I guess I expected more from the biggest mental health agency in southeast Missouri. This isn't necessarily a bad review, just my experience in case it helps others. I have struggled to find counseling that I can afford and I was excited to learn that Burrell would take my insurance (Ambetter) and it would be basically free. They got me in for intake pretty much right away. The building is kinda confusing, but everyone was helpful giving me directions. They took my information and told me they would schedule an intake session but left me waiting for a while before telling me that they actually were going to call to schedule. Then it was about two weeks before I was scheduled for intake. That intake was rescheduled a few times. I loved the girl I did the intake with. I heard nothing after the intake. I called about a month after and they said they would call me when I could meet with someone. I didn't hear anything for 3 months. Finally started meeting with a therapist. I'd met with intern counselors in the past, so I was excited to be with a licensed therapist. She was fine, I guess. I didn't dislike her. I will say that I thought meeting in her office was weird and impersonal. Her office felt kinda chaotic and not really client oriented. It felt like if you were in a realtor's office or something. By week three we were still doing intake stuff... We never got to any actual therapy before I left. Also, just a personal issue, but my main issue is anxiety and she literally told me that anxiety is healthy and we were not going to work on it. I understood what she was saying, but it felt very invalidating. read more

My experience with Burrell Behavioral Health has left me feeling repeatedly dismissed, misunderstood, and harmed rather than properly supported. Burrell frequently changes providers, and each new provider seems to begin without taking enough time to thoroughly review my long medical and psychiatric history. Important conditions--including autism, lifelong ADHD, anxiety, PTSD, depression, neurological concerns, medication sensitivities, and difficulty communicating verbally when overwhelmed--have not been properly considered together. Instead, providers have repeatedly formed conclusions after limited contact. In my experience, Burrell's prescribing providers do not adequately understand or appropriately accommodate autistic people and individuals with ADHD. Autistic communication, emotional regulation, burnout, executive-function difficulties, sensory overload, trauma responses, and stimulant effects can easily be misunderstood when providers do not perform a careful, autism-informed evaluation. When I became overwhelmed and had trouble speaking or organizing my thoughts, I needed patience, written communication, and time to explain myself--not judgment, interruptions, assumptions, or labels. I was diagnosed with Bipolar I at Burrell, but that diagnosis has since been questioned or contradicted by multiple other doctors. I believe the diagnosis contributed to years of inappropriate polypharmacy and exposure to numerous psychiatric medications, some of which caused serious or lasting adverse effects. My concerns about side effects were not always answered or handled promptly. Medication changes sometimes felt abrupt and based on assumptions rather than a careful, individualized evaluation. During a recent phone interaction, I was talked over and treated as though I was "addicted" when trying to explain concerns involving medications I had been prescribed and taken for many years, including Vyvanse and Klonopin, as well as concerns about Prozac. I was told that Vyvanse and Klonopin would never be prescribed or refilled by them again. Because I am autistic and was already experiencing severe burnout, anxiety, and speech difficulties, I struggled to explain myself verbally. Instead of slowing down and trying to understand me, the conversation felt accusatory and dismissive. I became overwhelmed and had to end the call. Patients should not be labeled or judged for asking questions about medications that medical professionals originally prescribed to them--especially after many years of treatment. They deserve a careful review of their history, an explanation of clinical decisions, safe medication planning, disability accommodations, and respectful communication. I have encountered a few caring therapists at Burrell, and I do not want to take away from the good work those individuals have done. However, my overall experience with the prescribing providers, including nurse practitioners and doctors, has been extremely concerning. I experienced frequent provider turnover, inadequate review of my records, questionable diagnoses, excessive medication use, poor follow-up regarding adverse effects, and communication that made me feel unheard and dehumanized. From my experience, Burrell operates more like a high-volume business than a patient-centered mental-health service. Individual patients can get lost within the system while decisions affecting their diagnoses, medications, and lives are made without enough time or investigation. I sincerely believe these practices--particularly the treatment of autistic and ADHD patients, diagnostic procedures, medication management, disability accommodations, and responses to reported side effects--deserve an independent and thorough investigation. Patients and families deserve accountability, transparency, safety, and meaningful change. read more

I have a great relationship with my Burrell provider. The scheduling is a joke. My provider recommends followup for 8 weeks. My next visit is 15 weeks from the last one. I have been through all the escalation procedures with my scheduling issues. Nothing has changed in nearly a year. If it weren't for my nurse practitioner I would probably will seek care elsewhere. read more

