One of my family members had a devastating fall that resulted in a hip being broken in 3 places and…read morerequiring surgery right away. After surgery my family member selected James River Nursing for rehabilitation. The pluses are it's in a nice location and the exterior and entryway are nice. There's a small, nice library up front and a very nice sitting area for residents who are mobile. I didn't visit all the rooms but in the room that my family member was assigned to there was an old fashioned bed that you literally had to hand crank in order to lift or lower the head of the bed. I'm not making this up. I was stunned. The call button was very sensitive and sometimes didn't seem to work so our family member would call us from the cell phone and we would call the nurses station to send someone to the room. Is that good care? Nope. The food was like school cafeteria fare so we were bringing much better food in. My family member said that the day and evening staff were caring and helpful and I witnessed that while I was there each day. BUT the overnight nurse was abusive. My family member had just had SURGERY and the night nurse snatched her in the bed when she was struggling to move her leg and foot. I was told about this after my return to Texas not while I was still there. Which is why I'm not in jail now for slapping the shit out of that nurse for abusing a patient. And I'm afraid that my family member likely isn't the only she has treated that way. Those patients trust her and it's disturbing what she's doing. She should not be a nurse, she should not work over night shifts and she shouldn't be unsupervised around those who need to trust the staff there to assist.

The only reason for the low rating is for one of the two ladies (she knows who she is) in their…read morebilling department. The rest of the staff i.e. nurses, therapists, aides, housekeeping, servers, etc... were wonderful. I was there with only Medicare as a form of insurance that paid for 19 days. On the 29th day the lady from billing came to my room wanting payment for the days Medicare wasn't fully covering. I was still lethargic from evasive surgery received prior to my arrival. I said I couldn't afford to stay and asked if I could make payments and she said, "we don't do that here". I then had to leave prematurely which to this day has effected my recovery negatively. I had to call the owner/manager that did set up a payment plan. I recently received a call from the same rep. of the billing dept. saying I missed a payment and to send it "ASAP". I refuted her claim with canceled checks showing they deposited my payments and I was current. She did not apologize and blamed it on a "computer glitch". Since being coherent now since my last meeting I confronted her about why she or the other lady waited so long to tell me Medicare stopped and why one of two said they don't take payments. She told me neither one would have said that even though I have a witness that heard one of two corroborate what I said was told to me. She then hung up on me. I called back and asked for the supervisor. I gave her a synopsis of what transpired with her employee. Her employee lied about hanging up on me and I asked for an apology from her about hanging up on me and falsely harassing me for payment. The supervisor said her employee would not apologize. After more frustrating conversation with the supervisor about her and her billing staffs' horrendous lack of customer service she apologized on her behalf. If the initial billing agent had apologized for the harassing phone call, admitted her mistakes and not hung up on me, it would never have escalated to what ultimately transpired and I wouldn't be writing a negative review. Stand up for your rights as a patient and don't accept bullying from administrative departments like the one at James River Care and Rehabilitation Center in Springfield, MO. ..

My husband was recently at The Maples for 3 weeks having rehab. We could not have had a better…read moreexperience. EVERYONE there was so great. Friendly and always ready to do whatever you needed. The physical therapy staff was outstanding. We recommend this place highly. Gwen and Wally Hager

the service sucked i would not recommend this place to anyone! the food sucked! staff sucked!!read more

This after surgery care facility took amazing care of my dad after his leg was amputated and he was…read morerecuperated enough to move back home. I truly appreciated the care he received.

Just as others have noted, this place is a beautiful facility, but the medical care is atrocious!…read more It is nearly non-existent. My grandmother was there almost two weeks and after she could hardly breath due to their negligence to manage her congestive heart failure, I pulled her out of there and she went to the ER. She was subsequently admitted to the hospital. I could go on about how terrible this facility is, but will save you the time. If you love someone, don't send them here!

For the last 3 years, I have been treated very well and important here. I get all the yard care…read moreand home needs completed in a timely manner. Also, I have received other assistance as requested. I love this place. It had everything I wanted and kept its promise.

