An outstanding psychiatrist. Office is very cool looking and it is well organized. Staff is…read morefriendly. She is by far the psychiatrist in this area. I'm in Joplin and use to see her. She is nice, caring, very professional and brilliant.

The staff is extremely rude. How this doctor continues to let Shawna and Paige treat his patients…read morelike they do, is mind boggling. I have been seeing this doctor for a few years and am comfortable with his care, so I have been able to overlook a few things, like the long waits. I always arrive early but I never get to walk right in and see the doctor my wait time has been anywhere from half an hour to an hour. Scheduling is a nightmare, if you have to reschedule, it may take months to be seen again. I am not sure if this is incompetence on the part of the receptionist who can't schedule properly or if this is on the direction of the doctor. Bad scheduling I can deal with but what I can't deal with is how the receptionist treats the patients, she is argumentative and just plain rude. This doctor really needs to take a hard look and maybe think about some kind of training or firing.

I wouldn't even give this "doctor" one star. Didn't look at patient, only at his laptop while…read moreasking questions and taking notes - VERY IMPERSONAL!!!! I wouldn't send my worst enemy there. He shouldn't be practicing medicine here or anywhere. Assumed thoughts of patient and judged.

Went here to get medication for adhd I have been taking regularly since an adolescent. I moved…read morestates and had to find a new doctor. Brought proof of my diagnosis. They gave me a ten minute test with blinking shapes that's supposed to re diagnose me. Then they told me they were not going to give me my medication because of that test. They were very rude, belittling and obnoxious, doctors shoved this medication down my throat as a child and adolescent, then as an adult question me? If I could give them no star I would.

From the owner: Practicing in psychiatry requires a calling; you have to appreciate the intricacy of the human mind…read morethat invokes emotions and behavior and realize that we are all different. Our feelings are what separates us from anything else in the world, but also what brings us together. Life can be a challenge, but understanding and sharing our emotions are what allows us to navigate through it. Sometimes people require assistance in getting through life, and this is what I strive to do. I feel privilege

I guess I expected more from the biggest mental health agency in southeast Missouri. This isn't…read morenecessarily a bad review, just my experience in case it helps others. I have struggled to find counseling that I can afford and I was excited to learn that Burrell would take my insurance (Ambetter) and it would be basically free. They got me in for intake pretty much right away. The building is kinda confusing, but everyone was helpful giving me directions. They took my information and told me they would schedule an intake session but left me waiting for a while before telling me that they actually were going to call to schedule. Then it was about two weeks before I was scheduled for intake. That intake was rescheduled a few times. I loved the girl I did the intake with. I heard nothing after the intake. I called about a month after and they said they would call me when I could meet with someone. I didn't hear anything for 3 months. Finally started meeting with a therapist. I'd met with intern counselors in the past, so I was excited to be with a licensed therapist. She was fine, I guess. I didn't dislike her. I will say that I thought meeting in her office was weird and impersonal. Her office felt kinda chaotic and not really client oriented. It felt like if you were in a realtor's office or something. By week three we were still doing intake stuff... We never got to any actual therapy before I left. Also, just a personal issue, but my main issue is anxiety and she literally told me that anxiety is healthy and we were not going to work on it. I understood what she was saying, but it felt very invalidating.

