You try and call them. 50 dang languages... so buckle up cuz you're going to be sitting for an…read moreentire afternoon to listen to languages that don't have any place in this country.

If you're suffering from addiction and or anxiety and depression definitely recommend. They do…read moretheir part if you're doing your part.

I had a problem with my CPAP machine. I called and got an appointment within days. I checked in and…read morethings went very smoothly. The technician checked out my machine and very quickly determined that the humidifier was indeed not working. He got me a loaner programed it and had me out the door in an hour. My old machine is bundled up and on its way back to Phillips for a rebuild. A good experience.

While the staff are very kind and helpful, I have an issue with the appointment process. They gave…read moreme an appointment card after a BC shot and on the day I was supposed to go in, there was no one there and it was closed. I called PP and asked them why my local PP facility was closed even though they scheduled me for an appointment. I was told it was "because there is a party today." The lady on the phone who worked in customer service said that this kept happening at this location and she thankfully got me in on the next day. On an even worse note, my close friend usually gets texts and emails from them when it's her appointment time, but they never sent a message to her and now she might be pregnant because of this. When she called asking when her next appointment was, they told her she was a MONTH late for her shot. When asked why she didn't get any messages, they said that "the email was lowercase so it didn't send." She also did not receive a notice for her being a "no-show" either. She also never received an appointment card or any written documentation for an appointment. My appointment dates are always written on the information papers from the depo-shot as well and not in an actual appointment card. I am in no way bashing planned parenthood, but if you are using the Springfield MO facility, take extra care and attention to when you are due for shots or checkups and write them down and put them in your calendar. I NEVER write reviews but I would hate for someone to have an experience like this and miss crucial birth control shots or procedures in general. I understand people mess up, but this isn't the kind of thing to take lightly. Thank you for the staff for always being kind, and I hope that this issue is resolved soon! These people can truly help you, just make sure you can keep track of appointment times and dates.

I have been to 6 other appointments back home, trying to get my nexplanon implant removed but…read moreeverytime I would go, I'd back out & say i didn't want to remove it because I was scared. When I came here, I immediately felt welcomed & comfortable in the office. The staff is great, very friendly & understanding! I got blood work done, my implant removed & met some great people. I will definitely be back if need be!

The social workers are mostly good but the client is limited to the 40 hour schedule. So what do I…read moredo when I'm having a hard time after hours and weekends.

Do not send your children here. I was a patient here in March of this year in 4 South. I told them…read moremultiple times that I am transgender, and I rarely got any respect. Half the girls would hide pills to snort later, and when it was reported, nothing was done to prevent it. Girls would punch walls, steal art supplies to snap in half and S/H in their rooms, and the staff didn't give two shits. They put us in a hard reset (which is when you have to stay in your room for 24 hours straight) for over 3 days, and pushed the kids to riot. A little girl who should have been in a different unit, got jumped for standing up for another girl. They didn't do shit about it. The food was sickening, and I starved for the whole week I was there because if I ate it, I would just throw it up. The guest area looked like they were trying to hide what all the other places were like. It was dirty, never got cleaned, and almost none of the showers, toilets, or sinks worked. Dogshit mental hospital, wouldn't wish this shit upon satan himself.

This is a HUGE compliment, accommodation to Mercy ED South Nurse Sean Icenhower. He was my…read moremother's Nurse during a Sat/June 20th for a post leg clot diagnosis & severe pain/swelling. He was AGAIN Mom's Nurse 5 days later, Wed/Jun 24th. If we had thought Sean was knowledgeable, friendly, such a professional care giver Sat, we saw him in prime work action as he gave every bit of energy, medical know how to save Mom as her now sepis body, fighting off infection & dehydration, had a crashing blood pressure. His speed, yet attention to every detail, of work was amazing. The whole time letting me know exactly what was going on & how the care team was tackling it. A MASSIVE Thank you to the entire ED South team, but especially to Sean. Our Hero.

I went to Mercy ER two months ago after a bad fall and injuring my shoulder. When I got there they…read moresent me to triage and then to the waiting room. Another hour passes, then I get an X-ray of my shoulder. I waited seven hours before they take me back to only put me on a stretcher in the hall. The doctor comes and tells me my shoulder isn't broken, but doesn't know why i can't move it. Sends me home with one pain pill and a sling. My doctor the next day tells me even though my arm still is very painful they will order an a MR I, but it will take month, no pain medication, just live with it. So a month later after my MRI, they tell me I have a broken shoulder, then they gave me pain killers. I wouldn't take my goldfish to Mercy. Especially to the ER. You could die waiting .

I brought my 19 year old son to Cox Medical North after he had metal shavings get into his eyes and…read morehe was having trouble seeing (pain and blurry vision). They checked to see if he had a scratched cornea and didn't see any problems, so they diagnosed him with conjunctivitis. I questioned them about their diagnosis since earlier in the day he had been cutting metal before he experienced pain and blurred vision. I also mentioned that this did not present like the conjunctivitis I had seen in the past (no discharge). They assured me of the diagnosis and sent him home with antibiotic drops. His eyes continued to get worse. I called urgent care the next day. They told me to go get an over-the-counter flush and try to fully flush his eyes out (He had used water the previous day but was unsuccessful). They were surprised the ER didn't flush out his eyes. We bought the flush at Walmart and flushed out his eyes. Low and behold, the pain immediately stopped! It did take a few days for the blurriness to go away, but it did go away. Here is my problem: * The ER did not flush his eyes * They misdiagnosed him even with all the info about his job * They billed $2000 for doing nothing If possible, stay away from this hospital.

I went to Cox north for therapy after a knee replacement and was really impressed with everything…read moreabout my experience. The staff was personable and polite, the therapists were professional and very knowledgeable, the facility was a bit dated but clean and quite useable. I went again a couple of years later and was more impressed by the therapists. All were great and personable, taking the time to get MY problems handled, not just running me through the system. I understand that they are remodeling now.

I cannot say enough about Dr Robert Vorhies and the staff at Cox West Tower. Aerial and Lynn and…read moreall the nurses were awesome. Caring and compassionate and friendly. They treated me so wonderful and Dr. Vorhies is the best Vascular surgeon in the country. He is caring and compassionate and explains everything so perfectly. I have not felt this good in years. Thank all of you for a wonderful experience. Jerry May. God bless you all. You all deserve a raise.​

Terrible excuse for a hospital. I am on vacation with my mother who has stage four melanoma and she…read morehas become ill. We checked into the at approximately 2130hrs. Upon checking in the staff took vitals and sent my mother to the lab fairly quickly after arriving at the hospital. Approximately Two hours later, they came out and said she needed another lab. It is now 0424hrs on the following day. My mother has still not seen a doctor nor has she received an IV or any other medication. I have been up to the reception desk numerous times only to be told that they are busy despite there only being a handful of patients still left in the ER. Hopefully my mother will be seen by a Dr and receive the care she needs soon so that we can continue our vacation or before the suspected severe urinary tract infection she has kills her.