British Airways is one of my favorite airlines worldwide. They have always had the cutest snack…read moreboxes for watching movies, and decent meals for that long 9.5-10.5 hour flight direct PHX to/from LHR. I'm glad they've partnered with American Airlines for flier miles, and hope to book a flight to visit family soon!

Why isn 't there a 0 star option?? They kicked on standby…read morebecause the night before flight was cancelled and they put those passengers on our seats. They said come back tomorrow, it's full as well, but you might get seats on stand by!! This is what $1500/person Nashville to London gets you. Stand by. Never again British Crapways. I hope they go bankrupt

Absolutely garbage. Horrible airlines. Our bags took 5 hours to come. I would never go on another…read moreAegean Airlines again unless it was absolutely necessary.

The service was so bad that I decided to book my return flight on Alitalia and eat the cost of my…read morereturn flight. From the bag check folks casually showing up 45 min late (for the 8kg carry on limit you have to check nearly any carry on bag, total 75 euro for 1 10 kg bag round trip) to the gate change across the airport with no notice at the gate, text, email, or web, we had to run from a36 to the other end of FCO airport at a73. I have never had a more stressful and annoying travel experience and I am a frequent flyer. Arrived 3h early and nearly missed my flight. And then we were 1h late for takeoff on 2h flight. Never again.

Easy checkin of the luggage both ways at the United Polaris counters - took less than 2-3 minutes…read more Security was a breeze too (through the fast track). The wait time for boarding was excruciating especially since the Group 1 call was made, people were made to stand in the queue for a long time and there were delays even after that. Flight was good, service was prompt, staff was super attentive (both flights going and returning). We do like travelling United Airlines and are a repeat customer both for domestic and international travel.

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.

I was so happy when my daughter gifted me an upgrade to business class on my way to Europe…read more I was surprised to see that there wasn't much more leg room than economy but the seats were wider and comfy and there was only two seats to a row. During the flight I tried to go into First Class to talk to my daughter and was stopped at the curtain and told I couldn't go past the curtain even to talk to my daughter. However, she was able to come back to the "cheap" seats and brought me some fresh fruit from first class which was a nice gesture. My seat mate slept the whole 10 hrs which made for a prefect flight.

Worst Airline Customer-Service Experience We Have Ever Had…read more Our Virgin Atlantic flight was canceled during the London air traffic control shutdown. I completely understand that the shutdown itself was beyond Virgin Atlantic's control. My complaint is about the almost nonexistent customer service and lack of support that followed. There was zero help at the gate, except being told to find a supervisor. The supervisor was dressed in plain clothes and nearly impossible to identify. Once we found her, she asked us to wait until boarding for another flight was completed, which was understandable. However, after nearly an hour, approximately 60 displaced passengers had gathered with no clear direction. We were then escorted outside security and placed in a queue for information. After waiting another 25 minutes, we were told to leave that queue and join the main customer-service line, where hundreds of passengers were already waiting. Keep in mind, we were traveling on Upper Class tickets. After another hour, that line had moved by only about 10 people. We decided to get out of line, return to the special Delta One area, and seek help from an Upper Class representative. Unfortunately, the representative was extremely uninformed and unhelpful. Because our tickets had originally been booked through Delta, we insisted that someone help us. Throughout the ordeal, Delta repeatedly told us to speak with Virgin Atlantic, while Virgin Atlantic repeatedly sent us back to Delta. We were passed back and forth while neither airline appeared willing to take responsibility for helping us. I travel every week, all over the world, on many different airlines. I understand that cancellations happen and that airlines cannot control an air traffic control shutdown. I also understand that, with seven of us traveling together, it can be difficult to rebook everyone. After four and a half hours, they were finally able to place us on flights for the following day. We were given Virgin Atlantic rebooking passes and told to return three hours before our flight. However, when we arrived to check in, we were told that five of us had been placed on a British Airways flight departing from an entirely separate terminal. Virgin Atlantic could not even help us check in for that flight. This added to the frustration, as our group was now split between two different airlines, arriving at two different times. The customer-service representatives seemed to have no idea what they were doing. Now, adding insult to injury, it has been four full days and our missing bag still has not been delivered. Virgin Atlantic says the courier has it. The courier claims they attempted delivery, but that is simply not true. We have a front-door camera and can prove that no delivery attempt was made on any of those days. Based on the email address used to contact us--Operations@eagleaviation.co.uk--it appears that Eagle Aviation is the courier currently holding our bag. After falsely claiming that delivery was attempted while continuing to withhold our property, it honestly feels as though Eagle Aviation has stolen our bag. We are now entering our fifth day without it and must continue traveling to other countries. Because of their failure to deliver the bag while we were still here, we could now be without our luggage for an additional 15 days. This is pure incompetence and completely unacceptable from companies of this size. Their "customer care" does not actually care for the customer. They say all the right words but accomplish nothing--either because they are unwilling to help or because their employees are given no authority to do so. Airlines cannot always control cancellations or the disruptions that follow. What they can control is how they communicate with and care for their passengers during a crisis. This was, by far, the worst airline experience I have ever had. Virgin Atlantic's response to an already chaotic situation has been disorganized, uninformed, and severely lacking in basic customer care. We are extremely disappointed, especially considering that we purchased Upper Class tickets and received virtually no meaningful assistance.

