Went to Apex in September for treatment. Zac Ball, physical therapist was great. Valerie Inmon, front desk lady , was a bullily and a liar.
She told me that Mercy Plan patients coming to Apex would be charged at Tier 1 (200$) deductable pricing to get their treatment. I came back for more treatment in October on a different area. I asked to have my insurance filed and not bill it under the Lien.
Ms. Inmon told I could only file under the Lien. Zac talked to corporate on the phone and they were happy to bill my insurance. When I finished my first treatment today, Ms. Inmon told me I would have to be billed under Tier 2 of the Mercy Plans. I was not offered Tier 1 charging as she mentioned in September. Instead I was "pushed' to Tier 2 so that I would be forced back on the Lien.
Ms. Inmon lied to me, she told me in September that Apex bills Mercy Plans under Tier 1 deductables to be competive with the local market. Yet since I choose not to continue under my Lien, I would have to be charged by Apex under Tier 2 (500$) deductables.
I quess Ms. Inmon doesn't realize who actually pays her salary. 75% of 0 is 0, 0 is what happens when a paying customer leaves your business because you lye and try to manipulate a customer. I will not be back to Apex ever again even though I liked the treatment given by Zac Ball.
Apex Physical Therapy, or I shoud say their front desk person can be so particular that it tells it's patients whether they can use their health insurance or file a Lien. Apex must not need repeat or health insurance billable clients, only those that have Liens. DONT USE APEX PHYSICAL THERAPY SEVRVICES!!!!
Jeff Dean read more