard work show through your great company and employees!!! Thanks again!!!! I know just who to call if I have any other issues!!!! read more

Quality Control Services specializes in water intrusion abatement and waterproofing work. Our condominium has used them for literally hundreds of thousands of dollars worth of work over many years. They have resurfaced and waterproofed our balconies and handled dry out, dehumidification, drywall removal as well as replacement and painting as the result of two major flooding incidents. They also fumigated our complex for termites. They perform many other services but waterproofing and abatement is their specialty. There are always problems and issues with this type of work and when they happen Rick Landi the owner responds with a professional attitude and corrects them. I recommend this company to all who ask. read more

A few months after I purchased a condo for investment many items in the two bathrooms broke down. I had a family renting so perhaps the increased use led to the multiple problems in showers, sinks, toilet. My homeowner warranty was a joke as they referred vendors with horrible Yelp ratings. I would not engage them. My HOA uses this company for repairs, and they took care of business totally. Had to have shower tile removed, drywall behind it replaced, and new tile installed. Other items were taken care of and since then no issues. An added complication was that rain intrusion from recent storms required bathroom wall to be opened up and then rebuilt and repainted. Office contact person Nicole coordinated everything. Onsite workman Victor kept everything happening efficiently. Edgar provided good oversight. Cost extremely reasonable compared to what all that work would have cost me with outside plumbers. read more