I see the service in Edwardsville is becoming as bad as service in Alton. I went to Quiznos tonight and granted it was later in the day, but the kids working there are total assholes just like Alton's teenage workers. They were almost out of black beans and unapologetic about it. The lady throws lettuce and that's hanging all over the counter, squeezes a top down on it along with shards of lettuce dragon on the counter. The top doesn't close completely and she throws it into a bag. She was mad because I asked for a bag to begin with. I won't be back. I can't stand crappy service. read more

Rude worker, small portion. Had to ask twice for "a little more" of everything. Terrible honestly. read more

QDOBA Mexican Eats - The bowl I received after asking for a little more..... Lol. Crazy. - Mexican Near Me - Edwardsville, Illinois

Management and employees are rude and lazy. Place is unsanitary. They also barely put any ingredients into your bowl or burrito. Probably why the ingredients look all rotten and old. Never coming back to this place. read more

This was how I received my burrito today. Poor girl had no idea how to wrap a burrito. She folded in half and rolled it long ways like a pair of socks. It was also very wet. I made a comment to the cashier and he shrugged. People behind me all ordered bowls after what they witnessed. I had to unroll it and use a fork to eat it it just didn't taste good. Usually have a good experience there but this really turned me off so I'll be going down the road for my burritos. read more

QDOBA Mexican Eats - Mexican Near Me - Edwardsville, Illinois

Horrible service. Very slow and rude workers on their phones all the time (with gloves on - yuck). The girl locked up the register and couldn't fix it so she told me I had to pay cash or she would have to throw all of my food away. I don't have cash on me so my entire order just went in the trash after I invested 15 minutes and was more than willing and ready to pay with card or Apple Pay. So wasteful. Honestly I am probably better off with workers going back and forth between their phones and the food. Also saw a few dead flies in between the food bins in the prep area. Left straight from here and went to Moe's down the road, which was a delightful experience. read more

The workers are friendly and the food is delicious. We were out running errands and decided Qdoba was perfect for a quick lunch. I got the three cheese chicken nachos with chips on the side. Paired with a Diet Coke Lime. #perfection read more

QDOBA Mexican Eats - Mexican Near Me - Edwardsville, Illinois

If ONLY I could give no stars, this whole experience was utterly ridiculous. I ordered a burrito and everything was going great, but when she started to put the topping on I noticed the toppings were all in clumps, nothing was spread out. The burrito it self felt soggy and not very put together. The bread tasted dated, and the cashier did not even know what she was doing ringing me and then my friend up separately. Then proceeded to tell the make line girl that she had given me her queso, to then which I was not given a new one. To even eat my burrito I had to use a fork and even the chips were stale. On top of all of this the entire establishment was not very well unkept, and most of which of it was dirty. Yes, that red giant "chip" was a tomato in my burrito. read more

QDOBA Mexican Eats - a hand holding a piece of food - Mexican Near Me - Edwardsville, Illinois

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Didn't care much for the food mainly rice and beans appeared to be not a fan at all. Guacamole was definitely bad and I'm starting to wonder if the sour cream was as well. The serving area was not clean at all. read more

I am a loyal customer at this Qdoba, coming here anywhere from 3-6 times a month, and I can confidently say I have never been treated like this at ANY establishment. My husband and I walked in to a completely empty store, and was met with a woman that immediately had a problem with us ordering food. (This is on 1/10/2025 at 1:45PM so the owners can identify the woman on the tape due to her lack of name plate). She didn't greet us, couldn't even look at us, and barely even spoke loud enough to be heard. As I ordered, she kept cutting me off before I could even finish what I was saying, and sloppily threw the food into our bowls. It felt like she was disgusted that we were even customers. She then proceeded to ring us up, didn't even tell us the total, and walked away out of sight. A different employee then had to come up and finish our order. My husband felt so disrespected that before we paid, he asked if I even wanted the food. But because we appreciate Qdoba, we decided to eat there like our original plan. This wasn't the end of our torment. The woman, who I can't even identify because she wasn't her name plate, continued to glare at us; making my husband so uncomfortable that he didn't even finish his food and we got up and left. Definitely going to be going to the Collinsville Qdoba more often. My husband and I are very genuine people and met the lady with positive energy at the beginning, and how we were treated can only be described as discriminating. read more

