Servepro was exceptional- Specifically, Jason, the manager of my project! He was on time, always…read moreavailable. When I had a question, he was thorough in explaining the reasons and steps. His experience gave me peace about using this company. He told me what I needed to hear and what the steps were going to be very simply . Everything was done on time, and I appreciated all of the workers and their commitment to taking care of my project! Would definitely recommend Servepro and if you request Jason- you will be in great hands! He is an asset to the company!

Work crews were reliable, knowledgeable, and very courteous. Questions were answered and resolved…read morewith a manager, as needed.

if I could give no stars I would. They first came in the house and tracked in a ton Of grass and…read morejunk. They were having trouble getting the water to work in one of the sinks so they tried hooking it up to all of the sinks and scratched up both of my faucets, then they attached it to my washer to get water and did not connect it back securely so it leaked all over my floor and I had to pull the carpet up in there. What a disaster. They were rude too.

They are coming back out to take care of the issue. Thank you Stanley Steemer. Much appreciated mread more

If you value your time and sanity DO NOT use ServPro contractors to repair the damage to your home!…read more The team that comes in to clean up after water damage, etc is great, but the delays, miscommunications, bad subcontracted labor, poor workmanship, lack of supervision or follow-up, all under the "management" of ServPro contractors will have you wishing you had just hired a construction company to do all the work. EVERY step of our process has been a problem. We only needed LVP and tile placed in an approx 2100 sq ft house and lower kitchen cabinets. We are now on month SEVEN waiting for them to complete this. From flooring being installed incorrectly, movers damaging our furniture, cabinets not being painted or installed correctly, countertops installed upside down, plumbing needing correcting . . . literally everything has required multiple trips to complete and/or repair additional issues created. I tried reaching out to the owners at month six via email, but they could not bother to reply and I had to speak to someone in the office after 3 additional phone calls. We are still no further along. I suppose as long as the insurance checks go into their account they do not care how long your home is in disarray or how much frustration their team creates. There is no accountability and no recourse, although it was offered that they "just stop working" . . . Gee thanks.

Great customer service, Servpro cleaned my carpet and it turned out brand new highly recommendread more

This company is connected to Cornerstone Comfort in Charlotte. I had them repair my thermostat at…read moreour lake house in Lake Norman, they replaced the condenser or compressor or something like that at our house in Charlotte and they worked on a rental in Greensboro. Each time the tech was not pushy or anything and they were really easy to work with. Honestly I was surprised the price was not higher. They did replace a unit at an office for me as well. Very affordable. Really happy.

I called Get Air Done on a Friday afternoon, they came by within an hour. Fixed my air in less then…read morean hour. Great customer service. The Tech knew what he was doing, very personalable Very polite. I definitely recommend this company. Give it 5 stars. Price was very reasonable. Fast Friendly. Thank you!!

**ZERO STARS** No…read moreway would I recommend him! Update to follow. Will update soon! Not a professional experience...

My husband and I were concerned we had mold in our kitchen and on the back door. I received a…read morereferral for Smith Environmental from Servpro and we couldn't have asked for a better recommendation. Daniel's expert-level knowledge of mold and household allergens is beyond impressive and he is able to communicate that "scary" information very clearly. He's extremely thorough and wrote out a 4-page report about what he observed and his recommendations, complete with photos of the suspect areas. Mold can be an intimidating issue and Daniel was honest about pricing, testing, remediation, DIY cleanup, etc. and was very reassuring that this was something my husband and I didn't have to worry financially about. We now have a handyman contact thanks to Daniel. (He even gave us a restaurant recommendation that we can't wait to try!) Smith Environmental was worth every penny and more. We hope we never have to call him again, but I'm confident it wouldn't be so nerve-wracking in the event that we did. However we will be recommending him to anyone who has the same issue. Many thanks for your help!