My last couple of experiences connecting domestically to a British Airways flight at LHR via an…read moreAmerican Airlines booking have all gone very smoothly. The service has always been great. The business class food options can be hit or miss like any other airline. The breakfast items are better than the lunch ones in my opinion. I usually go for anything featuring their Loch Fyne smoked salmon. I like their snack and tea selection compared to other airlines. We also tried a classic Bloody Mary and liked it. Lol! My only wish would be more modern seating in the aircraft. The seats could be more comfortable & spacious. I feel like the USB ports on the short-haul flights lack a power source. I wasn't able to charge my phone on either the Edinburgh nor the Copenhagen route. It wasn't a deal breaker since they are relatively short flights. Overall, we've been satisfied with British Airways and wouldn't hesitate to book more in the future.

My return flight to the States was through British Airways. It was my first time flying this…read moreairline, and I was a little nervous as I've heard horror stories. Flying out of Heathrow was an absolute pain, yes, but the flight experience itself was alright overall. I played economy roulette. Paying for a seat on British Airways is astronomical even in economy. Therefore, I waited until the last minute to check in and the airline gods had favor on me. I guess all economy seats had been booked, so I was placed in the bulkhead for economy premium. Holy cow, what a night and day different experience. Being able to stretch my legs out was INCREDIBLE! I actually even dozed off for a bit too. Now, there's two reasons why they didn't receive 4 stars. 1 - Our luggage didn't make it onto the plane (along with 70 other peoples'), so we had to file delayed baggage reports. It took 36 hours to be reunited, and the group they used to deliver the bags called and texted me at 11 pm when I had work the next morning. I was already asleep. The delivery time said 5:39 am, but they weren't delivered until 11 am the next morning. I noticed the missed messages in the middle of the night, and that made it hard to fall back to sleep. 2 - They had three dinner options on the plane: pasta, lamb, and chicken. For whatever reason, they started dinner service in the back of the plane and pushed forward, so I was one of the very last people served dinner. I don't eat chicken or lamb, and they told me they were out of pasta. I explained my restrictions, and the FA replied that in the future I should preorder as vegetarian. I explained I'm not vegetarian, I just specifically do not eat lamb or chicken and didn't think it'd be an issue with a pasta option. Fortunately, another FA randomly found one last pasta in her cart so it was fine, but I didn't love the first FA's tone. My boyfriend was on the other side of the plane and said the FAs were pretty sassy over there, too. I understand it's not a super pleasant job, but oof. Also, after all of that, I had maybe 15 minutes to eat before they came through to take trays away. It was soooo fast. The pasta itself was good at least. I don't think I'd seek out BA in the future for flights if I can reasonably avoid them. But that random premium economy upgrade was lovely.

Wish I could give 0 stars. This airlines is trash. They cancel your flight and not rebook you. We…read morealready checked in, checked in our luggage and went thru security. Then found out flight is cancelled. We wait in line to service desk. Talk about what service? The agents at London Heathrow are lazy and kept having us walk back and forth to other service desks and wait in other lines to not be helped. They also wouldn't help us with getting our luggage. They told us to go to baggage claim so we did then baggage claim told us that Eurowings is supposed to find it because it's still in transfers so we have to go to them. Eurowings then said no it's baggage claim's job. But Eurowings would not call them and tell them that. Instead they have us go back and forth when they are the two parties miscommunicating! Talk about LAZY! Too lazy to make a phone call instead of having us walk back and forth to departures and baggage claim. They need proper training for inconveniences like this because it just puts stress on the passenger when the whole situation is the airline's fault.

