I was referred to a walk-in orthopedic for an injured ankle, and I'm glad that went to Dr Gifford…read moreat 417 Sports. All of the staff was great, but it was worth the wait to talk to the doc. He explained it to me straight and helped me with managing the injury going further. 10/10

He really cares about his parents. He is very friendly and down to earth. In fact his whole staff…read moreis amazing. That are all nice and easy going.

I went into the emergency room with back pain. He made me leave and called me a drug seeker. A week…read morelater I found out that I had a fractured spine. He refused to remove the drug seeker off my medical record. He likes to hear himself talk. And he's a liar. If you make a mistake own up to it. He owes me a huge apology. And I will leave him a bad review everywhere he goes! How dare you! You should be ashamed of yourself 100%. God like complex.

True experts, brilliant minds and logical and sweet, these men bring the healing back into…read morehealthcare. Talking to Dt. Shealy is like being able to exhale. Finally someone saw me and listened and understands. The staff is just as smart and efficient and kind. The waiting area is full of awards and recognition- these are real world renown experts in addition to being wonderful humans.

Missouri Attorney General's Office Supreme Court Building…read more207 W. High St. P.O. Box 899 Jefferson City, MO 65102 573-751-3321 To Whom It May Concern, I am writing to file a formal complaint regarding a deeply troubling experience I had with Mercy Hospital and Dr. Cameron Hess, a pain management specialist at the Mercy Pain Clinic located at 2230 S. Glenstone Avenue. This complaint concerns what I believe to be deceptive and obstructive practices that have resulted in a denial of medical care for my chronic and debilitating back pain. Several years ago, I sustained a catastrophic, career-ending injury in law enforcement that required an L4/L5 spinal fusion and, more recently, the implantation of a spinal cord stimulator. Despite these interventions, I continue to experience severe pain. As part of my ongoing treatment, I sought a radiofrequency nerve ablation procedure through Dr. Hess. On March 6th, I underwent an initial diagnostic injection to test for pain relief. Following the five-minute procedure, I was moved to a recovery room where nursing staff informed me that I would need to report an immediate 80% reduction in pain to be eligible for a second diagnostic injection--an alleged requirement of my insurance provider, Anthem Blue Cross. I informed the staff that I did not experience an 80% reduction but requested to consult with Dr. Hess. I was told he was unavailable, as he had already moved on to another procedure. When I asked if I could activate my spinal cord stimulator to assess combined relief, I was again told "no" because I did not verbally state that I had experienced 80% relief. The staff was dismissive and unprofessional, insisting that Anthem Blue Cross required this arbitrary 80% threshold. As a result, my second diagnostic injection, scheduled for March 20th, was canceled. Concerned, I contacted my Anthem/Blue Cross representative, Alicia, who informed me that no such 80% threshold exists in relation to CPT code #64493 or in any related policy that would restrict further authorizations. On March 24th, I contacted Mercy Hospital's Patient Relations and spoke with an employee named "Camry." I detailed my concerns and requested information regarding the grievance process. Her response was dismissive and unhelpful. Although she claimed she would file a grievance on my behalf, she refused to provide confirmation via email or patient portal. When I asked multiple times to speak with a supervisor, she denied all requests and ultimately disconnected the call. The call ended abruptly at 10:53 AM. On April 14th at 9:00 AM, I received a call from "Dillon" at 417-820-9774, who identified himself as the Practicing Manager for Mercy Hospital. He asserted that the 80% threshold policy was dictated by Anthem/Blue Cross and promised to email me documentation to that effect. However, during a follow-up call on April 21st at 11:30 AM, he informed me that, upon consulting with their legal department, he could not provide any documentation and refused to answer further questions. I have left messages with their legal division and nobody from that office has reached back out to me with any answers. As of today, I have received no such documentation, and I feel I am being deliberately stonewalled. According to Alicia from Anthem/Blue Cross, the claim made by Mercy that such a policy exists is completely false. In her words, "They FLAT OUT lied to you." This entire ordeal has left me without access to a potentially helpful medical procedure due to what appears to be a manufactured policy, one that my insurance provider unequivocally denies. It is unconscionable for a healthcare provider to deny a patient pain relief based on arbitrary, non-existent standards--particularly when doing so results in prolonged suffering. I am formally requesting that the Attorney General's Office investigate the policies and actions of Mercy Hospital and Dr. Hess. Specifically, I am asking for: 1. A full review of the criteria Mercy used to deny further treatment. 2. A comparison of Mercy's policies with the actual documented requirements from Anthem/Blue Cross. 3. An investigation into whether deceptive or obstructive practices have been employed that violate patients' rights or healthcare regulations. This experience has not only impacted my health, but also undermined my trust in the very system meant to support people in pain. I look forward to your assistance in holding Mercy Hospital accountable and ensuring that no other patient is subjected to such treatment. Sincerely, Kevin Mueller Cc: Mercy Hospital Legal Services

