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    Insight Counseling Associates

    4.0 (1 review)
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    Services - Insight Counseling Associates

    Career counseling

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    5 years ago

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    Legacy Leadership International - Want to increase your profits? It begins with your attitude! It begins with YOU! Don't wait, activate! #ACTivateNOW

    Legacy Leadership International

    (1 review)

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    Burrell Behavorial Health - One piss off bitch when I addressed her, she kicked me out of her office

    Burrell Behavorial Health

    (17 reviews)

    I guess I expected more from the biggest mental health agency in southeast Missouri. This isn't…read morenecessarily a bad review, just my experience in case it helps others. I have struggled to find counseling that I can afford and I was excited to learn that Burrell would take my insurance (Ambetter) and it would be basically free. They got me in for intake pretty much right away. The building is kinda confusing, but everyone was helpful giving me directions. They took my information and told me they would schedule an intake session but left me waiting for a while before telling me that they actually were going to call to schedule. Then it was about two weeks before I was scheduled for intake. That intake was rescheduled a few times. I loved the girl I did the intake with. I heard nothing after the intake. I called about a month after and they said they would call me when I could meet with someone. I didn't hear anything for 3 months. Finally started meeting with a therapist. I'd met with intern counselors in the past, so I was excited to be with a licensed therapist. She was fine, I guess. I didn't dislike her. I will say that I thought meeting in her office was weird and impersonal. Her office felt kinda chaotic and not really client oriented. It felt like if you were in a realtor's office or something. By week three we were still doing intake stuff... We never got to any actual therapy before I left. Also, just a personal issue, but my main issue is anxiety and she literally told me that anxiety is healthy and we were not going to work on it. I understood what she was saying, but it felt very invalidating.

    I've been a patient of the psychiatric department at this practice for over a year. Calling my…read moreprovider is extremely frustrating. The phone menus are too long and sometimes confusing. The call-in system badly needs an overhaul. When I do reach the correct area to leave a voicemail, the response sometimes takes several hours or often occurs the next business day. Only if I need acute care, this is the only option to get immediate help, which I rarely need. Communication with my provider is extremely difficult to obtain, other than having an in-person appointment. As for scheduling a follow-up appointment, I never get an appointment when my provider wants me to return. Sometimes this is delayed several weeks after the needed time. These issues are terribly unhealthy for a mental health practice and need to be addressed as soon as possible.

    Insight Counseling Associates - c_and_mh - Updated May 2026

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