DO NOT BOOK WITH EUROWINGS! This airline is worth zero stars. First of two connected flights…read morecancelled with email saying they would resolve it in 30 minutes. 4 hours later no change. One hour on customer service hold ended with a disconnection. Another hour and 30 minutes reached a representative that said he'd transfer me to a colleague to sort things out. Over an hour waiting was too much. Went to the online site to cancel and request a refund but found the site is circular and you can never get to a cancellation or refund option. Stuck in the wrong country, I finally managed to withdraw my check-in for the flight I would be able to reach due to the first cancellation. After spending another hour on their (hideously poor) online presence and not being able to request a refund anywhere, I called customer service again. After 40 minutes I reached an operator that looked things up and said he would transfer me to the booking department to sort things. That just put me back into waiting with a message that says every minute "we will connect you to the next available operator", which, of course, is just another person that will transfer you back to the waiting line. So, not only did I not get a flight to my destination, there was no recourse to even obtain a refund for their mess. DO NOT BOOK WITH EUROWINGS!

Our overnight flight was packed with people on American Airlines going into London. The pilot flew…read moredirectly over downtown London and we had sweeping beautiful views of the city. I don't normally sit by the window, but I was glad that I did on this flight. I saw Tower Bridge, London Tower, the Eye and so much more. The American staff was friendly and got us off the plane and headed towards immigration efficiently. Luggage arrived with no issues. Terminal 3 is laid out uniquely. The center contains the food court and shops with a large seating area. Gates are assigned about an hour before flight departure. I did not see work stations set up. Restrooms are a bit crowded and there was a line.

I just returned from London Heathrow back to O'Hare on an American Airlines Boeing 787-9. It was a…read moregood experience and I really don't have any complaints about the economy class trip. The best part was that the seating was comfortable with a 17" width (which is average) and a good 31" pitch and in a 3x3x3 configuration. The meal was a good burger dinner with a decent red wine, and I was ok with that. A cheese wrap was also provided before landing. The flight boarding was orderly, we arrived on time with no issues, and our stewardess was smiling and friendly. 4 lavatories located near the center of our section was adequate, and it seems lavatories aren't located in the rear anymore for what that's worth. Entertainment selections were extensive and good. I've had a lot worse long haul flights, so I was pretty happy.

Turkish airlines is probably one of the worst airlines I've ever experienced…read more Generally, whichever major airline you've booked a flight with, and there are utilizing Turkish airlines, just say no. Unless you are a local or have some magic powers, even the booking airline is unable to select any seats, meals, etc. for you. We literally rushed through Heathrow to get to Turkish Airlines, only to discover the lines to get checked in at the gate , and onto the airplane we're just a hot mess. The people at the counter were extremely rude to everyone, and it just made the experience even worse We ended up not being able to sit together, but they found two Aisle seats for us, and we acquiesced to those seats just so we could board the plane. The four hour flight felt like we were being dragged across the top of numerous mountains because it was bumpy and for the first time in my entire life, I had motion sickness from the horrible flight. The one thing I found interesting about this flight and maybe it's just their common practice because we certainly don't see this in the United States, is that there was meal service. Keep in mind there isn't a choice of what you're being given to eat, but if you're hungry, it's better than nothing I suppose. I'm here to say that the food was horrible. The drink service was even worse, and the flight attendants were absolutely rude. Would I recommend this airline?! Absolutely not at least this leg of our journey was completely under desirable, and this plane was extremely uncomfortable.

Our last trip was long haul via Istanbul and was really good but this time it really was average…read more Pre flight was quite good and efficient, as was online book in. But here it stopped. Drink service, onboard, was non-existant. I know that it was short haul so I would have expected the chance of buying a drink at least twice on a four hour flight. I would certainly fly with them again but only long haul.

I wouldn't even give one star; they don't even deserve Zero. My experience with Air Canada started…read morereally bad with their customer service agent at LAX, who was extremely rude and unprofessional. We had already pre-paid for our seat and they put us in different seat anyway from LA to Barcelona, Spain. when I asked why, the manager in place at LAX was rude, aggressive, angry and was actually threatening me to not be letting me to fly because I asked her why I could not get in the seat that I had already paid for! I am back now to my home country in USA and tried to call Air Canada to get reimbursed for the money I paid for our pre-selected seats and the waiting time to speak with someone is 3 Hours. Isn't this ridiculous? This is a fraud, and I will report this Airline to authority for getting money from people for the services that are not providing. I Paid 435.00 for pre-selected seats. Air Canda is extremely bad with poor management and the worst customer service and worst food and with delay. This was the first time I choose this Airline and I will never ever fly with Air Canada again. I usually don't put reviews online, but I did put this one, so the others won't make the same mistake.

It's now been over 4 months and still money is owed from the flight Air Canada cancelled…read more The worst airline I have ever been with. If you read this Air Canada maybe you can finally sort out the below claim. CAS-5018352-G6Q8C2 Ridiculous