While the staff are very kind and helpful, I have an issue with the appointment process. They gave…read moreme an appointment card after a BC shot and on the day I was supposed to go in, there was no one there and it was closed. I called PP and asked them why my local PP facility was closed even though they scheduled me for an appointment. I was told it was "because there is a party today." The lady on the phone who worked in customer service said that this kept happening at this location and she thankfully got me in on the next day. On an even worse note, my close friend usually gets texts and emails from them when it's her appointment time, but they never sent a message to her and now she might be pregnant because of this. When she called asking when her next appointment was, they told her she was a MONTH late for her shot. When asked why she didn't get any messages, they said that "the email was lowercase so it didn't send." She also did not receive a notice for her being a "no-show" either. She also never received an appointment card or any written documentation for an appointment. My appointment dates are always written on the information papers from the depo-shot as well and not in an actual appointment card. I am in no way bashing planned parenthood, but if you are using the Springfield MO facility, take extra care and attention to when you are due for shots or checkups and write them down and put them in your calendar. I NEVER write reviews but I would hate for someone to have an experience like this and miss crucial birth control shots or procedures in general. I understand people mess up, but this isn't the kind of thing to take lightly. Thank you for the staff for always being kind, and I hope that this issue is resolved soon! These people can truly help you, just make sure you can keep track of appointment times and dates.

I have been to 6 other appointments back home, trying to get my nexplanon implant removed but…read moreeverytime I would go, I'd back out & say i didn't want to remove it because I was scared. When I came here, I immediately felt welcomed & comfortable in the office. The staff is great, very friendly & understanding! I got blood work done, my implant removed & met some great people. I will definitely be back if need be!

Absolute excellent in every sense of the word! Every doctor and nurse was caring, compassionate…read more and qualified. The building inside us beautiful and uplifting for cancer patients. An older gentleman was playing beautiful piano music in the foyer. I feel so much better in my diagnosis and treatment!

We are poor. We had a mental health crisis. They saw us relatively quickly. Despite my partners…read moremania and outbreaks, they stayed with us thru the intake process. They did not want to give us meds we did not want, which feels wise, but they n the end they prescribed them. They were respectful and professional but also friendly and empathetic. The prices were very reasonable. They helped us fill out both the disability forms and the social security forms. Look perhaps if you are well in off you can get fancier care. But if you have need of low cost quality health care esp behavioral medicine you can not do better than Jordan Valley.

You try and call them. 50 dang languages... so buckle up cuz you're going to be sitting for an…read moreentire afternoon to listen to languages that don't have any place in this country.

I just want to give a shout out to the entire team at the 4A 4th floor for the care I was given…read moreover the last 5days I was treated extremely well & just want to say thank you to everyone who made my stay very pleasant 5star + from room 4 114

Mercy Hospital bombed in a BIG way with their new "AI bot Toni." I have been made aware that this…read more"Entity Toni" has been just rolled out today! What a nightmare it was for me to speak with a HUMAN to talk with my Dr's office as I have been feeling ill for the past week. I finally called Main Mercy who took my complaint & then transferred me to Dr. Pilapil's office who already was copping a major attitude early in her shift today! For all Mercy patients call the following # for Patient Relations @ 417-820-9272 & they did not pick up their phone today BTW. Here is an email address for those people who want to put things in writing: clientservices@mercy.net Mercy you have gone backwards in good old fashioned customer service. When people are sick they want to talk with a human being who understands what another human being is trying to get across. An entity DOES NOT! Lastly, my sympathy goes out to all the people who answer the phones for Mercy as they will get to hear all the unhappy, nasty and angry patients that just want to be heard. Good luck fellow Mercy patients

It is such a wonderful feeling to have the staff be so kind. From the checkin to the lab work area…read moreeveryone was so nice.

I had a referral to one of the dr. here to help me with my Alpha-Gal. I am almost 75 years old and…read morevery sick with this diagnosis. I was told they are booking out until the end of September even though I am sick right now. They were very rude!!!!!!! When I first called I was told they had a cancellation for next week and then I was told no that I had to see the dr. that approved my referral even though I had to wait until the end of September. Now please someone tell me that is good patient care!!

I cannot say enough about Dr Robert Vorhies and the staff at Cox West Tower. Aerial and Lynn and…read moreall the nurses were awesome. Caring and compassionate and friendly. They treated me so wonderful and Dr. Vorhies is the best Vascular surgeon in the country. He is caring and compassionate and explains everything so perfectly. I have not felt this good in years. Thank all of you for a wonderful experience. Jerry May. God bless you all. You all deserve a raise.​

This place doesn't care about people coming to the ER for EMERGENCY CARE. I have been struggling,…read moremy primary negated it because one test didn't answer it for her. So she quit caring immediately. I've put it off for endless weeks to avoid this very stupid situation of sitting in a sparse ER they refuse to treat anyone in any way in a timely manner. A bunch of lazy ass employees that don't see any emergency in an unbelievably emergency situation. You could have your throat cut and be bleeding to death and these people would just walk over your dead body, unprofessional, no empathy, and lazy as healthcare workers can possibly get. If I stop breathing, go ahead and start planning my funeral, they won't notice my dead body for a good 16-20 hours anyways. Useless healthcare.

I have been a patient of a doctor at this office for 13 yrs. Recently my doctor, his nursing staff,…read moreand the front office manager all retired at the same time. Sad to see all of them go, as they have provided excellent care for our family for any years. The remaining doctors are reluctant to accept us (displaced patients), and the staff does not return phone calls or messages. Very disappointing to see the "new" lack of concern (and/or lack of experience) with the current staff. Good thing there are still other good practices available in our network.

It's a hospital. A good one too. Friendly helpful staff, knowledgeable doctors and nurses. The…read morecafeteria has some decent food in it as well.

They are good but might need a save my spot for the emergency room because it's hard to tell when…read morethey're busy

This place charged me $700 for a 20 minute appointment and billed me multiple times. Avoid this…read moreplace at all costs.