It's convenient when it shows up! I can't even keep track of how many times I've waited and none of…read morethe 3 buses show!! The pick up locations aren't even marked and most don't have benches!! They never give proper notification if their running early or late!!

The new merger with UCAT was based on financial gain for UCAT, but unfortunately they anticipated…read morethe Federal subsidies that Citibus was receiving. This did not materialize, and even though they will get $100,000 and more over the next several (from where?) years to cover the Citibus drivers going to UCAT, they are not happy. It is rumoured that UCAT wants to show that there is not enough ridership to warrant it's existence so that it will not have to be responsible for it. There solution is to reconfigure the A,B and C busses to Red, Yellow and Blue. These busses off substantially less coverage of Kingston, and thus far the maps issued are illegible except for times/schedules. UCAT paratransit, in addition, after refining its pickup to be more direct, is now regressing to its former offering of having UCAT pickup the disabled/senior clients, transporting them to Kingston Plaza, and hav[ng them take 2 or 3 busses to and from their destination, and this with often very heavy packages from the one free shopping trip they and this is freezing snowy weather. To atone for their sins, riding busses will be free in the city if Kingston from July 1 to December 31. Whoopee!

I hate to give negative reviews to a local business, but I had really bad experiences lately…read more Surly, uncaring customer support, who today gladly had me overpay $30 for my trip. 5 different reps, zero f-cks to give! Couldn't even pretend to care! "Customer Contempt" department. My last trip broke down and was 4 hours late. And just as "icing" in the cake, today's bus home reeks of sh-t. This bus is only in emergencies for me now, and even then.. Please NY, bring us some better public transportation!!

The general experience of travelings with Trailways has declined steadily in the last few years,…read morebut a few really awful things stand out about the Kingston station location in my most recent experiences: - Station closes before last bus arrives. This causes a few problems. On my last trip (from Kingston to NYC), it was 22F out, the last bus was running late, and the station attendant closed the station and kicked everyone out into the cold outside. This is unsafe, especially if there had been elderly passengers with health issues. This is the result of Trailways NOT WANTING TO PAY to keep the station open with a worker. The station used to be open before the first bus arrived (mornings) and after the last one departed (evenings). This presents a safety hazard to elderly passengers when the temps are that low. You can't ask an 80 year old granny to wait outside in 22F. Trailways, what is wrong with you. Next, closing the station early makes it impossible to get a parking pass for the parking lot. Because you need an attendant to issue the pass for your windshield. When I call their customer support, their answer is "take an earlier bus if you need a pass". That's an answer from a company taking my money to get me where I'm going? Closing the station early (before last bus arrives) also creates another safety problem. I've had the experience where a heavy snow storm rolled in and dropped a ton of snow. The Trailways Kingston lot had not been plowed . The office was closed. No one to call for help or alert them that their lot was NOT plowed and no one could get their car out. I dug my car out (had a shovel in the car) and had AWD and good undercar clearance, so I could get out. I used my car to make tracks for other passengers who did not have AWD to get their cars out. Trailways staff meanwhile....nowhere to be found and no way to reach them since they don't post a number for the station and there's no one in the office when it's closed. - Station still closed before the first morning buses depart. Thus you can't buy a ticket or get a parking pass. You can buy a ticket in advance online, but how can you can a parking pass if the Kingston station is closed. You need an attendant for that. Trailways, do you actually want customers? Do you care? - Parking pass, when you can even get one, is now valid for only 3 days instead of the 6 days that it had been issued for in the past. Again, are you just trying to make it harder for passengers to use your service? - Incorrect info on website - When you search for a bus from Kingston to NYC the site returns results for Woodstock or New Jersey. If you don't carefully check the location (in smaller text), you might buy the wrong ticket. Why does the site return locations that were not in any way part of your search. You have to double check everything. NEVER worked like this before. Poor coding of the site. I stopped using Trailways for a few months because the experience had just become too frustrating (having to bend my schedule to the dwindling hours of the station). I took a trip this week and it reminded me of ALL the reasons I don't use Trailways. When I mentioned this to my fellow passengers in Kingston, they said it had been this way for months and is getting worse (buses arriving over 30 min late, not arriving AT ALL, website and 10 pack tickets getting harder to use, prices fluctuating wildly). Do yourself a favor, find another way to get to NYC from Kingston.