My brisket bowl was good. A lot of flavor but we had to eat with SPOONS. They had no forks in the place. We suggested that someone run down to the dollar store & get forks, the girl just smiled. read more

QDOBA Mexican Eats - Brisket bowl - Mexican Near Me - Edwardsville, Illinois

I actually really like Qudoba as a chain. I've been to quite a few of their locations in other cities and they have always been pleasant. Polite workers, good food, and clean locations. However, this location is the worst I've ever been to. I've been here several times and the employees are always rude. The restaurant is often dirty, not always but I often have to clean my own table when I'm there. The biggest problem is that the employees are just poorly trained and can't perform basic pieces of making a burrito. I always have to reroll my burrito and often have to remove some of the ingredients when they add a huge amount of onions or cilantro. I also often ask for salsa on the side because of this and they have tried to charge me extra for it several times. Also, this is a small issue but they never fill the salsa containers full when I get chips on the side. This time my salsa container was around 1/3rd of the way full after I paid extra for chips and salsa. read more

QDOBA Mexican Eats - Mexican Near Me - Edwardsville, Illinois

So normally I love Qdoba but today they failed. We bought two entrees, a burrito bowl and chicken protein bowl. At the register I asked to add a side of chips. She said that will be .80 cents is that ok? I said of course. This is what I got. I could see if that was all I ordered but given I could have gotten the three cheese nachos with the same things in it for the same price And a paper sack of chips. This was just shameful. read more

QDOBA Mexican Eats - Mexican Near Me - Edwardsville, Illinois

The employee's are incredibly nice here. This place is amazingly clean and I love it. although the employees take a break they are very kind. This place is a great place to come eat with you and your family! They have better options than chipotle and tastes less salty. read more

I love Qdoba! The staff at the Edwardsville location is friendly and I appreciate that they wear a mask during the pandemic. Oh! Be sure to sign up for their rewards program. It's great and I enjoy earning those points for free queso or entree! read more

You might think, "John H. is LOCO. How can he give four stars to a place where food is served on plastic?" I like Qdoba for three reasons: 1.) excellent guacamole, 2.) great chips, and 3.) the ability to customize my order, as in: "NAKED TACO SALAD, without beans and corn, STEAK, double (2 scoops) mild salsa, cheese -yes!, sour cream--yes!" You'll get a bag of chips with the "naked" salad, but should order a side of guacamole. Until some other place improves upon the Qdoba formula, it will be my "most frequently visited" Mexican in E'ville. read more

Wen't here Saturday night after a soccer game and not so good. The dinner rush had the sparse crew overwhelmed. The trash cans were full and falling out all over the ground. The drink station was empty and messy. The bathroom was a hot mess. The young lady taking orders had no enthusiasm at all. She talked monotone and looked light she was bothered helping the customers. They were out of a few items and the food seemed pretty bland. That's to bad. I use to like coming here when we came in town for soccer games. read more

Wow. I know there's an employee shortage but the ones you have should at least have the tables cleaned when you open for business! Not a clean table. Nobody attempting to clean them. Dead fly on counter by napkins. Floor was filthy! Even if night shift didn't do their job the morning shift should have noticed! Goodness read more

We went here for lunch today. The girl serving us has a nose ring and acted like she had to pay for our food. The serving I got this time was almost half what I normally get. The service was terrible and we probably won't be back for a while. The chicken was burnt and made me sick. Don't recommend this place if wanting a good meal. I am still sick and suggest you avoid this place until they clean it up. read more

I'm very upset at the fact that in the midst of Covid 19, the workers at QDOBA never have on properly fitted masks. Their noses are always exposed. I have requested each time that the servers cover their nose. One young man told me the board of health had no problem with the way they wear their masks. I won't be revisiting this business until I can feel my health and safety is important to the staff. read more

Ordered curbside and when I got there, I was told I had to come inside (in the middle of pandemic). When I called to speak to the manager, he was very rude. My order was wrong, the chips were burnt, and there was a hair in our food. I've been here several times...NEVER again! read more