I don't believe the care is there for their clients at all. The PSR program is a joke. When they are finished with you they call it graduated as they feel they have helped you all they can. It's a way to say goodbye we don't have anymore to offer. They don't really care at least that's how I see it. I could add to this but I will leave it as it is. read more

Took my sister to the walk-in clinic. She was provided scripts and told she needed MH counseling and someone would call her on Monday. A week later she called them and they want to set her up with a counselor in MAY. MAY???? Seriously... no wonder people commit suicide, Burrell is NO HELP! read more

I have been going to Burrell for years. I have recently requested my records and have found that my current psychiatrist is logging thing in my file that are not true. She doesn't realize how much she just triggered my PTSD. I was making progress in therapy and now I feel like I am back in high school. Choose your mental health care wisely. Apparently even the people you are supposed to be able to trust and that can help you, are also the people who take the knife and shove it in your back. I am getting a new psychiatrist. I am going to drive an hour away just to get away from Burrell. Good luck and be cautious. read more

I was referred to Burrel by my Primary Care Physician. I received treatment from a licensed psychologist as therapy. Although I have had decent care from that individual, my experience with the company as a whole has been increasingly horrible. Clerical errors left and right leave me with unjust bills and constant financial stress. Delays in billing and receiving payments happen all the time. I do NOT recommend this medical care provider due to their messy system and untrained staff. read more

In addition to them taking FOREVER to get my child diagnosed, they rescheduled our appts several times, we finally get to the office for a diagnosis, and the receptionist was unwarm, seemed bothered to be doing her job, failed to communicate on what the last document i sogned was, and shushed another patient in the middle of her question to take a phone call. read more

when four years beg for help from Pamela wheat, she never helped me at all. I have panic attacks anxiety she never addressed I'm bipolar as fuck she kept giving me pills that would shove me into a manic phase for weeks. do not go to her. I have lots of things that she did not address She never helped me with anything. She kept giving me pills that I can't take I have alpha gal she gave me pills with gelatin. My pharmacist wouldn't even feel she never pass the buc to to someone to me with a psychiatrist above her perhaps shame on her shame on her she doesn't deserve a license doesn't deserve patience The worst place ever to go if you want help do not go to Burrell especially Pamela wheat she does not deserve patience. She does not deserve to be a doctor, my name is Cindy Camacho I do not mind giving it out because she sucks. She deserves no stars do not go to her. . they're making me add a star so I'll have to add one shame on yelp. read more

Burrell Behavorial Health - One piss off bitch when I addressed her, she kicked me out of her office - Counseling & Mental Health Near Me - Springfield, Missouri

My appointments kept being canceled. My initial appointment, a walk in, went great, but when I tried to make appointments afterward they kept getting canceled. This was true starting because each appointment was a month or two out from the original. The cancelation has happened more than once. It is so frustrating and disappointing to me at this point that I am looking at other options other than Burrell. read more

if I could rate this shit hole zero, I absolutely would I've been going here for three years. Somehow my clonazepam is never ready when all the rest of my medicine is ready that doesn't make any sense. They claim it's because I got one script early well that had to have been almost a year ago if not over a year ago, The doctor would rather the patient goes through withdrawal symptoms when they've been on the medicine for over 10 years rather than just fill them two days early, which is what they claim is going on all my other medicine already be ready and my anxiety medicine be the only one That isn't ready on time ever they always claim I'm way too early to get my medicine. They also have very terrible doctors. I was yelled at by my psychiatrist, Mr. Jennings because he thinks it's OK to yell at people with mental illnesses so I don't recommend this place to anybody if you want mental health in Springfield Missouri go to Jordan Valley. They won't screw you over like Burrell will. read more