Not only once but 3 times! Have i had a problem with this crappy bus service. I am heading to…read moreoneonta and the guy stops at New Paltz and says "dhsjsjsj hours" and all 50 of us in the bus go "what?!" And at that point we feel like we're being kidnapped bc this mans drives back to stop prior of New Paltz, so we all start freaking out. As an old lady goes for the emergency exit I stop her and tell her if you jump you won't make it. At that moment she stares at me and turns her head out the window .1 seconds later the driver stops her and tells her no "another bus driver will come for you guys she sits back and starts to cry while I comfort her head and tell her everything will be fine. I then sit back angrily on my seat and start eating my mcdonals thanks to you guys I will be missing the hottest party of the year.

From the owner: At Adirondack, Pine Hill, and New York Trailways, our commitment to exceptional service has made us…read morethe hometown bus line to four generations of travelers. For over eighty years, we have learned from our customers and used that experience to build one of the premier interstate passenger bus networks in the nation. As a result, millions of travelers have reached their destinations comfortably, safely, and predictably on time.As a result of our commitment to safety, each of our companies have earned the highly coveted Department of Defense Certification.In order to continue this high level of service to our customers, we have equipped our coaches with Global Positioning Devices (GPS) and every one of our drivers carries a cell phone.As we continue to modernize our fleet, our newer coaches are equipped with power outlets and Wi-Fi.

Could not have been happier with the service. Such a sweet and thoughtful man with beautiful…read moretouches. Arrived early and was willing to cater to our awkward photo shoots. Can not recommend Adriano's limousine service enough!

To all couples out there looking for great service, stress free company and competitve prices, stay…read moreaway from Adriano Limousine. The owner called two days before our wedding and added a $160 charge. He had promised to drive himself but then last minute told us he couldn't drive anymore. The extra $160 was to be a tip for the other driver. When we complained, about the bait and switch with pricing and that this was what he promised us, he said I'll return your deposit and go find another limo. We then frantically started to search for a limo on 2 days notice! I had a bad feeling and didn't want anything to go wrong on the wedding day, like him not showing up or coming late, etc...so we started to find another limo service. Luckily we were able to find one! When we contacted the owner back and asked to pick up our $200 deposit he freaked out. I have never been screamed at like that before in my life, literally was speachless on the phone as he told me I can forget about getting the money back. He used a bunch of four letter words and some other creative language while telling us to take him to court and hanging up. I hope I can prevent anyone else from this unneeded stress right before your big day. It would be worth my $200 deposit I lost.

Supreme Tours way to go, Just went on a trip with an organization who chartered Supreme tours, we…read morehad the most courteous Driver, Teddy made our day enjoyable he was patient and kind and jovial made everyone comfortable, very safe Driver...keep up the good work.

The worst and robs you. Robbed me of my money and refuses to answer calls or respond.read more

They come when called, are prompt, pleasant and respectful. Usual wait time is a little longer than…read moreI'd like, but they get me where I need to go. I recommend them to anyone.

Their rude and don't listen... I've requested pickup times twice and both times they were 30…read moreminutes early and got mad that I wasn't ready yet

This cab service was over 40 minutes late for a prescheduled ride to pick my friend up from the…read moretrain station and kept giving fake times for when they would arrive. When it finally got there, it had an entire wedding party in the cab already (COVID?) and was heading to a different destination. I called to ask where and the woman running the phone line yelled at me and then hung up on me. Will never use this service again and would never recommend some one else use it.