This place is not the place you want to put your family in, part of the staff actually makes fun of…read morethe residents, the others are too busy to get to the residents,, I got fired from there because the administrator didn't like me so he came up with some very false information about me then said I cursed which goes against their policy, guess what... Everyone there cusses even my own boss...if you want some dignity for your family GO SOMEWHERE ELSE, the manor is not the greatest place

I was placed there because everyone else was full. I missed my meds the first night because their…read morerecords showed that was in another room. My cousin asked that they correct their records and they did not. Some of the med techs would come in and only give me some of my meds. I would ask where the missing meds were and more than once they would ask me what was missing. I told them to check their records. They should know what I take. There is a part of your record called a *medication record.* Awesome for finding out what meds you are supposed to take. One med they pushed me to take and because of the side effects I told them I was NOT going to take until I talked to my doctor. When the facility MD came to my room he told me that the hospital ordered it. I have since seen my PCP and he said it was never ordered by any of the hospital staff. I am diabetic and there was no correlation 60% of the time regarding the timing of my insulin and the timing of meals. One day the nurse came in to check my blood sugar after my meal and asked did I eat my lunch because my sugar was so low. I had. Small portions and gross but I did eat it. One evening they brought in a high carb meal. I said I wouldn't eat it and asked them to bring me something else. They said they would and they didn't. I asked that they find someone to explain why I was not going to eat that night or tell me the nearest restaurant and I would take a cab for a decent meal. They did at that point bring me 2 cold boiled eggs and 2-4 oz containers of full sugar yogurt. A grand total of 260 calories. I told them Lean Cuisine doesn't even make meals that small. I had a friend bring me in 2 boxes of shelf stable milk after that because you have to eat protein in order to gain your strength back. Check with Google. I thought everyone knew that. I told one of my visitors that I thought this was 3rd world rehab and started to consider leaving there with or without medical approval. Oh but wait - maybe them making patients miserable is how they get them rehabbed. At the hospital I was only able to get up with assistance. Roll through the doors at Spring Valley and instantly became independent. Simply amazing!! One night I called using the "call button" and waited 1& 1/2 hours with no answer. I picked up my phone and called in in order to get some service. Was told they were short staffed. They told me they had 1 shower for the facility. Nope. I guess I'll go home dirty. I talked to the Director of Nursing, a Nurse Practitioner from the facility, a Nurse Practitioner from my insurance company, and the doctor (who claimed that the hospital ordered a medication that they had not) and no one seemed even slightly concerned. As someone else wrote "I would give them zero stars if I could." Please - unless you are going to stay with your loved one - do NOT agree to moving them there.

I have quite literally tried calling my father at 198 times in the last 3 hours and not a single…read morereceptionist well even tell me her name so I'll send your father there if you want time to get abused beat knob and you can't even talk to them send them to Spring Valley because I've only tried calling my father a 198 times in the last 2 hours but I guess it doesn't matter and not a single person who told me their name so they can abuse my father I can call in a 198 times and still it doesn't matter because they get to beat him up and not even tell me their name as a receptionist Send your parents to the Spring Valley... ....I have only called 201 time and the front desk will not even sy her name after200 +calls

Beautiful building and very friendly staff. Questions are answered without nasty responses. I…read moredidn't see one person on their phone. That means focus is care centered!! My friend is there. He is getting great care with amazing therapy. He seems very pleased with the help he's getting and is making improvements every day. I worked in long term care for many years and there are no red flags so far. Call lights are answered promptly. You actually see people working!! That's a very big deal!!

The physical therapy, the occupational therapy and the speech therapy are absolutely the most…read moreamazing team ever! They help me understand about my mom and her areas of opportunities and the areas that are still weaknesses! The staff is always very welcoming with the family members and also encourages the family members to be involved. The support team that helps transfer her change her and provide care for her are amazing. We have had a couple of hiccups however they've came back and improved an areas beyond what was expected. I absolutely recommend this place 100%. My mom is getting better because of every staff member at this location thank you for all you do.

This facility is the BEST care facility for a loved one…read more The owner and staff give very personal care with dignity and love. The Jacobs Care center commitment to the residents are far above and beyond any other facility in Springfield, Nixa and Ozark. Personal care is a priority and details to the individuals likes and dislikes were made a significant part of the care. This is driven by Christian standards and love. You can call this "home" giving detail to comfort, care and some of the best food I have tasted anywhere!! Our Mother was totally dependent on their services and was treated with compassion in every area of her needs. Awesome people with love in their hearts to do God's will!!! Our family is eternally grateful!!

From the owner: 24 Hour Lovely Care!…read more Private Rooms - Semi-Private Rooms - Disability Accommodations Peaceful Environment - Secure Facility - Sign in & out Privileges - Visiting Hours 1-4 Daily Daily Activities - Exercise & Physical Therapy available for residents Field Trips - Transportation Provided to and from Doctors Office and Shopping

Classic nursing home with all the nightmares. Low staffing with comments from staff that are…read morecringeworthy. Care is substandard. Prn meds given when not necessary. MIL accepted even though she has dementia, is a fall risk and an escape artist. She is NOt in memory care. Had to ask for a bed bath after 5 days in and still was not given until next evening after more requests! Family hired sitters 24/7. Pretty much a mess but very typical of how administrators run their facilities. Speaking of administrators: do your job! Get out of your office and check on the staff and the residents. Make sure your nurses and med tech are not on their phones!! I have seen this problem all over that building. The building is a nightmare to navigate. No room number guides on hallways. You just stumble around until you find someone to ask for help. And that's a big if. Also, the main door is some distance from the parking area. Elderly who are disabled have to walk quite far. There should be handicapped parking much closer to the front door. Would not recommend this place.

