Terrible experience. Did not listen to my description of what was happening. Did not respond to NPH…read morediagnosis by Mercy ENT. Said NPH surgery was not practiced at Mercy.

I guess there are a lot of neurologist in this town. This is the only one that I trust. She may not…read morealways be thought of as the warmest most compassionate person, but I will trade professional conduct for warm-and-fuzzy any day. As a matter of fact she has shown me compassion when appropriate. She's an MD and a Ph.D and I won't let anyone else touch me. You do what you want.

I do not recomend this place, got transfered there.. I had a choice to stay at my hospital, or go…read morehere. I told them i would stay where i was.. So i'm in the ICU @ my hospital, just had 2 major surgeries a week ago. In the middle of the night this man comes in & confenced me to go to you guys, who does that to a person who was in ICU & under heavy medicine, really who the hell does that??? their salesman does. I will say there was two people who i liked, Shaq, & a real pretty black nurse. I will never go back there.

Do yourself and your loved ones a favor and avoid this place even if its the last resort…read more This is their "Mission" on their website. Our mission is to provide the highest quality health care and cost effective outcomes by providing specialty inpatient acute care services to those we serve while providing a positive and fulfilling work environment for the staff. They don't care about their patients. There was no high quality care for my dad, he was sent back to the ER within 12 hours of being transferred there. Its been half a year and still waiting for an update from Brian and Lisa, who have both stopped communicating.

Missouri Attorney General's Office Supreme Court Building…read more207 W. High St. P.O. Box 899 Jefferson City, MO 65102 573-751-3321 To Whom It May Concern, I am writing to file a formal complaint regarding a deeply troubling experience I had with Mercy Hospital and Dr. Cameron Hess, a pain management specialist at the Mercy Pain Clinic located at 2230 S. Glenstone Avenue. This complaint concerns what I believe to be deceptive and obstructive practices that have resulted in a denial of medical care for my chronic and debilitating back pain. Several years ago, I sustained a catastrophic, career-ending injury in law enforcement that required an L4/L5 spinal fusion and, more recently, the implantation of a spinal cord stimulator. Despite these interventions, I continue to experience severe pain. As part of my ongoing treatment, I sought a radiofrequency nerve ablation procedure through Dr. Hess. On March 6th, I underwent an initial diagnostic injection to test for pain relief. Following the five-minute procedure, I was moved to a recovery room where nursing staff informed me that I would need to report an immediate 80% reduction in pain to be eligible for a second diagnostic injection--an alleged requirement of my insurance provider, Anthem Blue Cross. I informed the staff that I did not experience an 80% reduction but requested to consult with Dr. Hess. I was told he was unavailable, as he had already moved on to another procedure. When I asked if I could activate my spinal cord stimulator to assess combined relief, I was again told "no" because I did not verbally state that I had experienced 80% relief. The staff was dismissive and unprofessional, insisting that Anthem Blue Cross required this arbitrary 80% threshold. As a result, my second diagnostic injection, scheduled for March 20th, was canceled. Concerned, I contacted my Anthem/Blue Cross representative, Alicia, who informed me that no such 80% threshold exists in relation to CPT code #64493 or in any related policy that would restrict further authorizations. On March 24th, I contacted Mercy Hospital's Patient Relations and spoke with an employee named "Camry." I detailed my concerns and requested information regarding the grievance process. Her response was dismissive and unhelpful. Although she claimed she would file a grievance on my behalf, she refused to provide confirmation via email or patient portal. When I asked multiple times to speak with a supervisor, she denied all requests and ultimately disconnected the call. The call ended abruptly at 10:53 AM. On April 14th at 9:00 AM, I received a call from "Dillon" at 417-820-9774, who identified himself as the Practicing Manager for Mercy Hospital. He asserted that the 80% threshold policy was dictated by Anthem/Blue Cross and promised to email me documentation to that effect. However, during a follow-up call on April 21st at 11:30 AM, he informed me that, upon consulting with their legal department, he could not provide any documentation and refused to answer further questions. I have left messages with their legal division and nobody from that office has reached back out to me with any answers. As of today, I have received no such documentation, and I feel I am being deliberately stonewalled. According to Alicia from Anthem/Blue Cross, the claim made by Mercy that such a policy exists is completely false. In her words, "They FLAT OUT lied to you." This entire ordeal has left me without access to a potentially helpful medical procedure due to what appears to be a manufactured policy, one that my insurance provider unequivocally denies. It is unconscionable for a healthcare provider to deny a patient pain relief based on arbitrary, non-existent standards--particularly when doing so results in prolonged suffering. I am formally requesting that the Attorney General's Office investigate the policies and actions of Mercy Hospital and Dr. Hess. Specifically, I am asking for: 1. A full review of the criteria Mercy used to deny further treatment. 2. A comparison of Mercy's policies with the actual documented requirements from Anthem/Blue Cross. 3. An investigation into whether deceptive or obstructive practices have been employed that violate patients' rights or healthcare regulations. This experience has not only impacted my health, but also undermined my trust in the very system meant to support people in pain. I look forward to your assistance in holding Mercy Hospital accountable and ensuring that no other patient is subjected to such treatment. Sincerely, Kevin Mueller Cc: Mercy Hospital Legal Services

