I would like to express my sincere gratitude to Brigitte, who did an excellent job helping me and explaining the process step by step. She is a very friendly person and does a great job. read more

This clinic never fails to disappoint when it comes to customer service. The only reason we continue coming here is because my mother-in-law has been a patient for many years, and no other doctor has been willing to prescribe the medications she has been taking for so long, so we always end up coming back to Serra. Their telephone service is terrible. They rarely answer the phone, even after the automated system repeatedly says you're the next caller for 20-30 minutes. Last Monday, I called around noon and again around 2:00 p.m. They eventually called to verify my mother-in-law's date of birth and then called again around 4:30 p.m. All I needed was for them to correct the dosage of her medication because they had sent the pharmacy the wrong strength. My mother-in-law had already been seen by the doctor just a few days earlier, so there was no reason for her to schedule another appointment just to correct a prescription dosage that the office had entered incorrectly. Instead of simply contacting the pharmacy to fix their mistake, the staff member insisted we make another appointment, which would have meant my mother-in-law going without her medication for about a week. The representative was rude, repeatedly saying she was "just trying to help," then placed me on hold. It was obvious she had no intention of returning to the call because she left me on hold until the office closed. At exactly 4:58 p.m., the call was disconnected. It's now been over a week, and I still haven't heard back from anyone. No follow-up, no correction, and no concern for a patient who depends on her medication. It's incredibly frustrating that something as simple as correcting a prescription dosage has been handled with such a lack of urgency and compassion. To make matters worse, here I am again today trying to reach someone. After 35 minutes on hold, it looks like I won't be able to speak with anyone once again. Instead of connecting me to a representative, the automated system is now asking me to enter the extension number of the person I'm calling. How am I supposed to know anyone's extension? I have no choice but to hang up because I don't have that information. This has become a pattern, not a one-time occurrence. Patients should not have to spend hours trying to reach someone, especially when the office is correcting its own prescription error. The lack of communication, accountability, and basic customer service is unacceptable. I sincerely hope this clinic improves its phone system and the way it handles patient concerns because no one should have to go through this just to get a medication dosage corrected. read more

I had an appointment with Dr. Keesara; he was extremely dismissive and seemed almost exasperated to have to listen to my heart or even take the appointment seriously once he learned I was "so young." A previous doctor was concerned about a possible heart murmur, and I followed his recommendation to see a cardiologist - which just happened to be Dr. Keesara. Never in my life have I gone through an appointment so fast and been told "you have nothing wrong. Why would they send you. Good luck" before he walked out. He didn't even properly listen to my heart! Just slapped his stethoscope around my chest (particularly over the metal wiring of my bra) and called it a day. No questioning about family history or medications or my own previous medical history. Just told me to hold my breath and then barely looked over me. His staff said he is normally super fast, but I doubt being looked at for 25 sec is what they meant. I've never had an appointment with a more unprofessional and disinterested doctor. I truly feel like Dr. Keesara did not want to take me on as a patient due to my age read more

Let me tell you about this place, I've been trying for like 3-4 weeks to get my medication, the pharmacy has tried several times to get through, I've texted the nurse and ask for a appointment, Nothing !!!! I haven't been taking my medication for like going on a month, if the dr would take her job serious this wouldn't be a problem this place seems to only worry about their patients for what they get from charging their inc they don't give two shits about your health cause if they did I wouldn't be here trying to get someone's attention so that I can get my medication!!! Now if due to their negligence that I end up in the hospital again then I will do what I have to do !!! I have texts and pharmacy notes to prove that they can't get through and that the dr can't even try harder to do their read more

Daniel, the supervisor, is not only rude in his attitude but also unhelpful. When you ask him for assistance, he claims it will get done, but it never does. Today, he chose to act unprofessionally by making a comment to me and my mom, saying that "we're always like this," in front of his staff and the security guard. The security guard started to laugh as if my mom's health is a joke to them. It clearly bothered him when I pointed out that if an appointment is made for a patient at 8 a.m., my mom should be able to register herself. However, they won't allow her to sign up. We have been calling and trying to understand why the doctor consistently fails to keep his scheduled appointments. Yet every time we call, they either don't answer or put us on hold, only to disconnect us afterward. Once the receptionist finally has us speak with him, he seems annoyed at having to help us. What Daniel did is completely unacceptable. My mother's health is my priority; she's a 65-year-old woman with severe health problems, and his lack of understanding about our situation over the past month is extremely unprofessional. For him to make such a comment to the security guard and for them to laugh in our faces was unacceptable. There have been numerous times when we sought help from him, and he would assure us that it would get done, but it never did. Daniel needs to learn how to greet and smile at patients. Thank goodness I was there for my mother. It makes me wonder how many other elders he has treated this way. A big thank you to Alma Flores for reaching out and taking the initiative in this situation. Most importantly, thank you to April and Elizabeth for helping us get the assistance we needed. You treat my mother with gentle care and take the time to seek the help she requires. You both are truly amazing. read more

