Very nice people, especially Vilma Diaz. They've been very helpful and easy to communicate with.read more

I left this review on google, and i will leave it here…read more The negative reviews are absolutely on point. Horrendous wait times (had to wait over 1hr for a blood test), no understanding, no urgency, no empathy. You go to them, they send you to ER. You to to ER, ER sends you to them. I don't know how this business still exists. AVOID AT ALL COSTS

I am basing this 5 star review specifically about Dr. Micky…read more We absolutely love her. Our 18 month old has been under her care since the day she was born. Dr. Micky is always attentive and patient. She answers all of our questions clearly and without hesitation (and trust me, we always have a lot). She makes us feel comfortable and gives the best advice (because duh, she a great doctor!) The metaphors she uses are not only understandable and in layman's terms but sometimes funny. Dr. Micky is also a black belt in two types of martial arts! That, to me, is such an inspiration because my daughter will know this and know she can be a badass too. Regarding the front office staff, they are super friendly and patient and always try their best to do right by us. Ok, now for the ONLY con - I will acknowledge that the switch to this new system is dog poop. I hate it. It's ghetto and really hard to get a hold of anyone.

First off I will say that my children have been under Dr. Micky, Dr. Bender, and the rest of the…read morepediatricians' and PA's care for almost a decade and we could not be happier with every single medical provider at this office. They are caring and knowledgeable medical professionals. I've generally had no complaints up until recently. It seems they have switched medical groups and now it is nearly impossible to get through to the office. Trying to reach the office feels like calling the IRS. It feels like I'm on hold for hours every time I try to call in. I hope this is rectified soon because if I had a more pressing concern or even just to ask the staff a question, I am not sure it will happen in a timely manner.

I searched for a while to find a good urgent care with decent reviews, and cleanness. Decided to do…read morea walk-in and go wit BUC, and I actually had a 10/10 experience. Everyone from the receptionist, to the nurse to the doctor took really good care of me. They were all very patient, and understanding (as a doctors office should be). I would recommend coming to this location if you're searching for an Urgent care. I was even able to do a same day ultrasound on a Saturday (I will say price was about $185). But in the end it was worth it, and I appreciate the help I got on Saturday morning!

**VETERANS BEWARE!** I used this urgent care for nearly 8 years because they were a VA Community…read moreCare provider and my go-to for urgent medical needs. Recently, their billing was moved to a third party, and I began having serious issues with how my VA-covered visit was billed. Despite the services being authorized through the VA, the balance was sent to collections, creating a major headache over a bill I should not have been responsible for. Based on my experience, I would not recommend this urgent care to other veterans or their biller's incompetence will put you in collections too.

The best medical service I've received in Los Angeles. Exceptional care, clear communication, and…read moregreat affordability. Dr. Kasparian provides wonderful, humanistic care. Can't recommend it highly enough.

It was my first time here and I was impressed by how organized and thorough everything was…read more Google Maps threw me a little off because it was telling me to enter into the parking for physicians only, but if you follow the signs themselves, you'll find the correct parking for patients. I turned into a huge multi-story parking garage that's right across from the emergency room, which is where I needed to go. When I entered the emergency room, I was first met by security who searched my bag. Next, I was sent to a window where someone asked the reason for my visit. Then I was handed a piece of paper to fill out with my info. I then had to get in line to turn my paper in at another window. The person there also made a copy of my ID card and put an ID bracelet around my wrist. I then had to sit back in the waiting area until my name was called. After my name was called, I was sent into an exam room where my vitals were taken and I was again asked about my symptoms. From there, I was sent to another counter where they asked for my insurance and I was handed a "passport" card that let me know how far along I was in having my case processed. I was sent down the hall to the right where they then took my blood and urine. From there, a doctor took me into an exam room where more tests were done specific to my case. Afterwards, I was sent back into the waiting room to wait for my results. I realized that they had sent me in a big clockwise loop that brought me back to where I started. The first doctor I encountered was while the nurse was checking my vitals. I didn't even realize he was on my case. I thought he was just on break. It was only when the nurse spoke to him that I figured out he was listening in the whole time. At first he seemed dismissive because at that point I had told the nurse my pain level had gone down to 0, but when I told him prior to that I hadn't felt pain like that before, he went ahead and asked for further tests to be taken. The second doctor was casual, easy going, and chatty both to me and the nurse who assisted him. The first test he did wasn't showing anything, but the second test revealed what was afflicting me. If he hadn't been so thorough, those things might have been missed. The most important thing is that both doctors weren't quick to dismiss my case. Otherwise, it would've been a domino effect of something getting missed and getting worse. However, since they went forward to genuinely try and figure out what was wrong with me, the domino effect now is I know what's wrong with me and I need to figure out how to fix it. The hours of waiting weren't the best. It was only towards the end that I realized there was free WiFi that didn't require a password. However, the passport card they gave me did tell me how long each test would take. What I didn't realize was it meant the wait time wasn't for getting the tests themselves, but the wait after. Still, I'd rather they run the tests properly instead of rushing through them and missing something. All that time waiting, I was also afraid to go to the restroom because I might miss them calling out my name. It was again only towards the end that I realized the restroom was around the corner from where security was and they call out your name loud enough so you can hear it even if you're in the restroom. I also recommend bringing a light jacket. The day I came it was hot, but after hours of waiting in the waiting room and being examined in the exam rooms, I was shivering. It got to the point the doctor thought I was scared. The last snag I had was when I was finally out and trying to leave the parking garage. I kept scanning my ticket, but the screen wasn't reading it. It also did a weird thing where half the screen was cut off. I got out of my car, but couldn't find an attendant anywhere. It was only when I was gesturing to the car behind me that the machine wasn't working that an attendant finally came to reset it. I hope that nothing bad enough happens again where I'm forced to visit another emergency room, but at least I know that this one is nearby and I feel confident enough in them from this past experience to feel like I'm in good hands if I do have to return.

