The hotel I was using for my wedding had recommended this company to me. It felt safe with using a recommendation from the hotel. I was wrong.
I booked this company to just go back and forth from the hotel to my wedding venue, which was only 5 minutes down the road. I was unaware of the situation until the next morning. Apparently the bus dropped off my guests to the venue twice (not to mention not even the times I gave them) and then disappeared. The bus was nowhere to be seen. I felt horrible telling my guests, don't worry the shuttle is coming, they should be running every 20 minutes. But they all had to pay for ubers since the transportation company I already paid for didn't show. And the driver said there was no where to park, but at my wedding venue there was a designated spot for the shuttle to wait before they had to run on the times I had given them. I was very upset, knowing this had happened at my wedding.
My wedding planners then called them to let them know about the situation, and the company basically was very rude and blamed my planners for not getting the drivers cell phone number. But what if I didn't have wedding planners, who then would have to get the drivers cell phone number? Me the bride, that's a joke?
I'm very upset with this service, company, and the people who work there and couldn't believe it had happened to me on my wedding night. read more