While the staff are very kind and helpful, I have an issue with the appointment process. They gave…read moreme an appointment card after a BC shot and on the day I was supposed to go in, there was no one there and it was closed. I called PP and asked them why my local PP facility was closed even though they scheduled me for an appointment. I was told it was "because there is a party today." The lady on the phone who worked in customer service said that this kept happening at this location and she thankfully got me in on the next day. On an even worse note, my close friend usually gets texts and emails from them when it's her appointment time, but they never sent a message to her and now she might be pregnant because of this. When she called asking when her next appointment was, they told her she was a MONTH late for her shot. When asked why she didn't get any messages, they said that "the email was lowercase so it didn't send." She also did not receive a notice for her being a "no-show" either. She also never received an appointment card or any written documentation for an appointment. My appointment dates are always written on the information papers from the depo-shot as well and not in an actual appointment card. I am in no way bashing planned parenthood, but if you are using the Springfield MO facility, take extra care and attention to when you are due for shots or checkups and write them down and put them in your calendar. I NEVER write reviews but I would hate for someone to have an experience like this and miss crucial birth control shots or procedures in general. I understand people mess up, but this isn't the kind of thing to take lightly. Thank you for the staff for always being kind, and I hope that this issue is resolved soon! These people can truly help you, just make sure you can keep track of appointment times and dates.

I have been to 6 other appointments back home, trying to get my nexplanon implant removed but…read moreeverytime I would go, I'd back out & say i didn't want to remove it because I was scared. When I came here, I immediately felt welcomed & comfortable in the office. The staff is great, very friendly & understanding! I got blood work done, my implant removed & met some great people. I will definitely be back if need be!

Absolute excellent in every sense of the word! Every doctor and nurse was caring, compassionate…read more and qualified. The building inside us beautiful and uplifting for cancer patients. An older gentleman was playing beautiful piano music in the foyer. I feel so much better in my diagnosis and treatment!

If you're suffering from addiction and or anxiety and depression definitely recommend. They do…read moretheir part if you're doing your part.

I went to Jordan Valley in January, express care with my daughter. The reason we went was to rule…read moreout flu given it has a 48 hour window to treat. I specifically said I did not want rsv and to my surprise was charged for rsv (my daughter is older and we would not do anything for rsv outside of symptom control). I have spent months trying to talk to someone. Billing has been very kind and trying to get a manager or someone to call to discuss. No one seems to care that I am being charged for a test they did not perform or if they did, it was done against parental consent (no rsv result has ever been disclosed to me, even as I have been fighting this bill). I am planning on reporting Shay Davis to the state board of nursing. This is no longer about the cost but the principle. This should not be allowed to happen to anyone or any patient. If you can go somewhere else, please do.

I definitely would NEVER come here. It's been like a prison, I brought a person here just for…read moreprocedure. They absolutely will not let me leave the WAITING ROOM. Just wanted to go to the cafeteria to get something to drink while I waited for hours. They don't give a crap. I wouldn't have a thing done at this hospital!!!

I was sent by the VA to Mercy for a bone scan for cancer. While visiting with the oncologist…read moreafterwards he stated the surgery I had done on my lung at Mayo (wedge section) that they should have taken my whole upper left lobe! How very unprofessional this was! Mayo vs Mercy, who would you believe or trust? When I told my Mayo pulmonary team, they said maybe ten years ago but not in today's medical world. When they called me for a review of my care I stated you don't want to hear what I have to say. I will NEVER go to another Springfield, MO hospital and feel for those Veterans who have no choice but to go there.

It is such a wonderful feeling to have the staff be so kind. From the checkin to the lab work area…read moreeveryone was so nice.

Seemed pretty clean and modern looking. It was a rainy day and they do have a covered drop off…read morearea which was nice. They also had umbrella slips to help with the drippy floors. Overall pretty nice facility.

I get transferred to Cox around 3:30 pm. They take all my vitals, blood sample etc. Genuinely…read morewaited till 2am for a room, everybody that got there after me was admitted in and I was throwing up THE ENTIRE TIME. Won't catch me using Cox Services again, Tumbs did the job better than they did.

Check in desk is rude when checking you in even if you visibly in pain and struggling. Staff fails…read moreto listen to patients even when your explaining in detail the pain and cry about how much it hurts. Oh your 9 on the pain scale lets give you Tylenol when you stated you had took some prior to come in and you have only been there for 2 hours.

I have been a patient of a doctor at this office for 13 yrs. Recently my doctor, his nursing staff,…read moreand the front office manager all retired at the same time. Sad to see all of them go, as they have provided excellent care for our family for any years. The remaining doctors are reluctant to accept us (displaced patients), and the staff does not return phone calls or messages. Very disappointing to see the "new" lack of concern (and/or lack of experience) with the current staff. Good thing there are still other good practices available in our network.

It's a hospital. A good one too. Friendly helpful staff, knowledgeable doctors and nurses. The…read morecafeteria has some decent food in it as well.

They are good but might need a save my spot for the emergency room because it's hard to tell when…read morethey're busy

This place charged me $700 for a 20 minute appointment and billed me multiple times. Avoid this…read moreplace at all costs.