Nice selection of threads and unique canvases. Absolutely inspirational finished work on display. Expert help if you ask.

I went in for some Crosstitch material and was told very nicely that they only carried needle art materials. The lady in the front, I think her name was Joanna was very pleasant and informative. I don't do needlepoint, but it seemed like the supplies went on forever, and the display objects were beautiful. read more

Wallet biopsy, followed by no help at all. Nice selection of threads and tiny beads. Chilly salesperson. Wish it had been a better experience. read more

Happened to be in Scottsdale for vacation and my husband dropped me off while he went to run some errands. This is the place to shop for needlepoint if you have to stop in just to pick up a certain thread or if you want to browse for hours. More finished samples than I have ever seen at one shop! Exquisite stitching - not just basket weave and a few others thrown in. Actual works of art with many examples of ways to finish your canvas- not the same old pillows and frames. They had not one, but two trunk shows when I visited! Suzie picked out the most beautiful fibers and beads for a Melissa Shirley Vicki Sawyer canvas I happened upon in the sale room. She is definitely color and fiber expert! Suzie also helped me with fibers for two canvases that I had purchased somewhere else but could not seem to find the right fiber at my local needlepoint shop. And for someone who thought she owned it all, I came out with a couple of new accessories and a project bag. read more

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Stopped in here while in Scottsdale- what a lovely store! I spoke with the owner and she was extremely friendly, helpful and pleasant. The store samples/models are amazing and make a stop in the shop worth it alone. They have a large supply of canvases as well as accessories- scissors, glasses, threads etc- everything you could want! I loved browsing at the amazing store samples as well as talking to the owner. I ended up picking up a canvas from the trunk show they had as well as a pair of readers- since I forgot mine! What a wonderful shop to browse, buy and talk all things needlepoint and needle arts crafting! read more

Quail Run Needlework - Art Supplies Near Me - Scottsdale, Arizona

I would give negative stars if I could. I have never been treated so poorly and I am so deeply hurt and frustrated by my experience with Quail Run Needlework. I live in Connecticut and was confident in sending my canvas to Arizona in April as I had heard great things about their finishing. As an experienced stitcher, I have sent my canvases to many different places to be finished so I understand the process quite well. Rather than telling me they needed more time, they told me that I was being impatient and that clearly my life had not been affected by COVID. They called me "young", spoke to me rudely, and have continuously lied to me. I haven't seen my canvas in 9 months and would just like them to own up to the fact that they must have lost it and that I am never getting it back. I have called numerous times only to get shut down by Joanna. She would claim she had no clue what I was talking about and that Susan the owner would get back to me. Susan would never get back to me. She has only emailed me twice throughout this entire 9 month process. Not once has she picked up the phone to call me, a concerned customer. I'm really not sure how they find this to be an acceptable way to run their business. You can read through the details of my experience below. At the beginning of April 2020 I had reached out to inquire about finishing my canvas into a pillow. They responded yes, but informed be that fabric stores were closed at the time due to COVID. I sent my canvas in towards the end of April and never heard from them confirming they had received it. I continued to check in on it as the months went by, and I never got a true update from them as to the status of my pillow, or the fabric that I had asked them to get for me. At the end of July they finally informed me that they were able to get the fabric I requested and that my pillow was to be made within the next two weeks. I continued to check in on the status and continued to receive little to no information. On October 21st I received an email from the owner of the shop suggesting that it was best to return my unfinished canvas to me as I was being impatient and my life hadn't been affected by the pandemic. I agreed that they should send my canvas back. I felt so disrespected as it was extremely presumptuous of her to assume that my life has not been affected by Covid. Being a teacher myself, my life has largely been affected in many many ways. I told them that I did not want my canvas mailed back, and that rather someone would come in to pick it up for me once it was back at their stores location from the finisher. I would check in occasionally to ask if the canvas was back from the finisher. On December 11th, I received an email from the owner saying that the store will no longer accept my calls and that my canvas had been mailed FEDEX with a signature required. I replied asking for tracking and have not heard from them since. It is now January 10th and I still have not heard from them OR received my canvas via FedEx which leads me to believe it was never put in the mail in the first place. If they had lost my canvas, I wish they had just been honest and communicative from the beginning and reimbursed me in some way. Needlepointers take great pride in their work and trust that the final steps in their products are also treated with care. I will never recommend this company to anyone in the needlepoint community. read more

Quail Run Needlework - Art Supplies Near Me - Scottsdale, Arizona

While One of the most beautiful and well appointed needlepoint shops I've been in, I cannot recommend this shop. I was given a 300.00 gift certificate to this store, and had high hopes of finding my niche needlepoint shop. While there is much to choose from, the atmosphere is just not welcoming. Don't get me wrong, the woman at the entry desk is pleasant but not especially helpful. Also I waited 3.5 months for some of my fibers to come in. No one returned my multiple calls. Eventually I drove the 45 minutes and cancelled the order. I was simply advised that it was coming From France, no apologies. I purchased various supplies to use up the balance before heading over to Bestitched. read more

What a horrible experience! From the start the lady in the shop, Susan, was rude, inconsiderate, and disrespectful. She never addressed us and then when we came to her for help she turned to another custom and rudely ignored us again. After the less than average customer service, we still decided to give them a chance. We provided a Hardanger cross stitch egg and the fabric to complete the item at their shop. This was in May and they took 1 photo of the work. Then, months later in July they ask us to send more photos as they weren't "provided enough" when Susan took the photos herself. Poor job planning and poor customer service. Was it your first time? Now in Pate October after months of calls and emails to Susan and her team, they returned all materials and never did any work! Pathetic! Don't come her unless you want terrible service and you items to be held without any response or efforts put into them. The litany If excuses was mesmerizing and just plain lame. It doesn't take 1,2,4,or 5 months to reply to a call or email and no excuse is acceptable. I'd give 0 stars if I could. read more