I genuinely hope you never find yourself or someone you love needing care at St. Joseph Hospital…read more Our experience here has been absolutely appalling from beginning to end. Let's start with the facility itself. It is outdated, unappealing, and, more importantly, DIRTY. We have literally had to request that rooms be cleaned when there was BLOOD on the floor. In a hospital, of all places, basic cleanliness and sanitation should never be something a patient or family has to ask for. The lack of communication between physicians is equally disturbing. There appears to be no cohesive plan of care. One doctor adds a medication, another removes it, another adds three more, and meanwhile the patient and family are left trying to figure out what is happening and why. Communication with families is practically nonexistent. We witnessed a physician complete a procedure and immediately sprint out of the area without speaking to the family or answering questions. The surgical nurse was unable to answer even basic questions and repeatedly referred us back to the doctor--the same doctor who does not round, follow up, or make himself reasonably available to discuss the patient's care. Our experience with Dr. Sheinin in particular was terrible. Of all the physicians we encountered, our experience with him was by far the worst. His lack of communication, horrid bedside manner, and follow-up was completely unacceptable. If anyone in hospital administration or on the board reads these reviews, I sincerely hope you take a serious look at the concerns patients and families are raising about the care and communication they receive. And then there is the staff culture. Multiple nurses, across different departments, openly complained to the patient about being underpaid, frustrated with management, and unhappy working there. Whatever legitimate workplace concerns employees may have, an ill and vulnerable patient who is dependent on you for care should NOT be placed in the middle of them. When someone is hospitalized, their family is already scared, exhausted, and trying to advocate for them. They should not also have to chase doctors, coordinate communication between medical teams, request basic cleaning, and repeatedly beg for answers about the care being provided. This experience has completely destroyed my confidence in this hospital. I would never voluntarily bring myself or someone I love here again.

The sketchiest doctor's office I've ever dealt with. They repeatedly cancel appointments the same…read moreday. I even gave them the benefit of the doubt after my own experience and scheduled my husband there, and they did the exact same thing to him. At this point, something feels seriously off. I've already contacted UCLA and will also be reaching out to Anthem and the Medical Board because I think this practice deserves a closer look. I don't know what's going on, but this is not how a professional medical office should operate. The staff also seem disorganized and often don't appear to know what's going on. This is not the standard I expect from a practice affiliated with UCLA, and it's honestly embarrassing that they're associated with the UCLA name. Do yourself a favor and go somewhere else. I genuinely can't recommend this office.

I have been going to this UCLA facility for a little over 8 years now. Thankfully, this office…read moreopened up close to my house, and I no longer have to drive all the way to Santa Monica City. I had a 3:15pm appointment with Dr. Mendoza, on the 10th of this month for my yearly physical. Got there 15 minutes early and Blanca at the front desk checked me in & Silvia checked me out. Both ladies were very nice, helpful, pleasant and polite. For a physical, they don't charge you. By the time I took a seat in their waiting area, which is very clean with complimentary water (hot and cold), my name was called by Christina. She took me to room #10 to do all my vitals. This lady is just AMAZING in every way on every level. She is the sweetest, soft spoken, kind, nice, helpful medical assistant that I know of. She has seen me twice before. Did her job and left. She is also very knowledgeable & compassionate. Next up is my primary doctor, Dr. Mendoza. He goes over my chart/records and highly suggested for me to take a Pneumonia shot addressing that people over 50 are highly recommended to do so, but NOT required. So the ball was in my court. I agreed to take that shot to prevent from other illnesses in the near future. Especially, when I suffered from Shingles not too long ago. Dr.Mendoza is good. He can be a bit more thorough, he is a bit too fast and quick. However, he does know his job pretty well. I wish one day he can address me by my name. Requested 6 different types of blood work and left the office. The entire visit overall took less than an hour. Blood work normally takes 24 to 48 hours for us to get our results. Dr. Mendoza replied/emailed in less than 24 hours. Thank you for that. Christina came back to give me the shot. She was so gentle that I didn't even feel the needle in my left arm. She even asked me if I am right handed or left. Based on my answer, she did what she was supposed to do. It's a 2-story building so I went back to the 2nd floor to get my labwork done. It was easy, breezy. Kenneth, that could have been a little bit more pleasant and slap a smile on his face was not that welcoming like Rosario is. Did his job and I left. Underground parking, very steep, watch the walls not to crash or hit the wall and other cars. 2 elevators working perfectly, and they accept most credit cards, most insurance plans/payments and that's all that I know. Bathrooms are available on both floors and overall the bathrooms and facility are very clean!! This building used to be some movie/celebrity building. They have so many of black and white photos of late celebrities. Too beautiful. Don't listen or read those negative, one or two star reviews. Negative people will always stay negative. Whatever that you do for them, it's never good enough. But they still keep going back to the same restaurants, stores, hospitals, cleaners, gas stations etc.. Blanca also gave me an appointment with Dr. Cheng on 7/24 at 3:40pm. Thank you all very much! Our health is in THEIR HANDS!