Stop. Look down. What do you see? Six reviews. ALL of them ONE STAR! Why?!?? Well, read them all and find out. This place is a NIGHTMARE!!!! The last thing someone battling a mental illness wants to hear is someone forcing a diagnosis on them that's not valid. The next thing a person battling mental illness doesn't want to hear is these beautiful lines I have been witness too... "I'm not going to give you an excuse to hurt someone." "Just because you saw it in a movie doesn't mean..." "Just because you saw it on the internet..." "Sure you would think that because it's cool to think..." "Your just having a flare up." I came in because I was suicidal I have bipolar disorder one and I haven't taken my medicine in over a year I went through the process I saw a shrink I got scheduled for therapy and a psychiatrist I went to therapy for over a month before realizing that these people had describe me as having PTSD. Nothing else. There plan was to get the bipolar dropped and get me off medicine all together. Why on gods green earth would you be telling someone who had been off their meds for a year and suffered almost catastrophic results because of it that you want them off meds for good!???!??!!!!?? If you have a loved one going here please PLEASE tell them to stop going and go else where. No one should have to walk through their doors and listen to their BS. The only saving grace was my tele-health guy. He knew what was wrong and asked for a certain therapy, to which the people at burrel ignored and then said his only job was to sell medicine. Yep. That's burrel. I can't imagine how many people took their own lives due to their total lack of compassion and understanding. 95% of these people SHOULD NEVER!!! And I mean NEVER WORK with people with mental illnesses. It's god smacking that no one investigates this place for malpractice. Long story short avoid at all cost!!! read more

This review is for: LORRI J DARROW, PSYCHIATRIST I have been in contact with Lorri for around 6 to 8 months. I have never seen her. All my appointments have been done over the phone. I had to look her up online to see a picture of her. I don't really like or agree with the phone appointments. It's impersonal and I don't feel like my doctor really understands me. Part of psychology and psychiatry is to read body movements, gestures, where someone is looking when speaking. I feel that an intregal part of my therapy is being missed. I don't know how much she charges for private pay because I'm on Medicare and only pay a $25 co pay. I have searched for an email for her as I need to let her know about one of my medications and the office is closed on Sundays. The Burrell offices don't have a phone message center either. There are no doctors on call on the weekends or holidays. I consider this malpractice. If you want a doctor that actually gets involved with your care, go somewhere else. read more

I've had three different therapists through Burrell and have not had good experiences with any of them. Two of them were obviously uncomfortable with my sexuality as a queer woman. When I explained my concerns with coming out to my family, the first therapist talked to me about how conversion therapy was no longer practiced. Yeah... no kidding. A therapist's office is the last place I needed to be shamed about who I am. The next lady I had told me to combat my depression by doing things that make me happy when I'm not depressed. Then proceeded to tell me that she didn't care if I took her advice or not since it's "not her life." That's a great thing to tell someone with PTSD from emotional trauma that is triggered my rejection. She then moved out of state and didn't tell me about it until three days before she was leaving. It took about two months to get into the third therapist that she referred me to. The third therapist told me that I may begin to like men more (romantically) if we dealt with the issues I have with my father. I just looove being treated like my sexuality is a symptom of my mental illness... I decided to try giving number three a chance even after that little gem. Unfortunately I was unable to make it to an appointment. Then I got anxiety about going to the next appointment and missed that too. She then sent a letter saying that all my appointments were cancelled and to call in if I wanted to reschedule, which I tried to do. I was rerouted four times before I got to her office. Then was rerouted again after someone tried to schedule me only to be told that my file was closed and I would have to see a new therapist. I called the referral office to get an appointment with a new doctor and was told that I would have to wait TWO MORE MONTHS to see anyone. That's just fabulous since I'm having suicidal ideation and the impulse to self harm is getting harder to ignore every day. Honestly, I feel more alone and hopeless now than I did before I ever began my journey with Burrell. If you can go anywhere else, I would. read more

Couldn't even get in during the walk in clinic while I was in my transition of moving and on sample packs on medicine I was about out of. I had to go to back home just to make sure I didn't run out my antidepressants because if it was for this place I wouldn't of gotten in in time to get anymore I would've had to of stopped them. Which is obviously the biggest no no to do. I was disappointed. If someone really needs the help, help them. I wasn't that one. read more

I spent 6 months trying to get EMDR treatment for my PTSD here. I never got one treatment. They said they needed to get to know me better. After 6 months, my psychologist just left. Without telling me that my psychologist was gone, they let me sit in the waiting room for 30 minutes and rescheduled me for the next week. Again, no psychologist, this time they told me I would have to start over from scratch, still with not even one EMDR treatment, so I was fed up and left. So I still have PTSD, and now I'm getting divorced. So I decide to try again. After a 2 hour scheduling appointment I finally get an appointment set a month out, but the scheduler wrote the wrong date down. I end up missing the appointment, and I'm told that I need to go to a no show clinic now to try to get another appointment. So I'm faced with needing to spend another 2 hours to just get an appointment scheduled. By the time I'll see a doctor, my divorce will be finalized next month. This place is such a black hole for sucking out time, and I'm not sure of one positive thing I've ever got out of them. I'm now looking to go outside my insurance coverage, because I don't see the sense in using a place that makes you jump through hoop after hoop when all I'm looking for is someone to help talk me through a stressful time. All they do is add to your stress. read more