QDOBA Mexican Eats - Hair in food bowl. - Mexican Near Me - Edwardsville, Illinois

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I've been a fan of Qdoba for years, but this location continues to disappoint. When eating in, the staff seems under-trained and unaware of how to efficiently fulfill orders. There is always someone just standing around. When ordering online I have been even more disappointed. This location consistently makes errors on standard orders. I have even called to express my disappointment to the manager, who did her best to not apologize or offer any response on how they plan to improve. The final straw came today (5/17/20) when I picked up my order and the employee going to cars was not wearing a face mask during the midst of a pandemic. I'm not sure how one can trust this location anymore when they are ignoring safety guidelines from the CDC. I'm done with this location, so disappointing. read more

I have eaten her 4 times in the past few months. Every time has been an online order, and every time there has been an issue. Today was the first time my order was ready at the stated time. The other orders were not even started by the time I arrived. Today though, the order was wrong. I ordered a burrito and received a bowl. The woman at the counter took the bowl and dumped it onto a tortilla. I gave her the benefit of the doubt and assumed she fixed it. But no. One whole side was rice and salsa the other meat. No one at this location cares. There is food on the ground, and customer service does not exist. The only reason I'm giving 2 stars is that besides today, the food has been consistent. read more

This is probably one of the most poorly run Qdoba's I've ever been to. The line is slow. And the food is never consistently cooked the right way. Most recently, I saw an employee drop a quarter in the veggies in the serving line and then didn't proceed to replace the food with a fresh batch of veggies. They went on to serve customers with the same batch of veggies that had just had a gross quarter dropped in it. This place needs help. read more

I'm a fan of Qdoba for 2 reasons: 1. They have a fabulous catering menu which we used for my birthday party. We had a full taco bar set up with chicken, beef, tortillas and all the fixins, plus all the warmers needed to keep the food hot during the party. It was enough to feed about 30-40 people and cost less than $300. Our guests loved it! 2. Qdoba is fresh, fast and good. The service is friendly and the place is clean. I love building my own plate and the fact that it is healthier than some of the alternatives. You still get the Mexican flavor without the fat. Two thumbs up! read more

QDOBA Mexican Eats - Mexican Near Me - Edwardsville, Illinois

I only get to enjoy Qdoba once a month and most of the time it is a pleasant experience. Tonight not so much. The food was great as usual which garnered the 2 star review. The customer service is why it remains as a 2. The first young lady was very nice and prepared my food in a quick and courteous way the second girl at the register seemed to be in a hurry even though I was the only person in line and even though I stated twice that I wanted my meal for dine in she tried to put my food in a bag. After I finished my meal I decided to purchase some chips and queso and this time at the counter was a different young lady in a different colored shirt than the others and this signified to me that she is a manager or supervisor. Her and the original cashier looked very annoyed that I was back at the counter. I was not given the option of choosing my queso and my food was quickly placed in a bag before I said that I wanted it as dine in. While ringing me up the second time the cashier stated multiple times to have a nice night like she was shuffling me out. To be clear it was 9:00PM so there was still an hour left of operation at this business so I wasn't being one of those annoying customers that was going to keep them there after close. I just wanted to enjoy my meal and desert before heading home and the employees here seemed ready for me to leave. Also to add it looked like the store had experienced a rush before I came in and every table was dirty, trash was overflowing, etc. While this isnt enough to deter me from eating here again I just hope that next time I receieve better service. read more

This place is not very clean and they don't give you sometimes what you ordered because they have ran out of food. Also the staff is very rude. read more

My family of 5 has ordered QDoba 1-2 times a month during the pandemic. We usually order online & pick up. The food is pretty consistent. The service (when we go in to order) is fine, not great. This weekend we ordered online for pick up. When we got home we realized my order was wrong. I ordered a pulled pork taco with pico, cheese, and lettuce. It stated that clearly on the ticket. However, my taco had only pork. With several people working on an order, you'd think someone would catch that. read more

Literally amazing!!! So sweet and accommodating. Walked in with an in valid coupon and the person behind the register took it! The workers were funny and welcoming a 11/10 for me! read more

