The guys did so awesome getting us into a new car. Great deals, superb service. We really…read moreappreciate all the work they put into getting us qualified and driving off the lot with our new vehicle.

Took my car in for regular maintenance, and had ask them to check out a new rubbing sound in the…read morefront. They then charged me for the inspection and said I needed 1500. dollars of parts and work. I took my car to 2 other local car shops who did not charge me for an inspection, and both claimed my car needed no work at all. I asked Whitney's for a refund for the inspection, they refused. The manager told me no refund because she still had to pay the technician for his bogus recommendation. They offered me another free inspection, so the tech could explain why he recommended the parts. I declined that offer, since I had already had 3 inspections by now. Thanks Ann Cook

Bought my vehicle from Dustin Hansen and he is AMAZING! Anytime I have had or have a question about…read moremy car he is right there to help! I appreciate the fact that Iam treated like a person rather than a transaction like I have at other dealerships when purchasing a vehicle. I recommend Dustin to everyone i hear is looking to buying a vehicle!

The service receptionist Sarah is one of the rudest peeople we've ever encountered. We will be…read moretaking our trucks up to Olympia now for all future services due to her terrible attitude and demeanor.

First time customer and I was very impressed. Staff was friendly and professional. Costs were…read morereasonable. Car wash was a nice bonus. I'll definitely be a regular. Thanks to everyone at B&B.

Came to town from Grayland to run some errands and realized that my SUV hood wasn't fully closed. I…read moreput new wiper fluid in before heading out and thought it was shut all the way. It was latching but not fully closing. Realized this mid errands and panicked and looked for the shop closest to me with the best reviews. I came into B&B Automotive in a panic. The man at the front desk was so kind and promptly asked one of his mechanics to come out and take a look. The mechanic was amazing and kind and messed with the latch a bit and got it to work! He mentioned how it can get rusty and to WD40 it to avoid this in the futures. Quick, easy and so helpful. Often, as a woman, I get talked down to or ripped off at places like this but I was treated with so much kindness and respect. Would highly recommended.

Gordon's Service is a hidden gem in coastal central WA, and the owner, Norm, is a National…read moreTreasure! We drove up I-5 in our VW Vanagon in one of the most brutal heatwaves in memory. The cooling system started to glitch out (fan not kicking on, and therefore overheating when not moving). Did a quick search from the road, and called ahead while limping in. When I explained what was going on and asked if he could look at it in the morning (the day before 4th of July and everyone shutting down from Thursday-Sunday), he didn't miss a beat, and said, "Yeah, we have those parts." I had it at the shop at opening, and his team dove right in. Found and replaced a cracked coolant expansion tank, replaced a sensor, confirmed fan was working, filled and bled the coolant system, and then I got to go on a ride-along test ride with Norm, who gave me a master's class in Vanagon voodoo. He has been a VW mechanic since he was 15, and his love for restoring and keeping these things going is infectious. Gave me his card and said call if anything came up, and when the van overheated again idling near destination, I called him again. He agreed to meet me back at the shop on Friday (the 5th, a day he had planned to have off). He went at it again, and this time discovered the thermostat wasn't opening, so no coolant was flowing to the radiator, and so would not get hot and kick on the fan. He replaced the thermostat, and ran it through the paces to make sure it would behave this time. He saved my bacon, and got family safely back on the road. A fount of knowledge, a love of classic car culture (hosts a car show every year), great mechanic team, and super fair pricing. Even if I don't need a thing, next time we're in town, I will be stopping by to say hi.

TOP NOTCH outfit. I…read morehad a noice coming from my engine and in 10 seconds, the man new exactly what was wrong and gave me a price to complete the repair. The parts had to be ordered and 3 days later I dropped off my Nissan Pickup and they completed the repairs in 2 days and charged me less than originally quoted. 2 other auto repair places in town wanted to charge me $200.00 to just bring in the truck and Gordons charged me $267.00 for the entire job which included 3 parts and labor. I was a real customer and I give bad reviews to some businesses but this place is a place you can trust.

Great service, affordable price, friendly, and even took pictures of the ball joints so I could…read moreunderstand what was going on. Highly recommend. Thank you Mikey and your office gal

Had issues with my truck starting up and thought I had a fuel pump issue. Brought my truck in told…read morethem what the issue was they got my truck in the same day. They did a through diagnostic found out I had a spark plug issue. They kept my truck for a few days still testing it for the start up issue I had. Truck is running great now. I really appreciate the work done on my truck here they are friendly and will work with you if needed the lady working the front desk is awesome she made everything easy. They also had pictures of the bad sparks plugs they took out showed me all that stuff as well. Highly recommend this place!!