I would like to express my sincere gratitude to Brigitte, who did an excellent job helping me and…read moreexplaining the process step by step. She is a very friendly person and does a great job.

This clinic never fails to disappoint when it comes to customer service. The only reason we…read morecontinue coming here is because my mother-in-law has been a patient for many years, and no other doctor has been willing to prescribe the medications she has been taking for so long, so we always end up coming back to Serra. Their telephone service is terrible. They rarely answer the phone, even after the automated system repeatedly says you're the next caller for 20-30 minutes. Last Monday, I called around noon and again around 2:00 p.m. They eventually called to verify my mother-in-law's date of birth and then called again around 4:30 p.m. All I needed was for them to correct the dosage of her medication because they had sent the pharmacy the wrong strength. My mother-in-law had already been seen by the doctor just a few days earlier, so there was no reason for her to schedule another appointment just to correct a prescription dosage that the office had entered incorrectly. Instead of simply contacting the pharmacy to fix their mistake, the staff member insisted we make another appointment, which would have meant my mother-in-law going without her medication for about a week. The representative was rude, repeatedly saying she was "just trying to help," then placed me on hold. It was obvious she had no intention of returning to the call because she left me on hold until the office closed. At exactly 4:58 p.m., the call was disconnected. It's now been over a week, and I still haven't heard back from anyone. No follow-up, no correction, and no concern for a patient who depends on her medication. It's incredibly frustrating that something as simple as correcting a prescription dosage has been handled with such a lack of urgency and compassion. To make matters worse, here I am again today trying to reach someone. After 35 minutes on hold, it looks like I won't be able to speak with anyone once again. Instead of connecting me to a representative, the automated system is now asking me to enter the extension number of the person I'm calling. How am I supposed to know anyone's extension? I have no choice but to hang up because I don't have that information. This has become a pattern, not a one-time occurrence. Patients should not have to spend hours trying to reach someone, especially when the office is correcting its own prescription error. The lack of communication, accountability, and basic customer service is unacceptable. I sincerely hope this clinic improves its phone system and the way it handles patient concerns because no one should have to go through this just to get a medication dosage corrected.

Unfortunate news that Dr Nazo has passed. I got a notification I believe last month about the…read moreservice changing to a different doctor as it turns out the new doctor has absorbed the clientele list of Dr Nazo. so the new doctor is working very hard to put the service back together with her existing clients from her other office. If you are concerned about your medical records, they have been retained by the family of Dr Nazo currently and I believe will be available at some point. 4/24/2026

NEVER EVER USE THIS COMPANY FOR TRAINING PURPOSES. SCAM,…read moreSCAM, SCAM. This was the WORST experience I have had. They charge money and never provide the services that you pay for. They do promises and paperwork in advance to have a proof and easily lie after! MONEY HUNTERS.

Great pediatrician! Very caring and wonderful staff! Clean…read moreclinic! Totally recommend!

Sweetest doctor alive! So gentle with babies. He's very smart and good with kids. Highly recommend.read more

The worst of the worst. They have the worst front desk that literally never answers the phone. When…read moreI was there, the two ladies behind the front desk were socializing and on instagram. Explains a lot! I just wasted two hours at quest diagnostics because the office never answered and never sent quest my order, so I fasted and waited all for nothing. Optum sucks and I will never go there again! Thanks for wasting my time.

Good luck ever getting anyone on the phone. Was stuck on hold for 20 minutes multiple times without…read moreever getting to a human. Their automated voice claims there is a chat function on the site (spoiler alert: there is not) and when I called the Optum corporate patient help number and explained my desire to simply book an appointment they then - for reasons I don't understand - transferred me to my primary care doctor's office. Who is NOT Optum. Simply maddening and so unnecessary.