For the last 3 years, I have been treated very well and important here. I get all the yard care…read moreand home needs completed in a timely manner. Also, I have received other assistance as requested. I love this place. It had everything I wanted and kept its promise.

This place is not the place you want to put your family in, part of the staff actually makes fun of…read morethe residents, the others are too busy to get to the residents,, I got fired from there because the administrator didn't like me so he came up with some very false information about me then said I cursed which goes against their policy, guess what... Everyone there cusses even my own boss...if you want some dignity for your family GO SOMEWHERE ELSE, the manor is not the greatest place

My husband was recently at The Maples for 3 weeks having rehab. We could not have had a better…read moreexperience. EVERYONE there was so great. Friendly and always ready to do whatever you needed. The physical therapy staff was outstanding. We recommend this place highly. Gwen and Wally Hager

the service sucked i would not recommend this place to anyone! the food sucked! staff sucked!!read more

We are using Peak Performance as a pre-employment facility for drug and PCP testing. Very pleased…read morewith their attention to detail and they are so nice.

I have been referred here twice. Once for PT on a knee replacement 2 years ago and now going for…read morePT after a shoulder surgery. As much as I hate surgeries, I look forward to going back. The Physical Therapist who work there have your best interest in mind and they always take your well being and future personally. Their end goal never seems to be the bottom dollar but instead, that you will be pain free, able to walk or throw....to succeed after surgery or whatever ailment made you come to them. The facility is VERY clean and in this day of COVID scare, an attendant is there wiping down and sanitizing every piece of equipment you utilize. When there are so many places to choose from, let this be your first call as they are amazing.

My family member was sent to Sunterra after a stay in the hospital. Sunterra is a very nice…read morefacility--beautiful public area, large rooms with bathrooms, and nice atmosphere. The staff were all very friendly and helpful to the patient and to my family. We were happy with the time he spent there.

My mom was there for a just little over a week. She started to decline from aspirating and Lindsay…read morethe nurse picked up on this very quickly and sent mom to the ER. Mom has recovered enough to go back and begin the rehab process again. Thank you Lindsay for the quick recognition of how sick she was becoming. I am greatly for your care and dedication.

This facility is the BEST care facility for a loved one…read more The owner and staff give very personal care with dignity and love. The Jacobs Care center commitment to the residents are far above and beyond any other facility in Springfield, Nixa and Ozark. Personal care is a priority and details to the individuals likes and dislikes were made a significant part of the care. This is driven by Christian standards and love. You can call this "home" giving detail to comfort, care and some of the best food I have tasted anywhere!! Our Mother was totally dependent on their services and was treated with compassion in every area of her needs. Awesome people with love in their hearts to do God's will!!! Our family is eternally grateful!!

From the owner: 24 Hour Lovely Care!…read more Private Rooms - Semi-Private Rooms - Disability Accommodations Peaceful Environment - Secure Facility - Sign in & out Privileges - Visiting Hours 1-4 Daily Daily Activities - Exercise & Physical Therapy available for residents Field Trips - Transportation Provided to and from Doctors Office and Shopping

Beautiful building and very friendly staff. Questions are answered without nasty responses. I…read moredidn't see one person on their phone. That means focus is care centered!! My friend is there. He is getting great care with amazing therapy. He seems very pleased with the help he's getting and is making improvements every day. I worked in long term care for many years and there are no red flags so far. Call lights are answered promptly. You actually see people working!! That's a very big deal!!

The physical therapy, the occupational therapy and the speech therapy are absolutely the most…read moreamazing team ever! They help me understand about my mom and her areas of opportunities and the areas that are still weaknesses! The staff is always very welcoming with the family members and also encourages the family members to be involved. The support team that helps transfer her change her and provide care for her are amazing. We have had a couple of hiccups however they've came back and improved an areas beyond what was expected. I absolutely recommend this place 100%. My mom is getting better because of every staff member at this location thank you for all you do.

Really appreciate the attention to detail & thorough work done by James at FIRST. All my concerns…read more& questions were reviewed & discussed. I got very helpful information to use when back home to keep things in the happy zone!

I have used the massage services in the past. Very good results. They offer helpful/practical…read moreinformation on keeping healthy. The Young Living Essential oils classes are fun and informative to know a new level of wellness for myself and my family. They have offered a variety of classes and subjects to keep us coming back!

