Flew in Club Suites the other day and it was a decent experience. Booked direct and was able to…read morecheck-in online with a boarding pass, pending document verification at the airport. Terminal 5 at Heathrow is for British Airways with a separate check-in for Club. To my surprise, the queue for full service check-in was quite long. There was a dedicated bag drop line along with a document verification line. The priority screening was helpful for Club passengers although the security process was rather chaotic.... Boarding for long haul flights at B gates is a couple tram stops away. There are limited food options once at the B wing. The 777-300ER was in great shape, especially the cushions in Club Suites. There was a sliding door with my suite which was available after takeoff. I was extremely impressed with the catering out of Heathrow, which seemed to be done by Do & Co. Each course was presented and plated separately. The quality of each course was excellent. I was serviced by the in-flight manager whom addressed me by name with every interaction, which was surprising. Between meal services, I found the crew to be lazy as I had to head to the galley to get more water, some snacks, or a drink. Rubbish wasn't collected from my seat either. The dust bins were rather hard to find in the galley. My flight from Heathrow departed on-time and arrived on-time to SFO.

I booked a flight from Cyprus to Washington for my friend's wedding. I paid extra so my ticket…read morewould include baggage and seat selection with no additional fees. A few days later I received an email stating BA changed my return flight to leave from Baltimore not Washington Dulles. Since I will be unable to travel to another city and state for the flight I asked to be rebooked on a flight leaving Dulles. I was then informed I would need to pay to pick my seats. I told the agent I already had a ticket that included seat selection but was told there was no "free seat selection" on my new flight. I said my seat selection wasn't free but included in the ticket. They said because my flight changed due to "operations" that I would need to pay for seat section. I paid €170 for seat selection. Seven days later I received an email saying something was wrong with my booking and to call. After a 27 minute phone call I had to reenter my credit card information and was told I needed to check back in 7-10 days to see if the card was actually able to be charged. It really doesn't make sense to fly BA again when there are better options out there.

**To reach live human at Airlines call +1 (888) 88.9~71~03 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

Absolutely garbage. Horrible airlines. Our bags took 5 hours to come. I would never go on another…read moreAegean Airlines again unless it was absolutely necessary.

Well. I got to Germany ok and I was a United fan…read more My flight back home took a turn. The first leg of a two leg journey home was canceled. I got an email telling me. United had put me on Eurowings, who was useless. Trying to reach someone is obviously not something they want, since it's next to impossible. 4 hours of trying to reach United, on the night of my goodbye party, I was worn out. I had text, app messaging, and phone calls all going, in hopes I'd get help. I was on hold 20 minutes and was disconnected. That happened twice. I got a reply on the app and was told that my flight wasn't canceled. He told me I should check the website, which I did and it showed canceled. As I ended with him, the text feed hit and that representative showed that yes, indeed, the flight was canceled. He offered to book me on the next day, which I declined. I needed to be home when I planned. So, I had to leave 4 hours earlier and has three flights to get home. But, it would get me home. I'm really grateful for that rep. Once I got to lax I learned that my bags didn't make it and were lost. Nobody really cared that much, but everyone was friendly. So, I got home three days ago. I'm still waiting for my luggage. I'm told that it's found. When I look at the website for the delivery, the status says "Out for Delivery Delivering 2 bags yesterday by 6:30 pm." Out for a yesterday delivery? Ok. I'm not really a fan right now. Three stars for the kind flight staff that helped me, since my back was killing me. And the Lufthansa flight staff that moved me to a better seat. And, for the guy that said he would send me a $100 travel voucher, and also offered a sincere apology. The $100 feels like a very small token of consolation. But it's something. I would have done no less than $250, but that's just me. Mostly, I liked that he owned it and apologized for the trouble experience. He nailed it. It was terrible, and I hope I get my luggage soon...

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.