I had my transmission in my F150 replaced by OFA. I dealt with Paul. The cost was around $6k which…read moreI found reasonable when comparing the cost. I was also in Iowa at the time. Once repaired it set at my house for 5 months. When it was finally driven the tranny slipped. I called Paul, I was still in Iowa. There was a leak in the fluid. He came over the next day. Had it picked up. Repair it at NO additional cost and returned it. I'm very happy with the communication. Standing behind the work and professionalism. I will recommend them and if I need service I will use them.

Every time I've needed repairs done they have been honest, fair, and helpful. Not to mention…read moreworking quickly and effectively. Very grateful for their assistance!

had a great experience with Five Star Toyota in Aberdeen, Washington, and wanted to share a quick…read morereview. My salesman, Gary, was courteous, polite, and clearly worked hard to get me the best deal possible. The pricing in Aberdeen seems very competitive--honestly some of the best I've seen. They made a real effort to put together a deal, and although we ultimately didn't come to an agreement, that was more on me for aiming a bit higher than they could go. Their offer was already quite strong, so I have no complaints there. Throughout the entire process, I was treated with respect and professionalism. I'd definitely recommend giving them a try if you're in the market--they're a dealership that genuinely works to earn your business.

Buyer Beware - Disappointed Long-Time Toyota Owner…read more I have driven Toyota vehicles my entire life. Every Toyota I've owned has lasted over 300,000 miles. I trust the Toyota brand deeply, which is why this experience with Five Star Toyota in Aberdeen has been so disappointing. We needed a reliable vehicle for farmers markets and decided to purchase a used 2015 Toyota Sienna from Five Star Toyota. The van had been their dealership service vehicle. They had two 2015 Siennas--one still in use and one that had been parked on their lot for about three years. Before purchasing, I specifically asked for maintenance records and was provided them. The battery had died due to sitting unused and was replaced. Most importantly, Service Manager Jayson Lockett told us there were "absolutely no leaks." That assurance was critical in our decision. In hindsight, there were warning signs. The salesperson even said that if he were me, he wouldn't buy this vehicle. I assumed he was referring to cosmetic issues (scratched hood paint, cracked leather seats, peeling rubber trim, etc.). I trusted the dealership's reputation, awards on the wall, and what I believed was the integrity of a large, established business. Shortly after driving the van home (a 3-hour drive), I discovered oil leaking onto my driveway. Two independent shops confirmed two separate leaks: * Axle seal * Timing cover gasket I made multiple 6-hour round trips back to Aberdeen. They repaired the axle seal after negotiation. For the timing cover gasket, dye was added. Later I was told the leak was just a loose drain bolt from an oil change elsewhere and that it had been "fixed." I was told it only counts as a leak if oil drips to the ground -- yet when I placed cardboard under the van, it continued to drip. After three long trips and extensive communication, I negotiated directly with the owner, Allen Erickson. He agreed in writing to reimburse $1,000 as goodwill if I completed repairs locally and signed a release. After I requested the goodwill release for signature, communication stopped and I have not received the reimbursement. The timing cover gasket repair estimate is over $4,000 at the dealer and about $2,800 at an independent shop, meaning I still need to invest a significant amount out of pocket. I understand used vehicles are sold as-is, and I accept that I cannot prove the leaks existed before purchase. However, it is difficult to understand how a vehicle described as having "absolutely no leaks" developed two separate leaks immediately after I drove it home. After multiple 6-hour drives and months of communication, I no longer wish to spend more time pursuing this. I am writing this review so others in the Aberdeen community can make fully informed decisions. I trusted the dealership's reputation and assurances. Unfortunately, my experience did not reflect that reputation. I hope future buyers carefully inspect any vehicle and obtain an independent inspection before purchase.

Most Professional, Most Honest, Best Priced Automotive Shop in Grays Harbor! If your car needs…read morefixed.....take it to Danny's!

We had a flat tire on our RV just outside of Montesano. My husband called Danny's and they said to…read morebring it in and they would put the spare on. As soon as we pulled up they got right to work on it. They had to work really hard to get the spare loose, then ensured the spare tire post was secure. When my husband asked to settle up the owner said it was on him.... so AWESOME. LOVE small town customer service.