The most disappointing experience I've had in a long time. This is my first yelp review. Don't normally have much of an opinion but this warranted comment. Ordered from parking lot and waited for curbside. Live less than a mile away. Food wasn't even room temperature. Suppose it was till they added lettuce and sour cream. Chicken was burnt so bad it was inedible. Literally black and crunchy. Had to hunt through and peck at the beans and rice or go hungry. Will not ever go back! Avoid! Should have checked yelp and it's rating beforehand. read more

We hadn't been there in awhile and were pleased to see the new remodel. At least now not all of the chairs are the butt-numbing metal materials of the past! Also, I was pleased at two new developments: 1. They ask if you want your cheese and "fixings" in a separate bowl (yes!) AND 2. they finally have jalapenos! But, the big disappointment, and with me it is MAJOR, is the new, thicker nacho chips. They are now in line with the other 7 Mexican restaurants in our town who serve a ball-park style chip. Yes, it is thicker to hold up better to dipping but they give up a lot of quality with this tasteless cardboard chip replica (can you tell I'm upset?). We mainly come here to get good quality chips...no more. read more

My family and I were hungry for "bowl" meals tonight and decided to go to QDOBA as we haven't been for a while. My husband picked up and said the staff was friendly, but that was the best we can say about the experience. The product did not look fresh, the meat looked dried out and behind the counter looks a mess. The bowls looked weak and pretty limited on product. The kids meal was to come with a drink which was not offered or received. We are beyond disappointed. We understand that it's COVID and people are doing their best...but we were hoping for best and got burned. read more

First, I do like the food here. That's why I have three stars. BUT, this place is very unkempt. When busy, there is no one cleaning tables, the condiment/drink area is very dirty. There was food on the floors, dirty tables, and gross seats The bathrooms are gross, and trash is usually over flowing. Mostly, I think the staff, although polite, is not managed well, and usually seem understaffed. The understaffing seems to be the real source of the issue. read more

The spot mad dirty. The tables had stuff all over them, the trash cans were messy, and the drink counter was covered in sauces. The employees weren't accommodating. it was mad slow, so I almost passed out from starvation. They're stingy on their portions. But on the plus side, it is a spacious environment and the music was at a decent volume level and the bathrooms were clean. read more

The food here is usually fast and fresh. However, the pandemic has effected their ability to get food to customers. While online they say they have take out, when you place an order online, it's very detailed and easy. Now they have your money. We ordered at 4:42pm and were told the food would be ready at 4:52pm. It's 5:20 and we are still waiting in the parking lot with 10 other cars, who also paid, and don't have their food. We are leaving now, without our food,while Qdoba has our money. Thanks. I'd like to cancel, but their app doesn't allow that. So, I am leaving without the food, and without the money. Not happy. read more

I have been going to this location since it opened...I use to love it!! But their service has gotten slower and their portions have gotten smaller.. One scoop of queso for nachos... come one, that's ridiculous... read more

This is the worst Qdoba I've ever been to. The service is horrible. Staff is rude. The food is poorly prepared.

Great place to grab a quick bite. Awesome staff. Peyton is always . And new employee Amber has great customer service. M y favorite Qdoba

If you're vegetarian or are just in the mood for a veggie bowl or burrito, know that they charge extra for guacamole and grilled fajita vegetables. I have not seen any other qdoba do that. I work in Illinois so I gave them a shot, I am not going back. The cashiers are also super rude, slow and incompetent. read more

We eat at this Qdoba frequently. We have noticed in the last few months that many of the friendly young servers have been replaced by much less friendly servers. It doesn't have t be service with a smile, but some of the women working there now seem annoyed that they have to deal with customers. When it took me about 30 seconds to find my Qdoba rewards card in my wallet last time I was tere, I thought the cashier was going to lose her mind. If management happens to read this, please consider the level of customer service. The Fairview Heights Qdoba had similar employee issues & it ended up closing. read more

Visited this establishment while attending a wedding weekend. Food was good. It's Qdoba. Customer service was great. Love the Midwest small talk and chats with strangers. Something you don't get in the city. Thanks girls for making me feel like I was back at home. I visited twice. I eat low carb and Qdoba is a great low carb option. read more