Today I had an appointment with Cameron Hess MD. The 1 star review is not about his service as a…read morephysician, but about Mercy Pain Management Specialty Center. My appointment was at 2:20 pm. I arrived at the parking lot at 2:10 pm. After driving around for 10 minutes trying to park, I could not find a spot in the lot. So I decided to park in the neighborhood near Mercy Hospital and walk to my appointment. It was 100°f out, and roughly 80% humidity. I am in perpetual pain from a medical malpractice event from Jeffery Fenwick MD. So I make it to Dr. Hess MD office at 2:32 pm. The receptionist said they would need to reschedule as I was 12 minutes late. Evidently I was to be Dr. Hess's last appointment as he had already left the hospital. It really upset me that I can regularly wait 35 minutes to 1 hour for the doctor, but the doctor can't wait 12 minutes for me...... Shame on both Mercy Pain Management Specialty Center and shame on Dr. Hess!!!

David Tonkin needs to worry more about being a Doctor and pay attention to people's lives in his…read morehands and Less about bringing unsanitary radios in procedure room and singing like he's on stage trying to impress the sales rep girl that kept opening the door and talking to each other about a bill that should have been received. He just dropped everything and left room with her. I asked one of the assistants if he was done, and she said uhh.. I think so! Needless to say, the needle he was sticking in my knee had bacteria on it. I ended up in the Emergency room, my knee was the size of a small soccer ball and Septic. I almost lost my leg, and 2 weeks in hospital. My foot is permanently numb now. You're a Doctor not rock star you jerk! ( you can't even sing good either) no wonder you get bad reviews. Go back to school and learn how to be a Doctor.

I don't even want to give any stars. I went there over 10 years ago and I suffer from Progressive…read moreDDD and hip dysplasia and sciatica nerve damage. The way I was treated was appalling. These people have no heart, they will treat you as if you are just a junkie looking for a fix. Then I also had the displeasure of interacting with their receptionist, when I didnt know how to check in using the tablets, she called me stupid. Then I found out she was their niece or daughter I can't remember. But needless to say, I'd rather go to a methadone clinic to get help than to go to this place ever again. Both of these doctors do NOT care about you. They only care about their money and their kickbacks from the pharmaceutical companies.

The best choice we've made for our family. It is very welcoming and Justin is top notch. All of the…read morestaff are not only friendly and highly intelligent, but are very personable. We've been members for almost 4 years now and will remain members. From Spider Bites to the Flu, mental health and wellness & fitness. 417 Health has us covered. No insurance? Yeah me neither! IT'S BEYOND AFFORDABLE!! Even a minimum wage worker can afford this! For our family of 4, it costs less per month than a week of groceries does! Do yourself a favor. Become a member. This review was by Sam Anselmo Ozarksouth.com

Justin is a very knowledgeable health practitioner. I went in with chronic back pain for a…read morelidocaine injection, and he delivered that but also provided detailed education on other effective methods for pain relief. It is very clear he works very hard to be good at what he does and it pays off.

Like most medical professionals, staff at ARC are careful not to give patients truly direct answers…read moreabout the long term prognosis for their recovery, but beyond that, my experience with the facility has been more pleasant than not. The equipment is in good shape, staff are friendly and the working spaces are clean and orderly. Appointments appear to begin on time, if not early, and minimal time is wasted in moving between exercises. No matter what ill fortune landed them there, no one is happy to be in physical therapy, but this group makes tolerable what might otherwise be frustrating and exhausting - and at the end of the day, there probably isn't a much better endorsement than that for this type of business.

I came to ARC after seeing other PTs and chiropractors for back pain following a back injury…read more Melissa truly is an amazing human and Physical Therapist! She immediately made me feel at ease with her caring and positive attitude, and she gave me hope that we would fix my back pain. Over the course of my visits she went above and beyond to come up with exercises that mimicked my own daily tasks. Melissa taught me specific exercises to help alleviate pain if I were to have a flare-up, which I still use almost a year later. I honestly looked forward to coming to my appointment every time with Melissa and Dave making therapy such a fun and comfortable environment. They always did a great job explaining things, answering my questions, and giving each person their full attention. I truly can't thank Melissa and ARC enough for such a positive experience and helping me return to normal life without any pain. HIGHLY recommend!