Gm Facebook you know it a beautiful day to air out a local business yesterday I was not going put…read moreshit up because my only mission was to get off of work and home to my girl but any let's start those who know me know I am chill I'll come out my pocket to help when ever I can I put others be-for me because I am humble and I believe in equality and justice equal rights and diversity witch let begin. With that I went to college for my business degree passed with exceptional grades Took a class in diversity leadership business law and I've learned that their codes of conduct in life and work livening in a world that's is Consistently evolving driving to implement diversity in all manners race sex gender creed exc. when you have local company's that are trying to make moves you think ok let help out be a A person of habit loyal high paying customer very good tipper So I've experienced Some car issues needing to rely on Uber's public transportation meaning a taxi I generally stick with one Taxie if it works and it's all good for me so I've been riding with ulster car service since Jess and Rico owned it and then sold it there been lake of consistency forgotten time calls drug sales why in car noting but issues but I look past to get to we're. I need i Allison Also get people aka driver got thee Owen lots .. which brings me to this point yesterday I inquired a ride home from work I had prior arrangements to meet my other person to pursue my rest of my journey home long story short because the owner of the cab company decided not to answer her phone I became a victim of customer abuse I was yelled at for 10:54 sec but a man who I was nothing but respect full to give me credit for standing up for myself on previous occasions and then after this la lost his mind because he had to wait five minutes and it became my fault if he came world war Z It became hostile I tried explaining I have called multiple times to ask where they were and each response I'm not going to rehash but I will share the messages so this way people can see completely unprofessional completely inappropriate not to mention completely illegal i'm not one to creat issues where there doesn't have to be one but like I was saying previously when locals in the community are trying to support businesses there's certain codes of conduct there's certain morals and values that need to be followed liked respect your customers do not have a man screaming and cursing at a female not to mention I'm a domestic violence survivor when I shared the video what this man was doing in the cab company and Howard the dispatcher being a female encouraged his behavior they were absolutely appalled question if she was abused as well not my business regardless whether she is or not that has nothing to do with the way she conducts her business and one as far as letting her know she's condoning and promoting domestic violence then has the nerve to insult me asked me if she needed to sit there and hold mine and her cabdrivers hand. Like then when as far as going and saying that if I respond to her cab driver after he was screaming and cursing at me telling me that he will bring me back to where I came from and I can get the fuck out of his car that I would have to get out of her car because she's the owner of the cab company and she makes the rules because she refused to recommend her Driver instead she did nothing but pointer finger at me and justify his actions well reports are being made I will not let this go like I told her I'm not going to respond inappropriate childish behavior I'm going to take my knowledge on what I know and my degree and I'm going to pursue it in the legal way many people may not see how women have to struggle daily just to be an equal position as a man but like I said haven't taken a diversity class I see the struggles it makes me wonder how many more innocent people innocent women are going to be assaulted verbally demeaned and devalued because of our gender in the screenshots I will share you will see just what I'm talking about she even went as far as demeaning me treating me as if I was a child reprimanding me and pushing her default and defense of her cab company and drivers off on me meanwhile let's not forget I have every receipt thousands of dollars I've spent with this Cab company even though I have a vehicle sitting in my driveway that I can't maintain or drive at this point is what you have to grow threw . Just clearing the air and my chest And iam one to let people know what up yep that's me miss Kingston Journal keep reporting businesses that act like this and I'm justifiable behavior somebody needs to it's my right as an individual Especially knowing that my money is paying to support them oh and let's top it off I forgot to mention he also stated that I never paid let me include the cash app receipts I have an extensive amount of receipts for this Cab company this is just recent lmao

customer service representative extremely rude. She needs to learn how to speak to a potential…read morecustomer. Loss a $1500 service. Plenty of other car service companies.

The service was great my family and neighbors were going on a cruise and we contacted Anna's and…read morethey came on time and delivered us to the cruise ship with no problems, the driver was very friendly and respectful, I would definitely recommend their service.