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    Mercy Pain Management

    2.0 (3 reviews)

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    Alok Jain, MD - The waiting room at Eustasis Therapy

    Alok Jain, MD

    1.8(4 reviews)
    2.0 mi

    After watching the doctors at Eustasis' main clinic push medications like tic-tacs and run people…read morethrough "med checks" like a quality control worker in a factory, we scheduled our child with a therapist in their system to get to the root of their issues rather than throwing medications at their symptoms. Unfortunately, if they can't get a handle on what's going on with the patient, even if your loved one isn't in crisis currently, the staff at Eustasis will create one in order to have a clear issue they can "fix". Ridiculous waiting times, impersonal interactions, rude receptionists, more focused on co-pays than care, pushing medication over therapy, ignoring parents & families, running people through like a patient mill - do yourself a favor and stay away from this place. As the inspirational decal in their waiting room states, the employees at Eustasis are doing it for themselves, not their patients or the community. PRO TIP: read through their responses to each of the poor reviews on Google. That should tell you everything you need to know about this place and their mission.

    If you have a choice- insist on seeing Dr Alexandria Cutler She's phenomenal! Always polite, truly…read moreconcerned about how you're doing & she's consistent with follow up care. I felt as if she truly heard my concerns and trusted my input. Alexandria believes that you know how you're feeling or reacting to medications and is conservative when making changes to your treatment plan. She's very focused on obtaining the right results for you & manages to remain Zen despite constant interruptions. The one unfortunate thing is that the clinics treatment rooms are far from private! I'm sure it's just me, but the inner offices reminded me of a daycare facility! Maybe I'm reminded of a daycare because of the way the inner waiting room & treatment rooms are laid out- in a giant circle. The large open area used as a second waiting room is surrounded by individual rooms with floor to ceiling glass walls(I finally realized each room has 2-3 "real" walls, and some have wooden doors!) Or perhaps it's the stark contrast of the white furniture, bright patterned carpeting & that each wall is painted in a dizzying assortment of primary colors... Back to Dr Alexandria Cutler- she is also very careful when prescribing medications & doesn't change more than one thing each visit. (According to most Doctors & Specialists, that's the safest way to introduce or eliminate medications with minimal risk of unwanted side effects ) Truth be told- I'm sure Dr Jain & staff do their best-it came down to a difference in personal preferences & I felt unheard & that my needs in treatment weren't being met by the clinic. It felt like I was in a giant fishbowl (no privacy) during the time I was there. Also, there's no way to avoid hearing the staff & doctors talking about patients and someone is constantly interrupting the doctors during their time with patients & expect to have the doctors switch out or randomly come & go during your session. It got too "open door" for my needs. I believe they need bigger offices, and a Human Resources Director to help hire & retain professional front office personnel.

    Mercy Pain Management - neurologist - Updated May 2026

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