So approximately 2-3 weeks ago after waiting for months for approval on a date for my hernia surgery all three of them my medical insurance just changed on its own without any input for me I thought I was going to lose my spot and everything but thanks to Bridget the transition back to my original provider it's your medical group and coordinating with the specialist over Encino everything was effortless and stress-free Thank you Bridget so much for all your help you're the best and all of you I hope that you have such luck like I did God bless My care and quality and her responsiveness was 10 out of 10 thank you Bridget read more

Serra Medical Group - This is just a picture of me after day of work on my side job - Medical Centers Near Me - Sun Valley, California

Dr. Vaquero was rude and showed an unethical and unprofessional behavior. He did not want to hear my worries, he shut me after I started explaining my concerns; He said: "I don't work like that, I like to go in order, if you don't like it, make an appointment with a different doctor." I let him talk, but then when I tried to talk he said: "enough, enough, I should spend 15 minutes with each patient and I've been here for 20 minutes, I don't care what you want to say." He showed me his busy schedule and I said "you are so rude" he said " if you do not like it, go somewhere else." That was a horrible experience with this doctor. for other appointments with doctor Rana, he always wants to reschedule on the same day of the appointment when I had already ask for day off at work . HAVE NOT HAD GOOD EXPERIENCE WITH ANY DOCTOR AT SERRA MEDICAL GROUP. I DO NOT RECOMEND IT! read more

The Service: My first time visiting this clinic and was confused which floor to go to. One of the staffs approached me right away to assist me. So helpful! The Facility: Love this medical building, many different kinds of doctors in this building. In addition, there is a pharmacy on site. Super convenient! The Parking: Private parking lot and it's free. read more

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I want to thank Bridget for guiding me through the application process. She took care of answering all my questions and doubts, made it seem easy. I would recommend her to anyone. read more

The front desk needs to be more organized when scheduling appointments. They should be more aware of which days are for urgent care versus regular doctor visits and confirm appointments accurately. My previous appointments have been pushed multiple times, which is very frustrating. It's also nearly impossible to reach anyone by phone--I'm constantly placed on hold, and the call eventually disconnects. Going forward, I plan to note the full name of the staff member who schedules my appointments so they can be held accountable for any mistakes. This situation is unacceptable, especially since I travel a long distance for my visits. It's a major inconvenience and extremely frustrating, particularly when these appointments are for important health concerns. read more

Every time I go to this clinic I get such great service! Dianna and Tracey have been such a big help! I've been going through some medical issues and they've been both so patient with me. I've been able to seen a Dr. soon because of them . Tracey has helped me out with my insurance and updates me with everything without me asking. Dianna has been helping me get all my appointments. I'm grateful for those 2 girls. Made my visit and anxiety so much better for me. This is what real customer service is. When staff care for their patients! read more

Hola mi nombre es vanessa Castro quiero agradecer la gran ayuda que nos ofreció toda la gente en esta clínica. Con mucha amabilidad y una sonrisa en la cara. Y en especial ala señorita April Trejo en el departamento de enrollment bilingüe y pudo ayudar amis suegros en todo muchas gracias por tu ayuda y por la paciencia y dedicación de tu trabajo al ayudarnos en todo read more

This review is for the amazing assistance and advocacy that was provided by MA, Maite on the 4th floor. After many miscommunications and canceled appointments from other staff and departments, no call backs from other practitioners we finally got someone who supported us an pointed us in the right direction. We may still end up looking for a new clinic but for now we are happy with the support and advocacy we received from someone who it shows they enjoy their job. Thank you Maite. read more

I'm being visiting this clinic for several years ,and I have had a very good service from the people that work there, but I have to say that there is a very efficient and amazing lady who helped me with a lot of things , her name is MAYTE ,and she did it with professionalism and a lot of kindness. I'm so grateful for all the support she gave me, THANK YOU MAYTE FOR EVERYTHING. read more

The Appointment line is not professional. I call and get hung up on. It took me 3 calls before I could confirm my appointment. 1st call was to be transferred hungry up on. 2nd call hung up no answer. 3rd call answered and was transferred straight to 2nd floor. So the person who answered already knew what I was calling for instead of asking it was a direct transfer. Total estimate time 30mins. read more