First time travelled on Virgin Atlantic. Nice leather seats in Premium economy. Washrooms were kept…read moreclean unlike other airlines. Flight attendants were friendly and there to help. Special meals could be definitely healthier. They were greasy and heavy on the tummy. Entertainment wasn't that great and movies were boring. They could do better to have more comedy International movies for long haul sectors.

Virgin Atlantic was created in 1984 by Richard Branson (1950-), headquartered in Crawley, West…read moreSussex, England. The maiden flight from London's Gatwick to Newark was on June 22, 1984. Today's flight VS47 is from London's Heathrow lhr T3 15:45 to New York's JFK's T4, 18:50. Aircraft: Boeing 787-9; 1, 1, 1 Seat A5, w/ the sun on my side. Duration: 06:50 Toiletries: REN Clean Skincare Service: 5/5 Foods & drinks: 4/5 Comfort of the seat: 4/5 The business section is full, but from the announcement, the economy isn't: it asks the passengers to sit where they're assigned for the balance at take off; then they can make themselves comfortable wherever. It's a day flight. We'll have a full menu shortly after taking off, and a high tea before landing. The minibar is mostly empty. The VS Lounge on the ground is far better than the Amex Centurion.

While I booked through American Airlines, my return flight was via British Airlines, and I had a…read morefantastic experience. I was a bit concerned by check in, as I could not check-in or reserve seats until 24 hours before the flight. But when I could check-in, I was relieved to find seats similar to my flight in and priority boarding similar to my American status. I was a little confused about having a checked bag and they weren't checking any bags at the airport, so I carried my bag. Check in at the airport was easy. Staff was much more friendly than I am accustomed. The plane was beautiful, spotless, with little pillows, blankets and ear phone packaged up on each seat, like a present. The flight crew was amazing, friendly, professional and attentive. The food and drink were delicious and kept coming. We were served wine, beer a hot meal with dessert, treats, and a hot pastry before landing. The flight and landing were so smooth. I'll be flying British Airways every chance I get!

Update: we fly this morning. We are at our gate early. We…read morehad time to have coffee and breakfast before this step in our Journey.

Wish I could give 0 stars. This airlines is trash. They cancel your flight and not rebook you. We…read morealready checked in, checked in our luggage and went thru security. Then found out flight is cancelled. We wait in line to service desk. Talk about what service? The agents at London Heathrow are lazy and kept having us walk back and forth to other service desks and wait in other lines to not be helped. They also wouldn't help us with getting our luggage. They told us to go to baggage claim so we did then baggage claim told us that Eurowings is supposed to find it because it's still in transfers so we have to go to them. Eurowings then said no it's baggage claim's job. But Eurowings would not call them and tell them that. Instead they have us go back and forth when they are the two parties miscommunicating! Talk about LAZY! Too lazy to make a phone call instead of having us walk back and forth to departures and baggage claim. They need proper training for inconveniences like this because it just puts stress on the passenger when the whole situation is the airline's fault.

DO NOT BOOK WITH EUROWINGS! This airline is worth zero stars. First of two connected flights…read morecancelled with email saying they would resolve it in 30 minutes. 4 hours later no change. One hour on customer service hold ended with a disconnection. Another hour and 30 minutes reached a representative that said he'd transfer me to a colleague to sort things out. Over an hour waiting was too much. Went to the online site to cancel and request a refund but found the site is circular and you can never get to a cancellation or refund option. Stuck in the wrong country, I finally managed to withdraw my check-in for the flight I would be able to reach due to the first cancellation. After spending another hour on their (hideously poor) online presence and not being able to request a refund anywhere, I called customer service again. After 40 minutes I reached an operator that looked things up and said he would transfer me to the booking department to sort things. That just put me back into waiting with a message that says every minute "we will connect you to the next available operator", which, of course, is just another person that will transfer you back to the waiting line. So, not only did I not get a flight to my destination, there was no recourse to even obtain a refund for their mess. DO NOT BOOK WITH EUROWINGS!