My experience with Burrell Behavioral Health has left me feeling repeatedly dismissed,…read moremisunderstood, and harmed rather than properly supported. Burrell frequently changes providers, and each new provider seems to begin without taking enough time to thoroughly review my long medical and psychiatric history. Important conditions--including autism, lifelong ADHD, anxiety, PTSD, depression, neurological concerns, medication sensitivities, and difficulty communicating verbally when overwhelmed--have not been properly considered together. Instead, providers have repeatedly formed conclusions after limited contact. In my experience, Burrell's prescribing providers do not adequately understand or appropriately accommodate autistic people and individuals with ADHD. Autistic communication, emotional regulation, burnout, executive-function difficulties, sensory overload, trauma responses, and stimulant effects can easily be misunderstood when providers do not perform a careful, autism-informed evaluation. When I became overwhelmed and had trouble speaking or organizing my thoughts, I needed patience, written communication, and time to explain myself--not judgment, interruptions, assumptions, or labels. I was diagnosed with Bipolar I at Burrell, but that diagnosis has since been questioned or contradicted by multiple other doctors. I believe the diagnosis contributed to years of inappropriate polypharmacy and exposure to numerous psychiatric medications, some of which caused serious or lasting adverse effects. My concerns about side effects were not always answered or handled promptly. Medication changes sometimes felt abrupt and based on assumptions rather than a careful, individualized evaluation. During a recent phone interaction, I was talked over and treated as though I was "addicted" when trying to explain concerns involving medications I had been prescribed and taken for many years, including Vyvanse and Klonopin, as well as concerns about Prozac. I was told that Vyvanse and Klonopin would never be prescribed or refilled by them again. Because I am autistic and was already experiencing severe burnout, anxiety, and speech difficulties, I struggled to explain myself verbally. Instead of slowing down and trying to understand me, the conversation felt accusatory and dismissive. I became overwhelmed and had to end the call. Patients should not be labeled or judged for asking questions about medications that medical professionals originally prescribed to them--especially after many years of treatment. They deserve a careful review of their history, an explanation of clinical decisions, safe medication planning, disability accommodations, and respectful communication. I have encountered a few caring therapists at Burrell, and I do not want to take away from the good work those individuals have done. However, my overall experience with the prescribing providers, including nurse practitioners and doctors, has been extremely concerning. I experienced frequent provider turnover, inadequate review of my records, questionable diagnoses, excessive medication use, poor follow-up regarding adverse effects, and communication that made me feel unheard and dehumanized. From my experience, Burrell operates more like a high-volume business than a patient-centered mental-health service. Individual patients can get lost within the system while decisions affecting their diagnoses, medications, and lives are made without enough time or investigation. I sincerely believe these practices--particularly the treatment of autistic and ADHD patients, diagnostic procedures, medication management, disability accommodations, and responses to reported side effects--deserve an independent and thorough investigation. Patients and families deserve accountability, transparency, safety, and meaningful change.

After going to Dr. Wang for a couple of years, I made a decision a couple of months back to use…read moreanother psychiatrist: I have not regretted it. First, the good: during the two years I saw Wang, he really did find the cocktail that worked. Now, the bad: 1) staff is extremely impolite and disorganized. In addition, I think there may have been...oh, ONE time in the 2 years I went to Wang where they actually returned my calls. 2) Regular waiting time is 1-2 hours. Not once have I gotten to see him prior to 45 minutes after my appointment time and on one occasion I had to wait for literally four hours before seeing him (I checked). 3) He doesn't renew prescriptions if you miss an appointment, regardless of why you missed the appointment. This wouldn't be an issue if you could get in to see him within a week, but I've never been able to book an appointment less than 3 weeks in advance. This means that if something happens and you can't get in to see him, you have to go without your medications. Tough luck. In sum: maybe one day he'll get his office in order, hire new staff and stop being so neglectful of his patients. Until that day comes, stay far, far away.

I recently moved to Springfield from a big city and was worried about finding a good psychiatrist…read more I lucked out. Dr. Wang is superb. He took the time to go over my past progress and illuminated things for me that I never understood. He did not rush to change my medications, but gradually adapted them and now I feel better than ever. I am grateful for his caring approach.