If I could leave a 0 star I would . This is the most unprofessional and disgusting clinic I've been to. They don't pick up your calls, they don't call you back, they have attitude, and they genuinely won't do their job if you don't push them to. Once there they'll be talking and doing everything BUT their job. If you have an appointment at 11 don't expect to be seen until 12:30. They seriously need to step it up because this is something that is so wrong in the healthcare system. People that don't even have a passion and are just working to work. read more

Find yourself another clinic this place sucks. They make you wait when you call takes 40 mins even though your the second caller. when they finally answer, the nurses always sound like they hate their job. read more

Serra Medical group used to be a great clinic. I feel like a lot has changed since most of the staff really young and care about providing great customer service. My son's appointment has been reschedule twice due to the Dr. not being physically clear to work full time. The day before they call me to tell me my appointment has to be reschedule. Disregarding the inconvenience it is for parent. read more

STAY THE F away from this place, I feel for the doctors who work here. Their receptionists hardly answer the phone, I left a personal item at the doc office, called right away, it was gone. Waited for 2 months for an appointment w doctor Valderrama and I received a letter the weekend before my appointment, that she was not longer taking patients. What a terrible experience. Am I suppose to wait two months again to get my check up and restock meds? SO IRRESPONSIBLE I need a new word!! I updated this review to make sure that the condescending reply I got from the owner does not go unanswered. No, I don't belong to other group. Maybe check your doctor's appointment cancellations before answering a review. I email the owner and she said that I cancelled one appointment on the 6 which btw I never made. Like now is my fault LMAOL . The reason I cancelled that appointment was because Dr Valderrama wanted me to wait two months to get labs and then see her. The appointment on the 6 was made by mistake by their staff and only a month after my former appointment, not two. She also had someone called me to give me a new referral for an endocrinologist, and the referral I got only had appointments for January. What a joke. read more

Thank you to Yennifer Martinez for helping me out! Top quality care and support! It was good help & I was able to leave feeling satisfied and overall, well take care of! 10/10 read more

Worst place ever the medical assistant Myte was so rude to me and give really dirty looks to patients .

When i call serra medical group ,veronica answered i already know she is gonna go beyond to make sure my needa are taken care of , she always goes out of her way to rush my appoitments. My calls with her end up always satisfied . If you need someone to help she is always there. Thank you guys read more

I gave it a few weeks and tried to call again to make an appointment. This time I was able to get through to actual people within minutes, which was a huge (& pleasant) surprise to me! The facility is quiet, clean, and seems to be well taken care of. There is also a convenient pharmacy on the ground floor. The nurse practitioner (Adams) that I saw was patient with me, and seemed to really take the time to listen to my concerns, which is a rare experience for me. I'm content with this being my new home base of medical care. Hopefully making appointments remains an easy task! read more

I have been going to this hospital ever since I was very little! Recently I got the pleasure to be helped by Tracy from enrollment to enroll in a health plan that works for myself. She is the nicest and most caring person I've encountered and has made the process super easy. I'm so happy to have met Tracy and her kind heart and determination to help others is unmatched! Thank you again Tracy for all your help! I highly recommend Tracy from enrollment with any questions or concerns regarding your health insurance needs! She's the best!!! read more

Muy buena atención de parte de esta clínica, tuve una muy buena experiencia con la calidad de atención que me dieron.

The worst medical system I've ever encountered in my life. These Dr.'s are the worst, the office staff is very nice but you can see the fear in their eyes. The pediatric department is the worst. Be prepared to spend 2 hours before being seen even with an appointment. Dermatology is also the worst. The dermatologist is at the Mend building a few miles away and is just awful. It's a nurse practitioner not a fully vetted dermatologist and after waiting almost a month for the appointment, they can't treat the problem because she does not have time. This is the worst experience and I regret that I have such cheap insurance that this is the only option for now. read more

I can't believe that I called to make a appointment they had me on hold for almost 2 hours never talk to anyone so disappointed need to look for a new place read more

Serra Medical Group - The call I made - Medical Centers Near Me - Sun Valley, California

Medical office was great they helped my family right away for medical Amanda was very helpful and kind great service read more

I LOVE this place. So I'm fairly disabled, (use a white cane for balance, oxygen for pain, and have terrible dyslexia and am constantly losing paperwork) and this office is SO patient and wonderful with me. They have helped me set up appointments, fax referrals, find offices, get me connected to specialists, and so much more, all with genuine friendliness and a smile. Some days I don't even have the patience to deal with me, but they always seem to. I love this office and everyone here. Could not recommend this place more highly. -Lillian Nikki Jimenez read more

