I have experienced very friendly staff here in the past and it quickly became one of my favorite spots to have lunch. Actually the woman that usually takes my order is very pleasant every single time. This is not about you. My experience more recently took a turn for the worst. On one occasion, I asked for steak, but quickly decided that the remaining steak did not look as fresh as I would like. No big deal, right? I would've just picked something else. I'm not too picky. But the girl behind the counter said that she could get me fresh steak. This I thought was wonderful, actually. I was very excited for fresh steak. Upon her return, however, she seemed angry. Probably should not have asked for the fresh steak I guess. I thought this was over and went about my day, slightly confused about the attitude I have been given.
The following time I visited with my girlfriend. Immediately, I sensed something was still off. I told her that I wanted steak, and her response was a irritated "What do you want?" I told her that I wanted a bowl. From this point the ingredients were aggressively put into my bowl, each and every one. I'm even surprised that everything was actually making it into the bowl, with the amount of aggravation being put into the components of my meal. When we got to the beans, I asked for them to only be put on one side, as my girlfriend doesn't like them. The beans were immediately put right into the middle, and then swirled throughout the bowl for extra effect. No going back from that point. Remaining ingredients were then thrown into the bowl just as the others were.
I cannot describe in words the strange attitude I was given by this girl, because it seemed so abnormal to me. I don't know if she personally knows me, or my girlfriend, but I just wanted a meal, without complication. When I went to pay I asked if I could speak to a manager. Surprise, that was the manager. I declined to have a conversation with the very same girl, but was very amused by the Twilight Zone episode that I had walked into. As I walked away, the girl was on her phone texting ignoring her employees. Thinking to myself that no one is going to believe me so I took a picture.
I later decided to call and speak with the general manager. Finally someone who could understand all this havoc, right? No. He told me that taking pictures in his store is a "problem" in itself. I quickly became the one at fault apparently. This picture is not for public display and still is not, it was only to show the management what is happening in their store. Then he told me that he doesn't see a problem, and this is just how she acts. Furthermore, he said he already heard her side of the story. I still do not know what I did. I have absolutely no idea. Really. I just came for food and now everyone is angry at me. We wrapped up the call with the gm telling me where I worked as if to imply that he can find me or something. Threatening? Yes. Unprofessional? Very. read more