Our overnight flight was packed with people on American Airlines going into London. The pilot flew…read moredirectly over downtown London and we had sweeping beautiful views of the city. I don't normally sit by the window, but I was glad that I did on this flight. I saw Tower Bridge, London Tower, the Eye and so much more. The American staff was friendly and got us off the plane and headed towards immigration efficiently. Luggage arrived with no issues. Terminal 3 is laid out uniquely. The center contains the food court and shops with a large seating area. Gates are assigned about an hour before flight departure. I did not see work stations set up. Restrooms are a bit crowded and there was a line.

I just returned from London Heathrow back to O'Hare on an American Airlines Boeing 787-9. It was a…read moregood experience and I really don't have any complaints about the economy class trip. The best part was that the seating was comfortable with a 17" width (which is average) and a good 31" pitch and in a 3x3x3 configuration. The meal was a good burger dinner with a decent red wine, and I was ok with that. A cheese wrap was also provided before landing. The flight boarding was orderly, we arrived on time with no issues, and our stewardess was smiling and friendly. 4 lavatories located near the center of our section was adequate, and it seems lavatories aren't located in the rear anymore for what that's worth. Entertainment selections were extensive and good. I've had a lot worse long haul flights, so I was pretty happy.

Turkish airlines is probably one of the worst airlines I've ever experienced…read more Generally, whichever major airline you've booked a flight with, and there are utilizing Turkish airlines, just say no. Unless you are a local or have some magic powers, even the booking airline is unable to select any seats, meals, etc. for you. We literally rushed through Heathrow to get to Turkish Airlines, only to discover the lines to get checked in at the gate , and onto the airplane we're just a hot mess. The people at the counter were extremely rude to everyone, and it just made the experience even worse We ended up not being able to sit together, but they found two Aisle seats for us, and we acquiesced to those seats just so we could board the plane. The four hour flight felt like we were being dragged across the top of numerous mountains because it was bumpy and for the first time in my entire life, I had motion sickness from the horrible flight. The one thing I found interesting about this flight and maybe it's just their common practice because we certainly don't see this in the United States, is that there was meal service. Keep in mind there isn't a choice of what you're being given to eat, but if you're hungry, it's better than nothing I suppose. I'm here to say that the food was horrible. The drink service was even worse, and the flight attendants were absolutely rude. Would I recommend this airline?! Absolutely not at least this leg of our journey was completely under desirable, and this plane was extremely uncomfortable.

Our last trip was long haul via Istanbul and was really good but this time it really was average…read more Pre flight was quite good and efficient, as was online book in. But here it stopped. Drink service, onboard, was non-existant. I know that it was short haul so I would have expected the chance of buying a drink at least twice on a four hour flight. I would certainly fly with them again but only long haul.

I wouldn't even give one star; they don't even deserve Zero. My experience with Air Canada started…read morereally bad with their customer service agent at LAX, who was extremely rude and unprofessional. We had already pre-paid for our seat and they put us in different seat anyway from LA to Barcelona, Spain. when I asked why, the manager in place at LAX was rude, aggressive, angry and was actually threatening me to not be letting me to fly because I asked her why I could not get in the seat that I had already paid for! I am back now to my home country in USA and tried to call Air Canada to get reimbursed for the money I paid for our pre-selected seats and the waiting time to speak with someone is 3 Hours. Isn't this ridiculous? This is a fraud, and I will report this Airline to authority for getting money from people for the services that are not providing. I Paid 435.00 for pre-selected seats. Air Canda is extremely bad with poor management and the worst customer service and worst food and with delay. This was the first time I choose this Airline and I will never ever fly with Air Canada again. I usually don't put reviews online, but I did put this one, so the others won't make the same mistake.

It's now been over 4 months and still money is owed from the flight Air Canada cancelled…read more The worst airline I have ever been with. If you read this Air Canada maybe you can finally sort out the below claim. CAS-5018352-G6Q8C2 Ridiculous