Review de mi tio Sergio L: El doctor Kessara ha sido el mejor doctor que he tenido, es nuestro cardiólogo de cabecera y siempre esta al pendiente de mi salud. A mí mamá también la ha atendido por 25 años es muy atento y paciente y nos trata como si fuéramos de su familia, 100% recomendado. Review from my uncle Sergio L: Dr. Kessara has been the best doctor I have ever had, he is our main cardiologist and he is always aware of my health. He has also taken care of my mother for 25 years, he is very attentive and patient and he treats us as if we were family, 100% recommended. read more

I am super grateful for Noemi in the enrollment department. She helped me apply for medi-cal and assisted me with my first appointment. Would recomend read more

If you want to be helped by someone who is overworked, over stressed, and lacks customer service skills, then this is the place for you! If you're a Spanish speaker then please find someone who can assertively advocate for you because their customer service skills for Spanish speaking patients is unbearable unless you speak to them assertively.... I work in customer service at a retail store and my communication skills are superb compared to what I experienced. For those working in healthcare, you would think that they are more compassionate but damn, you get better service at a Taco Bell... My grandmother spoke to someone in the morning and was told to call back later because they were too busy. She was first informed that she would received a call back but if she didn't, to call again. She received no call obviously and called back later and was immediately put on hold. She's been on hold for 30 minutes. I then called from my phone, while she was still on hold, spoke English and got someone to listen. I asked to speak to a supervisor because this was insane, my grandmother is Spanish speaking and doesn't know what to say in efforts to get someone to listen. It wasn't until I was furious and demanding that her needs were "listened to". We spoke to so many people (receptionist, nurses, "acting supervisor") and we had to keep asking their names in order to not get hung up on (whether it's the system or intentional) but the process could have been handled a lot differently and with a lot more patience/compassion. Please please AVOID this place or get an English speaking person to advocate for you! It's so unfortunate that this location is trash and completely unfit for elderly patients. I'm so sorry that these workers are over worked and potentially underpaid but damn... the supervisors needs to get their act together. This is embarrassing. read more

Do NOT come here. The staff does NOT care about your health or well-being. They will leave you in a worse state when you leave than when you came in. They will not answer your calls. They will hang up on you after being put on hold for hours. The nurse practitioner ruined my hearing by carelessly shoving a Q Tip in my ear and it was impossible to get a hold of anyone at the clinic to help me. Nobody gave a shit. After weeks of being ghosted, I had to threaten to sue, drive to the clinic myself (while deaf), and wait to see an administrator just to be able to talk to someone. Fuck this clinic with every fiber of my being. I'll be filing a complaint with the Medical Board of California. read more

Today I called in needing an appointment urgently. I was greeted by Veronica over the phone, and she helped me get an appointment quickly. She was very patient, and helpful, and she even worked with my available dates. Thank you, once again! read more

Me encanta el Senior Center .. tiene actividades y doctores . La cordinador Pia es simpatica y habla español read more

Brianna Medina from the OBGYN department was super helpful and so kind! Ask her several questions and she took her time in providing me with detailed answers that helped calm my anxiety. So thankful for her assistance. read more

I go to Serra for my usual checkups and bring my family here too. I was really impressed today when I took in my daughter for some flu symptoms she was having. She's completely terrified of the doctors office but the sweet girl in the front desk i think Lily was helping me calm her down and even gave her a sticker. Definitely recommend Serra if you need medical care read more

I'm in the process of making a claim due to a complaint. DR VAQUERO I MADE AN. Appointment for my mom because she needed to get her blood work done and they call her 2 weeks Al later to cancel her appointment because doctor won't be in. Okay so I call back and reschedule FIRST WHOEVER HELPED ME WAS rude and made the reschedule for a month out. I call and confirm appointment a week before my moms appointment to find out this staff member did not make or set the appointment she said she did! This is why people argue with people in person or make matters worse ! Whoever is in charge of the staff. Here needs to chime in. And check them constantly this is so in appropriate actions of retaliation! read more

I loved you give a special thank you to my primary Doctor.Arin as well to my OB Doctor,Oro -Haydee read more

Called in to book an over the phone appointment with a doctor to get my refills, and they don't have a doctor available for 25 days. The receptionist also had a rude temperament and started to yell for no reason. Super trashy, avoid this place. read more