Quail Run Needlework - We supplied this work in May and got the items returned in October with no efforts made. - Art Supplies Near Me - Scottsdale, Arizona

Snobby employees and after reading the reviews, I would never give Susan my 6 projects I've been working on for three years. Another Finisher will get them in Maryland. (I'm in AZ!) Fast, friendly, perfection. Been sending my work there via Fed Ex for years even though QR is in my area. PS. One day, while visiting QR's beautiful shop, I quickly browsed then wanted to go back into her spacious display room to take my time. The owner said with a deadpan face, "You've already been in there!" I was really insulted. Now, I pick up an occasional item then leave. read more

This was one of the most amazing needlepoint stores I have ever been in... Johanna helped me and she was just lovely. I think we spent more than two hours in here... Service was fabulous. The organization of the store was incredible. I could not find one thing wrong if I tried, I recommend the store highly read more

I wish to thank the owner of Quail Run Needlework. The shop is beautiful, sparkling clean and well organized. It is well stocked with appealing canvases, threads and accessories. i have always received great service and excellent stitching ideas I applaud Susan for her persistence during the pandemic with all the obstacles that small businesses faced. I have spent ever fall and winter for the last 20 years shopping and enjoying this shop as we have no needlework shop back home. I have made friends during classes and open stitching. The finished items this shop has done for me are all treasures as the finishing is detailed and meticulous. Attached is one of my favorite pillows Quail Run Needlework finished for me just like the one in the shop and a rocking horse I did for a grandchild. I whole heartily recommend this great needlework shop to anyone who enjoys stitching. read more

Quail Run Needlework - Art Supplies Near Me - Scottsdale, Arizona

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6/1:20- As in response to Susan's comments she did Not state she was helping a customer. There was only 4 of us in the store. If she said something I totally understand. Don't try to put a positive spin on it, because it wasn't!! She called me and left me a message after I sent her an email and reading the Yelp review to make it positive. She had a worker send me a message to set up a Zoom Call. Other people have reached out to me on Facebook & Yelp offering to help me. You know what they say "What goes around comes around". I hope that when someone comes into her store she may have a Smile on her face and be kind, maybe her actions will change. As far as for me I will NEVER go back to her store!!! read more

I stopped in there today, for the first time. What a fabulous store! It is actually divided into two spaces: One for yarn, thread, beads, string, supplies, tools, and just about anything you can imagine - needlepoint-wise. Then you step through an opening to an equally large space filled with canvas and displays. Things are divided up beautifully into sections...So holiday ornaments are together, flowers, religious stuff, southwestern themed canvas, etc. So it is easy to find whatever you want. Plus, they have Trunk Shows quite often as well. I stopped in for some yarn...I left with 4 projects, a magnifying light, some books, tools and about 2 dozen spools of metallic threads! The women working there were extremely helpful as well. This is a wonderful shop for all things needlework! read more

Fabulous selection of fibers and Canvases, the staff was super friendly and very welcoming. I highly recommend the shop if you are in the Scottsdale area, it doesn't disappoint. read more

I like checking out local needlepoint stores when I travel, and am so glad I found Quail Run. The women were so kind and helpful, and the store itself is well stocked and immaculately kept. They had some unique canvases (I picked up an American flag with red cactuses in white background instead of the red and white stripes) and a huge selection of threads! read more

Limited inventory. Also there are no returns on ANY items including their threads! Evendentily there are sings posted to this fact. I personally did not seem them and I was not verbally told this fact. I have no problem with not being able to return canvases but I do with threads. They charge 3 times more for a skein. You can order than from DMC direct or go to Joann fabrics fir the exact same quality. Lesson learned on my part. I would have saved around $60. read more

My husband and I are on road trip through the southwest. I have to say, for a needlepointer, the best scenery of the trip so far was at this shop. And the outside scenery has made that high praise! Lots of Southwest-themed canvases, tons of threads (and in complete colour ranges), lots of beautifully stitched models and great service. Suzie was helpful and cheerful, even though she was juggling customers, the phone and delivery arrivals. Happy to be added to their mailing list and I'll be using their services via mail order in the future. read more

I stopped into this shop while on vacation. The owner was very friendly and helpful. Although it was not the type of shop I thought it was, the owner was more than happy to steer me in the right direction. read more

Gorgeous needlepoint canvasses, wonderful fiber selection and fabulous notion and gadgets. The finished piece are spectacular. It is a little hard to find but well worth the trip. Superb customer service. read more

I was very please to receive a lovely phone call from the store saying they were sorry for my experience and want to make sure I get help and enjoy my needlepointing experience. They offered to have me come in when I'm not working for help. I really appreciate that they read the review and reached out to me. It definitely changes my opinion of this store. read more

Quail Run is a wonderful, professional and delightful shop. The new shop and location are wonderful!!! Susan, the owner, and her staff are very knowledgeable and helpful. They carry a huge selection of fibres and they know how and when best to use each of them. They have a wonderful eye for color and stitches too. Quail Run has a great line of their own canvas designs and they regularly host a Trunk Show. I have learned so much from shopping there. I love the formal teacher classes and the private consultations. There are so many stitched samples too which provide great inspiration on stitches, colors and techniques. I have used their finishing services and everything is of the highest quality. Quail Run is the best - all I could hope for! read more