Clinton Lowe is the administrator. He is an arrogant, defensive man who did not provide adequate…read moreoversight of our loved one's care. We have photos and video proof of the unacceptable treatment and negligent care of our family member, which we provided to the Springfield Police Department for their report as well as to the State of Missouri Department of Health and Senior Services, and the Center for Medicare Services in our formal complaints against Birch Pointe. On day 4 after her admission we found our loved one had not been checked on for well over 7 hours, which is totally unacceptable. We showed up shortly after 1 pm to find dried, caked blood on her pillow case and blanket, her laying in urine soaked sheets and her Depends Undergarment was soaked. She also had stage 2 bedsores on her back, shoulders, tailbone and the heels of her feet. This was the direct result from not being turned every two hours, which was directed by her physician. We were shocked by this and tracked down the CNA who was assigned to her room. She explained to us (on video) that the shift change was at 6 am, and she had not had a chance to check in on her to change her bedding or her Depends Undergarment because they had other "emergencies" and were really busy. Oddly, there was both a breakfast and lunch tray sitting on her bedside table even though had become unable to eat or drink but apparently Food Service was not notified. Our loved one was on hospice and was not being adequately monitored for her pain or the administration of her pain medication. The staff said they were crushing pills and putting it in applesauce but that she was spitting it out. We looked in her mouth and found a large amount of her hair wadded up in it. Because she was not being turned every two hours or even receiving daily basic hygiene care, her hair had become matted and tangled and some got stuck in her mouth. We have video of us finding it, and we had to cut the hair around her face to remove the hair from her mouth. This is why she was not able to swallow the pain meds. It was appalling to say the least to think that she probably was like this for at least 3 days, and the staff did not know. She just had broken both of her hips and had hip replacement surgeries, and was admitted there on hospice. It is no doubt she suffered because of their negligence. When we informed the Charge Nurse, LPN, Hospice Nurse and CNA of the wad of hair in her mouth and her bed sores, they are on video admitting that this was unacceptable; and when asked if they would want this substandard care for their loved one they all said no. This was when we had our first encounter with Clinton Lowe who was very defensive, unkind nor did he show any empathy toward the situation. We showed him the unacceptable state of her care and the many untreated bed sores. We shared our deep concern that she was not being turned every two hours as directed by her doctor. We also asked why many of his staff did not wear proper IDs and asked how were identity who was an aide, CNA, housekeeping or Nurse. We noticed a handful of staff not in appropriate medical attire, but in street wear. It was a concern because we could not identify if they were a staff member, a visitor or someone else. We shared that it was baffling that for such a large facility there was only one Charge Nurse on duty and that the LPN to patient ratio was too large to provide adequate medical care. We were alarmed that there was not enough staff to handle both emergencies and provide quality care for all patients. Our loved one suffered because of the mismanagement of this facility. It dawned on Clinton Lowe that we recognized this was elder abuse and gross negligence by his staff and went into total defensive mode and stated that he would "do his own investigation" of the matter, which we thought was a load of crap. We found the security at the front door is alarmingly lacking after hours and on weekends. There was no one at the front entrance. There was only a sign in sheet. With some residents in wheelchairs sitting in the halls, someone with bad intentions could walk in and roll them out the front door. Two workers shared with us that they were extremely overworked and stretched too thin. We saw for ourselves that the facility was grossly understaffed each and every time we were there. When we called on the weekends and overnight, no one answered the phone until 8:00 am. Please investigate all aspects of any nursing facility, and look beyond the flashy, new entry way and common areas. That is just a rouse to make the facility look better than the actual care they provide. Look at the staff top to bottom as this is what matters the most when placing a loved one in facility.

Outstanding people and outstanding services. Angela is my favorite but they all care and they all…read morework hard to make sure you get the help you need.

I don't like having to go here, but I love it when I am here. The people are all extremely friendly…read moreand seem to be completely devoted to their patients. I've never felt anything except warmth and caring at all times. Angie is a gueen. They're all nice, but she goes out of her way every single minute.