I've had to take my brother to this place several times, and I can honestly say that it is a horrible place. Most of the people are as cold and sterile as the place itself. Every time that we came, we had to wait in a line for several minutes just to get checked in. Then, after several more minutes, they call your name and you get seated in another waiting room, where you may sit for up to an hour waiting to see the doctor/nurse/aide for about 5 minutes, then you're directed to ANOTHER waiting room where you'll sit for many more slow minutes, then to someone who spends a half an hour or more, just to make you another appointment to see someone else! My brother is mentally challenged, and he doesn't always understand their questions, and he rambles a little. It seems like they get frustrated with him very quickly. He doesn't like to go there anymore. The last time we went, (last Friday), I had to find a babysitter for my grandson, and take off work that afternoon to take my brother in. It was the only time that they could get him in for over a month. So I took the appointment. The workers at the Skilled Care center that my brother lives in were late checking him out, so we were already running a little behind. Then, we had to detour around Grand Street, because of construction, so we were even later. We walked off the elevator to the check in desk at 3 minutes after our appointment time. We had to stand in line while the receptionist checked 3 people in ahead of us. When we got to the desk, she frowned, said not a word to us, then called on her phone. She said, "they're 7 minutes late, should I even check them in?" When she hung up, I asked her what she meant. She said "well, you're 8 minutes late now, so they may not see you"! I reminded her that we had only been 3 minutes late, that the additional time was all on her. The end result was that they told us that we would have to wait up to an hour for the nurse to "fit us in". And the receptionist at the desk and the aide that came out were both EXTREMELY rude. I am in the process of finding my brother another doctor. read more