Classic nursing home with all the nightmares. Low staffing with comments from staff that are…read morecringeworthy. Care is substandard. Prn meds given when not necessary. MIL accepted even though she has dementia, is a fall risk and an escape artist. She is NOt in memory care. Had to ask for a bed bath after 5 days in and still was not given until next evening after more requests! Family hired sitters 24/7. Pretty much a mess but very typical of how administrators run their facilities. Speaking of administrators: do your job! Get out of your office and check on the staff and the residents. Make sure your nurses and med tech are not on their phones!! I have seen this problem all over that building. The building is a nightmare to navigate. No room number guides on hallways. You just stumble around until you find someone to ask for help. And that's a big if. Also, the main door is some distance from the parking area. Elderly who are disabled have to walk quite far. There should be handicapped parking much closer to the front door. Would not recommend this place.

From the owner: Our purpose is to provide the highest quality healthcare services and the greatest variety of…read morehealthcare options to the residents of Missouri and surrounding communities in Missouri that we serve. We strive to create the highest quality of life possible for our patients. Our lifestyle provides a warm, comfortable, and rewarding experience, not only for the patients that choose us, but for their families, our associates, and everyone who helps make us a premier healthcare provider.

One of my family members had a devastating fall that resulted in a hip being broken in 3 places and…read morerequiring surgery right away. After surgery my family member selected James River Nursing for rehabilitation. The pluses are it's in a nice location and the exterior and entryway are nice. There's a small, nice library up front and a very nice sitting area for residents who are mobile. I didn't visit all the rooms but in the room that my family member was assigned to there was an old fashioned bed that you literally had to hand crank in order to lift or lower the head of the bed. I'm not making this up. I was stunned. The call button was very sensitive and sometimes didn't seem to work so our family member would call us from the cell phone and we would call the nurses station to send someone to the room. Is that good care? Nope. The food was like school cafeteria fare so we were bringing much better food in. My family member said that the day and evening staff were caring and helpful and I witnessed that while I was there each day. BUT the overnight nurse was abusive. My family member had just had SURGERY and the night nurse snatched her in the bed when she was struggling to move her leg and foot. I was told about this after my return to Texas not while I was still there. Which is why I'm not in jail now for slapping the shit out of that nurse for abusing a patient. And I'm afraid that my family member likely isn't the only she has treated that way. Those patients trust her and it's disturbing what she's doing. She should not be a nurse, she should not work over night shifts and she shouldn't be unsupervised around those who need to trust the staff there to assist.

The only reason for the low rating is for one of the two ladies (she knows who she is) in their…read morebilling department. The rest of the staff i.e. nurses, therapists, aides, housekeeping, servers, etc... were wonderful. I was there with only Medicare as a form of insurance that paid for 19 days. On the 29th day the lady from billing came to my room wanting payment for the days Medicare wasn't fully covering. I was still lethargic from evasive surgery received prior to my arrival. I said I couldn't afford to stay and asked if I could make payments and she said, "we don't do that here". I then had to leave prematurely which to this day has effected my recovery negatively. I had to call the owner/manager that did set up a payment plan. I recently received a call from the same rep. of the billing dept. saying I missed a payment and to send it "ASAP". I refuted her claim with canceled checks showing they deposited my payments and I was current. She did not apologize and blamed it on a "computer glitch". Since being coherent now since my last meeting I confronted her about why she or the other lady waited so long to tell me Medicare stopped and why one of two said they don't take payments. She told me neither one would have said that even though I have a witness that heard one of two corroborate what I said was told to me. She then hung up on me. I called back and asked for the supervisor. I gave her a synopsis of what transpired with her employee. Her employee lied about hanging up on me and I asked for an apology from her about hanging up on me and falsely harassing me for payment. The supervisor said her employee would not apologize. After more frustrating conversation with the supervisor about her and her billing staffs' horrendous lack of customer service she apologized on her behalf. If the initial billing agent had apologized for the harassing phone call, admitted her mistakes and not hung up on me, it would never have escalated to what ultimately transpired and I wouldn't be writing a negative review. Stand up for your rights as a patient and don't accept bullying from administrative departments like the one at James River Care and Rehabilitation Center in Springfield, MO. ..