Today I had an appointment with Cameron Hess MD. The 1 star review is not about his service as a…read morephysician, but about Mercy Pain Management Specialty Center. My appointment was at 2:20 pm. I arrived at the parking lot at 2:10 pm. After driving around for 10 minutes trying to park, I could not find a spot in the lot. So I decided to park in the neighborhood near Mercy Hospital and walk to my appointment. It was 100°f out, and roughly 80% humidity. I am in perpetual pain from a medical malpractice event from Jeffery Fenwick MD. So I make it to Dr. Hess MD office at 2:32 pm. The receptionist said they would need to reschedule as I was 12 minutes late. Evidently I was to be Dr. Hess's last appointment as he had already left the hospital. It really upset me that I can regularly wait 35 minutes to 1 hour for the doctor, but the doctor can't wait 12 minutes for me...... Shame on both Mercy Pain Management Specialty Center and shame on Dr. Hess!!!

After watching the doctors at Eustasis' main clinic push medications like tic-tacs and run people…read morethrough "med checks" like a quality control worker in a factory, we scheduled our child with a therapist in their system to get to the root of their issues rather than throwing medications at their symptoms. Unfortunately, if they can't get a handle on what's going on with the patient, even if your loved one isn't in crisis currently, the staff at Eustasis will create one in order to have a clear issue they can "fix". Ridiculous waiting times, impersonal interactions, rude receptionists, more focused on co-pays than care, pushing medication over therapy, ignoring parents & families, running people through like a patient mill - do yourself a favor and stay away from this place. As the inspirational decal in their waiting room states, the employees at Eustasis are doing it for themselves, not their patients or the community. PRO TIP: read through their responses to each of the poor reviews on Google. That should tell you everything you need to know about this place and their mission.

If you have a choice- insist on seeing Dr Alexandria Cutler She's phenomenal! Always polite, truly…read moreconcerned about how you're doing & she's consistent with follow up care. I felt as if she truly heard my concerns and trusted my input. Alexandria believes that you know how you're feeling or reacting to medications and is conservative when making changes to your treatment plan. She's very focused on obtaining the right results for you & manages to remain Zen despite constant interruptions. The one unfortunate thing is that the clinics treatment rooms are far from private! I'm sure it's just me, but the inner offices reminded me of a daycare facility! Maybe I'm reminded of a daycare because of the way the inner waiting room & treatment rooms are laid out- in a giant circle. The large open area used as a second waiting room is surrounded by individual rooms with floor to ceiling glass walls(I finally realized each room has 2-3 "real" walls, and some have wooden doors!) Or perhaps it's the stark contrast of the white furniture, bright patterned carpeting & that each wall is painted in a dizzying assortment of primary colors... Back to Dr Alexandria Cutler- she is also very careful when prescribing medications & doesn't change more than one thing each visit. (According to most Doctors & Specialists, that's the safest way to introduce or eliminate medications with minimal risk of unwanted side effects ) Truth be told- I'm sure Dr Jain & staff do their best-it came down to a difference in personal preferences & I felt unheard & that my needs in treatment weren't being met by the clinic. It felt like I was in a giant fishbowl (no privacy) during the time I was there. Also, there's no way to avoid hearing the staff & doctors talking about patients and someone is constantly interrupting the doctors during their time with patients & expect to have the doctors switch out or randomly come & go during your session. It got too "open door" for my needs. I believe they need bigger offices, and a Human Resources Director to help hire & retain professional front office personnel.