I had high hopes when I first met with Dr. Cline, especially after he assured me that he would…read moresupport healthy co-parenting. Unfortunately, my experience has been deeply disappointing and distressing. Since our initial meeting, Dr. Cline has repeatedly charged my card without giving me the opportunity to review charges beforehand per my written request. This lack of transparency is unacceptable, especially in a professional setting. More concerning, Dr. Cline has allowed a known child abuser access to our children--despite no court order permitting such contact. This abuser has been reported by her own kin and is recorded which Dr.Cline has on file. This decision has put my childrens safety at risk and undermines the very purpose of his involvement. Rather than helping resolve parenting conflicts, Dr. Cline has escalated tensions. He has sent emails that include name-calling directed at me, with my ex-husband copied on the correspondence. This behavior is not only unprofessional but also emotionally damaging. To make matters worse, Dr. Cline forwarded private communications between my attorney and me to opposing counsel--without my consent--and then billed me for doing so. This breach of confidentiality is appalling and raises serious ethical concerns. I cannot recommend Dr. Cline to any family seeking fair, respectful, and child-focused support. My experience has been one of betrayal, financial exploitation, and emotional harm.

great to work with for military related issues and a nice overall look to the place. the staff is…read moreamazing.

This is a HUGE compliment, accommodation to Mercy ED South Nurse Sean Icenhower. He was my…read moremother's Nurse during a Sat/June 20th for a post leg clot diagnosis & severe pain/swelling. He was AGAIN Mom's Nurse 5 days later, Wed/Jun 24th. If we had thought Sean was knowledgeable, friendly, such a professional care giver Sat, we saw him in prime work action as he gave every bit of energy, medical know how to save Mom as her now sepis body, fighting off infection & dehydration, had a crashing blood pressure. His speed, yet attention to every detail, of work was amazing. The whole time letting me know exactly what was going on & how the care team was tackling it. A MASSIVE Thank you to the entire ED South team, but especially to Sean. Our Hero.

I just want to give a shout out to the entire team at the 4A 4th floor for the care I was given…read moreover the last 5days I was treated extremely well & just want to say thank you to everyone who made my stay very pleasant 5star + from room 4 114

The social workers are mostly good but the client is limited to the 40 hour schedule. So what do I…read moredo when I'm having a hard time after hours and weekends.

Do not send your children here. I was a patient here in March of this year in 4 South. I told them…read moremultiple times that I am transgender, and I rarely got any respect. Half the girls would hide pills to snort later, and when it was reported, nothing was done to prevent it. Girls would punch walls, steal art supplies to snap in half and S/H in their rooms, and the staff didn't give two shits. They put us in a hard reset (which is when you have to stay in your room for 24 hours straight) for over 3 days, and pushed the kids to riot. A little girl who should have been in a different unit, got jumped for standing up for another girl. They didn't do shit about it. The food was sickening, and I starved for the whole week I was there because if I ate it, I would just throw it up. The guest area looked like they were trying to hide what all the other places were like. It was dirty, never got cleaned, and almost none of the showers, toilets, or sinks worked. Dogshit mental hospital, wouldn't wish this shit upon satan himself.

I had gone here in high hopes of getting guidance. After my first apt I had to constantly call for…read moremedication refills. Often not getting answers for refills-went 2 weeks without. He asked for me to come in for an apt, which I was fine with. I had been with him FOUR MONTHS at this time, and his first statement to me was "you haven't been in for 9 months." That just showed me everything. I switched providers instantly. Also seemed to be biased against ADHD. Tried to push dysthymia diagnosis on me-which myself and everyone who knows me-I'm not depressed. I am an exhausted mother of two young kids, a wife, and a full time employee at a mental health clinic. Just because my one question from a PHQ screener-he was considering it a r/o despite not meeting the criteria. Terrible experience

Highly disappointed as my husband sought help there and none was given. Only judgement and…read moredismissal. Dr Bains said he would do some research and call us back a day later....now almost a week later & no call from the doctor. I even had to call 3 times before someone would call me back. I had to hold them to issuing a refund. Stay far away from this place, as there are better options available.

You try and call them. 50 dang languages... so buckle up cuz you're going to be sitting for an…read moreentire afternoon to listen to languages that don't have any place in this country.

If you're suffering from addiction and or anxiety and depression definitely recommend. They do…read moretheir part if you're doing your part.