After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.

we had Lexie and the Chi refinish our kitchen cabinets. They were always on time, professional and…read moreresponsive. We had them refinish our dark wood cabinets to a white paint and they did a phenomenal job! We felt from the first time we met Donnie we were dealing with an honest person who would not only provide us an excellent outcome but who also cared about his customers. My husband and I just stand in our new kitchen sometimes and admire how beautiful the cabinets look. It's like a brand new kitchen. If you are looking for this type of service I would highly recommend Lexie and the Chi.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

Wallscapers recently completed our kitchen cabinet refacing. Jerry is awesome to work with-offered…read moresuggestions and recommendations and was easy to communicate with, Germon worked consistently and tediously, preparing for the new doors and drawers, while Chris installed them. I can't say enough good things about the result - I love my kitchen! Overall, it was a great value for the price and I am glad I hired them.

Wallscapers recently finished a custom hood for a custom home we built at Kerr Lake. The finish…read morewas fabulous! They had to match the maple cabinets that we're installed by another vendor and floating shelves. The quality was great and they did it at a reasonable price! Won't be the last time we use them!

Dominika MacDonald does an amazing staging job at a very reasonable rate and I'd certainly…read morerecommend her and her services to anyone! She has a great eye for even the simplest of décor supplements to existing home furnishings and my prospective homebuyers are most impressed with her attention to detail and purpose. Thank you again! Murray W

They arrived on time and did an outstanding job with the installation. They were very professional,…read moreexplained what they were doing , how to clean and maintain the granite countertop. We are very pleased with the whole experience. I highly recommend them.

We got both our kitchen and bathroom remodeled through Faris. It was a wonderful experience working…read morewith him. The attention to detail and excellent work ethic is what stands out for me. I would not hesitate to recommend The Countertop Guy to anyone that is looking for a good quality and value. Appreciate everything he and his team has done for us.

Scott and his team are professional and reliable. They responded to my initial request from their…read morewebsite's contact form within a day and got me on their busy schedule really quickly. The turnaround time was very fast and I was really impressed with Scott's work. Highly recommend to anyone looking for a good finish carpenter.

Marc did some painting and repair work for us. super friendly, fast and efficient. did high quality…read morework.

Marc converted our 1st floor half-bathroom into a full bathroom in Feb 2022 and did such a good job…read morethat we asked him to help us build a 5' x 5' platform (with stairs and railings) in the garage to accommodate a vertical platform lift (VPL) this time around (Jan 2023). Again, it was a pleasure to work with Marc and Christine, who patiently helped us to understand our design needs and options, and to come up with an appropriate solution. Marc is a true craftsman and built us a beautiful reinforced deck with rounded sanded railings and posts for optimum safety in two days. Solid work! My parents and I are well-pleased with the deck.