Misty in doctor Jain's office wasn't very nice when my kid turned 18 and had to change doctors from doctor Jains office, doctor Jain told him that he would fill my kids medicine until he got in to see a new doctor, my son got a appointment right away for the new doctor and it was three months out and the week before his appointment the new doctors office called my kid to reschedule so it made the appointment further out, no fault of anyone's, but now misty in doctor Jains office stopped filling his medicine and she really doesn't care about the health of a person, I feel it's not responsible of a doctors office to make someone go off their medicine all at once, thanks misty in doctor Jains office at Burrell, good job!!! read more

Burrell is a huge corporation with many departments in the Cox health system. They have several offices all over town. This review is for the offices at Cox North Hospital. I am a victim of abuse/trauma. I survived so much stuff in my life, then I ended up in Springfield all alone and in need of help. Burrell advertises everyplace. It sounded good. It's far from good. The outpatient building across the street from the Cox North ER is where they see outpatients for community support services. My therapist Dr Tate called them and set up an appointment for me. Right in front of me, in her office. I saw and heard her talking to the people. She gave me directions with the address. I arrived 30 minutes before my appointment. The exterior of the building looked worn down and sad. North Springfield where Cox North is located is considered the "bad" part of town. That should have been my first warning to stay away. When they want to segregate the MI population and push them into the "bad" part of town. As I walked in I noticed windows were being replaced. Since the building looked run down, I didn't get the feeling that they were remodeling. I felt creepy crawlies as I wondered what happened to the windows. It got a little better inside. On the first floor there is a large Subway restaurant. I got a bottled water and a cookie and headed for the elevator. The building is only 10 floors. But the elevators were extremely slow. And they sounded clunky. They smelled. There were hand prints and smears all over the doors. The doors opened on the 4th floor and a couple girls got out, and I noticed just empty offices in front of me. My therapist had instructed me to go to the tenth floor. So I did. It looked like a dusty Dr's office. But that is the youth floor so they sent me to the 9th floor. As soon as the elevator opened I knew I was in for a bad experience. The whole floor was dark. There wasn't a receptionist. A lady with a laptop was talking to a homeless woman about her welfare benefits right there in the open. I thought it was odd that she had no respect for the woman's dignity or privacy. But if they hadn't been sitting there I would not have known what I was supposed to do. The woman with the laptop told me to push the buzzer. I felt as though I was entering a top secret SHIELD base. Or a jail. It was creepy. And it got creepier! I pressed the buzzer, and waited. No one came for several minutes. I sat down in a chair. Around the dark room were dirty tables and the only photo on the wall was a very outdated map of the local transit system. From 2014. That's when I knew I had entered hell. That these people had no real concern or wish to benefit anyone. I sat patiently. Finally an older lady who, quite honestly, looked terrified. She only opened the door a crack to inquire why I was there, then she quickly pushed it shut again and ran in the back. I felt kinda bad for the old lady, but her lack of professionalism annoyed me to no end. So another lady came out and again asked me why I was there. I was losing patience, and I let her know quite clearly that I felt uncomfortable with the locked door, and the generally depressing aura the place had. And I told her I was just going to leave. Cuz they were giving me the creeps. She made up some BS about the county jail being down the street. It was obvious she was reaching for excuses. She told me that they would be with me shortly. So I went to the restroom and came back. The women's restroom looked also very old and dirty. They obviously weren't replacing windows for a good reason. I sat down praying I would make it out of the place alive. Finally the older lady who was terrified of opening the door came back again. She didn't even come at me with any kind of professional regard. She hid halfway behind the door and said I didn't HAVE an appointment but they would put me on a waiting list or I could sit there ALL day and see if they had time to see me. She acted like I was lying, that I had made the whole thing up. Because I am obviously that crazy to waste a couple hours of my day and sit around doing that? Cuz I had to reschedule a cancer screening to be there. I should have gone to the cancer screening instead. I told her I didn't have time for that. Really, do not send loved ones here. Don't go there for yourself either. There are large medical organizations in this country who basically target the poor for Medicaid payments. I have physical disabilities also and I have seen it a lot. This is one of those, and it's quite honestly, the worst I have ever seen. To go into a Doctor's office and not even be greeted by a receptionist in a professional and courteous manner. I've never experienced that before. And I have been sick or hospitalized most of my life. read more